Library Customer Service Officer

Closing Date
Contact Officer
Despina Swain, Library Services Coordinator
Contact Number
(08) 9273 3644
City of Nedlands, WA



Library Customer Service Officer

  • Work Type: Permanent - Full Time
  • Closing Date: 10/08/2020

About the role

An opportunity exists within the Library Service for a customer focused individual to join the team as a Library Customer Service Officer on a full-time basis.

Some of the key responsibilities of the role include customer service, circulation and roaming duties; inter- library loans; stock processing and shelving.

The role will be based at both the Nedlands and Mt Claremont Libraries with a roster including Saturday, Sunday and evening shifts over a 4-week period.

About the successful candidate

The successful candidate will have:

  • High level customer service skills with the ability to take initiative to resolve customer queries;
  • Sound interpersonal and communication skills;
  • Ability to work independently and within a team environment;
  • Well-developed skills with the use of Microsoft Office programs;
  • Proficient in a range of current technologies with the ability to do basic troubleshooting; and
  • A current Provide First Aid Certificate.

What we offer

The Level 2 Library Customer Service Officer position offers a cash salary range of $53,300 - $58,900 per annum depending on skills and experience, plus superannuation.

Additional details

Please read the position description to ensure a full understanding of the role.

Applications must include a covering letter and a current curriculum vitae (CV).

Confidential enquiries can be directed to Despina Swain, Library Services Coordinator on (08) 9273 3644. 

Applications will be accepted until 5pm, Monday 10 August 2020.

How to apply

Applications can be submitted online, by post or in person. Please read the attached ‘Submitting an Application’ document for additional details.

Library Roster.pdf
Position Description - Library Customer Service Officer.pdf
Submitting an Application.pdf

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