Continuous Improvement and Quality Specialist

Closing Date
Contact Officer
Lindsay Carapella, Coordinator Service Quality + Development
Contact Number
(02) 4227 7366
Wollongong City Council, NSW


Continuous Improvement and Quality Specialist

Wollongong City Libraries (WCL) is a dynamic service of Wollongong City Council. Our goal is to create a world-class library service that empowers people through lifelong learning, resources, information, and experiences.

We are looking for a Continuous Improvement Specialist to collaborate in a small high-performing team focused on the ongoing Quality and Development improvements within library services. Along with your communication skills, knowledge of service improvement and evaluation, and proven customer service skills, you will work to achieve the strategic goals of WCL. Wollongong-City-Libraries-Strategy-2024-2028.pdf (

This team-oriented role focusses on the review of service provision, customer experiences and identifies opportunities for development, growth, and change across the seven libraries.

This role is based in Wollongong City Library, with the flexibility to travel and work from all library locations as required.

Under Part 2, Section 6 of the Child Protection (Working with Children) Act 2012, this position has been designated as requiring a paid NSW Working with Children Check. Applications are required to provide a NSW Working with Children Check applications/clearance reference number to their application.

This is a Permanent Full-Time role, salary: $84,902.61 up to $98,533.28 per annum plus superannuation (Salary package will be assessed based on skills, experience and qualifications)


For more information: Download the attached Information Pack and PD under Document\s above

Click on ‘Apply’ to complete your online application.
You will be prompted through the application to answer the essential requirements as outlined on Page 3
Contact: Lindsay Carapella, Coordinator Service Quality + Development, on (02) 4227 7366 for questions related to the job

Applications close 11:59pm, Monday 27th May 2024 | APPLY