Outreach Officer

Closing Date
Contact Officer
Rebecca Browning – Library Services Team Leader
Contact Number
02 9777 7905
Willoughby City Council, NSW


Outreach Officer

Position Number: S100-22-110 | Closing Date: 27-11-2022 05:00 PM


  • Blend passion with your career
  • Have a real impact on the daily lives of thousands
  • Bring your hands-on mindset and make real change
  • From $67,000 to $73,000 pa plus 10.5% Super

We have an exciting opportunity  for an experienced Outreach Officer to join our team at Willoughby City Council!

About us

When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve the community and make it our job to make people’s lives better. It’s all in a day’s work.

You’ll have the freedom to grow in your career alongside likeminded people who will support you every step of the way. You’ll be part of our transformation as a Council and shape the future for the residents of Willoughby. And you’ll do it all from a thriving hub in Sydney, in the culturally-rich area we are so proud to call home.

About you

You’re looking for a role with purpose, one where you can make a meaningful difference. You have so much to offer. And we can see that. As much as you bring to the table, we provide you with the support you need to accelerate your career growth.

We are constantly evolving… and that change brings with it new directions, skillsets and thinking for you to embrace. Through collaboration and projects across the organisation, you will have incredible opportunities come your way. How far you take them, well, that’s in your hands.

No two days are the same at Willoughby City Council. In our Community, Culture & Leisure team, you’ll need a broad set of skills and an eagerness to learn. As a customer-facing team member, you’ll respect the diversity of our community and be committed to leaving things better than you found them.

Collaboration is how we do things. We work together and always share our achievements. The work we do is important. And as a member of our team, you’ll wear that with pride.

About the role

This role sits within the Customer Experience team, one of five library teams. This team focuses on the delivery of outstanding customer service to the library community, including at the branch libraries and via the home library service. 

This role is an exciting opportunity to introduce the community to the local branch libraries and home library services by:

  • Providing excellent customer experiences to all library users and visitors
  • Enabling the Home Library Service Customers to access library services
  • Facilitate contact between the library customers and other Council services
  • Supporting home library service customers to learn new technical skills


  • Library Technician qualification
  • Current NSW Driver’s licence
  • First Aid Certificate
  • Excellent communication and interpersonal skills
  • Sound capabilities to utilise technologies
  • Available to work every second Saturday

Apply now to join us at Willoughby City Council where you can add value and be valued for the meaningful work you do.

When you work at Willoughby Council, you will work with a diverse group of like-minded people who have people and the community at the forefront in everything we do. Check out our employee benefits on our careers page to see:

  • Where you can look after yourself and your loved ones
  • Where you can enhance your wellbeing
  • Where you can grow


Enquiries: Rebecca Browning – Library Services Team Leader – 02 9777 7905.

Applications must address all of the key responsibilities outlined in the Position Description.

Please note being fully vaccinated for Covid-19 is a requirement prior to commencement of employment with Willoughby City Council, except where a medical contraindication certificate is provided.

Shortlisted candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: 27th November 2022

Vacancy Options:

View The Job Description (Position Description Outreach Officer1.pdf)
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