Customer Service Officer - Library (Part- time 21hrs p.w)

Closing Date
Contact Officer
Contact Number
The Hills Shire Council, NSW


Customer Service Officer - Library (Part- time 21hrs p.w)

Rewarding Career Opportunity at The Hills Shire Council

  • Castle Hill
  • Reference: 5134121

About the role:

An opportunity exists for a motivated and experienced Customer Service Officer to join our Library Services Team. Based initially at Castle Hill Library the successful applicant must be willing to work at any of Council's Libraries. This is a great development opportunity for a candidate looking to further their library experience.


  • Monday, Tuesday, Wednesday 7 hours per day as rostered and one weekend (Saturday and Sunday) every 6 weeks

Duties include:

  • Day to day operations in the Library as rostered
  • Process a range of applications, transactions and payments for both Council and Library
  • Resolve customer enquiries and complaints on a range of Library services within agreed guidelines
  • Participate in a range of Library marketing and outreach activities targeting customers from diverse cultures and age groups

About you:

To be considered for this role you will be an experienced customer service officer and will possess:

  1. HSC or equivalent
  2. Current Class C Drivers Licence
  3. Experience in a high volume, fast paced customer focused service environment
  4. Proven experience in the use of technology for service delivery
  5. Experience in dealing with challenging customer interactions
  6. Experience dealing with diverse cultures and age groups

Working with us:

THSC employees enjoy: Performance Bonuses, Learning and Development Opportunities, Proactive Wellbeing Initiatives and Working for the Community.

Position details:

Permanent Part Time Role 21hrs p/w, Position Number S0409, Salary: From $33 p/h + Superannuation + Other Benefits

Next steps:

Please review the Role Statement and Job Demands available on Council's Careers Page and submit your application online at by 5pm on Sunday 19 July 2020.

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

Applications Close: 19 Jul 2020

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