Senior Library Services and Programs Officer - Community IT Librarian

Closing Date
Contact Officer
Daniel D’Alessi or Deanne Spagnolo
Contact Number
(03) 9249 4296 or (03) 9249 4660
Brimbank City Council , VIC


Senior Library Services and Programs Officer

  • Reference Number: 15365
  • Employment Status: Permanent Full Time
  • Directorate: Comm Learn/Participation
  • Location: Library, Deer Park Branch Library, Cnr Neale & Station Road, Deer Park
  • Salary: $85,549.19 to $92,773.22
  • Hours: 35.00

Position Summary

Community IT Librarian

About Brimbank Libraries

We are a dynamic public library service in the west with over two million visits each year. The libraries are based at Sunshine, St Albans, Deer Park, Sydenham and Keilor. Brimbank Libraries offer a range of services and programs to the community to support lifelong learning, literacy and community development.

About the role

The Brimbank Libraries seeks a collaborative, innovative, dynamic, and services-oriented Community IT Librarian to ensure that library systems and services support and enhance community experience and learning. Primary responsibilities include system administration of the main library management system (KOHA), other enterprise applications, and seamless integration of all electronic library services. The Community IT Librarian supports and oversees various technology-related projects. This position is an exceptional opportunity to work and grow in a dynamic library serving a diverse community.

This position provides excellent front facing customer service and as part of the Community IT team is responsible for:

  • Maintaining and supporting (in collaboration with Systems Team Leader) the library's inventory of computers, kiosk,  scanners, touch monitors, Library Management System (KOHA) and related technologies hardware and software
  • Supporting staff and community in the use of technology
  • Designing and delivering training programs
    • which build staff skills in using technology and responding to IT issues
    • supporting customer in the use of technology
    • delivering group and one on one training programs for community and staff
    • working collaboratively to successfully delivering projects outcomes
    • project managing tasks as directed by the Library Systems Team Leader
    • delivering face to face customer service
    • leading, supporting and motivating others 

About You

You will have a Bachelor's degree or higher in Librarianship, Information technology and / or a related IT field with the ability to thrive in an environment with constant public contact with people from all backgrounds and age groups. You will have exceptional ICT and communication skills including the ability to establish and maintain effective working relationships, interact with members of the community and the ability to provide technology training to staff and community.

 What you'll need to succeed

  • Demonstrated experience in developing, delivering, evaluating and reviewing technology based programs and events, including community learning workshops and programs to diverse audiences.
  • Demonstrate a commitment to customer service and an enthusiasm for identifying new opportunities to enhance library services
  • Demonstrated IT knowledge with skills in problem solving in an online and systems environment
  • Demonstrated experience in  project management skills with an ability to manage vendors, work effectively  in team setting and prioritise own tasks
  • Proven ability to thrive in a busy environment working with a diverse community
  • Proven stakeholder engagement and communication skill, able to engage with people of all ages and able to assist people who have English as a second language
  • Proven ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humour in working with customers, co-workers and community 

How to apply

Apply online and provide a covering letter, resume and a response to the key selection criteria (these are on the last page of the position description). All successful candidates must have a Working with Children check and undergo a Police check

For further information contact Daniel D’Alessi on (03) 9249 4296 or Deanne Spagnolo on (03) 9249 4660

Brimbank City Council embraces our diverse community and work environment and encourages applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member

Selection Criteria:

  • Essential: Are you experienced in working in the IT environment in a community setting supporting customer and staff use of technology
  • Essential: Are you experienced in supporting websites that engage effectively with target audiences and stakeholders
  • Desirable: Are you experienced in working with a Library management system
  • Essential: Have you attached your response to the key selection criteria as listed on the last page of the position description? All applicants must provide a response
  • Essential: Do you have recent experience in designing and delivering training programs that build others skills in using technology and confidence in general IT troubleshooting
  • Essential: Do you have a bachelors degree or higher in librarianship, Information technology or relevant field?

Contact Person: Daniel D'Alessi

Contact Number: 03 9249 4178

Alternate Contact Person: Deanne Spagnolo

Alternate Contact Number: 03 9249 4660

Closing Date: 25/10/2020

Position Description

Senior Library Services and Programs officer - Community IT position description (available above under Document/s)

Application Guide: click here to view

Recruitment Tips Guide: PDF attachment

apply now