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Library Technician - Customer Service

Closing Date
Contact Officer
Samantha Cadwallen
Contact Number
(02) 9839 6601
Location
Blacktown City Council, NSW

 

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Library Technician - Customer Service

Job No: BC1642 | Location: Blacktown, NSW

Blacktown is a vibrant city located in the very heart of Greater Sydney, half-way between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 395,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest Council in New South Wales, 4th largest in Australia and a leader in the development of the Western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 550,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing Councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.


About the opportunity

Exciting opportunities are available for experienced Library Technicians to join the Customer Service team in the delivery of effective customer service at our libraries.

We are looking for experienced Library Technicians to fill: 

  • 1 x Permanent, full-time position
  • Various Casual positions.

Reporting to the Branch Librarians, the positions will focus on providing current and accurate information to meet the needs and the delivery of library programs. You will be proficient in the delivery of quality customer service, current library and technology trends as well as all library resources. The successful applicants will be proactive in the areas of customer service and team work.
Qualifications and experience

Essential:

  • Library Technician Diploma, Associate Diploma or equivalent, as recognised by the Australian Library and Information Association (ALIA)
  • Previous library experience
  • Demonstrated strong commitment to a customer focused service
  • Excellent communication skills, both oral and written
  • Demonstrated ability to work within a team environment and independently
  • Well-developed problem solving skills
  • Relevant computer skills
  • Current class C driver’s licence
  • Working with Children Check number.

Desirable:

  • First aid certification
  • Ability to speak a community language.

Remuneration and benefits
The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

Permanent, full-time role:

  • A competitive salary range for the permanent, full-time position of $1,107.90 - $1,240.90 (Grade 5) per week will be offered based on skills, qualifications and experience
  • 35 hour working week 
  • Opportunity to participate in Council's flextime arrangement
  • Employee benefits such as leave entitlements (where applicable), 9.5% employer superannuation contribution payable to the Local Government Superannuation Scheme, Fitness Passport and gym membership discounts, and social clubs.

Casual position:

  • An hourly rate applies at $29.1553 (Grade 5, Level 1) plus 25% casual loading and penalty rates apply for weekend shifts. The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random tests, tests where there may be reasonable suspicion and / or post reportable incident testing for Council workers.

Position description 

Click here to view or download the position description.            

  APPLY NOW USING OUR FAST, EASY TO USE ONLINE APPLICATION PROCESS: 

  1. Have your resume and any other relevant documentation ready to attach. 
  2. Have a personal email address ready to use and complete your application without 'logging-out' of the system.
  3. Review the questions and decide on your responses before commencing your application.
  • Closing Date:           Friday 4 December 2020, 11.30 pm     
  • Contact Officer:       Samantha Cadwallen on (02) 9839 6601
  • INTERNAL REF:       BCC1186 and Casual

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Assistant Team Leader (Libraries) x 2

Closing Date
Contact Officer
Alison Mudgway - Coordinator Library Services
Contact Number
(08) 9364 0102
Location
City of Melville, WA

 

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Assistant Team Leader (Libraries) x 2

  • Organisation Unit: Community Development
  • Location: City of Melville
  • Tenure: Permanent, Full Time
  • Closing: 4.00 PM Friday 4 December 2020

2 x Permanent, full time opportunity, salary from $72,408- $84,030 per annum pro rata (maximum salary of $92,012 including superannuation per annum pro rata).

We are seeking two enthusiastic individuals to inspire, support and lead our Customer Experience and Library Officers.    

The City of Melville has a bold vision for a more Creative Melville, one that will support and stimulate cultural life across our City. We want to realise our cultural potential, strengthen our collection identity and empower our community through arts programming, learning, information and creativity. 

We are seeking people that are ready to advance this vision and help position Melville as a creative and cultural hub and take our services to an entirely new dynamic realm.

If this inspires you then we want your application. 

To be considered for this opportunity you must possess the following:

  • Demonstrated experience in a leadership role including supervising, training, performance managing, recruitment and rostering staff
  • Demonstrated experience in liaising and consulting with community groups 
  • Excellent customer service and community development skills 
  • Demonstrated experience in the organisation facilitation and delivery of programs and services
  • Demonstrated experience in a library environment, and library related technology is preferred

Essential Licences/Qualifications of the role:

  • Tertiary qualification in Librarianship or other related tertiary qualifications 
  • Current Working With Children's Check 

We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.

For further information please contact: Alison Mudgway- Coordinator Library Services - (08) 9364 0102

Applications Close: Friday, 4.00pm, 4 December

apply now

Information & Support Services Officer 

Closing Date
Contact Officer
Anna Purvis-Smith
Contact Number
(02) 4723 5028
Location
Blue Mountains City Council, NSW

 

Information & Support Services Officer - V20/5065


Download: Position Description

An exciting opportunity has arisen for an Information and Support Services Officer with the Blue Mountains Library. This key position works collaboratively within a small and motivated team to deliver centralised, customer focused information and support services and systems to all Library branches within the Blue Mountains. The role includes:

•    Administration and oversight of the day to day operation of the Library Management Systems, including the Library website, and produces reports as required
•    Cataloguing of library materials
•    Liaising with community groups
•    Coordinating the Library procedure manual and training of Library staff
•    Circulation and reference desk shifts as required

We are looking for qualified applicants with a strong client focus, attention to detail, excellent communication, organisational, problem solving, and teamwork skills, with experience in library management systems, cataloguing and library processes.

Salary:  commencing at $2536.44 gross per fortnight.
For further information contact:  Anna Purvis-Smith on (02) 4723 5028.
Closing date:  6 December 2020.
 

Application Information

Please download the position description for the position you are interested in and information on how to apply for a vacancy.

Applications, which address the selection criteria, be accompanied by a resume, references and copies of qualifications should be emailed to hresources@bmcc.nsw.gov.au prior to closing date.  

If you are unable to get access to a computer, hardcopy applications may be posted to:

Staff Applications
Blue Mountains City Council
Locked Bag 1005
KATOOMBA NSW 2780

Programs Library Technician (Home Library)

Closing Date
Contact Officer
Angela Phippen
Contact Number
(02) 9952 8353
Location
City of Ryde, NSW

 

Programs Library Technician (Home Library)

Job No: COR852 | Location: Ryde, NSW

  • Exciting career opportunity to join one of Sydney's most progressive Library Services
  • Community focused role
  • Work in a collaborative team environment

About Us

The City of Ryde Library Service comprises five branches at Ryde, North Ryde, Eastwood, West Ryde and Gladesville as well as a significant online library. Our libraries are places of social inclusion where members of our community borrow items for leisure and lifelong learning, learn about new technology, participate in activities, attend children’s and adults programs, and carry out research for school assignments or business projects. They are lively, busy places and serve a culturally diverse customer base.

About the Role

We are seeking a passionate and experienced person to join the Programs Team in the outreach role of Programs Library Technician - Home Library. You will be passionate about working with the community and work collaboratively with the Programs Team to deliver the home library service and other community events and programs. You will have a high customer service focus to meet the needs of the City’s diverse community, a good understanding of the role of public libraries, and the ability to contribute to the continuous improvement and development of library services.

Your focus will be to

  • Utilise your passion for working with seniors, homebound and CALD community groups as part of targeted service delivery
  • Effectively prioritise tasks and multi-task to ensure service provision of both Home Library Service and branch duties
  • Use your knowledge of and enthusiasm for information technology, and troubleshooting ability for the effective and efficient delivery of Library services
  • Use your strong aptitude for readers advisory work for the selection of materials and assist in the management of collections
  • Consistently provide excellent customer service
  • Work collaboratively  in a team environment to plan and deliver community focus programs and services

Your commencing salary is negotiable up to $65,768.87 (plus Superannuation) depending on your experience and qualifications.  Please note that this position involves regular rostered weekend and evening shifts.

Note: This is a Child Related position and employment is subject to verification of the Working With Children Check status. The cost of obtaining a WWC clearance is at the applicant's expense. For more information please go to the Office of the Children's Guardian website.

Culture & Benefits

  • Accrue a rostered day off approximately every 3 weeks
  • Opportunity to signup and become a fitness passport member
  • Uniform and equipment supplied
  • Learning & Development opportunities (training, opportunities to relive in higher paid positions, etc)
  • Collaborative team environment who are passionate about the services they provide
  • Various health & well-being initiatives (monthly fresh fruit delivery, skin checks, flu vaccinations, etc)

How to apply

Apply now using our fast, easy to use on-line application process.  Please note you do not need a “password” to use our on-line application system, however, you will need to complete your application without “logging-out” of the system.  

In addition to answering the on-line questions shown below, this position requires you to attach your Resume to complete the application process.  Please note, you are not required to submit a cover letter or a statement addressing selection criteria. 

If you would like to know more, please see the Position Description or call Angela Phippen on (02) 9952 8353 for a confidential discussion.

Closing Date:  Tuesday 24 November 2020 at 11:30 pm

City of Ryde is an Equal Employment Opportunity Employer

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Acquisitions Officer

Closing Date
Contact Officer
Sally Dowling
Contact Number
(02) 9083 8747
Location
Waverley Council, NSW

 

Acquisitions Officer

Reference Number: S100-20-488 | Closing Date: 25-11-2020 | Employment Type: Permanent Part Time

  • Permanent Full Time
  • Salary $68,377 - $78,633 plus super
  • Family friendly policies and other great employee benefits

Waverley is a diverse and innovative Council located in the heart of Sydney's Eastern Suburbs. With a broad range of services, programs and initiatives, Waverley is one of the leading local government areas in NSW. Taking in some of Sydney's most beautiful beaches including the world famous Bondi Beach, and encompassing part of Sydney's global economic corridor at Bondi Junction, Waverley Council is an enriching place to broaden your career.

The Acquisitions Officer assists with the maintenance and monitoring of library collections with a focus on the print collection, to ensure the library is offering the latest resources and meeting the needs of our customers. The role assists with the effective delivery of library operations by working across and supporting  the Library’s adult lending, children’s, reference and information, public programs, technical services and venue hire/administrative sections. It is also a customer facing role, responsible for responding to patron enquiries and research requests, and assisting customers with the use of library resources and facilities.

To be considered, you need tertiary qualifications or equivalent experience as a librarian or library technician.   You will need to have solid knowledge in delivering Readers Advisory, Reference and Children’s Services, with a general knowledge and interest in books and reading and a strong commitment to delivering quality customer service.

To meet the needs of our customers, Waverley library opening hours include evenings and weekends and this position covers a range of shifts over a three week roster cycle.

Please refer to the position description for detailed information on the position and required skills and experience. 

For more information contact Sally Dowling on (02) 9083 8747. 

Waverley Council is committed to providing equal employment opportunities to all candidates. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTIQ; and other minority groups.

CLOSING DATE: 25 November 2020

Key Documents

  1. View The Job Description (PDAcquistionsOfficer2020.pdf) 
  2.  Preview The Position Requirements 

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Library Customer Service Assistant X 5 ( 21 hrs and 14 hrs /wk)

Closing Date
Contact Officer
Marilyn Taylor, Library Operations Manager
Contact Number
(02) 9392 5897
Location
Inner West Council, NSW

 

Library Customer Service Assistant X 5 ( 21 hrs and 14 hrs /wk)

Marrickville, New South Wales, Australia and 3 more

  • Job Identification: 1000187
  • Job Category: Library Service
  • Location: Leichhardt Library
  • Posting Date: 12/11/2020, 15:05
  • Apply Before: 29/11/2020, 23:30
  • Job Schedule: Part time

Job Description

About Inner West Council

Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 185,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs.

As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community.

We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its ‘Values First’ with flexibility, integrity, respect and the spirit of team as a set of values and associated behaviours for all levels in the organisation.  We expect commitment to these values from all employees in performing their respective roles

We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value gym membership from $14.95/week giving access to a vast network of gyms in Sydney.

About the role

The primary purpose of the position is to support the effective provision of library services to customers as required. Key functions include high quality customer service; assist at the service desk and with activity and promotional programs, daily cash management and circulation duties. You will be required to work on the library floor at both the branch and neighbourhood libraries.  You will be required to participate in a number of library team meetings and activities arranged annually.

Reporting to the branch officer, you will assist in ensuring Inner West Libraries delivers an outstanding library service to its customers. 

This position will rotate between branches and neighbourhood libraries. It is likely the rotation will occur annually.  Rotation is also at the discretion of the Senior Manager should this be required for operational purposes.

We have the following part time opportunities available:

·         21 hrs/week (Mon – Wed) X 1

·         21 hrs/week (Thurs – Sat) X 1

·         14 hrs/week X 3

Please indicate your availability in your application.

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role. 

Library Customer Service Assistant 21 hrs/week (Mon – Wed)

Library Customer Service Assistant 21 hrs/week (Thurs – Sat)

Library Customer Service Assistant 14 hrs/week 

Salary

$19,478 p.a. to $22,563 p.a. based on 14 hrs/week

$29,217 p.a. to $33,844 p.a. based on 21 hrs/week

(Equivalent to $48,695 p.a. to $ 56,407 p.a. @ full time)

Some of the required skills, experience and qualifications

1.      Higher School Certificate or equivalent and willingness to obtain library or information qualification

2.      Proficient computer and technology skills

3.      Demonstrated ability to deal effectively with the public and a proven commitment to customer service

4.      Ability to work and plan effectively as an individual and as a team member

Enquiries

Marilyn Taylor, Library Operations Manager on (02) 9392 5897

Closing Date

Sunday 29 November 2020, 11:30 PM

How to Apply

We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role).  Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the Department of Home Affairs website.

Inner West Council is a Diversity employer. We encourage applications from all candidates.

Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.

apply now

Library Officer (2 Roles)

Closing Date
Contact Officer
Jenny Wyllie (Library Services Manager)
Contact Number
03 58321622
Location
Goulburn Valley Libraries, VIC

Two positions:

Library Officer - Home Library

Library Officer - Community

Exciting opportunity to enrich our flagship - Shepparton Library.

Goulburn Valley Libraries is positioned to access nature at its best – from the Murray River to the Strathbogie Ranges.  We have tantalising foods and wines all grown at our backdoor, affordable housing and country lifestyle, delicious seasonal produce from local markets and farm gate tours. Our communities are rich in indigenous heritage and cultural diversity. 

Come live & work in Shepparton. Take this opportunity to join our library team.

These roles are multifaceted; one includes overseeing the Shepparton Home Library Service, the other enhancing our Community at the Shepparton Library.

The successful applicants must be available to work a flexible roster of shifts across weekdays, weekends and evenings, and be able to support the goals of the Corporation. 

For further information contact Jenny Wyllie (Library Services Manager) on 03 58321622. Copies of the Position Descriptions are attached above under Document/s

Applicants must submit a CV, cover letter and information demonstrating how their skills and experiences match the selection criteria.

Applications should be forwarded to the HR Coordinator Ms Cindy Decker, by email humanresources@gvrlc.vic.gov.au or mail PO Box 632 Shepparton 3632 by COB 27 November 2020.

Coordinator, Library Experience

Closing Date
Contact Officer
Jody Rodas
Contact Number
(02) 9083 8701
Location
Waverley Council, NSW

 

Coordinator, Library Experience

  • Reference Number: S100-20-489
  • Closing Date: 25-11-2020
  • Employment Type: Permanent Full Time
  • Permanent full time
  • Salary $93,190 - $107,169
  • Flexible working conditions, family friendly policies and other great employee benefits

Waverley is a diverse and innovative Council located in the heart of Sydney's Eastern Suburbs. With a broad range of services, programs and initiatives, Waverley is one of the leading local government areas in NSW. Taking in some of Sydney's most beautiful beaches including the world famous Bondi Beach, and encompassing part of Sydney's global economic corridor at Bondi Junction, Waverley Council is an enriching place to broaden your career.

As a senior member of the Library team, you will have the ability to think strategically, contribute innovative ideas and collaborate with the senior team to achieve the Library’s strategic objectives. An engaging leader, you will develop, train and motivate your team to provide exceptional library and information services that exceeds customer expectations.

To be considered, you must have relevant experience at a senior level within a library or similar public contact environment. You must be highly organised and able to juggle competing priorities without compromising on service delivery. This is a demanding role that requires a forward-thinking person who can drive process efficiencies; build effective internal partnerships; monitor industry trends and generate new ideas. 

Please refer to the position description for detailed information on the position and required skills and experience. For more information contact Jody Rodas on (02) 9083 8701. 

Waverley Council is committed to providing equal employment opportunities to all candidates. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTIQ; and other minority groups.

CLOSING DATE: 25 November 2020

Key Documents

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Senior Library Services Officer

Closing Date
Contact Officer
N/A
Contact Number
N/A
Location
South Burnett Regional Council, QLD

 

Senior Library Services Officer

The South Burnett Region is ideally situated just 2 - 3 hours’ drive to Brisbane, Toowoomba, Sunshine Coast and Fraser Coast. The region is home to the stunning Bunya Mountains, where you can enjoy spectacular rainforest walks, nights by the fire in hidden chalets and the best scenic views Queensland has to offer. The South Burnett region is renowned for its great wine, gourmet foods and recreational facilities such as Lake Boondooma and Yallakool tourist parks. So why not come and enjoy our award winning tourism facilities and make the change…

SENIOR LIBRARY SERVICES OFFICER

  • Based in Wondai – Full Time
  • Maximum Term (up to 12 Months) – Maternity Leave
  • $61K - $64K per annum + Allowances + Super

Council is seeking a Senior Library Services Officer to deliver a high quality library and information service that is responsive to community needs. This position will provide excellent customer service to all library clients, with a focus on maintaining the library collection and program development and delivery. The successful applicant will have proven experience in library management, customer service and computer usage, as well as ability to manage their time and communicate effectively.

Mandatory:

  • Minimum requirement of a current C Class driver’s licence.

Desirable:

  • Certificate III in Library and Information Services

Benefits include:

  • Work/Life balance (9 Day Fortnight Roster)
  • Up to 12% employer superannuation contribution
  • Access to Salary Packaging Benefits
  • Access to Corporate memberships
  • Access to Health and Wellbeing programs

Closing Date: Friday, 27 November 2020

Information about this position and how to apply is available at www.southburnett.qld.gov.au. Information can also be obtained by visiting a Customer Service Centre, or by contacting People and Culture on (07) 4189 9100.

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Learning Hub Technician

Closing Date
Contact Officer
Diana Arias
Contact Number
08 9231 0626
Location
City of Canning, WA

 

Learning Hub Technician

Cannington, Australia | Reference: 5275067

The City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference! We have an exciting opportunity for a Learning Hub Technician to join us on a temporary, full-time basis to commence in January 2021.

Impact the Community in a Big Way!

The role reports to the Team Leader Library and will be responsible for delivering outstanding customer service to the Canning Community and supporting the provision of library services through collection development, cataloguing services and maintenance of the Library Management System and supporting systems. The successful applicant will deliver innovative library services and programs and build effective relationships to positively contribute to the achievement of the outcomes of the Learning City Strategy.

  • 12 month contract
  • 19 Day Month
  • $72,202 - $77,090 per annum + 10.5% super

Applicants will have a tertiary qualification in library technology recognised by ALIA, 3-5 years' experience in a similar role delivering excellence in customer service, applied knowledge of collection management practices and cataloguing, as well as a current satisfactory National Police Clearance. The right applicant for the role will advanced digital literacy skills in general and library specific technologies and knowledge of and experience in program and training delivery. They will enjoy working in a team setting and have the ability to provide strong team direction, supervision and leadership.

Canning welcomes you to apply:

Please visit our website http://careers.canning.wa.gov.au where you can access the position description and apply for the position. To submit an application, you will need to provide two attachments being your resume and cover letter that addresses the selection criteria listed in the position description.

For a confidential enquiry please contact Diana Arias on 08 9231 0626. Reference 63-2021

Applications close 5.00pm Monday, 23 November 2020

At the City of Canning, one person can, and does, make a difference every day!

The City of Canning is a "Welcoming and Thriving" place to live and work. We believe that engaging people with diverse backgrounds will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.

Applications Close: 23 Nov 2020

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