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Library Assistant Part Time x 2

Closing Date
Contact Officer
Mary-Clare Thatcher
Contact Number
02 6333 6281
Location
Bathurst Regional Council, NSW

 

Library Assistant Part Time x 2

Job No: BRC018 | Location: Bathurst

About the role

Are you passionate about libraries? Curious about the world around you and willing to make a difference to the wellbeing of the Bathurst Community by providing high quality customer focused library services? Then this opportunity is for you.

Bathurst Library provides library programs and activities to the Bathurst community, a mobile library, an extensive collection of items to borrow and a vibrant community space with access to information and technology.

We are currently looking for two permanent part-time Library Assistants to join our friendly team.  In this role, you will actively participate as a member of the library team in the day to day delivery of services and programs, including those relating to Information Services.  You will assist library users to locate information and library material and provide technology assistance. You will assist with research enquiries and reference services. You will have the opportunity to work on special projects that will contribute to the future of the library service.

Key Requirements

  • Minimum Year 12 Higher School Certificate or equivalent
  • At least 2 years experience working in a customer service setting
  • High level communication skills
  • Demonstrated customer service skills
  • Excellent computer skills including MS Office suite, digital apps and platforms, mobile devices
  • Proven ability to work cooperatively in a team environment

Position #375 To view the Position Summary click here 

Position #372 To view the Position Summary click here

This position requires a pre employment health assessment which includes a functional, audio and drug & alcohol screen.

Salary:

Position #375: $660.09 to $693.51 per week + super (plus weekend penalty loading)

Position #372: $762.77 to $801.39 per week + super (plus weekend penalty loading)

Position Status: Permanent Part Time 

Hours of work:

Position #375: Monday, Tuesday: 7 hours each day to be taken between 8.30am and 6.15pm as per roster; Thursday: 1.15 to 6.15pm; Sunday: 10am to 1.30pm (22.5 hours per week)

Position #372: Monday, Tuesday, Wednesday: 7 hours each day to be taken between 8.30am and 6.15pm as per roster; Sunday: 9.45am to 3.15pm (26 hours per week)

Application closing date: Sunday 4 October 2020, at 11.30pm

Contact Officer: Mary-Clare Thatcher - 02 6333 6281

Bathurst Regional Council is an Equal Employment Opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to Apply

To submit your application for this position, please complete the questionnaire below. You will then be prompted to attach your resume and copies of any relevant qualifications (please note, attaching a resume is mandatory). You must have the right to live and work in Australia to apply for this job. 

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Programs Assistant Part Time

Closing Date
Contact Officer
Victoria Murray
Contact Number
02 6333 6281
Location
Bathurst Regional Council, NSW

 

Programs Assistant Part Time

Job No: BRC022 | Location: Bathurst

About the role

Are you passionate about libraries? Curious about the world around you and willing to make a difference to the wellbeing of the Bathurst Community by providing high quality customer focused library services? Then this opportunity is for you.

Bathurst Library provides library programs and activities to the Bathurst community, a mobile library, an extensive collection of items to borrow and a vibrant community space with access to information and technology.

We are currently looking for a permanent part-time Programs Assistant (22.5 hours per week) to join our team. In this role you will have the opportunity to work with an enthusiastic and passionate team and play an essential part in the delivery of high-quality programs for children, youth and adults. You will also be involved in the planning and delivery of the mobile and home library service, special events and library marketing and promotions. Other duties will include assisting library users with locating information and library materials and providing technology assistance on a day to day basis.

Key Requirements

  • Minimum Year 12 Higher School Certificate or equivalent
  • At least 2 years’ experience working in a customer service setting
  • High level communication skills
  • Demonstrated customer service skills and experience
  • Excellent computer skills including MS Office suite, digital apps and platforms, mobile devices
  • Proven ability to work cooperatively in a team environment
  • Working with Children’s Check or willingness to acquire
  • Class C NSW Driver’s Licence

To view the Position Summary click here 

This position requires a pre employment health assessment which includes a functional, audio and drug & alcohol screen.

Salary: $660.09 to $693.51 per week + super (plus weekend penalty loading)

Position Status: Permanent Part Time

Hours of work: Wednesday 1.15pm to 6.15pm; Thursday and Friday: 7 hours each day to be taken between 8.30am and 6.15pm as per roster; Saturday 10am to 1.30pm (22.5 hours per week)

Application closing date: Sunday 4 October 2020, at 11.30pm

Contact Officer: Victoria Murray - 02 6333 6281

Bathurst Regional Council is an Equal Employment Opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to Apply

To submit your application for this position, please complete the questionnaire below. You will then be prompted to attach your resume and copies of any relevant qualifications (please note, attaching a resume is mandatory). You must have the right to live and work in Australia to apply for this job. 

apply now

Manager Community Development and Library Services

Closing Date
Contact Officer
Dale Page, Director Planning and Community Development
Contact Number
(08) 9400 4445
Location
City of Joondalup, WA

 

Manager Community Development and Library Services

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community. 

Manager Community Development and Library Services

  • Circa $190,000 per annum (inclusive of salary and superannuation)
  • Key management position
  • Up to five year contract
  • Ref No: 20-045 

The City is seeking an experienced and suitably qualified person to lead the City’s Community Development and Library Services Business Unit. 

Reporting to the Director Planning and Community Development, this key management position is responsible for managing the operations of the business unit including service delivery, business unit planning, budgeting, performance reporting, continuous improvement and effective people, project, program and contract management.

The successful applicant is likely to have experience in a similar role at a senior level, and will be able to demonstrate the professionalism, ethics, and values that the City demands. 

If you are interested we would like to hear from you. Further information can be obtained by calling Dale Page, Director Planning and Community Development on 9400 4445. 

To apply, please click on the "Apply" button above, and submit your resume and a covering letter online, addressing your knowledge and experience relevant to the role. Applications close at 11:55PM on Thursday 24 September 2020.

GARRY HUNT PSM

Chief Executive Officer  

Canvassing of Elected Members will disqualify

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Operations Coordinator

Closing Date
Contact Officer
Chillet Medel
Contact Number
(02) 9806 8547
Location
City of Parramatta, NSW

 

Operations Coordinator


About the role 
The City of Parramatta opened its first multipurpose community hub at Wentworth Point on December 2019. Wentworth Point Community Centre and Library is a contemporary facility, designed to provide programs, services and spaces to fast growing local communities. It houses a public library with a book vending machine that is accessible 24 hours, quiet study space, community meeting and function rooms, dance studio, creative studio for maker space and exhibitions, music practice rooms, a co-working space for micro business people, a forecourt and a café.

This position is responsible for ensuring the effective daily operation of the Wentworth Point Community Centre and Library. Reporting to the Venue Manager and in close liaison with the Branch Librarian; to work with internal stakeholders to develop an integrated program of activities and events across the facility and source the delivery of services and activities through partnerships either internal or external to Council.

The Operation Coordinator will be responsible for direct management of the Community Centre's booking procedure and system with support from the venue team and technical support officer. This position will be responsible in coordinating the operation use of the hub including building access and safety procedure; and facility maintenance.  

About the person

The successful candidate should have previous experience in managing a multi-purpose community/cultural facility including booking and ticketing system. Must have strong leadership experience with minimum 2 years in a supervisory or coordinator role, working with a multi-disciplinary team and other stakeholders.

It is essential for applicants to have a venue management/community facilities management qualifications or similar, with demonstrated understanding of the operations of community facilities, preferably those which house lifelong learning, community access, health promotion, arts and cultural programming.
 

What’s on offer
We are offering a permanent full time position with an attractive salary including Superannuation. City of Parramatta also offer excellent employee benefits which can be accessed by the successful candidate.  

Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact Chillet Medel on (02) 9806 8547.
 

How to apply
Candidates MUST apply online at  https://www.cityofparramatta.nsw.gov.au/about-parramatta/careers and answer the position selection criteria. Applications close at 11:30pm, 24 September 2020 and will not be accepted through any other medium.

Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A copy of a valid Working with Children Clearance must be presented at Interview.  

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a Drug and Alcohol free working environment and employees may be subject to random testing as a result.

City of Parramatta Council embraces diversity and encourages applications from Aboriginal and Torres Strait Islander people, people from Multicultural backgrounds and people with disability. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

Operation Coordinator - PDOpens in new window

How to apply:

  • If you have NOT registered with our Online Application System, you can begin your Application by clicking the 'APPLY NOW' button.
  • If you are unsure if you have registered before, click here and follow the steps.
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Program Leader Libraries

Closing Date
Contact Officer
Jane Grace, Manager Libraries & Social Development
Contact Number
Jane.Grace@kingston.vic.gov.au or 0409 413 707
Location
City of Kingston, VIC

 

Program Leader Libraries

  • Kingston City Council - Cheltenham, VIC
  • Education, Childcare & Training
  • Source: uWorkin

Job Description

Synopsis

Program Leader, Libraries

Kingston Libraries (permanent full time)

Kingston Libraries has a brand new, innovative Senior Leadership role for a motivated self-driven professional who wants to make a difference to Kingston libraries.

About Us

The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Kingston Libraries are part of the Social Development Team at Kingston City Council.

Council operates nine public library branches, with major sites at Chelsea, Cheltenham, Parkdale and Westall, and minor sites at Clarinda, Dingley Village, Highett, Moorabbin and Patterson Lakes.

Branch Libraries are the delivery point for library services and form important partnerships with local community groups, organisations, schools, and work with Member Council departments to provide collections, programs and services to achieve the library's vision of a thriving and connected community with equal opportunities for people to engage in life-long learning and achieve personal success.

The role

Kingston Libraries is seeking a full time Program Leader, Libraries. This Senior Leadership role, strategically guided by the Manager Libraries and Social Development, is responsible for providing and managing library services to the community that aligns with the adopted Library Strategy vision.

Working closely with Team Leaders and Coordinators your role is to:

  • Provide leadership and direction within Council’s Library services on matters relating to programs/projects, partnerships, assets, equipment, marketing, home library and customer engagement activities
  • Manage the Library teams, enhancing and developing their capacity and expertise, develop and implement appropriate projects and programs to support delivery of the Library strategy
  • Proactively contribute to library strategic planning and ensure the alignment to Council commitments, priorities and budgets
  • Review and design inclusive and accessible libraries services, with a focus on innovative programming and marketing
  • Establish a mechanism for community consultation and facilitate ongoing service evaluation and community engagement processes
  • https://www.kingstonjobs.com.au/search-results?keywords=program%20leader%20libraries&industryId=10&page=1&daysToSearch=30&sort=relevance&distance=exact#_viewjobId=14189556

  •  

The Program Leader will provide high-level advice, involvement in strategic planning, policy/procedure development, brokering beneficial partnerships, resource management, agile project management and program delivery within the library service.

About You

With your proven leadership and high-level communication skills, you will have extensive experience in public libraries, and a proven track record upholding and maintaining standards and processes. In addition to this you will have a sound understanding of complex issues and an aptitude for creative problem solving.

You are both innovative and creative and experimental with new ideas. The role requires the successful candidate to have strong analytical decision-making skills. We are looking for a high energy individual who empowers others and has the drive and ambition to succeed.

What We Can Offer

As an employee of the City of Kingston you will have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including social club events, wellbeing initiatives, discounted gym membership and health insurance. The City of Kingston offers flexible working arrangements including access to a planned day off every four weeks.

How To Apply

If you have the skills, abilities and attitude to take on this position click on the Apply button to submit your application. If you require further information after reviewing the position description available to download below, please contact Jane Grace, Manager Libraries & Social Development at Jane.Grace@kingston.vic.gov.au or 0409 413 707.

Kingston values diversity and is committed to creating a workplace where all employees can be their true self every day. We are a child safe and an equal opportunity employer. Candidates from wide-ranging backgrounds, identities and experiences are encouraged to apply.

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Library Creative Programs Coordinator

Closing Date
Contact Officer
Paul Scully
Contact Number
(02) 9078 6130
Location
Burwood Council, NSW

 

Library Creative Programs Coordinator

Applications closing on 28 September 2020, 05:00 PM

Work in new, state of the art Library and Community Spaces including:

  • Digital Lounge
  • Amphitheatre
  • Multimedia Rooms
  • Childrens’ Spaces
  • Indoor Gardens
  • Interactive Galleries
  • Computer Labs

Located between Sydney and Parramatta Cities, the Burwood Local Government Area is a melting pot of culture with a thriving business and retail centre surrounded by historic villages, each with their own distinct character and charm, including Burwood Heights, Croydon, Croydon Park, Enfield and Strathfield.

Our recently appointed General Manager is leading an organisational transformation during this time of renewal and growth, focussed on the customer experience, performance improvement and ethical leadership.

The new role of Library Creative Programs Coordinator has been created to take charge of initiating, planning and delivering creative new learning programs, events and workshops utilising Burwood Library’s enviable new creative spaces and facilities.

Working with a team of experienced Library professionals, you will develop strategic and marketing plans to activate, lead and manage the Library’s creative and business programming function.

Applicants must have:-

  • A university degree, certificate or diploma in library information, cultural services or a related IT discipline.
  • Demonstrated experience developing strategic plans that have successfully delivered the desired outcomes
  • Demonstrated experience in developing, delivering, evaluating and reviewing technology based programs and events, including community learning workshops and programs to diverse audiences.
  • Proven ability in one of the following areas:
    • Managing a media lab, including demonstrated skills in audio and video production.
    • Knowledge of robotics and programming languages.
    • Experience with Augmented Reality (AR) and Virtual Reality (VR) programs.

The successful candidate will have exceptional communication skills including the ability to establish and maintain effective working relationships, interact with members of the community and engage with community groups.

Enquire Today: Paul Scully on (02) 9078 6130

How to Apply: Applications require a statement addressing the Selection Criteria outlined in the Position Description and a resume.

Please forward your application with the above documents to jobs@burwood.nsw.gov.au

Closing Date: Monday 28 September 2020 

Librarian Diversity

Closing Date
Contact Officer
Tim Ungaro, Coordinator Library Resources
Contact Number
02 9330 6188
Location
Georges River Council, NSW

 

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Librarian Diversity

Job No: GR3308 | Location: Hurstville

About Our Council

Georges River Council is a leading, people-focused organisation delivering outstanding results for our community and city. Our council is dedicated to helping protect our natural environment, providing vibrant public places, sustaining and developing a thriving creative culture and enabling people to move around the area easily. We offer access to a mix of housing options, create exciting job and business opportunities. We are experiencing exciting transformation, with numerous city-changing initiatives and projects underway. 

Library Services

Georges River Libraries have 79 staff working across our five libraries. All our staff are committed to and passionate about working with our local community to provide them with innovative and accessible resources.

Our public library purpose is to provide professional and open access to information as well as to provide a place for the whole community to come together to share ideas, knowledge and experiences. The way we fulfil our role has been and will continue to be transformed by the changing face of our diverse community as well as advances in online sources of information and digital opportunities. We will maintain a special focus on the principles of sustainability, accessibility and the professional development of our staff.

About the Opportunity

Georges River Council is currently seeking an enthusiastic and dedicated librarian to join our dynamic and busy library services team. The successful candidate will develop, deliver and promote library collections, services and resources that increase awareness of the positive value of cultural diversity; foster cultural dialogue; and support inclusion and participation of persons and groups from diverse cultural backgrounds. 

  • Permanent full time - 70 hours per fortnight
  • Salary from $71,397.13- $82,724.35 per annum plus 9.5% superannuation
  • Wellness perks including, free counselling, flu vaccinations, health-checks, gym subsidy and more
  • Deliver innovative services that promote and support our community.

Key Skills

  • Tertiary qualifications in Library and Information Science or a relevant discipline.
  • Demonstrated experience in implementing, promoting, delivering effective and relevant library services, programs and events for culturally and linguistically diverse communities encouraging literacy, creativity and lifelong learning.
  • High level customer focused approach to service delivery and sound knowledge of community engagement principles, processes, and current best practice methods.
  • Strong analysis and problem solving skills and experience in planning, developing and implementing plans and evaluating their success.
  • Strong presentation and public speaking skills, with the ability to write and present confidently to different audiences.  

If you would like further information on this role, please contact Tim Ungaro, Coordinator Library Resources on 02 9330 6188

If you have made a positive commitment to further your career and you possess the attributes located in the Position Description essential criteria, then please submit your application today! Ensure you provide responses and examples (where appropriate) to all required questions on the application.

Closing Date: 25th September 2020 11:30pm AEST

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

Georges River Council is committed to building a workplace culture that values diversity and inclusion.

We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.

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Librarian Business Innovation

Closing Date
Contact Officer
Thomas Koruth, Manager Library Services
Contact Number
02 9330 6162
Location
Georges River Council, NSW

 

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Librarian Business Innovation

Job No: GR3307 | Location: Hurstville

About Our Council

Georges River Council is a leading, people-focused organisation delivering outstanding results for our community and city. Our council is dedicated to helping protect our natural environment, providing vibrant public places, sustaining and developing a thriving creative culture and enabling people to move around the area easily. We offer access to a mix of housing options, create exciting job and business opportunities. We are experiencing exciting transformation, with numerous city-changing initiatives and projects underway. 

Library Services

Georges River Libraries have 79 staff working across our five libraries. All our staff are committed to and passionate about working with our local community to provide them with innovative and accessible resources.

Our public library purpose is to provide professional and open access to information as well as to provide a place for the whole community to come together to share ideas, knowledge and experiences. The way we fulfil our role has been and will continue to be transformed by the changing face of our diverse community as well as advances in online sources of information and digital opportunities. We will maintain a special focus on the principles of sustainability, accessibility and the professional development of our staff.

About the Opportunity

Georges River Council is currently seeking an enthusiastic and dedicated Librarian Business Innovation to join our dynamic and busy Library Services Team. The successful candidate will support the achievement of innovation and the library’s strategic goals through research, evaluation and project leadership. You will promote the value of the library service and build relationships with key Library and Council stakeholders. Other responsibilities include but are not limited to the delivery of programs, loans desk tasks and roving duties at all Georges River Libraries as required.

  • Permanent full time - 70 hours per fortnight at Hurstville Library
  • Salary from $72,468.09- $83,965.22 per annum plus 9.5% superannuation
  • Wellness perks including, free counselling, flu vaccinations, health-checks, gym subsidy and more
  • Deliver innovative services that promote and support our community.

Key Skills

  • Tertiary qualifications in Library and Information Science or working towards this qualification.
  • Demonstrated project management skills with an ability to innovate and creatively manage strategic projects in a variety of work areas within the library or a business setting.
  • Ability to work independently with a demonstrated ability, commitment or enthusiasm to work successfully in a cross-team environment
  • High level skills in written and verbal communication including effective business writing, running meetings, providing training and consulting with stakeholder

If you would like further information on this role, please contact Thomas Koruth, Manager Library Services on 02 9330 6162.

If you have made a positive commitment to further your career and you possess the attributes located in the Position Description essential criteria, then please submit your application today! Ensure you provide responses and examples (where appropriate) to all required questions on the application.

Closing Date: 24th September 2020 11:30pm AEST

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

Georges River Council is committed to building a workplace culture that values diversity and inclusion.

We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.

apply now

Trainee Library Assistant

Closing Date
Contact Officer
N/A
Contact Number
N/A
Location
Moreton Bay Regional Council, QLD

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Trainee Library Assistant

Apply now

  • Job Number:496949
  • Division:Community & Environment
  • Employment Status:Trainee
  • Categories:Library Services

Term: Up to 18 months 

Award/Level: Qld Local Government Industry Award (Stream A) - Level 2 of the Moreton Bay Regional Council EBA4 Certified Agreement 

Location: Various 

Package:

  • $34,569 pa 
  • 9 day fortnight 
  • up to 12% superannuation 
  • leave loading
  • 72.5 hour fortnight
  • 4 weeks annual leave

Please note:

  • Moreton Bay Regional Council currently has 4 Trainee Library Assistant opportunities 
  • Appointment will be for the duration of the traineeship, anticipated 18 months
  • This position requires the successful applicant to be available to work any 5 out of 7 days as part of the ordinary hours

Moreton Bay Regional Council is Australia's third largest local government, conveniently located between the Brisbane CBD and the Sunshine Coast.

The Moreton Bay Region is a diverse area, spanning more than 2000 square kilometres and boasting everything from rural townships to urban centres, coastal villages and thriving business precincts – We've Got It All.

Moreton Bay Regional Council employs more than 1700 staff dedicated to servicing the needs and enhancing the lifestyle of more than 425,000 residents. With your skills, join council's team and help make a difference to one of South-East Queensland's fastest growing urban areas.  

The role

You will be responsible for providing providing library customers with positive service experiences whilst undertaking the requirements of the training program.  You will assist the public with navigating library catalogues and the internet, using computers and self-service options, and process routine customer loans, returns, reservation requests and payments. 

Requirements

To be successful in this role you will have a genuine interest in working in a community library and the aptitude and ability to complete a Certificate III in Library and Information Services.  You will have experience within a customer focused environment and the computer and interpersonal skills to keep up-to-date with emerging technologies and provide quality, friendly service to a wide range of patrons. 

Benefits

This role with Council offers excellent working conditions, generous employer funded superannuation benefits (up to 12%) and a 9 day fortnight in addition to four weeks paid annual leave per year.

Council’s work locations have local parking.

Work Location

Please note staff may be required to transfer to any of council's work locations with notice. Council currently has libraries located at Albany Creek, Arana Hills, Bribie Island, Burpengary, Caboolture, Deception Bay, North Lakes, Redcliffe, Strathpine, Woodford and a range of other facilities located throughout the region.

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role. Applicants will need to attach the following documents:

  • A current resumé or curriculum vitæ
  • A covering letter or expression of interest (maximum 2 pages) which details your suitability for the role.

Role Description

Click here for Role Description

Further Information

To obtain further details please contact council's Careers team at careers@moretonbay.qld.gov.au 

Advertised: 27 Aug 2020 | Applications close: 10 Sep 2020 23:55

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Coordinator Customer Experience (Libraries)

Closing Date
Contact Officer
Keryl Collard
Contact Number
0408963529
Location
Maitland City Council, NSW

 

Coordinator Customer Experience (Libraries)

Are you looking for a new and exciting leadership opportunity? We are currently seeking a Coordinator Customer Experience (Libraries) to support our Libraries and Learning department.

Maitland is a dynamic city, conveniently situated in the Hunter Valley, just a 30-minute drive from Newcastle and two hours from Sydney. Maitland’s liveability and employment opportunities have driven commercial investment and residential growth with over 90,000 residents expected to call Maitland home by 2023. We encourage our staff to actively engage with the community, create positive change and continuously improve our processes.

About the role

A new strategic direction for Maitland Libraries has resulted in several new exciting leadership roles on offer! We are undergoing significant transformative change which brings opportunity for innovation, progressive thinking and growing our reputation.

The newly created Coordinator Customer Experience (Libraries)’ role will support the Manager Libraries and Learning through leading world class provision of customer experience across the library’s network of four branches and website.

Driving a culture of innovation, the Coordinator Customer Experience works as part of a department leadership team to ensure that staff have the tools and skills to deliver exceptional experiences for the community by championing customer focus and a solutions-based approach both onsite and online.

The role is responsible for coordinating the development, implementation and review of strategies to continuously improve customer satisfaction, service levels and productivity.

You

Working as part of the Libraries and Learning team, you have energy and drive in leading staff and building teams to deliver world class customer experiences.

This is a hands-on leadership role that requires both the ability to work at operational and strategic levels.  Your focus on people will strengthen delivery of exceptional customer and digital services and support the growth of Maitland Libraries.

You are recognised by your ability to build relationships and work effectively to deliver outcomes. You clearly role model customer-centred behaviours in a positive service culture and know how to influence and partner effectively.

A good communicator, you are the type of person who enjoys collaborating and creating connections with the community, stakeholders and staff.

Through your leadership and collaborative approach, you will make a significant contribution to the delivery of the vision and ambition of Maitland Libraries.

Benefits

This is a permanent full-time position with a salary range of $91,383 - $101,435 per year based on demonstrated competencies + 9.5% p.a. super.

Council also offers a range of other benefits for its employees, including:

  • Council supports the balance between work and life
  • Ongoing training and development
  • Fitness Passport
  • Paid parental leave
  • Healthy Employee Program
  • Long service leave after 5 years

Questions?

If after reading the role charter you have any questions, contact Keryl Collard on 0408963529.

Applications close: Monday 21 September 2020

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, employment history checks (past 5 years), psychometric testing or a criminal history check. For more information about the recruitment process, visit our website and search ‘work with us’.

 Role Charter PDF 169.66 KB

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