Membership and Content Lead

Closing Date
Contact Officer
Bethany White, Manager Libraries & Learning
Contact Number
0439 543 023
Maitland City Council, NSW



Membership and Content Lead

  • Permanent full time
  • $81,834 up to $90,836 per year + 10.5% Super
  • Applications close 18 September 2022

About the role

Here at Maitland City Council, we are going through an exciting period of change, with a focus on exceptional customer experiences, where it’s our vision to deliver ‘Un-Council like’ services.  As part of this, Maitland Libraries is seeking a Membership & Content Lead who will be a key part of evolving our libraries to provide an innovative, contemporary and impactful service for our community.

This role provides a unique opportunity for an experienced membership and content professional to be part of the design and delivery of our libraries content and membership programs to reach a diverse audience across multiple platforms. Importantly the Membership & Content Lead will champion principles of inclusion in our libraries to improve accessibility and engagement with our libraries.

About you

You are a creative and innovative thinker that can create and deliver customer focused content, services and programs that meet the diverse needs of our community. Your exceptional interpersonal skills will have you partnering with and building key relationships across the organisation to deliver, publish and maintain library content and to build and improve customer experiences.

To be successful in this role, you will have a tertiary qualification in communications, public relations and/or relevant contemporary experience in leading membership programs and engagement and content creation.

You will have demonstrated experience supporting a culture of continuous improvement and the development and delivery of customer centric content with a focus on digital platforms including website, social media, membership and audience strategies.


This is a permanent full-time position working 35 hours per week with a salary range of $81,834 up to $90,836 per year based on demonstrated competencies + 10.5% p.a. super. Council also offers a range of other benefits for its employees, including:

  • Flexible work arrangements. 
  • Ongoing training and development
  • Fitness Passport
  • Paid parental leave
  • Healthy Employee Program
  • Long service leave after 5 years


Should you have any questions about the position, please contact Bethany White, Manager Libraries & Learning on 0439 543 023.

Applications close: Sunday 18 September 2022

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, employment history checks (past 5 years), psychometric testing or a criminal history check. For more information about the recruitment process, visit our website and search ‘work with us’.

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

 Role Charter PDF 681.16 KB