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Library Customer Service Officer

Closing Date
Contact Officer
Contact Number
The Hills Shire Council, NSW


Library Customer Service Officer

Castle Hill | Reference: 5182472

About the role:

An opportunity exists for a motivated and experienced Customer Service Officer to join our Library Services Team. Based initially at Castle Hill Library the successful applicant must be willing to work at any of Council's Libraries. This is a great development opportunity for a candidate who has already started on their Library career either through working in a library or undertaking study and is now looking to further their library experience.


  • Monday to Friday 7 hours per day as rostered and one weekend (Saturday and Sunday) every 6 weeks

Duties include:

  • Day to day operations in the Library as rostered
  • Process a range of applications, transactions and payments for both Council and Library
  • Resolve customer enquiries and complaints on a range of Library services within agreed guidelines
  • Participate in a range of Library marketing and outreach activities targeting customers from diverse cultures and age groups

About you:

To be considered for this role you will be an experienced customer service officer and will possess:

  1. HSC or equivalent
  2. Current Class C Drivers Licence
  3. Experience in a high volume, fast paced customer focused service environment
  4. Proven experience in the use of technology for service delivery
  5. Experience in dealing with challenging customer interactions
  6. Experience dealing with diverse cultures and age groups

Working with us:

THSC employees enjoy: Performance Bonuses, Learning and Development Opportunities, Proactive Wellbeing Initiatives and Working for the Community.

Position details:

Permanent full time role, Position Number S0529, Salary: Circa/from $61k pa + Superannuation + Other Benefits

Next steps:

Please review the Role Statement and Job Demands available on Council's Careers Page and submit your application online at by 5pm on Sunday 31 August 2020.

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

Applications Close: 31 Aug 2020


Branch Librarian

Closing Date
Contact Officer
Nathaniel Ola-Roberts
Contact Number
(02) 9839 6617
Blacktown City Council, NSW



Branch Librarian

Job No: BC1562 | Location: Blacktown, NSW

Blacktown is a vibrant city located in the very heart of Greater Sydney, half-way between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 48 residential suburbs, and population of 395,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest Council in New South Wales, 4th largest in Australia and a leader in the development of the Western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 550,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing Councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

About the opportunity

Blacktown City Libraries has an exciting opportunity for an experienced Librarian to join the team in the delivery of effective customer service.

Reporting to Customer Services Coordinator, you will work as a team member to provide effective customer focused library service to the community, work cooperatively with other Branch Librarians and teams to deliver relevant outreach programs and activities.

You will also be a proficient user of current technologies, and be innovative. 

Qualifications and experience


  • Degree in Library and Information Science or equivalent as recognised by the Australian Library and Information Association (ALIA)
  • Eligible for professional membership of ALIA
  • Previous library experience.


  • Demonstrated commitment to customer service
  • Excellent interpersonal and communication skills
  • Demonstrated ability to work in both a team and independently
  • Ability to lead a team
  • Relevant computer skills, including experience in the use of electronic and online resources
  • Availability to work flexible working hours, including evenings and weekends as rostered
  • Experience in library promotional activities
  • Experience supervising staff
  • Experience in cash handling
  • Experience in library relocation and/or refurbishment
  • First aid certification
  • Ability to speak a community language
  • Current Class ‘C’ driver’s licence.

Remuneration and benefits
The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

  • A competitive salary range of $1,265.50 - $1,417.40 (Grade 8) per week will be offered based on skills, qualifications and experience
  • 35 hour working week
  • Opportunity to participate in Council's flextime arrangement
  • Employee benefits such as leave entitlements (where applicable), 9.5% employer superannuation contribution payable to the Local Government Superannuation Scheme, Fitness Passport and gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random tests, tests where there may be reasonable suspicion and / or post reportable incident testing for Council workers.

Position description 

Click here to view or download the position description.          


  1. Have your resume and any other relevant documentation ready to attach. 
  2. Have a personal email address ready to use and complete your application without 'logging-out' of the system.
  3. Review the questions and decide on your responses before commencing your application.

Closing Date:           28 August 2020     

Contact Officer:       Nathaniel Ola-Roberts on (02) 9839 6617



Librarian – Collection Development

Closing Date
Contact Officer
Clive Crocker, Branch/Senior Librarian – Spearwood
Contact Number
(08) 9411 3802
City of Cockburn, WA


Librarian – Collection Development

The City of Cockburn is dynamic and rapidly growing. It provides its employees with generous employment conditions and highly desirable lifestyle benefits including:

  • 9 Day Fortnight
  • Generous superannuation (up to 14.5%)
  • Professional development opportunities i.e. Great study assistance (50% HELP contribution)
  • Additional 2 days of leave per year
  • Free Cockburn ARC gym membership
  • Wellness programs

The City

Cockburn is one of the major coastal cities found in the state of Western Australia. With a current population of over 115,000, the City is dynamic, rapidly growing and an exciting place to be.

Situated just 22km south of the Perth CBD, Cockburn boasts an amazing coastline, beautiful beaches and parks, and is supported by a rich mix of community facilities and diverse employment opportunities.

The Position

The library service is seeking an enthusiastic and motivated person to oversee collections within Spearwood library and assist the Branch Manager – Spearwood in the development and supervision of the branch.

The principle responsibility of the position is to develop collections in accordance with customer demand and expectations and actively promote them to our community through the library website, social media and other means of online engagement.

The successful applicant will have:

  • Recognised tertiary qualifications and eligibility for professional Membership of the Australian Library and Information Association.
  • Developed organisational, communication and time management skills.
  • Sound knowledge of contemporary library practice, especially information retrieval skills, cataloguing, information organisation and criteria for stock selection.
  • Widely read, with a good knowledge of literature at all levels.
  • An understanding of automated library management systems.
  • Demonstrated experience in using social media and other means of online engagement to promote library collections and services and collect customer feedback.

Salary: $76,525- $81,411 per annum depending on skills and experience.

Information: Clive Crocker, Branch/Senior Librarian – Spearwood on (08) 9411 3802.

How to Apply: Please read the attached position description and selection criteria for a full understanding of the role before applying.Then click on the ‘Apply for Job’ button on the City’s webpage ( and complete the online application.

Close Date: Friday 28 August 2020 at 6.00 pm.

The City of Cockburn reserves the right to commence recruitment prior to this date.

The City of Cockburn is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people.

Applicants are required to demonstrate a commitment to the City of Cockburn values of Safety, Customer Service, Excellence, Accountability and Sustainability.

Attachments: Position Description - Librarian Collection Development.pdf


Library Assistant Permanent Part-time (Gunning)

Closing Date
Contact Officer
Contact Number
Upper Lachlan Shire Council, NSW


Library Assistant Permanent Part-time (Gunning)

Closes 18/8/2020

Are you an enthusiastic, customer-orientated person who has good communication skills? We currently have an exciting Library Assistant permanent part-time position in our Library Services team.

The successful applicant will be primarily based at the Gunning Library and will work up to 29 ½ hours per fortnight, including one to two Saturday shifts a month. Some additional hours may be required to relieve other staff at Crookwell and Gunning Libraries.

Further information, including details of how to apply, are available here, from Council Offices, or by contacting Council’s Human Resource Coordinator on (02) 4830 1000.

  • Salary: Grade 3 Step Minimum $26.09 per hour, plus superannuation, plus a 25% penalty rate for weekend work
  • Closing Date: 4pm Tuesday 18 August 2020
  • Enquiries: Human Resource Coordinator, 4830 1000

Colleen Worthy
P O Box 42

Library Assistant

Closing Date
Contact Officer
Jim Maguire, Library Manager
Contact Number
(02) 6581 8753
Port Macquarie-Hastings Council, NSW

PMHC logo

Library Assistant

Job No: PMC2020100 | Location: Port Macquarie, NSW

Employment Status: Casual

Applications Close Sunday 23 August 2020

We are excited to be growing our library services team. As part of our busy team, you will be responsible for the provision of high quality library services to the Community. In addition, you shall provide support, participation and input in regards to Council’s community engagement activities.

Crucial to the success of this role is your ability to convey, effectively and professionally, a positive Council image when dealing with members of the Community. You will have recent experience in a customer service based role and previous experience in a library environment is desirable but not essential.

These roles will be required to work alternative Saturday’s as per the Library Roster, primarily in the Port Macquarie Branch and additional hours may be available to cover any periods of leave.

To find out more about this role and what skills, qualifications and experience you will require to succeed, please refer to the Position Description and Selection Criteria below.


This is a Grade 7 role, with a starting hourly rate of $30.35 per hour plus casual and shift penalties and superannuation.


If you have any questions with regards to this role please contact Jim Maguire, Library Manager, on (02) 6581 8753.

Interested in Applying?

Applications must be submitted no later than Sunday 23 August 2020. Before you apply for the role please read the position description and recruitment selection criteria below.

Position Description

Selection Criteria

To apply you will be required to complete an application form below and answer questions, which relate to the essential and desirable criteria for the role. You will also be required to upload a copy of your resume and a cover letter.

You may find it helpful to write your response to the questions in a word document then copy/paste this into the application form once you are ready to submit your application.


Suitable candidates may be placed on an eligibility list for future identical or similar positions for a period of 12 months, including part time and casual roles.

apply now

Casual Library Assistants

Closing Date
Contact Officer
Wendy Wilkins, Team Leader Library Services
Contact Number
(02) 4645 5637
Camden Council, NSW


Casual Library Assistants

  • Reference Number: S100-20-775
  • Closing Date: 31-08-2020
  • Employment Type: Casual

 Vacancy Details:

Casual Library Assistants

Salary$35.08ph (inclusive of 25% Casual Loading) + Super

Come join an organisation with endless opportunities, where people choose to work because they are inspired by the chance to shape, influence and grow a community.

We are seeking enthusiastic, highly motivated and flexible casual Library Assistants to join our team. Working across multiple sites, you will have the opportunity to work in state-of-the-art facilities and the ability to work within a team that creatively offer alternative lending collections to reach our growing community.

Don’t miss out on being part of something great by joining an evolving, rapidly growing, adaptive and innovative organisation.

Essential Criteria:

  • Higher School Certificate and Working with Children Check
  • Demonstrated work experience in a customer service environment
  • Demonstrated experience in marketing and promotional activities
  • Basic knowledge of social networking tools and how they apply to the library
  • Excellent communication and interpersonal skills
  • Sound computer literacy and proficiency
  • General knowledge of library policies and practice
  • Ability to effectively organise and prioritise workloads
  • Ability to work as part of a team environment with a customer focus
  • Ability to adapt to a changing environment including new technologies
  • Demonstrated ability to apply EEO and WHS principles 

Desirable Criteria:

  • Completed or undertaking Certificate 3 in Library and Information Services or equivalent
  • Demonstrated work experience in a public library
  • Demonstrated experience in the presentation of children’s programs

Please ensure when addressing the criteria you relate your skills and experience to the position description.

Further Information: Wendy Wilkins, Team Leader Library Services on (02) 4645 5637

Closing Date: 31 August 2020

How to Apply: For the above position visit our website for a Job Description and full details

View The Job Description (PDWHS - Library Assistant - 30272 - August 20201.pdf) ]
Preview The Position Requirements ]

apply now

Library Assistant - Part Time 20 Hours

Closing Date
Contact Officer
Michelle Birch, Team Leader Library Services
Contact Number
(02) 4654 7957
Camden Council, NSW


Library Assistant - Part Time 20 Hours

  • Camden Council Part Time Permanent 14/08/2020
  • Permanent Part time 20 hours pw (5 x 4 hour shifts)
  • Salary$561.20 – $641.20pw + super

Come join an organisation with endless opportunities, where people choose to work because they are inspired by the chance to shape, influence and grow a community.

We are seeking an enthusiastic, highly motivated and talented staff member, who is passionate about customer service, to fill this role of Library Assistant in our dynamic Library Services team.

Camden’s Library services is rapidly growing, giving you the opportunity to work from multiple sites.

Work in state-of-the-art facilities, in a programs-based environment that includes alternative lending collections and opportunities to think creatively to reach our growing community. This is an exciting opportunity for a passionate customer focused, library assistant to join our professional and friendly library team.

Don’t miss out on being part of something great by joining an evolving, rapidly growing, adaptive and innovative organisation.

What We Offer

We are committed to offering and supporting development and employment opportunities to help people excel and build a lasting career. We offer generous learning and development opportunities as well as flexi time, access to employee benefits and education assistance.

We promote diversity in the workplace and have a culture that is inclusive, respectful and embraces the unique skills and qualities of all people.

As the community continues to grow, this opportunity will allow you to grow with it!

Please ensure when addressing the criteria you relate your skills and experience to the position description.

Further Information: Michelle Birch, Team Leader Library Services on (02) 4654 7957

Closing Date: 31 August 2020

How to Apply: For the above position visit our website for a Job Description and full details

View The Job Description (PDWHS - Library Assistant - 30272 - August 2020.pdf) ]
Preview The Position Requirements ]

apply now

Team Leader Collections and Information Services

Closing Date
Contact Officer
Elysa Dennis, Coordinator Support & Information Services
Contact Number
02) 8711 7150
Liverpool City Council, NSW


Team Leader Collections and Information Services

  • ORGANISATION UNIT: Library Info Services
  • LOCATION: All Library Branches
  • PACKAGE: $85,782.40 - $93,995.57
  • TENURE: 1 x Permanent Full Time, 35 hours, 5 days per week (across a 7 day Monday-Sunday bandwidth)
  • CLOSING: 25 August 2020


Excellent opportunity for a leadership role, within a large community focused library service. The Team Leader Library Collections and Information Services directs and supports a team of seven staff.  Providing collections and services for a growing and diverse community. 

Your responsibilities will include:

  • Purchase, management and promotion of our physical library collections & research databases
  • Leading and supporting the team to provide well used and customer focused collections and information services.
  • Supplier and contract tracking, ensuring quality standards and budget reporting

Salary will be dependent upon the relevant skills, experience and competencies of the successful applicant.

For further information about the position please contact Elysa Dennis, Coordinator Support & Information Services on (02) 8711 7150.

How to Apply: Please click the 'Apply' button below. Applicants must submit a covering letter, current resume and response to the selection criteria questions which will be shown once you commence your application.

Click here for a copy of the position description 

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential. 

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident. For Temporary positions, you need a visa that gives you permission to work in Australia.

apply now

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Coordinator Lavington Library

Closing Date
Contact Officer
For further information please get in touch with our Human Resources team
Contact Number
02 6023 8700 or
Albury City Council, NSW


Coordinator Lavington Library

  • Reference Number: S100-20-715
  • Closing Date: 28-08-2020
  • Employment Type: Permanent Full Time

 Vacancy Details

You will be responsible for the day to day management of the Lavington Library including, leading and developing the team and the promotion of innovation and excellence in customer service.

Applications close Friday 28 August 2020

Preview The Position Requirements ]
Application Information ]
Position Description ]

apply now

Subscribe to the free weekly PLA Employment Connect eBulletin here


Learning Hub Officer

Closing Date
Contact Officer
Diana Arias
Contact Number
08 9231 0626
City of Canning, WA


Learning Hub Officer

Cannington | Reference: 5172629

The City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference! We now have an exciting opportunity for a Learning Hub Officer to join us on a permanent, part time basis to work across our Bentley, Cannington, Riverton and Willetton libraries.

Impact the Community in a Big Way!

The role will report to the Team Leader and be responsible for building effective relationships and delivering an outstanding level of customer service to the Canning community. The successful applicant will effectively support the provision of library services as well as complete administration work room tasks for the ongoing delivery of library services to the community.

  • 38 hours per fortnight
  • $62,495 - $72,202 per annum pro rata + 10.5% super

Applicants will have a minimum of 3 years' experience in a customer focussed role, ideally within a library or learning environment, combined with a current Working with Children Check and current satisfactory National Police Clearance. The right applicant will have the desire to be a collaborative team member with the ability to positively contribute to the achievement of team goals, as well as maintain positive workplace relationships with customers and other stakeholders. They will have the ability to prioritise their work, have strong digital literacy skills with a focus on library specific technologies, and have an excellent work ethic.

Canning welcomes you to apply:

Please visit our website where you can access the position description and apply for the position. To submit an application, you will need to provide two attachments being your resume and cover letter that addresses the selection criteria listed in the position description.

For a confidential enquiry please contact Diana Arias on 08 9231 0626. Reference 14-2021

Applications close 5.00pm Tuesday, 25 August 2020

At the City of Canning, one person can, and does, make a difference every day!

The City of Canning is a "Welcoming and Thriving" place to live and work. We believe that engaging people with diverse backgrounds will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.

Applications Close: 25 Aug 2020


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