Library Technology Specialist

Closing Date
Contact Officer
Briana Elliott - Manager, Digital Services & Innovation
Contact Number
02 4974 5321
City of Newcastle, NSW


Library Technology Specialist

Job No: CN2240 | Location: Newcastle

  • Are you a people person, passionate about delivering exceptional customer experiences working as part of a multidisciplinary team?
  • Are you a systems guru who can draw insights from data across various platforms?
  • Are you an innovator who has experience delivering integration projects or introducing new technology to provide a better user experience? 
  • Permanent, full-time role with flexible work arrangements available, including flexitime and a 9-day fortnight.

Thriving and rapidly transforming, Newcastle is New South Wales’ second largest city and is located 160km north of Sydney. It offers the perfect lifestyle and career environment.

City of Newcastle (CN) is seeking an innovative and customer-focussed Library Technology Specialist to support the delivery of library improvement projects as well as the seamless integration of library systems, online platforms and hardware. From 3D printers to Pepper the Robot, you’ll be involved in a range of forward-thinking projects to enhance digital inclusion within the community.

Your key objectives will include supporting the digital initiatives of the Library Strategy, City of Newcastle’s Smart City Strategy and the Newcastle 2030 Community Strategic Plan; researching and promoting emerging technologies to enhance service delivery; supporting the service to harness the data collected via our various systems; as well as providing technical support for Library hardware and network infrastructure, systems and technology required for programs, events and projects.

Upon commencement you will play a key role in assisting the Libraries to provide community support through CN’s Community and Economic Resilience Package Response to COVID-19 through harnessing data and supporting online service delivery. You will also dive into development work in progress to deliver a digitally focussed new Library space at CN’s new administration building. 

Additionally, you’ll deliver high quality front-line customer service across all service points; will assist with the upskilling and ongoing training of library team members; and will utilise your proven leadership capabilities in supervising our service delivery team.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs. Due to the COVID-19 pandemic, flexibility in working locations can be negotiated with the successful applicant.

The essentials you’ll need:

  • Tertiary qualification in Information Technology or relevant discipline; or extensive relevant experience in IT, Library or another related field.
  • Evidence of strong technical networking infrastructure knowledge and troubleshooting experience.
  • Experience in managing and implementing computer software systems and sound working knowledge of the systems and functions of all the key systems that apply to the contemporary library service.
  • Successful documentation of procedures and user guides.
  • Experience using SQL, ability to perform data analytics and experience delivering high quality data reporting.
  • Sound knowledge of open source technology integration.
  • Demonstrated customer focus and well-developed interpersonal and problem-solving skills with experience in direct face to face customer service, undertaking projects to improve UX and UI in a range of settings.
  • Knowledge and experience of managing AV technologies and software.
  • Demonstrated ability to learn, work independently and manage competing priorities.
  • Proven ability to lead and supervise a high-performance multidisciplinary team.
  • Current Working with Children Check.

Other valuable skills you may have:

  • Experience in developing and writing code.
  • Working knowledge of AutoCAD and 3D printing design software and hardware maintenance.
  • Experience in design thinking and agile project management methodologies.

Sound like the perfect job for you? Apply Now!

City of Newcastle proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

We highly encourage you to view the full position description, including a useful overview of our Libraries & Learning Service Unit, by clicking here

Application Closing Date: Sunday, 17 May 2020.

Remuneration: $77,194.18 + 9.5% Superannuation for a 35-hour week.

Contact: Briana Elliott - Manager, Digital Services & Innovation - 02 4974 5321.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings, will be conducted on recommended candidates.