Team Leader Library Programs

Job No: GR400233 | Location: Hurstville

About Our Council

Georges River Council is a leading, people-focused organisation with approximately 600 staff members. Our people are working to make the Georges River area an accessible, green, diverse and innovative community and economy. We are dedicated to providing vibrant public places, sustaining and developing a thriving creative culture, helping protect our natural environment, and making our suburbs more liveable.

About the Team

Georges River Libraries are a place where people come together to share ideas, knowledge and experiences. It's a place where they can go to relax and escape, learn and be inspired. Our community can explore a range of books, manuscripts, photographs, films, maps and online resources as well as special objects our ‘Library of Things’. From digital cameras and musical instruments to international language books and unique local collections, you will discover a wide range of items to enjoy at the library. Our spaces are inviting, safe and accessible. From quiet reading rooms to busy media labs, making them ideal locations to discover, socialise and play. Our friendly team are on hand to help with any library and resourcing needs. Georges River Libraries are here to help inspire your world.  

The team is filled with talented and passionate individuals who are committed to working together and with the business to achieve its goals and objectives.  We take our values very seriously, and recognise our contributions benefit our people, and more broadly, the community. Our goal is to be the best at what we do and ensure Council is a great place to work.

About the Opportunity 

The Team Leader Library Programs contributes to the efficient and effective operation of Georges River libraries through the provision of quality library programs and services that meets the strategic objectives of the Library Service.

This role also works to promote the value of the library service and build relationships with key Library and Council stakeholders as well as the delivery of programs, loans desk tasks and roving duties at all Georges River Libraries as required. We're looking for someone who has demonstrated experience in coaching and leading a team to implement innovative approaches.

What we can offer you

• Permanent, Full time - 70 hours per fortnight 
• Full time equivalent salary from $81,150.91 - $94,025.51 per annum plus 10.5% superannuation
• Flexible working arrangements including hybrid work arrangements, and flexible start and finish times
• Additional Health and Wellbeing paid leave
• Fitness Passport Program offering discounted membership for you and your family to selected facilities
• Employee Assistance Program
• Salary Packaging Options
• Sponsored Study Program
• Parental Leave and Support
• Employee Rewards Program
• Ongoing Education and Resources

What we're looking for

Knowledge, Skills and Qualifications

• Demonstrated experience in the development, coordination, delivery, and evaluation of a broad range of library programs and events for adults.
• Demonstrated experience in developing and delivering successful promotional campaigns including needs analysis, planning, design and delivery and evaluation.
• Demonstrated knowledge of computer applications and social media platforms and their application and effectiveness in promotional campaigns.
• Demonstrated analytical, time management, organisational, project management and creative problem-solving skills
• Demonstrated experience in providing a quality customer focused library service.
• Highly developed oral and written communication and interpersonal skills, including effective negotiation, consultation and consensus building.
• Demonstrated ability to coach and guide others in developing and implementing innovative approaches.

If you have made a positive commitment to further your career and you possess the attributes located in the Position Description essential criteria, then please submit your application today. Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

If you would like further information on this role, please contact Alexia Tedmanson, Coordinator Library Programs and Marketing on 02 9330 6202.

Applications must be completed and submitted via our website. Closing Date: 30 May 2023 at 11.30PM AEST.

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQIA+ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.

Apply Now!

Library Services Team Leader (2402)

Requisition ID 2402 - Posted 17/05/2023 - Libraries - Full Time

About us

Neighbouring the Queensland capital of Brisbane, Ipswich is both the state’s fastest growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes and a lively energy all contributing to a region full of liveability and opportunity.

Ipswich City Council currently employs more than 1200 people and promotes a workplace culture built on our values of communication, collaboration, integrity, efficiency and leadership. Council teams operate across a range of industries delivering a wide range of services to the community, with one common purpose:

‘To proudly enhance the quality of life for our community'

We achieve this by embedding our values in all that we do. Our high performing teams are making a positive difference in the community and you can be a part of history in shaping the future of this region, which is a catalyst for major growth.

Ipswich Libraries is a dynamic and innovative provider of a range of library and information products and services to the community. With service points across multiple locations the library team use their substantial creative skills to ensure the library service remains relevant to a diverse and growing community and aligns with the Libraries and Customer Services vision:

‘Creating connections, improving lives, every moment matters’

About the role

The Library Services Team Leader will provide support and supervision in the operations and functions of the Ipswich Libraries team in accordance with best practice and the objectives of the Libraries and Customer Services Branch and the needs of the Ipswich community.

The successful candidate will undertake key responsibilities in ensuring delivery of effective point-of-need customer service using both existing and emerging technologies, support operations and coordinate business-as-usual delivery of Library and Council Connect services to diverse audiences, and actively promote a range of Libraries Service programs to customers. 

Library Services Team Leaders will be based across various locations across the Ipswich community.

About you

To be successful in this role you will have:

• Relevant tertiary qualifications or substantial proven experience in delivery of library/customer services
• The ability to lead and develop a small team in the delivery of library and customer services and undertake operational and supervisory responsibilities
• The ability to support and be a resilient, agile team member
• Demonstrated understanding of the principles of information management, the ability to adapt to a range of existing and emerging technologies, and collaboration, negotiation and time management skills
• Current Queensland ‘C’ class drivers’ licence
• Working with Children Check – Issue of Blue Card and Positive Notice Letter (issued by the Queensland Government) or Exemption Card     

A pre-employment medical is required for this role to undertake a range of manual handling tasks which may include setting up for events, moving trolleys, loading and unloading vehicles and driving a range of Council’s vehicles.

To view the full position description, click here

What's on offer?

There are three (3) permanent full-time positions and one (1) fixed-term position to 8 April 2024, Level 4 with a salary commencing at $82,260 plus superannuation of up to 12.25%.

• Joining Council as a key member of a team that is passionate and dedicated to building a positive, inclusive and constructive workplace culture
• Genuine demonstrated commitment to flexible work
• Four (4) weeks annual leave with 17.5% loading
• Ongoing learning and development and career opportunities
• A range of progressive health and wellbeing services

If you feel you're a good fit with our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

How to Apply

Please click apply and submit:

• a cover letter of no more than 2 pages describing how and why your skills and experience will assist Council to achieve the results required for this role
• a resume of no more than 4 pages

Closing date: 31 May 2023, 4.30pm | APPLY

Please note; emailed applications will not be accepted, direct any related questions to Gail.Seeney@ipswich.qld.gov.au

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position (which may include police record checks).

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination and violence.

Library Digital Support Officer (Dalby Library)

Reference Number: 1359

Closing Date: 08-06-2023

Employment Type: Permanent Full Time

Location: Dalby MyAll 107 (Library)

About the Western Downs and Council

It is an exciting time to be living and working on the Western Downs, with a strong, diverse economy creating exciting opportunities for our growing regional area.

The Western Downs is also emerging as a prime tourist destination with a variety of unique experiences, vibrant major events, and stunning natural landscapes to captivate visitors of all ages and interests.

Western Downs Regional Council (WDRC) is a sustainable organisation delivering modern and quality essential services to around 35,000 residents.

WDRC is made up of people from diverse backgrounds, demonstrating the people that make our region unique and dedicated to making a real difference in the community.

About the Role

Based at the Dalby Library, you will contribute towards the operational objectives of Western Downs Libraries with particular emphasis on scoping, development and delivery of quality digital public programs, the maintenance of the Library Service's online profile, and a hands on support for Library-specific digital systems.

Reporting to the Library Services Coordinator, you will:

• Coordinate the development and implementation of actions to support our Library's 'Fostering Digital Participation' Strategic Theme;
• Research, identify, trial and make recommendations on emerging new technologies, customer service innovations and new eResources;
• Oversee and administer the acquisition, distribution, installation and maintenance of digital and other resources relevant to public programming and library services; and
• Deliver training to internal staff to enhance their digital literacy skills.

About you

The successful applicant will have:

• A Certificate IV, Diploma or Tertiary qualification in Library & Information, Education, Media, Technology or related field;
• Advanced digital literacy skills in general and library specific technologies;
• A demonstrated ability for design thinking, initiative and creativity; and
• Knowledge and understanding of programming languages and game development engines, and public program delivery.

The benefits working for WDRC:

Work / life balance

Enjoy quality time with a 9 day fortnight or 19 day month.

Access to Corporate Health Plan

Take care of yourself and join a health plan to improve life.

Health & Wellbeing program and Mental Health Support

Change your lifestyle and live better with healthy ideas. Be your best possible self with provided support and information.

Access to free Employee Assistance Program & confidential counselling

Reach out to someone confidentially if you are experiencing any concerns or problems.

Salary Packaging Available

Restructure your salary to work for you to pay for everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity.

Allowances Available (if applicable)

Allowances such as Locality Allowance may be applicable to your position.

Job security in a local government position

Feel secure working for an organisation who believes in strong foundations of respect, balance, communication, teamwork, accountability and leadership. 

Living & Working in the Western Downs:

Experience Western Downs

If you are ready to bring your passion for digital literacy and library specific technologies to our dynamic library team, this role is for you.  TOGETHER WE MAKE A REAL DIFFERENCE.

Applications close at 5.00pm AEST Thursday 8 June 2023.

Additional Information

The recruitment process includes candidates completing a pre-employment health declaration and you may be required to undergo a pre-employment medical including drug and alcohol testing.

Applicants for this position agree to WDRC conducting an independent employment check you’re your current (or most recent) employer prior to your formal appointment to the advertised position.

Western Downs Regional Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend, without prior notice.

[ Preview The Position Requirements ]
[ Position Description ]
[ Pre-Employment Health Declaration ]

APPLY FOR THIS POSITION

 

Library Assistant

5016 | Library & Cultural Services Branch | Toowoomba CBD

Closing date: 28/05/2023

ARE YOU EXCELLENT AT CUSTOMER SERVICE & HAVE A PASSION FOR SHARING INFORMATION WITH OUR LOCAL COMMUNITY?

ARE YOU OUR NEXT AMAZING LIBRARY ASSISTANT?

About Council:

The Toowoomba region is about rich traditions and bold ambitions.  Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city with a population of 166,500 and employs approximately 1,800 staff, dedicated and enthusiastic, about delivering excellent customer service to the community, residents, and visitors throughout the region.  We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to gain experience your career.  

What do the positions look like?

• Assist Supervisor Circulation to maintain a clean and safe environment for customers and staff, including general presentation of library resources.
• Provide excellent customer service throughout the service precinct including dealing with incidents and issues related to circulation and assistance with online resources, in a timely and helpful manner.
• Assist with library activities, events and programs as needed and directed.
• Engage in safe, accurate and efficient handling and movement of library materials including shelving, returns and retrieval of items.
• Engage in mandatory and corporate training as related to circulation, customer service and safety.

What you’ll need to succeed:

• Year 12 education or a combination of experience, qualification, and competence, which enables the incumbent to perform all of the duties of the position.
• Current unrestricted ‘C’ Class Driver’s Licence.
• Experience in the routine library activities is desirable.
• Basic oral and written communication and numeracy skills.
• Basic computer literacy skills including the capacity to effectively use Microsoft Office Suite, specifically Outlook, Word, Excel and PowerPoint applications, and the ability to learn the Library Management System.
• Excellence in customer service skills with the ability to provide accurate and timely advice in a helpful and supportive manner.
• Basic time management skills and the ability to meet deadlines.
• Availability to work regularly on weekends, according to assigned pattern of work for the position.
• Ability to work in a team environment.

What you will get in return:

• The salary range for these positions is $28.25 - $31.85 gross per hour, plus 17.5% annual leave loading and up to 12.65% superannuation. 
• Career development and learning opportunities – ability to learn in-house and support with external training.
• Work/Life balance
• Employee rewards and recognition program.
• Salary sacrifice.
• Active social club, corporate and membership discounts.
• Access to Fitness Passport - providing discounts on selected Gym memberships.
• Employee assistance program.

What you need to do now:

To apply, please submit two documents;

1. A cover letter (of no more than two pages) outlining your qualifications and skills.
2. Your current resume.

About Council:

The Toowoomba region is about rich traditions and bold ambitions.  Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city with a population of 166,500 and employs approximately 1,800 staff, dedicated and enthusiastic, about delivering excellent customer service to the community, residents, and visitors throughout the region.  We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to gain experience your career.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online.

For further information

Please contact William Gooderham 07 4688 6237 within business hours.

Closing date

The closing date for applications is at 11.45pm on Sunday, 28 May 2023 | Download  | Application Form

Attachments:

• Position Description - Library Assistant (5016).pdf
• TRC Values and Behaviours.pdf

Library Assistant (Casual)

• Deliver a warm and welcoming customer experience for our community
• Work across a variety of teams to deliver a range of library services
• Casual shifts with a friendly and supportive team

About Us:

At Campbelltown City Council, our employees are passionate about working with our unique multicultural Community, local business, neighbouring Councils and Government agencies to deliver on our Vision.  We are looking for talented and dedicated team members to help us deliver exceptional customer service.

As a Campbelltown City Council employee, you will relish the atmosphere, where the values of customer focus, leadership, integrity, teamwork and respect are lived each day.  We offer great work-life balance and flexibility. This role also offers great employment conditions that includes training and professional development opportunities.

About This Position:

Campbelltown City Council’s Library Service is currently looking for a Casual Library Assistant.

This exciting role will give the successful applicant experience in many aspects of the library service including shifts at our circulation desk, toy library and assisting with events.

As a successful candidate you will:

• Have previous experience in a customer service role, preferably in a public library environment (essential)
• Have a current/valid Working With Children Check or be willing to obtain one (essential)
• Enjoy working as part of a team to provide a great customer experience for the Community 
• Possess good numeracy, literacy, verbal and written communication skills
• Be able to demonstrate your knowledge of the SA Public Library Network, library practices and automated library management systems
• Demonstrate a positive mindset to problem solving

To find out more about this position please review a copy of the relevant Job Description.

This casual position classified as a Grade 1, Year 3 under the City of Campbelltown Municipal Officers Staff Enterprise Agreement No.10, 2021 and relevant Award.

To be successful, a candidate will also be required to provide a copy of their Covid-19 vaccination status, complete a pre-employment medical, submit a police clearance and a Working with Children certificate.

How to Apply:

If this sounds like the job for you, click ‘Apply Now’ to submit a copy of your cover letter and CV.

Applications close: 5pm Wednesday 31 May 2023 | Apply For This Job

Further enquiries can be directed to the Team Leader Library Customer Service on (08) 8366 9332.

Campbelltown Council is an Equal Opportunity Employer committed to Work Health and Safety and Diversity.

Job Description

Librarian - Casual (100439)

Broadmeadows, Australia | Reference: 6332249

Are you a highly organised individual currently working in a public library?

Have you previously been responsible for supporting learning programs?

Does the prospect of cultivating strong customer service to the community excite you?

If yes, we are looking for a Casual Librarian to join Hume City Council!

• Up to $53.91 including casual loading (Band 5) depending on skills and experience
• Casual position
• Opportunity to work at various library locations across the municipality

Welcome to Hume Libraries:

Hume City Council is located on the northern fringes of Melbourne. We have five public libraries servicing a growing population of over 230,000 people. In 2021/22 Hume Libraries had over 356,729 visits and loaned 664,223 items. A leader in local government and recognised for its innovation, initiative, leadership, service, quality and support for its people and the diverse communities of North-western Melbourne. We are committed to creating an inclusive and collaborative work environment that values and respects our 1800 employees, which is why we know you're going to love working with us!

What is a Casual Librarian at Hume City Council?

Hume Libraries is looking for qualified librarians who are passionate about libraries and are willing to work casually across our Hume Libraries service points providing high quality customer service to the Hume Community.

To be successful in the role, you will have a firm understanding of the role libraries play in a community setting and have skills in using a variety of computer systems including library management systems and RFID equipment. You will have strong customer service skills, experience dealing with challenging situations, ability to work with diverse communities and have a strong team work ethic.

Our libraries are located in Broadmeadows, Craigieburn, Sunbury, Gladstone Park and Tullamarine. You must have good availability to work mornings, afternoons, evenings or weekends when called upon.

You will thrive in this role as…

• Customer-focused role with the ability to make a difference to the lives of our community.
• Organisational commitment to training and development.
• Attractive employment conditions including study assistance, reduced leisure centre membership and interest free loans for public transport.

Qualifications, skills and experiences of a successful candidate will include:

• Graduate Diploma in Information Management or equivalent, facilitating eligibility for professional membership of the Australian Library and Information Association.
• Experience in a public library or similar environment
• Demonstrated knowledge and skills in electronic and print based information resources.
• Demonstrated ability to convey computer and library literacy to the community.
• Strong customer service skills with an ability to deal with challenging customers and present a positive Council image.
• Ability to develop working relationships with staff and work together in a team environment.
• Current Driver's Licence and Working with Children's check.

Why Hume?

We offer a competitive salary package, professional development opportunities, and a supportive work environment. If you are looking for a challenging and diverse role where you can make a difference, we encourage you to apply for this exciting opportunity!

For further information please view the position description or contact Amanda Forde on 03 9356 6900

Our Council recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians. We have zero tolerance for child abuse and adhere to the Victorian Child Safe Standards and related legislation. Our people are required to observe child safe requirements and support the safety, participation, well-being, and empowerment of children.

Applications Close: 23 May 2023 | Download PD | Apply Now

Library Assistants

Coffs Harbour, Australia | Reference: 6335696

Multiple Opportunities

• Join a team dedicated to providing excellent library services to the community.
• A range of permanent part-time and casual opportunities available

About the role

Do you have previous experience in a library or cultural facility?
Are you a personable, enthusiastic professional with a focus on customer service?

We are seeking Library Assistants with excellent customer service skills to assist and support the delivery of Library services across our three facilities, including our new cultural facilities at Yarrila Place, and branches at Woolgoolga and Toormina. The successful candidates will be responsible for carrying out library transactions, responding to reference queries, undertaking administrative tasks, and delivering public programs and events.

What's on offer?

• Starting hourly rate from $31.82 + Super
• Weekend penalty rates and 25% casual loading (for casual positions)
• Multiple permanent part-time opportunities (28 hours per week and 16 hours per week)
• Multiple casual opportunities
• Scope of hours up to 35 hour per week across a 7 day roster

What are the essentials?

• Certificate III in Library and/or Information Services (OR Equivalent)
• Minimum 2 years demonstrated experience in a Library, Cultural Services or a Customer Service role.
• Current Working with Children Check (OR willingness to obtain prior to commencement)
• Current C Class drivers Licence
• Ability to travel across the LGA's multiple venues
• In this role, you will also be required to work across a seven (7) day rotating roster which covers core operating hours and days of the business.

The City of Coffs Harbour

Committed to the Pursuit of Excellence.

The City of Coffs Harbour strives to deliver excellent services that are desired and valued by our community, now and into the future. We stand by the values of delivering excellence in our services through innovation, recognising that our customers are at the heart of what we do.

We support our people to provide them the scope to deliver outcomes, working together to seek solutions both internally and externally while being transparent and responsible in all that we do.

Enquiries

Donna Lloyd - Coordinator Visitor Library Experience | Email:  donna.lloyd@chcc.nsw.gov.au

Applications

To review the PD, and to apply go to https://coffsharbour.recruitmenthub.com.au/Positions-Vacant & enter ref code: 6335696

Please note applications must be submitted via Council's careers page and close 9pm AEST on 28 May 2023.

City of Coffs Harbour is committed to the principles of employment equity and diversity and encourages applications from people of all ages and backgrounds to apply.

Applications Close: 9:00 PM AEST 28 May 2023 

Apply Now | Download PD

Librarian or Senior Library Technician

Apply now

Job no: 494105
Work type: Permanent Part Time
Location: Penrith
Categories: Library Services

About us

At Penrith City Council, we’re passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life, so we’re here to support you in the moments that matter. As the winner of the 2020 Local Government Excellence in People and Culture Award and an Excellence Award winner in the 2020 Australian HR Awards, you can be confident in joining a workplace that offers truly outstanding benefits, including:

• A range of flexible work arrangements
• 18 weeks paid maternity leave
• Health and wellbeing leave
• 15 days personal leave
• Significant financial and leave support for undertaking further education 
• Diverse salary packaging
• And much, much more!

The Penrith City Library Service provides an array of informational, educational and recreational resources and services for residents and visitors through three branch libraries, a home library service, community events and pop-up libraries, children’s and adult programming, physical and digital collections, local history collections and programs, and a toy library service. Resident surveys consistently show Penrith City Council libraries to be one of the City’s most popular services.

About the role

The Library Services Team currently have two permanent part-time positions available. These positions will contribute to an effective and efficient library service for the community of Penrith City Council through providing customer service duties at Penrith Central Library and other branch libraries as rostered. In this role, you will provide assistance library customers to use the library’s digital services and equipment. You will also participate in events and programs promoting library services. 

Essential criteria

• Relevant Degree/Graduate Diploma qualification with eligibility for associate membership of the Australian Library and Information Association [or] Diploma of Library / Information Services [TAFE], or equivalents
• High level of interpersonal and customer service skills and experience
• Demonstrated skills using online systems, mobile devices and applications
• Demonstrated skills using library equipment, including scanners, printers and photocopiers
• Flexibility to work rostered shifts across seven days, including evening and weekend hours
• Demonstrated ability to supervise service desk operations during rostered shifts
• Current Class C Drivers Licence

Desirable criteria

• Public Library experience

Commencing salary: $38.77 - $44.88 per hour, plus 10.5% Superannuation.

This position requires the worker to be double vaccinated against COVID-19 or to hold a medical contraindication certificate.

You may be required to undertake background checks, as relevant to the position for which you have applied.

Visit careers.penrith.city to view the position description and to find out more information about employment with Penrith City Council. To submit your application, please apply online using the link below.

In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (listed above) as a part of their initial application. Applicants who do not meet the essential criteria will not be considered.

Completed applications must be received by 11.55pm on the closing date. Please allow 4 weeks from the closing date for the processing of your application.

For further information about the position, please contact Adam Miletic, Library Technician - Operations, on (02) 4732 8549.

Applicants must have the right to live and work in Australia to apply for this position.

Position description

Applications close: 05 Jun 2023 AUS Eastern Standard Time

Apply now

Library Services /Customer Relations Officer Temporary Part-Time

• Job Type: Part Time
• Package: Band 4
• Position Description: Library-Services-Customer-Relations-Officer-Temporary-0.4-EFT.pdf(PDF, 940KB)

Library Services/Customer Relations Officer

Sir Edward ‘Weary’ Dunlop Learning Centre

Temporary Part- Time (0.4 EFT) until January 2024

We are seeking applications from suitably experienced and enthusiastic persons for the position of Temporary Part-Time Library Services/Customer Relations Officers.

In the role you will be responsible for providing exceptional administrative and customer service duties which support the operation of the Sir Edward ‘Weary’ Dunlop Learning Centre.

To be successful you will have demonstrated interpersonal skills and customer relations experience in a service industry.

Download an Employment Information Pack at www.benalla.vic.gov.au or obtain a pack from Human Resources Coordinator Rhonda McDonald, telephone 03 5760 2662.

Applications addressing key selection close 5pm Monday 22 May 2023.

For a confidential discussion on the position, telephone Human Resources Coordinator Rhonda McDonald on 03 5760 2662.

Benalla Rural City Council is an Equal Opportunity Employer

Senior Customer Service Officers 

Permanent Part Time

Rewarding Career Opportunity at The Hills Shire Council

About the roles:

The Hills Shire Council is currently seeking two enthusiastic and experienced Senior Customer Service Officers to join our dynamic Library Services Team. The successful candidate is required to have supervisory experience as well as exemplary customer service skills. This position is responsible for supervising the daily operations of the library service desk, carrying out customer service duties efficiently and professionally as well as the delivery of library programs and activities.

Duties include:

• Supervise day to day operations of the library service desk/library branch.
• Resolve customer phone and online enquiries.
• Resolve high level or escalated customer requests, enquiries and complaints.

About you:

To be successful in this role you will have:

1. Minimum 3 years in a similar role
2. Tertiary qualifications in Library & Information Services or related field or currently undertaking
3. Experience in a high volume, fast paced, customer focussed service environment
4. Experience in supervising staff
5. Experience in dealing with challenging customer interactions
6. Drivers Licence (Class C) – NSW
7. Working with Children Check

Working with us:

THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Variable Leave days, Proactive Wellbeing Initiatives, and Working for the Community.

Position details:

Permanent part-time roles:

• S0531, 17.5 hours per week, Salary: Up to $40.16 per hour + Superannuation. The position is based at Vinegar Hill Memorial Library at Rouse Hill, however the successful applicant must be willing to work at any of Council’s Libraries. Hours will be as rostered and include weekend, day and evening shifts.

  o Sunday: 12.15pm-5.15pm
  o Monday: 7 hours as rostered
  o Tuesday: 5.5 hours as rostered

• S0397, 20 hours per week, Salary: Up to $40.16 per hour + Superannuation. The position is based at Castle Hill, however the successful applicant must be willing to work at any of Counci’s Libraries. Hours will be as rostered and include weekend, day and evening shifts.

  o Friday: 7 hours 45 mins. as rostered.

         o Saturday: 9-5.15
         o Sunday: 12.15-5.15

Next steps:

Please review the Position Description available on Council’s Careers Page and include a cover letter in your application that includes a short (maximum 100 word) response to the following question:
What do you consider to be your greatest strength when providing customer service?

Submit your application online at www.thehills.nsw.gov.au by 5pm on 23 May 2023 | Apply Now

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.