Latest News

Library Customer Service Officer

Closing Date
Contact Officer
Nick Tomé, Team Leader Library Customer Experience 
Contact Number
(03) 9747 5913
Melton City Council, VIC


Library Customer Service Officer

Job No: MEL1119 | Location: Melton

Band 3

2 x Casual Positions - Hourly Rate $41.66 + 11% Super

1 x Part Time Permanent position - 21 Hours Per Week 
Salary Range $65,858 to $69,471 per annum Pro Rata + 11% Super 

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning. This position reports to Team Leader Library Customer Experience, servicing both internal and external stakeholders, including library members, library staff, and the general public.

In this role you will:

  • Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
  • Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.

Key Responsibilities

  • Deliver high quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.
  • Create a welcoming experience by engaging with customers throughout the library, joining and inducting new library members, and providing tours of library facilities.
  • Proactively assist customers to maximise their use of the library, resources, equipment, technology and online library platforms.
  • Deliver the day-to-day bookings, hire and operation of meeting rooms and tenant space across Council's Library and Learning Hub facilities.
  • Deliver literacy and learning program sessions or outreach visits for children and adults under the direction of a supervisor.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

  • Beyond secondary education or equivalent with library experience or experience in a customer service or community focused environment.
  • Demonstrated customer service skills with the ability to relate well to a diverse range of people.
  • Some experience working in public libraries or a community focused organisation.
  • Current valid Victorian Driver’s Licence.
  • Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

  • Motivate
  • Empower
  • Lead
  • Trust
  • Open
  • Nurture 


There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

  • 4 weeks and 2 days annual leave (As of 1st of July 2024 will increase to 5 weeks pro rata)*
  • Flexible Working Hours
  • Extensive Career Development & Leadership Programs
  • 16 weeks Paid Parental Leave (Super is paid during parental leave)*
  • 3 weeks Paid Secondary Carer Leave*
  • Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
  • Wellbeing initiatives
  • Subsidised Uniforms

*These benefits are pro rata for Part Time role only. 

How To Apply

If you require further information about the position, please Nick Tomé, Team Leader Library Customer Experience on (03) 9747 5913.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

 Applications close 11:59pm Wednesday 26 June 2024 | Apply with COUNCIL

Library & Customer Service Officer - Casual

Closing Date
Contact Officer
Melanie Ravary Coordinator Customer Service
Contact Number
T: (03) 5772 0333 or E:
Murrindindi Shire Council, VIC


Library & Customer Service Officer - Casual

Applications closing on 23 June 2024, 11:45 PM

  • 3 x ongoing Casual Positions
  • Casual positions would be providing relief across our Yea, Kinglake and Alexandra Library and Customer Service Centres (including call centre)
  • Band 4 plus 11% Superannuation

Make a significant difference in our community!

If you love working with the community, and delivering quality services and programs, Murrindindi Shire Council is seeking part time and casual Library and Customer Services officer to join the team. In this position you will be the first point of contact with Council’s customers, you would be providing courteous, friendly and efficient customer service to all customers at reception, through written communications and by phone in the Customer Contact Centre. This role offers the opportunity to be involved in a variety of aspects of a shire Council and close connection to the community, working positively and co-operatively as part of the Library and Customer Service team and within the broader teams of Council.

About this opportunity

The successful candidate will be experienced in the delivery of exceptional customer service. They will also have good communication skills, be a positive and flexible team player, and experienced with using computers and various software packages. Ideally, the successful applicant will have experience in and delivering customer service.

What you will bring

By joining our team, you will bring the following:

  • Well-developed communication skills including ability to present to small groups
  • Excellent customer service skills and experience, and proven experience in working positively and collaboratively as part of an effective customer-facing team (experience in customer or library services or in local government would be highly regarded)
  • Well-developed interpersonal skills and the ability to deal professionally and efficiently with customers
  • Proven ability to think and act quickly and exercise good judgment and ability to perform well under pressure during busy periods
  • Sound administrative skills, including experience across a range of software and IT systems, including Microsoft Office Suite, cash handling skills and experience

What we offer

Murrindindi Shire is situated on Melbourne's peri-urban fringe and encompasses the charming rural townships of Alexandra, Eildon, Kinglake, Marysville and Yea. The Shire benefits from great natural beauty and tourist attractions such as Lake Eildon, picturesque national parks, the Great Victorian Rail Trail and access to Victoria's snowfields. We are located within proximity to Melbourne, a lovely 60 to 90 minute drive from Melbourne, depending on your route.

We offer an inclusive and flexible work environment within a supportive team along with ongoing professional development and a range of employee benefits designed to promote a positive work/life balance.

How to apply

For more information about the role, or to discuss any further questions, contact Melanie Ravary Coordinator Customer Service at (03) 5772 0333 or via email at

Applications should contain a cover letter and resume and address the key selection criteria set out in the Position Description. Please note, applications that do not address the selection criteria may not be considered.

You can submit your application and any accompanying attachments:

  • online – you will receive an email notification confirming your submission
  • by email to
  • or post them to Murrindindi Shire Council, PO Box 138, Alexandra 3714.

Applications close at 11.45 pm on 23 June 2024.

Conditions of employment are in accordance with the Murrindindi Shire Council’s Enterprise Agreement.  It is also a condition of employment that the successful applicant:

  • Provides evidence of eligibility to work in Australia.
  • Undertakes a Police Check and, where applicable to the role, provides a current Working with Children Check.
  • Is able to travel to different work sites within the Murrindindi Shire, such as providing evidence of a current Victorian Driver’s licence.

Online Job Application Form

Casual Librarian

Closing Date
Contact Officer
Chris Bolland
Contact Number
(03) 9243 1938
Moonee Valley City Council, VIC

Casual Librarian

Melbourne, Victoria, Australia


Casual Librarian
Reference number: 10185
Closing date: 11:00pm, 30th June 2024

The Opportunity 

Moonee Valley Libraries provides an exceptional service to all community members through promotion of lifelong learning and the provision of online services. We currently have an opportunity for a customer-focused and IT-literate Casual Librarian, wanting to become part of our dynamic library team. The successful applicant will be required to work at any of the five libraries in the municipality, including weekday and weekend shifts.

What’s in it for you? 

We at Moonee Valley City Council pride ourselves on our premier work culture, providing an environment where our team members' dreams and aspirations are both supported and fulfilled. We want our team to feel joyful about their work, completely fulfilling their needs as a workplace. You can expect to enjoy the following benefits by joining our welcoming team: 

  • Actively contribute to the betterment of your local community through your work. 
  • Have your independence not just welcomed but celebrated through our culture of diversity and inclusion with regularly organised gatherings to celebrate what makes us different. 
  • Enjoy access to our employee benefits program which includes interest-free loans to purchase your dream bicycle for commuting or personal use, access to our local government employee health plan and EAP service, and other fun benefits such as our social club, Myki commuter club and more!

What does your work look like?

  • As a customer service shift supervisor, demonstrate leadership directing other staff as necessary and a team approach to staff to ensure efficient operation of the library. 
  • Undertake customer service duties as rostered, including working at different library locations, to support the efficient operation of the library service.
  • Assist customers in the use of equipment and technology such as computers, photocopiers, wireless internet access, online resources, library apps, eBooks and mobile devices
  • Provide a proactive and customer-focused approach to library service delivery.

What we’re looking for

In order to be successful in this position, you will ideally possess the following skills and attributes:

  • A tertiary library and information science qualification acceptable for Associate membership (librarian) of the Australian Library and Information Association (ALIA).
  • Substantial experience in the delivery of excellent customer service in a library environment.
  • Demonstrated experience being a supervisor on duty in a library.
  • Highly developed library management systems skills together with the ability to troubleshoot computer and mobile technologies available to the public.
  • Availability to work a range of hours rostered in advance or offered at short notice, inclusive of weekends.

What’s next?

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

Alongside your application, please upload a separate document addressing the Key Selection Criteria outlined in the Position Description.

For further information, please view the Position Description and or contact Chris Bolland on (03) 9243 1938 to seek further insights to the role.

In line with Council Policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.


Moonee Valley is a great place to live, work and visit. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. 

Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.

Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby. We have excellent public transport at our doorstep as well as cycling access for our employees.

At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone’s unique skills and attributes.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email or call 9243 1122.

Apply with COUNCIL

Digital Local History Librarian

Closing Date
Contact Officer
Anita Castanho, Team Leader Adult Programs and Services
Contact Number
E: or T: (03) 8734 4214
Wyndham City Council, VIC


Digital Local History Librarian

  • Fantastic opportunity to join Wyndham City Libraries
  • Permanent part-time position (34 hours per fortnight), based at Hoppers Crossing Library
  • Band 5L, salary from $83,536.96 plus super (pro rata)

Location: Library-Hoppers Crossing, WERRIBEE

We are Wyndham, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Wyndham City Libraries are invested in providing quality Library services that meet the needs of our community. We are committed to remaining ahead of the curve when it comes to future trends in Library service delivery and this role underpins the success in providing the services our customers know and love.

Shape new possibilities. Be part of something more.

A bit about the role

The Digital Local History Librarian is a newly created position that will oversee, develop, and maintain the Wyndham City Library Digital Local History Collection. 

Based at our Hoppers Crossing Library, you will bring your experience in managing digital local history assets, ensuring best practices in digital collections to develop guidelines for the capture and quality control of items in the Wyndham Library Digital Local History Collection. This includes auditing and cleaning existing data to ensure they meet requirements. This role will review and deliver the digitisation and cataloguing of digital local history items, working closely with other Family and Local History staff. Additionally, your strong project planning and execution, fostering positive relationships through strong interpersonal and communication skills. This role will encourage local history research and collection development through the implementation of digital projects via community engagement and partnerships.

In addition, you will be rostered for regular library customer service shifts. Ad-hoc adjustments to your work pattern will be required for events or programs, including some evening work. This position may require rotating to other branches in line with operational requirements.

The work pattern for this role is:

  • Part Time – 17 hours per week negotiable across Tuesday - Friday

What you’ll deliver

  • Oversee, develop, curate, and maintain the Wyndham City Library Digital Local History Collection.
  • Develop and maintain guidelines for the capture and quality control of items in the Wyndham Library Digital Local History Collection, including auditing and cleaning existing data to ensure they meet requirements.
  • Review and deliver the digitisation and cataloguing of digital local history items.
  • Encourage local history research and collection development through the implementation of digital projects via community engagement and partnerships.
  • Respond and provide advice and support to customers, organisations, and staff on local history matters, together with other Family and Local History staff.
  • Deliver quality reference and information services to library customers, with a particular focus on Digital Local History.
  • Deliver training opportunities to the community and staff in the use of Digital Local History Collection resources.
  • Provide leadership to the library customer service team when rostered on desk.

What you’ll bring

  • Demonstrated knowledge of the management of digital local history assets, including an understanding of the best practices in implementing and managing digital collections
  • Demonstrated project planning and execution skills that ensure successful project outcomes.
  • Demonstrated experience in developing positive relationships with internal and external customers and teams through well-developed interpersonal and communication skills (written and verbal).
  • Proven skills in managing time, setting priorities, planning, and organising one’s own work.
  • Degree or Graduate Diploma in Information Management, Digital Humanities or relevant field, or equivalent with related relevant experience or lesser formal qualifications and substantial relevant related experience
  • A positive, curious, and flexible attitude.
  • A current Working with Children’s Check is required.

What’s next?

If you think this role might be for you, we want to hear from you! Please apply by following the links and sending us a cover letter and your resume. To be considered for this role, your cover letter (maximum two pages) must detail your skills and experience as it relates to the points listed above under ‘What You’ll Bring… ‘

For a confidential discussion, please contact Anita CastanhoTeam Leader Adult Programs and Services via email at or by phone on (03) 8734 4214.

Applications will be accepted through Wyndham’s Careers site until 11:59PM on Sunday 7 July 2024.

Apply for this Opportunity

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe, and inclusive environments where everyone can grow and succeed.

Additional Information

Library Programs Officer

Closing Date
Contact Officer
Contact Number
Litchfield Council, NT


Library Programs Officer

Humpty Doo, Australia

Reference: 6611906

  • Love creating early learning, wellness intergenerational programs?
  • Plan and run story time, music and dancing, morning tea guest speakers, movie sessions, STEM activities, painting classes and fun school holiday activities!
  • Band 3 - $70,291.52

Ideally located just a half hour's drive from Darwin and boasting the best of both worlds with all the facilities and services in a rural setting, the Litchfield municipality offers one of the best places in the Top End to live and work.

About the Role

Litchfield Council is currently seeking a Library Programs Officer to facilitate a wide range of programs for children, teenagers and adults. You'll be a key member of the team, delivering a memorable customer service experience. You'll also be called on to assist with front counter administration tasks as required.

We are ideally looking for a person with previous library experience, as well as experience in planning and coordinating events and activities.You may have worked in a child care facility and have coordinated games, or perhaps you've been an Activities Coordinator at an aged care facility. Your ability to plan, manage and execute fun, engaging and interactive activities will be critical at our rural community hub.

It goes without saying that strong communication skills are essential for this role. You love engaging with a diverse audience and are friendly, supportive and always see the glass as half full.

What's in it for you?

As well as a competitive salary, including some great benefits, Litchfield Council offers you the chance to work in a vibrant and collaborative council environment while providing excellent opportunities to develop your skills and career potential.

Ready to take your career to the next level and be a part of something special? If so, apply today!

Applications close 5pm on 4 July 2024

As part of our employment process, you will also be required to undertake Pre-Employment Medical and completion of a Criminal History Check.

Applications Close: 26 June 2024

Download PD | Apply Now | Request Callback


Casual Library Officer

Closing Date
Contact Officer
Cesarina Fitzgerald, the Manager Kununurra Community and School Library or Emma Day, Senior Library Officer
Contact Number
08 9169 1227
Shire of Wyndham East Kimberley Council, WA


Casual Library Officer

Applications Close (AWST): 11:45 PM 07/07/2024
Salary: Less than $70,000
Occupation: Information Management/Library
Work Type: Casual
Location: Kununurra - Remote WA

Casual Role

The East Kimberley is an extraordinarily beautiful and sparsely populated area in the northeast corner of Western Australia, and is known as one of the world's last wilderness frontiers. As a global tourism attraction, it is also known for its pristine kaleidoscope of colour, outback adventures, world class fishing, excellent caravan parks, luxury accommodation, great food and friendly locals, and it is an amazing and very unique part of Australia.  The East Kimberley is diverse in many ways, with a unique mix of cultures, lifestyles and abundant opportunities. 

The Shire of Wyndham East Kimberley (SWEK) believe that providing a safe and healthy workplace for our employees is extremely important and we are committed to employing people who share the SWEK Values of Safety, Teamwork, Accountability, Communication and Respect, these Values are incorporated into all aspects of employment at SWEK.

The Opportunity

We are looking a suitably experienced, enthusiastic and community focused library officer to join our Community and School library on a Casual basis. The position will be responsible for assisting with the delivery of public library services that meet the needs of the patrons in a joint use library, with particular emphasis on providing high quality customer service to those patrons.  This role is responsible for:

  • Ensuring effective delivery of community library programs and functions with some late afternoon and weekend work required;
  • Undertaking Library administrative and customer service related tasks (including cashiering);
  • Maintaining, storing and caring for the library collection with mindful adherence to cataloguing and shelving procedures;
  • Efficiently operating the Library Management System to manage library memberships, create reports and record information;
  • Assisting patrons with Inter-Library loan requests and forwarding requests on to the Senior Library Officer for actioning;
  • Creating library displays and promoting new resources;
  • Providing assistance as required to ensure the success of library programs such as Story Time, Rhyme Time, other community programs, Kimberley Writers Festival and visiting authors;
  • Support the Manager and work with other library staff to ensure services are delivered in conjunction with State Library of WA policy and procedures.

A WA Working with Children Check are essential for this role, a formal library qualification and or formal qualifications in community development, education or support work are highly desitable.

More information about the position and the requirements are in the Position Description at the bottom of this page.

Working for SWEK means that as an employee, in addition to a competitive salary, you will also enjoy:

  • 11% superannuation with the option to co-contribute a further 3%
  • Shire provided work uniforms and PPE
  • Opportunities for training and development
  • A variety of health and wellbeing programs including free membership to the Kununurra Leisure Centre and Wyndham Pool, free health assessments, mental health programs and Employee Assistance Provider (EAP) services

We are offering an hourly rate inclusive of allowances and Superannuation of up to $44 (dependent on skills and experience) per hours.


If you are ready to be part of our diversely talented team to build your future with an organisation that makes an impact, improves lives and inspires others please click the ‘Apply with COUNCIL’ link at the bottom of this page or contact Cesarina Fitzgerald, the Manager Kununurra Community and School Library or Emma Day, Senior Library Officer on 08 9169 1227 for a confidential discussion.

To be considered, you will need to submit a covering letter outlining your interest in the position and your ability to meet the Selection Criteria (maximum two pages), a current resume and any other required documentation. Successful applicants will be required to provide an acceptable National Police Clearance (dated within six months), complete a pre-placement medical questionnaire with Drugs and Alcohol Screening and undertake a pre-employment function test.

Applications will be accepted until 11.45PM, Sunday 7/7/2024 | Apply with COUNCIL

As an Equal Opportunity Employer, the Shire of Wyndham East Kimberley, values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, diverse cultures and backgrounds, people who identify as LGBTQIA+, and all age groups to apply.

However, applicants must be legally entitled to work in Australia and will be required to provide evidence of this entitlement - acceptable evidence includes an Australian or New Zealand passport, birth certificate, or foreign passport with a relevant visa. Applicants will also be required to provide a National Police Clearance prior to interview stage of the recruitment process.

Attachments:3302 - Position Description - Library Officer - June 2024.pdf

Apply with COUNCIL

Library Programs and Services Officer

Closing Date
Contact Officer
Andrea Hallam Branch Librarian
Contact Number
(08) 9400 4887
City of Joondalup Council, WA


Library Programs and Services Officer

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.

Apply with COUNCIL

Position 1: Permanent Part Time (53 hours per fortnight) – Whitford Library

Position 2: Permanent Part Time (45.5 hours per fortnight) – Duncraig Library

  • Salary: $74,788 per annum pro rata
  • Plus up to 14.5% superannuation (conditions apply)
  • Ref No:24-067

City of Joondalup Libraries have an exciting opportunity for experienced customer focused individuals to join the team and make a valuable contribution to the needs of our diverse community.

The Library Programs and Services Officer position provides support to the Librarian and Branch Librarian in the implementation and delivery of library programs, activities, services and collections. The position is also required to deliver a high standard of customer service to library customers and assist in the efficient operation of the Library.

Applicants need to provide a covering letter addressing the following key criteria:

  • Demonstrated written communication and numeracy skills
  • Demonstrated time management and problem solving skills
  • Demonstrated story sharing skills and the ability to present to groups of all ages
  • Developed computer literacy skills (Microsoft Word, Outlook and Excel), including the ability to navigate the Internet
  • Demonstrated skills in the use of current technology and devices used to access digital library resources
  • Tertiary qualification in a related field (refer to the position description) or relevant experience working in a similar role or a role requiring a similar skill set

If you are interested we would like to hear from you. Further information can be obtained by calling Andrea Hallam Branch Librarian on (08) 9400 4887.

To apply, please click on the "Apply" link above, and submit your resume and a covering letter online, addressing your knowledge and experience relevant to the role. Applications close at 11.55pm Wednesday 26 June.

 The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed. 


Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.

Outreach Library Assistants

Closing Date
Contact Officer
Steve McMahon
Contact Number
City of Gold Coast Council, QLD


Outreach Library Assistants

  • Vacancy Number: 692
  • Employment Status: Full Time
  • Department: Service Gold Coast
  • Location: Various
  • Award Classification: Stream A, Level 2
  • Salary: $63,623.02 - $67,704.53
  • Hours: 36.25, 9-day fortnight

About Libraries

The Gold Coast community loves our libraries. They are popular, visible, and an integral City service highly valued by the community. The Gold Coast Libraries' offering is recognised as one of Australia's largest public library services and delivers on the City's aspirations to provide a leading-edge library service. Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn and grow.

About the role

As an Outreach Library Assistant each day will bring its own unique challenges and experiences. 

You will travel through the Gold Coast in our Library vans so a “C” class licence is essential. Your responsibilities will include delivering our hold items, providing home library services, stocking kiosks and maintaining remote little libraries. 

Every day will present you with unique opportunities to engage with community members from all walks of life, each bringing their own perspectives, backgrounds, and needs. 

To succeed in this role, emotional maturity and resilience are crucial. You will need to navigate various situations with empathy, and adaptability, fostering meaningful connections and effective communication within our diverse community. You will have a keen aptitude for swiftly mastering new technologies and utilising them proficiently to support customers in navigating our diverse range of equipment and resources.

We're currently seeking dedicated individuals for full-time positions. Successful candidates will need a willingness to obtain a HR Licence and demonstrate flexibility, as they may be required to work across the entire Library Service as operational needs dictate. 

For more information about this role including responsibilities and mandatory requirements, please view the attached position brief by clicking the paperclip icon in the top right corner of this screen.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

  • 9-day fortnight
  • Personal and professional development courses
  • Access to 350+ fitness facilities through Fitness Passport 
  • 4 free confidential counselling sessions a year for you or an immediate family member
  • 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

If you're passionate about our community and delivering outstanding customer service in a diverse environment we want to hear from you!

To apply click 'Apply' below to submit and upload your current resume. We also ask that you complete computer literacy and internet knowledge (CLIK) testing as part of your application. To complete this testing, please click HERE

Please note applications will only be assessed if all elements have been completed.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Steve McMahon

Contact Email:

Closing Date: 23rd June 2024

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

Apply with COUNCIL

Library Supervisor

Closing Date
Contact Officer
People & Safety
Contact Number
T: (07) 4030 2216 or E:
Cassowary Coast Regional Council, QLD


Library Supervisor


The Position

The Library Supervisor, reporting to the Principal Library & Museum Services, will work collaboratively with the Library and Museum Team and Customer Service Team to achieve consistently high-quality customer service.

The incumbent will provide effective leadership and supervision of library and customer services at Innisfail Library, and other locations as required.

  • Tenure: Full time / 12 Months Fixed Term
  • Location: Innisfail, QLD
  • Remuneration: $70,214 - $74,903 + Super
  • Entitlements: Monthly RDO, 5 Weeks Annual Leave, 15 Days Personal Leave

Key Outcomes

The Library Supervisor will contribute the following outcomes:

  • Customer focused and progressive library and customer service is provided consistently
  • Library team is supported to carry out activities in line with library service standards and customer
  • service requirements
  • Library programs and events are inclusive and innovative, attracting new audiences through the
  • provision of excellent customer experience and community engagement

About You

You will have a diploma in Library and Information services or commensurate qualification or a minimum of 3 years relevant experience and be eligible for a Queensland Blue Card. You will have proven experience and a commitment to excellent customer service, a demonstrated ability to work with and support a high performing team.

Additionally, you will have experience in collection management, knowledge of Library management systems and broader software applications.

You must also have a Current “C” class drivers licence for this role. – See a full list of the essential and desirable Selection Criteria, in the Position Description

If this role sounds like a fit for your skills, experience and aspirations, take advantage of this exciting opportunity and apply now.

Employee Benefits

  • Monthly RDO
  • 5 weeks annual leave (plus 17.5% loading)
  • 15 days personal leave
  • CCRC Uniforms provided
  • Up to 12% employer superannuation contribution
  • Access to discounted health insurance
  • Salary packaging opportunities for vehicles, rent, mortgages, electricity and gas
  • Fitness Passport Wellness Program for you and your family
  • Employee Assistance Program for you and your family

Our Council

It is an exciting time to be part of the Cassowary Coast Regional Council, our commitment to a shared set of values offers great experiences through the building of a dynamic and inclusive workplace and community culture.

Council’s 2021-2025 Corporate Plan outlines the overarching vision for the Cassowary Coast region is ‘to provide great experiences, deliver value and create a sustainable future for our community.’ - One Coast, Cassowary Coast.

Our Region

Nestled between one of the seven natural wonders of the world, the Great Barrier Reef Marine Park and the World Heritage listed Wet Tropics rainforest, is the beautiful Cassowary Coast Region. Consisting of coastal and hinterland communities with 30,000 residents across the major townships of Cardwell, Mission Beach, Tully and Innisfail.

Apply Now

All applications must be submitted via the Cassowary Coast Regional Council website by 7.30pm Monday 1 July 2024.

On our website, review further position information and submit your application via the Apply button for this role, ensuring you include:

  • Cover Letter (max 2-3 pages) and the reason you are the ‘best fit’ for this role

  • Current Resume showcasing relevant skills, experience and qualifications

  • Current Licences/Qualifications, relevant to this role

Shortlisted applicants may be requested to participate in a one way interview process with Spark Hire.

Successful applicants will be required to complete a drug and alcohol screen and a full medical to ensure their fitness to perform the requirements of this position.


Any Questions

If you have questions after reading the information on our website, or you are having difficulty viewing the position online, please contact us:

People & Safety, P: (07) 4030 2216 or E:

Cassowary Coast Regional Council is strengthened by diversity and we celebrate our inclusive workplace culture that brings great value to our organisation and community as a whole. We promote and apply equality of opportunity throughout our recruitment process and encourage applications from all sectors of the community.

This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.


Library Team Member

Closing Date
Contact Officer
Salina Khao, Senior Coordinator Library Services
Contact Number
(02) 8757 9476
Cumberland City Council, NSW



Library Team Member

Job No: CC220771 | Location: Merrylands

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcomebelong and succeed.


The Libraries team operate eight (8) locations across the Cumberland LGA and assist customers and members of the public with locating materials, answering questions and providing guidance on research strategies.  

The team also hold a wide variety of events across these locations, ranging from educational and cultural programs to social and community-building activities.  

The Library Team Member is responsible for carrying out customer service duties efficiently and professionally, and to provide high quality customer service to both internal and external library customers. This role also has the opportunity to participate in the delivery of programs and activities including children's story time, adult classes and events. You will assist customers to access library resources, basic troubleshooting for technology systems and resolving queries.

The successful applicant will require:

  • Experience in a library or similar customer service environment
  • Well developed literacy, numeracy and oral communication Skills 
  • Demonstrated ability to work well in a team 
  • Experience in using computers and the internet in a professional environment
  • Working With Children Check number.

Download the position description here for more information. 

About this role: 

  • 1x permanent full-time position
  • Working 70hours per fortnight, on a roster from Monday to Sunday.
  • Access to Council's 9 day fortnight Rostered Day Off (RDO) arrangement
  • Located predominantly at Council's Wentworthville Library, and may be required to work across any of Council’s Library work locations

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

  • Grade 6 of the Cumberland Salary Structure with a salary range of $1,178.51 to $1,355.28 per week, plus 11.5% superannuation (from the first full pay period in July). 
  • The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role
  • We promote work-life balance and offer flexible working arrangements including working from home opportunities or an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements
  • Training and professional development opportunities available to develop skills and grow your career
  • Leave entitlements including annual leave, 15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
  • Three (3) additional grant days of paid leave over Christmas (where applicable)
  • Corporate Health Insurance discounts
  • Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
  • Subsidies to assist with the cost of wellness and fitness activities
  • Free access to Council owned swimming pools
  • Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process. 

What you'll need to have for this role:

  • The right to live and work in Australia
  • Be able to provide information for pre-employment checks required for the position
  • Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required
  • Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council’s COVID-19 Vaccination Procedure.

EnquiriesTelephone Salina Khao, Senior Coordinator Library Services on (02) 8757 9476 for further information.

Closing date: 11:59pm, Friday 28 June 2024


To submit your application for this position, please complete the questionnaire.  You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.

Apply with SEEK  | Apply with COUNCIL

Upcoming Events

Job Vacancies

Find Library Branch

Find Library Branch

Find Library Branch