(Library) Service Design & Engagement Assistant

Closing Date
Contact Officer
Luke McMaster – Service Design and Engagement Supervisor
Contact Number
02 9777 7926
Willoughby City Council, NSW


(Library) Service Design & Engagement Assistant

  • Position Number:S100-22-084
  • Closing Date:21-08-2022 05:00 PM


  • Find something new to learn every day
  • Blend passion with your career
  • Bring your hands-on mindset and make real change
  • Chatswood CBD location, flexible work environment including RDOs

We currently have an exciting opportunity to join Willoughby City Council as a full time Service Design and Engagement Assistant at our Library.

About us

When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve the community and make it our job to make people’s lives better. It’s all in a day’s work.

You’ll have the freedom to grow in your career alongside like-minded people who will support you every step of the way. You’ll be part of our transformation as a council and shape the future for the residents of Willoughby. And you’ll do it all from a thriving hub in Chatswood, in the culturally-rich area we are so proud to call home.

About you

You’re still finding your feet in your career and you’re looking for an organisation where you can learn from the best. You want to make a difference, to add value and to enhance the lives of real people. You’ll get that - and more - at Willoughby City Council. We’re small enough to feel like a family but big enough to offer diverse opportunities and work environments. As a tightknit team, we take an active interest in your development. More than that, we lay it all on the table to teach you everything we know.

About the role

No two days are the same at Willoughby City Council. In our Community Culture and Leisure team, you’ll need a broad set of skills and an eagerness to learn. As a customer-facing team member, you’ll respect the diversity of our community and be committed to leaving things better than you found them. Collaboration is how we do things. We work together and always share our achievements. The work we do is important. And as a member of our team, you’ll wear that with pride.

This role sits within the Service Design?& Engagement?team, one of five library teams. The team’s purpose is to support the review of library services, programs and systems; develop innovative solutions; and to communicate to our community – creatively telling the story of the library, and keeping members and other stakeholders informed and connected. 

This creative role is an exciting opportunity to introduce you to public libraries and to use your design skills to:

  • Create content for the library app, website, social media and digital displays
  • Design promotions to attract audiences to programs and events
  • Engage diverse audiences across library communications
  • Support library teams by engaging with the community to shape library services

Required qualifications, skills and experience include:

  • HSC or equivalent
  • Demonstrated graphic design skills, graphic design software, and experience (1+ years)
  • Good communication skills –written, verbal and visual – for a variety of audiences and media 
  • Good technology ability - to share approved content across multiple channels and media
  • Demonstrated organisational, time management and prioritisation skills
  • Strong commitment and confidence to deliver quality customer service

Apply now:  to join us at Willoughby City Council where you can add value and be valued for the meaningful work you do.

When you work at Willoughby City Council, you get all the traditional benefits of working in local government. You have job stability and the flexibility to pursue work/life balance. You can work close to home in an organisation that makes a difference to your community. Check out our employee benefits on our careers page to see:

  • Where you can look after yourself and your loved ones
  • Where you can enhance your wellbeing
  • Where you can grow


Enquiries: Luke McMaster – Service Design and Engagement Supervisor –– 02 9777 7926

Applications must address all of the key responsibilities outlined in the Position Description.

Please note being fully vaccinated for Covid-19 is a requirement prior to commencement of employment with Willoughby City Council, except where a medical contraindication certificate is provided.

Shortlisted candidates may be required to have a Working with Children Check and undertake pre-employment screening including police and qualification checks.

Applications close: Sunday 21 August 2022

Vacancy Options: