Customer Service Assistant

Closing Date
Contact Officer
Peter Main
Contact Number
Strathfield Council, NSW


Customer Service Assistant

Job No: SMC389 | Location: Strathfield

Division: Corporate & Community

Department: Library & Community Services

Employment Status: Casual

Hourly Rate: $31.45 p/h. + 25% casual loading

Council Overview

Strathfield Council (Council) is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 80,000 by 2036.

About the Role

Strathfield Council is seeking a dedicated Customer Service Assistant (Casual) to provide library circulation and customer services, assist with the maintenance of service areas and deliver information services to library customers.

In order to undertake the role, it requires the following duties:

  • Assist with general library duties such as loans, returns, shelving, book lockers, reservations, desk shifts as rostered, including weekend and evening shifts as required.
  • Provide high-quality customer service with customers from a diverse range of cultures and backgrounds whilst working in a busy environment by providing effective communication skills.
  • Contribute to the promotion and marketing of programs and events for Library services including the library’s social media sites and liaise with Council’s Communication Department

About You

To succeed in the role, you will have the following:

  • Higher School Certificate and extensive practical library experience, or Higher School Certificate and experience in customer focused service delivery
  • Demonstrated customer service skills, including the ability to respond promptly and courteously to a diverse range of service needs and a good knowledge of library services, products, and collections.
  • Demonstrated strong communication and problems solving skills and ability to provide information services to a culturally diverse public.
  • Proven ability to work in a team environment, individually and under limited supervision.
  • Demonstrated commitment to achieving Council’s values and organisational behaviours.
  • Demonstrate a commitment to Equal Employment Opportunity, Workplace Health and Safety and Cultural Diversity principles.
  • A Working with Children Check number or willingness to obtain.
  • Experience in using Library Management Systems or similar point of sale systems (Desirable)
  • Knowledge of, and /or experience in local government (Desirable)
  • Valid NSW Class C Driver’s Licence. (Desirable)

Positions Description

To review this position description for this role, please click here.

To Apply

Applicants can apply through our online application process:

1. Please fill out your details below the Council job advertisement HERE, review and answer our designated questions.

2.  On the next page attach any required documentation before concluding your application.

Your cover letter should address the selection criteria as found in the position description.

If you have any questions about the role, please contact Peter Main via email

Applications Close at 11.59pm, Sunday 9 June 2024 | Apply here with COUNCIL

Strathfield Council is an EEO employer. We are an inclusive employer and encourage applications from people from diverse groups, including, but not limited to Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, young people, older workers, people with disabilities, LGBTQIA+ and other minority groups.

About Us

Strathfield is a vibrant and multicultural hub located within 15 kilometres of the CBD, in the Inner West of Sydney.

Renowned for our culturally diverse and socially cohesive community, our vision is providing Strathfield with well-connected transport, business and educational institutions, whilst preserving our unique heritage and environment.

We govern over an estimated 40,000 residents in the areas of Strathfield, South Strathfield and parts of Greenacre, Homebush and Homebush West. Our Council Area is also home to a wealth of fantastic parks and open spaces, natural bushland areas and waterways.

As a medium-sized council that focuses on a plethora of Local Government functions, Strathfield Council presents vast opportunities whilst providing upskilling and experience that is tailor-fitted to individual needs.

With ongoing training, the freedom to explore different career paths and the opportunity to work on exciting projects, why not consider developing your career whilst making a difference within the community.