Team Leader Library Experience

Closing Date
Contact Officer
Katherine McNaughton, Coordinator Library Experience
Contact Number
0499 584 673
Maitland City Council, NSW



Team Leader Library Experience

  • Permanent full time
  • $88,053 up to $97,739 per year + Super
  • Applications close 25 September 2022

If you are looking for an exciting and challenging role that will see you leading a team through innovative service design and cultural customer experiences, then keep reading as this role will be perfect for you. 

About the role

Here at Maitland City Council, we are going through an exciting period of change, with a focus on exceptional customer experiences, where it’s our vision to deliver ‘Un-Council like’ services.  As part of this, Maitland Libraries is seeking two Team Leaders for Library Experience who will be a key leader in evolving our services to provide an innovative, contemporary, and impactful experience for our community.

This role provides a unique opportunity for two experienced team leaders with innovative customer experience and venue management expertise to be part of leading change that delivers impact.  Importantly the Team Leader Library Experience will champion the creation of a dynamic, community-driven team culture that supports inclusive customer experiences through a range of services and platforms. Each Team Leader will be responsible for managing two of Council’s Library branches.

About you

You are a creative and innovative leader who thrives in an interesting and diverse role, leading a team in successfully delivering exceptional customer experiences. Your leadership and communication skills will have you leading innovative projects across the Libraries & Learning team including improving customer journeys, ensuring inclusive design and activation of public spaces.

To be successful in this role, you will have a tertiary qualification in Library and Information services, Business or Project management, or an equivalent combination of relevant contemporary experience in cultural facility or venue management.

You will have demonstrated experience supporting a culture of continuous improvement and the development and delivery of customer centric service delivery, with a focus on digital experiences and
inclusive practices.


These are permanent full-time positions, working 35 hours per week with a salary range of $88,053 up to $97,739 per year based on demonstrated competencies + 10.5% p.a. super.  Council also offers a range of other benefits for its employees, including:

  • Flexible work arrangements.
  • Ongoing training and development
  • Fitness Passport
  • Paid parental leave
  • Healthy Employee Program
  • Long service leave after 5 years


Should you have any questions about the position, please contact Katherine McNaughton, Coordinator Library Experience on 0499 584 673.

Applications close: Sunday 25 September 2022

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, employment history checks (past 5 years), psychometric testing or a criminal history check. For more information about the recruitment process, visit our website and search ‘work with us’.

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

 Role Charter PDF 703.91 KB