Programs & Engagement Officer - RTRL

Closing Date
Contact Officer
Suzy Arthur-Smith, Communications & Engagement Support Librarian
Contact Number
02 66255100
Richmond Tweed Regional Library, NSW


Programs & Engagement Officer - RTRL

Job No: LCC1453 | Location: Goonellabah, NSW | Closing 4:00PM 17 May 2024

Our aspiration is driven by an unwavering commitment to improving the quality of services we provide to our diverse and spirited community. Since the 2022 flood events, Council has continued to showcase our collective strength in partnership with the community, to lead the recovery efforts. Our journey has taken us far, and today, Lismore is starting to thrive again. It’s time for people who live, work and play in the region to enjoy and celebrate all the things we love about Lismore, to Back Lismore.

We #backlismore careers and embrace those who bring fresh perspectives and unique talents, making our journey toward greater success all the more vibrant and rewarding.

We have an exciting opportunity for a Programs & Engagement Officer to join our Richmond Tweed Regional Library (RTRL) team. This is a permanent full time role working 35 hours per week and you will be primarily working from our RTRL Support Services in Goonellabah however, from time to time you may be required to work at different locations during your employment. 

The Programs and Engagement Officer will work as part of the Community Engagement Team, supporting the Management Team in delivering dynamic library services tailored to the community. This involves researching, preparing, and facilitating programs and activities that align with community needs and organisational priorities. Additionally, the officer assists branch staff to ensure efficient and effective library services. They will report to the Communications and Engagement Support Librarian and collaborate with other RTRL staff members.

What we can offer you 

  • Salary starts from $1,266 per week plus superannuation                    

  • Flexible work options working within operational requirements. 

  • Health & Wellbeing and Employee Assistance Programs. 

  • Training and development opportunities to build and maintain capabilities

What we trust you to deliver 

  • Possess a sound understanding of public library trends and challenges. Be proficient in IT, including Microsoft applications and library management systems, to enhance program delivery and service efficiency.

  • Provide quality customer service, continuous improvement and collaborative teamwork.

  • Support and foster collaborative community partnerships to develop and encourage engagement with library services and programs. 

  • Utilise strong written communication skills to develop and deliver library programs and services tailored to community needs.

What you'll need to be successful

  • Library Technician Certificate (Diploma of Library and Information Science) or equivalent

  • Experience in information and customer service in a public library.

  • Experience in developing and delivering programs and services to meet community needs.

  • NSW Working with Children Check

  • Current Class C Driver’s Licence

Please review the position description and utilise your resume and application responses in the application form below to illustrate your ability to fulfil the responsibilities of the position.

Applications close on Friday 17 May at 4pm | Apply with Council | Apply with SEEK

Additional details

If you want to know more about this opportunity, please contact Suzy Arthur-Smith, Communications & Engagement Support Librarian, on 02 66255100.

Prior to employment, a series of pre-employment evaluations may include but not limited to; health assessments, validation of qualifications and licences, criminal history verification, psychometric assessments and reference checks.

In accordance with the requirement for ‘Working with Children' anyone starting a new, paid job in child-related work must apply for the Working With Children Check (WWCC). This is a requirement for this position and it is the responsibility of the successful applicant to have undertaken the WWCC and the ‘Clearance to Work with Children’ provided to Council prior to commencement. For further information on how to apply please refer to the Office of Children's Guardian website.

Lismore City Council is a proud employer of a diverse workforce, welcoming applications from individuals of all backgrounds, including those with disabilities. We are dedicated to creating a diverse, flexible, and accessible workplace that mirrors the community we serve. We are also welcome discussions about how our roles can be undertaken flexibly. Adjustments can be made throughout the application and selection process to support applicants with a disability. If you would like to discuss adjustments, please contact People and Culture team on 02 6625 0500 or email