Customer and Library Services Officer
Job no: 493342
Work type: Permanent
Location: Melbourne
Categories: Customer and Library Services Service
Mitchell Shire Council has embarked on Victoria’s last great story of growth.
Located just 40 minutes from Melbourne where the city meets the country, we’re renowned for our scenic beauty that’s rich in both history and heritage. We’re home to a mix of beautiful natural landscapes, town ships and emerging communities in some of Australia’s fastest-growing suburbs.
Our organisation is growing and we’re building for a truly exciting future – with more than 170,000 people expected to move into our municipality over the next 20 years.
With that growth, comes a great opportunity to join our Customer and Library Services team – to make your mark and create a legacy for our community. We’re planning for that exciting period of growth and development where we are expanding and increasing our services to the community.
We’re currently recruiting for 2 Part Time Customer and Library Service Officers to deliver exceptional customer experiences across a range of channels and sites across our municipality.
About the Role
In this pivotal role, based at any of our Customer and Library Service Centres, you will be the initial point of contact for the public, serving as the first face or voice that represents our Council. Your primary responsibility will be to elevate and uphold the public brand of the Council by acting as a bridge between stakeholders, ensuring that suitable outcomes are achieved.
Your duties will encompass maintaining the impeccable presentation of our Customer and Library Service Centres and offering support to patrons on their literary or technical journeys. Additionally, you will have the opportunity to engage and educate our youngest community members through the facilitation of Children's Activities. Achieving positive customer experiences is paramount, and you will play a key role in this by providing first-call resolution and handling inbound calls via our call centre. Please note that this is a multi-faceted role working shifts within our libraries as well as our call centre so an ability to adapt to your environment is a must.
As a champion for positive change, you will bring a passion for fostering positive community outcomes. Your willingness to collaborate with a diverse range of stakeholders and adeptly balance the demands of a complex organization will be essential to success in this role. If you are passionate about making a meaningful impact and thrive in a dynamic environment, we invite you to apply.
About You
We are looking for individuals that are dedicated to delivering outstanding customer service with a strong emphasis on empathy and problem-solving. We value individuals with high emotional intelligence who can creatively address the diverse needs of our customers. Previous experience in a Call Centre is advantageous.
Our Customer and Library Service Centres operate six days a week, from Monday to Saturday, and we are seeking individuals with flexible availability to contribute to our dynamic team.
This role offers a Part Time opportunity working 30+ hours per fortnight with a competitive hourly rate starting at $38.07 (Band 4A), plus superannuation.
If you thrive in a customer-centric environment and enjoy finding innovative solutions, we encourage you to apply.
Should you have any enquiries in relation to this position, please contact Jacqui Magriplis, Customer and Library Services Team Leader on 03 5734 6200 for a confidential conversation.
Please note: the successful applicant will be required to obtain a Working with Children Check, prior to commencement. You will also be required to provide evidence that you meet the relevant State Government Pandemic Orders vaccination requirements.
Applications close at 5pm on Tuesday 10th September 2024.
Advertised: 03 Sep 2024 AUS Eastern Standard Time
Applications close: 10 Sep 2024 AUS Eastern Standard Time