Library Operations Support Officer

Closing Date
Contact Officer
Maresce Jones, Coordinator Library Operations and Resources
Contact Number
03 9747 5334
Melton City Council, VIC


Library Operations Support Officer

Job No: MEL597 | Location: Melton

Full Time Permanent Position

 35-hour week including a regular evening and 1:4 Saturday mornings

Salary Range $65,365 to $69,299 per annum + 10.5% Super + RDO

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

Melton City Libraries is seeking an enthusiastic, vibrant, and energetic staff member to join the team. In this dynamic and newly created role you will be delivering high quality customer service, as well as providing administration support to ensure that library operations and resource management is maintained.

Key Responsibilities

  • Deliver high quality customer service across the library service or access points, ensuring customers have a positive experience characterised by active engagement.
  • Create a welcoming experience by proactively engaging with customers throughout the library to maximise their use of the facility, resources, equipment, technology and online platforms.
  • Financial administration duties including general purchasing, invoice processing and payment reconciliation.
  • Assist with the preparation of statistical reports and analysis, using the Library Management System, creating and maintain Excel spreadsheets and electronic resources to meet performance measurement requirements

About you

 To be successful in this role you will have the following:

  • Post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together with experience, or lesser qualification together with relevant public library
  • Excellent customer service skills with the ability to confidently and actively engage with customers.
  • Demonstrated computer and information technology skills with the ability to provide assistance and resolve issues in the use of computers, photocopiers, wireless internet access and mobile devices.
  • Ability to develop positive working relationships with staff across the organisation, and work together towards effective outcomes in a team environment.
  • Current valid Victorian driver’s licence and current working with children’s check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

  • Motivate
  • Empower
  • Lead
  • Trust
  • Open
  • Nurture 


There are a number of great reasons why our people love working at Melton City Council: 

  • 19 Day Month
  • Flexible Working Hours
  • Extensive Career Development & Leadership Programs
  • 16 weeks Paid Parental Leave
  • 3 weeks Paid Secondary Carer Leave
  • Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
  • Wellbeing initiatives
  • Subsidised Uniforms

To read more about our benefits visit

How To Apply

If you require further information about the position, please contact Maresce Jones, Coordinator Library Operations and Resources on 03 9747 5334.

To view the Position Description, click here.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role.

We encourage you to use the STAR approach when writing your responses to the selection criteria.

Situation (Task) – provide a brief outline of the situation or task?

Action – what did you do in response to the situation or task?

Result – what was the result of your action?

To address the Key Selection Criteria you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

Applications submitted via email, after the closing date and/or that do not address the Key Selection Criteria will not be considered.

Successful applicants must comply with COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.

Applications close 5.00pm Friday 25 November 2022 | Apply Now!

To be eligible for employment at Melton City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. 

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery. Please note, we undertake several screening process to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee working with children/vulnerable people check and satisfactory criminal history record check