Digital Services and Innovation Specialist

Closing Date
Contact Officer
Briana Elliott – Manager, Digital Services & Innovation
Contact Number
02 4974 5321
City of Newcastle, NSW

Digital Services and Innovation Specialist

Job No: CN2241 | Location: Newcastle

  • Are you an innovative thinker who’s passionate about delivering exceptional customer experiences as part of a multidisciplinary team?
  • Does the opportunity to transform the online service delivery for Newcastle Libraries excite you?
  • Are you a champion of digital inclusion and the promotion of the modern library as a vibrant community services hub?
  • Permanent, full-time role with flexible work arrangements available, including flexitime and a 9-day fortnight.

Thriving and rapidly transforming, Newcastle is New South Wales’ second largest city and is located 160km north of Sydney. It offers the perfect lifestyle and career environment.

City of Newcastle (CN) is seeking a forward-thinking Digital Services Innovation Specialist to drive the implementation of a fully supported online library service, transforming the online user experience through our Library App and digital channels to offer seamless modern and responsive access to our wealth of e-resources and service offerings.

Working to provide innovative technology solutions and experiences for the community across our nine library branches, your key objectives will include supporting the delivery of the Library Strategy, City of Newcastle’s Smart City Strategy and the Newcastle 2030 Community Strategic Plan; taking a lead role in the planning, implementation and management of a 24/7 Virtual Library Service or the “anywhere” Library; developing and delivering projects to continually improve user experience within the Library spaces; managing the delivery and scheduling of Library news, events, and promotions across multiple CMS channels; and managing all aspects of the Libraries Member App.

You will also need to dive into the development work being undertaken to deliver innovative digital experiences at Newcastle’s newest library space – The Digital Library at CN’s new City Administration Centre at 12 Stewart Avenue.

Additionally, you’ll deliver high quality front-line customer service; facilitate the use of Library facilities, venue hire, and equipment; assist with the upskilling and ongoing training of library staff; and utilise your proven leadership capabilities in supervising our service delivery team.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs. Due to the COVID-19 pandemic, flexibility in working locations can be negotiated with the successful applicant.

The essentials you’ll need:

  • Tertiary qualifications in Web design; Library and Information Sciences; Information Technology or another relevant discipline or extensive relevant field/equivalent experience.
  • Extensive experience in the development and delivery of UX and UI improvement projects within digital environments.
  • Extensive experience in Content Management Systems, App content integration and Social Media with the ability to schedule, curate and generate content across a range of digital channels.
  • Demonstrated ability in web-based coding and experience with open source technology integration.
  • Demonstrated high level verbal and written communication skills, excellent negotiation, and stakeholder engagement skills with the ability to write business documents such as project proposals and business cases.
  • Time management skills with the ability to determine priorities and manage projects and competing demands.
  • High level analytical skills to undertaking reporting on a range of data and business intelligence.
  • Demonstrated supervisory experience within a collaborative team environment.
  • Current Working with Children Check.

Other valuable skills you may have:

  • Experience in delivering website upgrades or discovery layer projects.
  • Demonstrated capacity to research, plan and implement innovative user centred solutions for the digital environment.
  • Experience working with a range of technology that could be leveraged to enhance customer experience.

Sound like the perfect job for you? Apply Now!

City of Newcastle proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

We highly encourage you to view the full position description, including a useful overview of our Libraries & Learning Service Unit, by clicking here

Application Closing Date: Sunday, 17 May 2020.

Remuneration: $77,194.18 + 9.5% Superannuation for a 35-hour week.

Contact: Briana Elliott – Manager, Digital Services & Innovation – 02 4974 5321.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions.  Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings, will be conducted on recommended candidates.