Casual Library Officer

Closing Date
Contact Officer
Melanie McCarten, Senior Coordinator Darebin Libraries
Contact Number
E: or T: 03 8470 8234
Darebin City Council, VIC


Casual Library Officer

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About Darebin City Council
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the Role
This role requires a proactive and enthusiastic individual to provide face-to-face customer service and support to our community, responding to customer enquiries, issuing and returning library items and assisting with technology enquiries. A demonstrated commitment to lifelong learning and digital literacy is an advantage. 

  • Deliver proactive customer service and support at Darebin Libraries 
  • Engage community members in welcoming and inclusive environments 
  • Provide digital literacy support across multiple digital platforms including smartphones, tablets and personal computers
  • Promote library resources and opportunities to connect, discover and learn at the library.

Skills & Experience

  • A proven track record in delivering excellent customer service in a dynamic, customer- or community-focussed setting. 
  • Ability to maintain a friendly, interactive style when dealing with competing demands. 
  • A commitment to conflict resolution and positive outcomes. 
  • Experience using a range of digital devices including desktop computers, laptops, tablets and smart phones and the ability to problem-solve and provide basic instruction in their use. 
  • Empathy and an inclusive approach to our diverse community

As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

How to Apply
If this sounds like the right opportunity for you, please submit your application including a resume, a completed Casual Library Officer Assessment Task and a cover letter addressing the Key Selection Criteria in the Position Description.

We’re also happy to adjust our recruitment process to support your accessibility needs.

Contact Melanie McCarten, Senior Coordinator Darebin Libraries, or 03 8470 8234 for a confidential discussion.

Applications close on Sunday, 8 May 2022 at 11.30pm.

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards.

All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.

Position Description

Assessment Task