Team Leader - Customer Experience Librarian

Closing Date
Contact Officer
Pamela McGowan Program Coordinator - Library
Contact Number
(02) 6285 6373
Queanbeyan-Palerang Regional Council, NSW


Team Leader - Customer Experience Librarian

Full-time - Ongoing
Position Number: 2552
Location: Queanbeyan
The Package: $81,196.44 - $89,722.36 gross per annum + 10.5% super. (Evaluated as Grade 13 of the QPRC Salary System 2022).
Full time - 35 hours per week. Flex time conditions may apply.

Are you a highly motivated individual looking to work closely with your local community, delivering quality library experiences across the Council area? Position Overview: Team Leader - Customer Service Librarian will be primarily responsible for the development, coordination and delivery of high-quality experience programs to suit the needs of the community. Key target areas include face-to-face and online clients, community groups, housebound customers, children and youth, CALD and Indigenous community and the mobile library. The team leader will market, promote, and publicise library experiences and seek to foster and develop connections with stakeholders and the community, including partnerships.

The successful candidate will demonstrate experience and high level skills in the development, implementation and management of experiences in libraries including customer interactions, marketing, and coordination of events and programs and developed leadership skills.

Tertiary qualifications in Library or Information studies (recognised by the Australian Library & Information Association), and/or experience working in a similar library environment role are essential.

Working with us: Council is a progressive, diverse, supportive, and inclusive workplace. The successful candidate will be joining us during an exciting time of significant economic development and will have the opportunity to observe their contribution to the community throughout the local government area.

If you have any questions relating to the role, please contact: Pamela McGowan Program Coordinator - Library (02) 6285 6373

Closing date: 9:00am Monday 5 December 2022

To apply and for more information, head to