Customer Experience Librarian

Closing Date
Contact Officer
Cheryl Woodward 
Contact Number
E: or T: (02) 9777 – 7930
Willoughby City Council , NSW


Customer Experience Librarian

  • Position Number: S100-21-079
  • Closing Date: 07-02-2022 05:00 PM


When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve the community and make it our job to make people’s lives better. It’s all in a day’s work. You’ll have the freedom to grow in your career alongside likeminded people who will support you every step of the way. You’ll be part of our transformation as a council and shape the future for the residents of Willoughby. And you’ll do it all from a thriving hub in Sydney, in the culturally-rich area we are so proud to call home.

You’re looking for a role with purpose, one where you can make a meaningful difference. You have so much to offer. And we can see that. As much as you bring to the table, we provide you with the support you need to accelerate your career growth. We are constantly evolving… and that change brings with it new directions, skillsets and thinking for you to embrace. Through collaboration and projects across the organisation, you will have incredible opportunities come your way. How far you take them, well, that’s in your hands.

Join the friendly and dedicated team at Willoughby City Library as one of our new Customer Experience Librarians.

The Customer Service team delivers high quality Customer Service to our community from all library locations, across all opening hours and to the housebound.

The Customer Experience Librarians, Weekend Library Supervisors and the Home Library Service Team all work together to deliver excellent Customer Service Across our community as part of the Customer Experience Team.

This is a permanent part time position of 16 hours per week

Week 1

  • Tuesday 5 hours  2pm – 7pm  West Chatswood
  • Tuesday 5 hours  2pm – 7pm  West Chatswood
  • Wednesday 4 hours 1pm – 5pm West Chatswood

Week 2

  • Wednesday 4 hours 1pm – 5pm West Chatswood
  • Thursday  7 Hours 12pm – 8pm Chatswood
  • Thursday 3.5 hours 4.30pm – 8pm Northbridge
  • Saturday 3.5 hours 9.30am – 1pm West Chatswood

To be successful you will need the ability to work independently at branch locations as well as actively contributing to the Customer Experience Team.

You will be using your excellent Customer service skills to provide exceptional services to library visitors across all library locations.

You will need to have relevant tertiary qualifications in library/information science or actively studying towards qualifications and have had experience working in libraries.

 Please note being fully vaccinated for Covid-19 is a requirement prior to commencement of employment with Willoughby City Council, except where a medical contraindication certificate is provided.

For further information please contact Cheryl Woodward or (02) 9777 – 7930.

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