Library Customer Service Officer [Multiple Roles Available] (VIC)

Closing Date
Contact Officer
Emily Braithwaite or Radmila Sekulic, Point Cook Library Coordinator
Contact Number
(03) 9395 7966
Location
Wyndham Libraries, VIC

 

Library Customer Service Officer

  • Exciting opportunity to join a dynamic and growing Library service
  • 2x Temporary roles, Point Cook-based
  • 1x Permanent role, Tarneit based
  • Multiple casual roles, working across the Library's 5 branches
  • Salary from $60,958 plus super (pro rata)

About us

We are Wyndham City Libraries, operating in one of Australia's fastest growing and most diverse cities.

We are hard at work developing the strategies and delivering the programs and services that will ensure Wyndham is prepared to welcome over 200,000 new residents to the region by 2040.

Our growing Library network is made up of 5 locations across Wyndham. We host 1 million annual visitors, run more than 3,000 community programs and loan upwards of 1.5 million items annually. Our team is committed to making a positive difference to the lives of our community. Providing resources, programs and technology access, we support our community to grow and thrive.

Be part of something more.

About the roles

There are currently multiple positions available at our Point Cook and Tarneit Libraries as shown below, as well as casual roles which work across all 5 of our branches. The Library Customer Service Officer role reports to the relevant branch Library Coordinator and is responsible for providing the exceptional customer service that our patrons know and expect. This role is the perfect stepping stone for someone who is interested in a career in libraries, and students of Libraries and Information Management studies are encouraged to apply.

You will deliver

  • Exceptional customer service and support to the Library and their patrons.
  • An outcome driven approach to problem solving.
  • A passion to support the community.
  • Proactive promotion, support, and delivery of the library's range of programs and services.
  • A variety of levels of support to many different and diverse groups within the community.

You will bring

  • Demonstrated understanding of the role and value of the Library to the community.
  • Demonstrated experience in delivering exceptional Customer Service.
  • A high level of communication skills, both written and verbal.
  • Proven ability to work in an integrated team in a customer facing environment.
  • Confidence and enthusiasm, the resilience to continue to create positive experience during a range of unique circumstances.
  • A positive, curious and flexible attitude with a continuous improvement and professional development mindset.
  • Must hold a current Victorian Working with Children's Check or obtain one.

Why join us?

It's an exciting time to join Wyndham. We are transforming into an agile, resilient and customer-centric workplace and the opportunities to grow with us are endless.

We believe our people are our greatest and most valued asset. This is why we are focused on building a constructive culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to creating and cultivating an inclusive workplace that celebrates a diverse workforce.

So, are you ready for something more?

Positions available

(Please note that the below hours are indicative for commencement of the role and may change work pattern or work location dependant on operational need.)

Casual: Join our team of Casual Library Customer Service Officers, who work to ensure coverage during opening hours delivering our high standard of Library programs and services to the community.

Our casual team members must be able to work across our 5 branches and be available during the majority of our opening hours on a weekly basis. Please ensure you include your available days and times of work in your application.

Permanent Role

  • Location: Tarneit Library
  • Position number: #202094
  • 14h a fortnight; Permanent contract

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

5PM - 8PM

5PM - 8PM

Off

Off

Off

10AM - 12PM (alternate)

Off

Part Time #1

  • Location: Point Cook Library
  • Position number: 200881
  • 47h a fortnight; temporary contract until 31st May 2020

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

4PM -8PM

12PM - 6PM

1PM - 8PM

1PM - 8PM

Off

9:30AM - 12PM

Off

Part Time #2

  • Location: Point Cook Library
  • Position number: 201410
  • 42h a fortnight; temporary contract from until 30th September 2020

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

10AM - 5PM

12PM - 8PM

Off

Off

9AM - 6PM

Off

Off

What's next?

For a confidential discussion, please contact Emily Braithwaite or Radmila Sekulic, Point Cook Library Coordinator, on (03) 9395 7966

Applications will be accepted until midnight Sunday 28th July 2019.

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume. We do not require any selection criteria to be addressed.

Please respond to the embedded question addressing which position you wish to apply for and confirming your availability to work the hours required.

To submit your application, click APPLY.

Wyndham City Council is proud to be an equal opportunity employer, committed to creating safe and inclusive environments where everyone can grow and succeed. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application or by calling our Talent Acquisition team on (03) 9742 0880. We will then work with you to identify the best way to assist you through the recruitment process.