Library Customer Service & Program Support Officer

Closing Date
Contact Officer
Eda Irfan, Team Leader Reader Services & Flemington Library or Josie Squatrito, Children & Youth Services Librarian
Contact Number
(03) 9243 1979 or 03) 9243 1980
Location
Moonee Valley City Council, VIC

 

Library Customer Service & Program Support Officer

Reference number: 13401

Closing date: 11:45pm, Sunday 10 January 2021

  • Temporary Part-Time Position, until January 2022
  • 21 Hours Per Week
  • Parental Leave Backfill
  • $34.17 - $37.65 per hour plus 9.5% superannuation
  • Band: LIB3A-LIB3E
  • Location: Flemington Library

About Moonee Valley City Council Libraries

Moonee Valley City Council provides library services at five locations across the municipality; Ascot Vale Library, Avondale Heights Library and Learning Centre, Flemington Library, Niddrie Library and Sam Merrifield Library (Moonee Ponds). Services include availability and loans of books and other materials, collection management, information provision, access to computers and the internet, online services and events. Libraries are essential for every community and play a vital role in enriching the lives of our residents through lifelong learning, improving literacy, access to information, leisure and culture.

The Opportunity

This position is an opportunity to play a key role in the delivery of programs and services for children and young adults at Moonee Valley Libraries. Working as part of a professional and friendly team, you will provide high quality customer service to residents and support the maintenance of library collections.

Responsibilities

  • Provide excellent customer service through floor walking and active engagement with customers;
  • Undertake library tasks as required including placing reservations, joining new members, discussing and assisting with room and equipment bookings, issuing and returning loans, placing reservations and collecting fees and charges;
  • Under the direction of the Children’s and Youth Services Librarian, conduct weekly story time sessions for babies, toddlers and pre-school children, along with school holiday and other promotional activities as required;
  • Assist customers in the use of equipment and technology including computers, photocopiers, wireless internet access, online resources, library apps, eBooks and mobile devices; and,
  • Contribute to the maintenance of the collection through regular shelf reading and shelving.

Skills & Experience

  • Well-developed Information Technology skills, including demonstrated experience in troubleshooting of computer and mobile technologies and the online environment;
  • Demonstrated customer service experience;
  • Ability to deliver library services and programs to children and youth;
  • Ability to relate well to a diversity of people and to work and consult with community and professional organisations and groups; and,
  • Current Working with Children Check.

How to Apply
Applications must be submitted through our online system https://mooneevalley.mercury.com.au/ and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Eda Irfan, Team Leader Reader Services & Flemington Library on (03) 9243 1979 or Josie Squatrito, Children & Youth Services Librarian on (03) 9243 1980.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email H2@mvcc.vic.gov.au or call (03) 9243 1122.

Selection Criteria

Essential: 1. Satisfactory completion of Year 12 or equivalent.
Essential: 2. Well-developed Information Technology skills, including demonstrated experience in troubleshooting of computer and mobile technologies and the online environment.
Essential: 3. Demonstrated customer service experience.
Essential: 4. Ability to deliver library services and programs to children and youth.
Essential: 5. Ability to relate well to a diversity of people and to work and consult with community and professional organisations and groups.

  • Contact Person: Eda Irfan
  • Contact Number(03) 9243 1979
  • Contact Email: eirfan@mvcc.vic.gov.au
  • Alternate Contact Person: Josie Squatrito
  • Alternate Contact Number: (03) 9243 1980
  • Alternate Contact Email: jsquatrito@mvcc.vic.gov.au
  • Closing Date10/01/2021

Position Description

PD - Library Customer Service and Program Support Officer - 1582 - October 2020.DOCX available above under  Document/s

Application Guide: View Guide

apply