Library Officer, Customer Support

Closing Date
Contact Officer
Dallas Curry
Contact Number
02 9335 2162
Marrickville, NSW

 Reference Number 13014

Working as a member of Council’s Library and History Services team, this position will ensure the Library Services’ vision of being a vibrant, innovative and leading public library that supports and develops lifelong learning and enhances cultural and recreational opportunities for the Marrickville community.

This position focuses on frontline customer contact and liaison across four Library Branches, including supporting the development of branch operations by managing circulation and information desk routines, supervising a team of library assistants, ensuring ongoing shelf returns, tidying and checking, managing displays, collection maintenance, reference and information, reader development, and participation in projects and event activities including conducting community classes.

Possessing the relevant qualifications, you will have skills and significant experience in excellent customer service, communication both oral and written, supervising staff and staff development, convergence and collection development and event and program planning. A proactive and innovative approach to operational responsibilities is essential. Details of these and other selection criteria are listed with the job and person specification.


The salary range for this position is $61,547 to $68,933 per annum, plus 9% super. Appointment to the upper levels of the salary range is based on demonstrating higher level competencies required by the position.

In addition, a 2% performance bonus is accessible at the end of the financial year, subject to you meeting agreed performance measures and eligibility criteria. Employment is in accordance with the Local Government (State) Award 2010.


The position is permanent and full-time based on a 35-hour week, 19-day month. Access to a 14- day three week work cycle is available under Council’s Flexible Working Arrangement Scheme. Marrickville Council has introduced flexible working conditions agreements that are negotiated on a team and individual basis. The aim is to meet staff’s preferred working conditions, allowing better work/life balance, provided our service levels are maintained or improved.

In order to apply for this position you will need to:

  • complete the standard application form (copy enclosed);

  • attach a copy of your normal resume; and

  • prepare a submission that outlines how you meet the essential and desirable selection

    criteria listed in the Job and Person Specification.

    Guide to addressing the selection criteria:

    Give each essential criterion from the Job and Person Specification a separate heading. Then demonstrate how your experience, skills, qualifications and knowledge enable you to meet them. A good submission, containing the right amount of detail, may be a number of pages in length. Consider the submission as an opportunity to sell yourself to the selection committee. It is also helps us decide who should be called for an interview. The selection committee will consider all applications and will interview only those applicants who address each of the essential criteria.

The desirable criteria are included to help the panel decide between two applicants who meet all of the essential criteria equally. If you can demonstrate that you meet some of the desirable criteria, please address them too. If you do not meet the desirable criteria, you may still be successful in applying for the position if you meet all of the essential criteria. The attached publication titled ‘Applying for a Position with Marrickville Council’ should help you prepare your application.

Applications close on Thursday, 7 March 2013. Your application should be addressed as follows:

General Manager Marrickville Council
PO Box 14

Applications may also be completed online at If you need to discuss the position, please feel free to contact Angela Hondros, Council’s Library and History Services, Administration Officer on 02 9335 2162.