Customer Service Representative - Libraries - Part-time 

Closing Date
Contact Officer
Vicki Simmonds
Contact Number
(08) 8203 7754
City of Adelaide Council, SA


Customer Service Representative - Libraries - Part-time - (2300434) 

  • A place as positive as you
  • A culture that values yours
  • Multiple roles | Part-time | Perm/fixed term/casual available

About the Opportunities 

Customer Service Representative - Libraries (1 x 0.5FTE permanent and 1x 0.6FTE fixed term until May 2024)

As a customer service representative (libraries), you will provide excellent service to all customers by being warm, friendly, enthusiastic and knowledgeable. You will enrich our customers experience by providing positive, meaningful and relevant choices, suggestions and referrals. You will undertake accurate and timely processing and maintenance of our collections. Various tasks within this role include, but are not limited to assisting customers with borrowing, returning and selecting items, delivering programs and supporting customers in using the Virtual Library and digital technologies. 

Customer Service Representative – Libraries and Community Centres (3x casual positions)

Build strong community connections and create experiences that spark wonder, celebrate art and culture, challenge conventional thinking and inspire lifelong learning including your own. In this casual role, you will work independently and as part of a broader team to shape welcoming and inclusive spaces for everyone in the community to belong and thrive.

You will enrich our customers experience by providing positive, meaningful and relevant options, choices, suggestions and referrals, whether it’s in person, over the phone or electronically. You will also complete various tasks such as collection maintenance, program support, cash handling, room booking support and processing of payments.

*Please note that casual customer service representatives will also need to be available to work across multiple City of Adelaide community centres. 

Some of the day-to-day things you may see yourself doing include:

  • Delivering a program such as Family Storytime, LEGO Club, Roaming Robot
  • Taking our Library Trike Out and About in the City and talk to people about our library and community centre services
  • Contributing to our library collection by selecting new items and helping customers to find their next read
  • Assisting people assist customers with e-books, accessing public computers and navigating government online services
  • Introducing people to new technologies such as 3D printing, Virtual Reality  

About You

To be successful in this role you will have:

  • Experience in delivering a high level of customer satisfaction in a customer service environment is essential.
  • Sound knowledge of the role of the Public Library within the community.
  • Experience supporting customers with using computers, email and the internet.
  • Experience in the delivery of Library and Community services or programs.
  • Previous experience in automated library systems and library services and knowledge or understanding of the Public Library Service Network in SA.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city! 

The City Culture Program creates brilliant experiences for all who choose to live in and enjoy our city. By activating and curating places and spaces, and providing opportunities for creativity, recreation, and wellbeing, we connect, support, and inspire our diverse community, and draw more people to Adelaide to live, study, work and play. 

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.  We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Vicki Simmonds on (08) 8203 7754.

Please submit a Resume and a Cover Letter expressing the skills, experience, and qualities you can bring to this position addressed to Vicki Simmonds, Coordinator Library Customer Service.

Please review the position description prior to submitting an application by following the prompts to apply.

For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit

Applications close midnight Tuesday, 6 June 2023.

Please be advised that the part-time permanent and fixed term parental leave cover opportunity until May 2024 has a starting salary at the Level 2 Classification commencing at $66,794 (pro rata) + 10.5% superannuation.

Please be advised that the casual positions have a starting pay at $34.25 per hour + 25% casual loading + 10.5% superannuation.

As part of the recruitment process candidates will be required to undertake a Working with Children Check, and a pre-employment medical and functional capacity assessment.

We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, please call our People Services team on (08) 8203 7333. 


Position Description: Click here

Primary Location : Adelaide - CBD

Job: Customer Service


Employment Status: Permanent

Hours of Work: Part-time