Executive Manager, Library Services and Customer Experience

Closing Date
Contact Officer
Contact Number
Geelong Regional Library Corporation, VIC

Executive Manager, Library Services and Customer Experience

  • Executive, Full-time

  • Permanent full-time, 76 hours per fortnight

The role

This position is available within the Executive Leadership Team due to the incumbent moving to a different senior portfolio in the organisation.
You have autonomy and complete support to plan and future-proof GRLC to continue to serve and impact our community. To do so, you influence and guide all strategy, planning and implementation of world class services across our network, from the landmark Geelong Library and Heritage Centre in Geelong’s Cultural Precinct to libraries across the Geelong Region. As GRLC continues to transform, this is a very exciting time to be joining a high-achieving library team.


As an integral member of the Executive Leadership Team, strong strategic decision-making skills are essential as is extensive experience in people management, seamless implementation of planning and operations, change management and appreciation of the role of public libraries in communities.
Under the leadership of a committed CEO, the potential to impact and make your mark is limitless, with responsibilities ranging from:

  • Deliver exemplary customer service, lifelong-learning programs and major projects (we are number one in the State for a reason);
  • Provide leadership in all aspects of Library Services and Customer Experience including services delivered via the Geelong Library & Heritage Centre (GLHC), library branch network, mobile libraries, community library service, outreach activity, lifelong learning programs and events;
  • Through your sound advice and active contribution, enable the Corporation’s strategic vision and direction to be achieved through the provision of exemplary leadership, guidance and support on all Library and Learning Services matters;
  • Work closely with your team and more broadly the Strategic Leadership Team to empower them in their life-long professional development.

The Position Description and the application guide are linked below. Applications must include a cover letter, current resume and statement addressing the key selection criteria. 
Please note, applications which do not address the key selection criteria outlined in the Position Description cannot be considered.

Applications Close 31st May 2020

The GRLC is a child safe and child friendly organisation committed to ensuring that all children who visit our libraries have the right to feel and be safe.

Geelong Regional Library Corporation values equal opportunity and strives to create an inclusive and welcoming work environment that represents the diverse community we service. Applicants from Aboriginal and Torres Strait Islander people are encouraged to apply.

We encourage expressions of interest and applications from people with a lived experience of disability, or long term illness or injury and people of all abilities, cultures, age, sex and gender. We welcome applications from individuals who may be returning to the workforce after a period of absence.

If you require additional support to make an application, or would like to obtain  more information, or seek an adjustment to the selection process based on your specific needs,  please contact a member of the Corporate Services team on 03 4201 0600 to discuss at any time. We will endeavour to accommodate any reasonable request.

Job Application Guide