Senior Library Assistant (Heritage)

Closing Date
Contact Officer
Marilyn Gallo, Heritage Services Librarian
Contact Number
(02) 97250190
Fairfield City Council, NSW


Senior Library Assistant (Heritage)

Applications closing on 11 June 2021, 05:00 PM


The Senior Library Assistant (Heritage) assists with the development and delivery of the Library and Museum & Gallery’s Heritage Services.

In this role the Senior Library Assistant (Heritage) also:

Assists in researching, developing, implementing and evaluating best practice within the specialist Heritage field with the aim of providing, promoting, preserving and managing access to and use of the Library Heritage and Museum & Gallery’s Collections.

The position may be required to work in any of the Libraries which customer service is a priority.

It provides customer service and business support services, managing requests and enquiries from Library customers and other stakeholders to contribute to the efficient provision of a core business service to Council’s customers. The position also collaborates with business units, providing specialist operational support, developing relationships to enhance service delivery and managing key information or systems to facilitate the delivery of business objectives and meet user and customer needs.

The position may also contribute to the delivery of key projects incorporating research, planning, delivery, evaluation and the management and/or co-ordination of Council systems, programs or events, liaising with internal or external stakeholders to achieve successful project, system or program outcomes.

The requirements listed below are representative of the knowledge, skills, abilities and/or minimum qualifications necessary to perform the essential functions of the position.


  1. Interpersonal and relationship building skills and experience to facilitate interactions with customers and stakeholders for the provision of service delivery
  2. Communication skills including oral, written and verbal skills for consulting, collaborating and interacting with customers and to provide professional responses to enquiries, including heritage requests bookings and complaints
  3. Skills and experience working within a customer service environment with the ability to achieve a high level of customer satisfaction combined with the ability to respond appropriately to customer requests and meet customer service requirements
  4. Organisation and time management skills combined with the ability to work unsupervised, handling competing priorities to adapt to fluctuating workloads and changing priorities
  5. Ability to apply initiative and problem solve on issues encountered in day-to-day activities and in the response to customers’ requests and issues to determine and implement an appropriate course of action
  6. Skills and experience in administration with the ability to manage and maintain information and library management systems such as customer records or computerised room and program bookings or other library related information
  7. Experience in developing and implementing procedures and guidelines related to service delivery may be required
  8. Experience in all MS Office applications (Excel, Word), including email and internet as well as databases and point of sales systems
  9. Appropriate qualifications and industry experience in a relevant field
  10. A current Working with Children Check


  1. Certificate II, III or IV in library and information studies
  2. History or museum study qualifications, experience in information research and/or training in heritage collection management and/or archival practices
  3. Knowledge of and experience in the Local Government environment
  4. Current New South Wales Driver Licence or ability to obtain


  • Permanent part-time position, 28 hours per fortnight
  • This position is a Grade 3, salary range is $ 59,046 p.a.(pro-rata) with progression to $ 63,586 p.a.(pro-rata) on demonstrated competencies, with performance progression to $ 69167 p.a. (pro-rata).
  • A uniform is provided.

FURTHER CONTACTS:  Enquiries regarding the position should be directed to Marilyn Gallo, Heritage Services Librarian on (02) 97250190 or a position description is available by contacting Fairfield City Museum & Gallery on (02) 97250190.

CLOSING DATE:  Friday, 11 June 2021

HOW TO APPLY:  Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia, and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage.