Library Officer

Wangaratta, VIC | casual | $47.03 per hour + super (includes 25% casual loading)

Wangaratta Library is looking for an enthusiastic, community-minded individual to join our team as a Casual Library Officer.

If you enjoy connecting with people, delivering outstanding customer service, and creating welcoming spaces where community members can learn, discover and engage, we'd love to hear from you.

As a Library Officer, you will play an important role in providing front-line customer service, supporting library programs and services, assisting patrons with technology and information enquiries, and helping maintain a vibrant and accessible library environment for all visitors.

This role is ideal for someone who is friendly, approachable and passionate about community engagement. While experience working in a library environment would be advantageous, we are primarily seeking a candidate who is eager to help others, enjoys reading, and has a genuine commitment to excellent customer service.

About the Role

This is a casual position with a strong focus on customer service and community engagement. The successful applicant will be required to work a flexible roster, including evenings and Saturday mornings.

You will ideally have:

• Excellent customer service and communication skills.
• A friendly, welcoming and professional approach.
• Strong interpersonal skills and the ability to engage with people of all ages and backgrounds.
• Basic computer and digital literacy skills.
• An interest in books, reading and community activities.
• The ability to work effectively as part of a team.
• Previous library experience and/or a VCE (or equivalent) qualification will be highly regarded, but are not essential.

Why Join Us?

At Wangaratta Library, you'll be part of a team dedicated to creating meaningful connections within the community and providing access to information, learning and lifelong reading opportunities. This is a fantastic opportunity to contribute to a valued community service while developing your customer service and library skills.

For further information, please contact Loueen Twyford – Library Coordinator – l.twyford@wangaratta.vic.gov.au

Applications close at 3pm on Tuesday, 8 September 2026. We may close this vacancy earlier if a suitable candidate is found before the closing date.

APPLY HERE

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.  In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. 

When submitting your application, you will need to include:

• Your current contact details;
• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licence.

Position Description - 1527 - Library Officer August 2022.pdf

Library Officer

Closing date: 06/09/2026

The Shire of Esperance, located 750km from Perth on Western Australia’s south east coast, comprises some of the most spectacular landscapes and beaches in WA. The Shire employs over 300 people in a diverse range of roles, making us one of the largest employers in the region. Employees enjoy generous benefits including 5 weeks annual leave, health and wellbeing initiatives, opportunities for career progression, and work life balance.

All employees strive to embody the Shire’s values of Professionalism, Respect, Integrity, Dedication and Excellence in contributing to the community, making Esperance a great place to live and work.

About the Job

There is an exciting opportunity with the Esperance Public Library for a Library Officer. Provide excellent customer service to enhance the effective operation of the Library service and assist with marketing and promotions, home library service, programs, administrative and collection maintenance activities. 

Responsibilities include, but are not limited to:

• Undertake promotion and marketing activities for Library including its collection, services, programs and projects. This involves updating the Library’s website, social media and designing promotional material.
• Assist customers in the use of equipment and technology such as computers, photocopiers, wireless internet access, online resources, library apps, e-resources and mobile devices or refer to specialist staff.
• As part of a team undertake organisational tasks including: home library service; inter-library loans; item reservations; overdue/missing/lost and damaged items; memberships; tax help program; supplies ordering, maintaining display boards, safety data registers, responding to enquiries and collecting statistics.

This is a permanent part-time position, working 23.25 hours per week. The working days are Wednesday, Thursday, Friday, and Saturday. Employees will be required to work some closing shifts as part of their rostered duties.

About you 

In order to succeed and thrive in this position, you must have:

• Undertake library and desk tasks as required including, but not limited to, joining new members; discussing and assisting with general, reference and readers advisory enquiries; issuing, renewing and returning loans; placing reservations; inter-library loan transactions; collecting fees and charges; reshelving items, maintaining tidiness and shelf order of library resources; ensure the presentation of the library is inviting and tidy.
• Coordinate the Home Library Service
• Assist customers in the use of equipment and technology such as computers, photocopiers, wireless internet access, online resources, library apps, e-resources and mobile devices or refer to specialist staff.
• Applicants must hold a current "C" Class Driver's Licence. 

Benefits

Hourly Rate: $34.91 (Saturday shifts will be paid at an increased rate due to additional loading)

Permanent staff are entitled to:

• 5 weeks annual leave per year 
• Minimum of 12% superannuation employer contribution
• Superannuation co-contribution offered to a maximum of 5%
• Free access to the Bay of Isles Leisure Centre (pool & gym)
• Access to career development opportunities
• Uniform allowance
• Flexible work arrangements
• Employee wellness initiatives including Employee Assistance Program, skin checks and flu vaccinations

Applications close on Sunday 6 September 2026 at 6.00pm

Applications must be made via the Shire of Esperance online recruitment portal by clicking the APPLY link below and include a current Resume, a Cover Letter and statements addressing the Selection Criteria.
Further details are available in the Position Description, found on the recruitment portal, or contact Human Resources on 08 9071 0645.

Early submissions are encouraged as applications will be reviewed prior to the closing date and as such, the closing date is subject to change without notice. 

The successful applicant must be able to pass a pre-employment medical examination, including drug and alcohol screening test to be considered for the role.

The Shire of Esperance is an Equal Opportunity Employer
Attachments:
- PD - External Services - Recreation and Culture - Library Officer - August 2026.pdf
- PD - External Services - Recreation and Culture - Library Officer - August 2026.pdf

APPLY HERE

Library Clerk

Two Permanent Part-Time Positions | 57 hours per fortnight each
Work Across City of Armadale Libraries | Fixed Roster | Evening and Weekend Shifts
$69,221 - $84,051 pro rata (inclusive of 6 day loading) + 12% Super 

Great libraries rely on people who keep everything organised behind the scenes.

Our libraries are about much more than books. They are welcoming community spaces where people come to learn, connect, access technology and feel supported.
As a Library Clerk, you will help keep our collections, records and back-of-house processes running smoothly. You will also step forward to assist customers, programs and daily library operations when needed.

The City of Armadale continues to invest in its libraries, including a new library opening soon. This is an opportunity to join a service that is growing and evolving alongside its community.

About the Role
This position combines detailed back-of-house library work with customer and community support. Working across two or three City libraries each fortnight, you will help ensure our resources are organised, accessible and ready for the community to enjoy.

You will:

• Catalogue, process and prepare library materials
• Undertake postal, administrative and collection-related tasks
• Maintain accurate borrower records and library system information
• Keep library materials organised, accessible and in good condition
• Help customers locate and use physical and digital resources
• Assist with library programs, promotional displays and community activities
• Process financial transactions accurately when working at the service desk
• Contribute to a safe, welcoming and well-organised library environment

These are fixed-roster positions that includes evening and weekend shifts. Applicants must be available to work the full roster across different library locations.

About You
You enjoy work where accuracy and organisation matter, but you are equally comfortable stepping forward to help a customer or support your team.

Previous library experience would be welcomed, but it is not essential. We can teach you our systems and processes if you bring the right attitude, a willingness to learn and genuine care for the community.

You will bring:

• Strong attention to detail and an organised, methodical approach
• Good customer service and communication skills
• Confidence using computers, digital tools and online resources
• The ability to manage your time and work with general oversight
• A flexible and cooperative approach to teamwork
• The ability to move between focused back-of-house work and customer-facing responsibilities
• Curiosity, reliability and a willingness to learn new systems
• Year 12 education or an equivalent combination of relevant experience and training

Knowledge of library operations, readers’ advisory or library management systems would be advantageous.

You will need a current C Class Driver’s Licence and a current National Police Certificate, or the ability to obtain one. A Working with Children Check may also be required if your duties include storytime or other interactive children’s programs.

What It’s Like Working Here
We are a values led organisation guided by our belief that we:

• Care
• Are Better, Together 
• Learn & Grow
• Seize Today, Shape Tomorrow

Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions.
 
Perks and Benefits 

• Free membership to the Armadale Fitness and Aquatic Centre, including access to the gym, pools, sauna and group fitness classes
• An annual calendar of employee wellbeing events
• Employer superannuation matching up to a combined maximum of 15%
• Flexible leave provisions and additional days off
• Access to our Employee Assistance Program
• 17.5% annual leave loading

How to Apply: 
Ready to help keep our libraries - and the resources our community relies on - running smoothly?

Apply through the City of Armadale Careers page and attach your CV and a cover letter telling us about your organisational and customer service experience, why working in our libraries appeals to you, and your availability to work evenings and weekends.

Need help with your application? Call (08) 9394 5189 or email hr@armadale.wa.gov.au.

APPLY

Applications may be reviewed as they are received, and the advertisement may close earlier than expected.

Join Us in Making a Difference

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.

We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community.

Agile Library Programs Officer

• Closing date: 20/09/2026 11:59 PM AUS Eastern Standard Time
• Location: Wagga Wagga City Library - 243 Baylis Street, Wagga Wagga NSW 2650 - Wiradjuri Country
• Department: Community Services - Library
• Employment type: Permanent Full-time
• Work Arrangement: On-site

Bring your passion for literacy, information and lifelong learning that helps our community connect and thrive.

We are seeking an experienced individual to join the Agile Library team servicing designated sites across rural villages and suburbs located in the Wagga Wagga Local Government Area.

What we will offer you:

• Permanent, full-time position.
• Remuneration of $2,686.30 minimum gross per fortnight with the opportunity to progress to $3,223.56 gross per fortnight, plus 12% superannuation.
• Generous leave entitlements, including access to Council's Flexible Working Hours Agreement and MyLeave.

*Please note: Rates of pay for all Council employees aged between 15-18 years of age are paid in accordance with the Local Government (State) Award 2023, Clause 32. Junior and Trainee Employment. For further information, please see Council’s Junior Rates of Pay Fact Sheet.

Your new role:

This service includes delivering programs in library and community settings, delivering the Agile Library service at multiple locations across the Local Government Area and providing front facing customer service and circulation duties at Wagga Wagga City Library.

In this role you will be responsible for:

• Delivering a variety of library programs in library and community settings. For example, children's programs, youth activities, seniors’ classes, intergenerational programs, and author talks
• Conduct the Agile Library service at multiple locations across the Local Government Area. Deliver high-quality library services to library members and visitors to meet their information and recreational needs.
• Undertake promotional, publicity and marketing activities associated with the delivery of programs and services.

What you will need to succeed:

The successful applicant will have:

• Substantial experience in the presentation of programs to diverse audiences.
• Strong communication and presentation skills.
• Substantial experience using a Library Management System and assisting with information and readers advisory services in a library setting.
• A Class C Driver’s Licence.
• A current NSW Working with Children Check Clearance.

What is next?

Applications close Sunday, 20 September 2026 at 11.59pm AEST with interviews to be held in the week commencing Monday, 28 September 2026.

For more information and to apply, please visit https://wagga.pulsesoftware.com/Pulse/jobs or APPLY HERE

https://wagga.nsw.gov.au/the-council/careers/why-work-in-wagga

If you are interested in this role and would like more information, please contact Christine Bolton, Library Services Manager on 02 6926 9710.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, sexually and gender diverse people, people with lived experience and people of all ages.

Library Officer

Job No: VDRC636 | Location: Pine Creek

Together, Growing Stronger

• Earn an attractive remuneration package of $33.13 per hour.
• Benefit from a comprehensive range of perks.
• Remote area allowance, salary sacrifice options.
• 6 weeks of annual leave plus 10 days of personal leave, and more!

About Victoria Daly Regional Council

Victoria Daly Regional Council is dedicated to fostering strong, safe, and interconnected communities throughout our region. We collaborate closely with residents, Traditional Owners, and local partners to deliver reliable services that enhance community well-being, stimulate regional growth, and promote long-term sustainability.

As a responsive and customer-focused organisation, we take pride in our commitment to quality service. Our teams are passionate about strengthening local capabilities and ensuring that the diverse needs of our communities remain central to everything we do.

For more information, please visit our website: Home - Victoria Daly Regional Council 

The Opportunity Awaits

Are you passionate about helping people access information, services, and learning opportunities? Join us as a Library Officer and play a key role in supporting our community through quality library services, engaging programs, and digital inclusion initiatives

This is more than a library role. It's an opportunity to support community connections, encourage learning, and help people access the resources and services they need every day.

Why You'll Love This Role

You'll build meaningful connections with community members through customer service, literacy initiatives, and engaging programs for people of all ages

You'll develop valuable skills in community engagement, information services, customer support, digital inclusion, and program delivery and promote lifelong learning and community wellbeing in a welcoming and inclusive environment.

For a more detailed description click here 

What your day will look like, but are not limited to: 

As our Library Officer, no two days are the same. You'll be at the heart of the community, helping people access information, services, and opportunities while creating a welcoming and inclusive library environment.

On any given day, you will:

• Welcome and assist library visitors with loans, returns, enquiries, and general library services. 
• Help community members access information, digital resources, and online services. 
• Support customers using Services Australia (Centrelink) self-service and online government platforms. 
• Deliver and support community programs that encourage literacy, learning, and social connection. 
• Maintain library collections, equipment, and resources to ensure the facility remains organised and accessible 
• Record usage statistics, maintain accurate records, and assist with operational reporting requirements. 

The Ideal Candidate Profile

We're looking for a friendly, organised, and community-minded individual who is passionate about helping others and delivering exceptional customer service. You enjoy working with people from diverse backgrounds, are confident using technology, and take pride in creating a welcoming and inclusive environment.

You will bring: 

• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse cultural backgrounds.
• A genuine commitment to supporting community members and providing outstanding customer service
• An understanding of library services, community engagement, or digital service delivery practices

Other Requirements 

• Criminal History Check (recent, within 3 months).
• A current Working with Children’s Card (Ochre Card).
• A current unrestricted Drivers Licence.

How to apply

If this sounds like you - we would love to hear from you!

VISIT OUR WEBSITE  - Careers - Victoria Daly Regional Council 

APPLY here with COUNCIL | APPLY here with SEEK

Applications Closes: - 2nd September 2026.

Please note; Accommodation / Housing is not provided with this role. 

Connection  -  Sustainability  -  Accountability  -  Collaboration 

Library Officers (Casual and Fixed Term Opportunities)

Shire of Mundaring is seeking friendly, motivated and customer focused Library Officers to join our Library Services team within the Place and Community Directorate. We are recruiting one part-time Library Officer and casual Library Officers.

This role supports the delivery of high quality, accessible public library services and programs in line with the Shire’s Strategic Community Plan. Working closely with colleagues across the library network, the Library Officer plays an important role in providing welcoming customer service, maintaining library collections and systems, and fostering positive community connections.

Key Responsibilities

• deliver friendly, approachable and efficient customer service to library users of all ages
• assist with circulation services, membership enquiries and general library operations
• use the Spydus Library Management System to complete data entry, searches and transactions.

What We’re Looking For

• well developed customer service skills with the ability to engage positively with a diverse community in a dynamic public‑facing environment
• strong literacy, numeracy and computer skills, including confidence using Microsoft Office and library systems.

Certificate III in Library and Information Services or higher (or working towards) and previous experience working in a library environment is desirable.

Apply now: https://my.mundaring.wa.gov.au/Jobs/NewPostedJobs/

The Shire reserves the right to commence interviews of candidates at any time and encourages you to apply now.

Selection Criteria

• Describe a time when you provided excellent customer service to a member of the public who had a complex request or was dissatisfied with a service. What was the situation, what actions did you take, and what was the outcome?
• Give an example of a time when you worked collaboratively with colleagues to achieve a shared goal or deliver a service. What was your role, how did you contribute to the team, and what was the result?
• This role requires confidence in using a range of information technology systems and software. Tell us about your experience using technology to support customers or improve service delivery. What systems did you use, and how did you troubleshoot or resolve any issues that arose?
• Please attach a cover letter (no more than 2 pages) and resume outlining your suitability for the position.
• Please outline your availability to work during the library's operating hours (Monday to Thursday 9.00am to 7.00pm, Friday 9.00am to 5.30pm, and Saturday 9.00am to 12.00pm), and confirm whether you are able to work at both library branches.

Salary

$36.84 (hourly rate)

Contact

For further information on this position contact Lee McMaster on 08 9290 6724

Branch Librarian

Job No: ESC1327 | Location: Batemans Bay

About the role

This is a permanent full-time role in the Library Services team, based at Batemans Bay. The successful candidate will be responsible for participating in the library leadership team and overseeing and facilitating programs, staff and services at the Batemans Bay library, in line with the Library Services Strategic Plan.

The starting salary for this position is $81,151.04 per annum, plus 12% superannuation. 

To view the full salary information, list of duties and prerequisites, please view the Position Description. 

About you

You are a qualified library professional with a passion for delivering engaging, inclusive programs and outstanding customer service. Experienced in community engagement, reader education and outreach, you enjoy connecting people with information, learning opportunities and library services. With strong communication skills and a genuine enthusiasm for working with the public, you build positive relationships with customers, community groups and partner organisations.

You are an effective leader with experience supervising and developing staff, coordinating day-to-day operations and fostering a collaborative team environment. Organised, adaptable and solutions-focused, you can manage competing priorities while maintaining high service standards and driving innovative outcomes that benefit the community. If this sounds like you, we are excited to receive your application!

About us

The beautiful Eurobodalla Shire is located on Yuin Country on the far south coast of NSW and offers an enviable coastal lifestyle with easy access to Canberra and Sydney. From our beaches to our bushlands, rivers and mountains, the Eurobodalla is a place of inclusive communities embracing sustainable lifestyles.

With 143km of coastline, 83 beaches, 20 lakes and four major river systems, Eurobodalla is known as the land of many waters. Over three-quarters of our land area is open space, consisting of 10 national parks and 15 state forests.

Over 40,000 people call the Eurobodalla Shire home, and we attract over 1.2 million visitors every year.

What we offer

We promote equal access to opportunities and pride ourselves on creating a safe and engaging working environment that fosters wellbeing. We are dedicated to looking after our staff, knowing our people are our biggest asset, to ensure we are best placed to look after our community. Including benefits such as:

• 35 hours per week for administrative staff and 38 hours per week for operational staff.
• Health and wellbeing initiatives including access to free counselling through our Employee Assistance Program, TELUS Health One App, Fitness Passport, Social Club and flu vaccinations. 
• 14 weeks Council provided paid maternity leave (conditional).
• Generous leave provisions including Long Service Leave after 5 years of continuous service, study leave, 2 weeks sick leave and 1 week MyLeave annually.
• Annual Award increases, performance reviews and a rewards and recognition program.
• Salary packaging program.

Application process

Eurobodalla Shire Council follows a merit based recruitment and selection process. For help and guidance on how to apply for jobs at Council, please visit our website www.esc.nsw.gov.au or The Job Shop. 

To apply for this position, you will need to:

• Provide your resume detailing your previous work experience
• Provide your cover letter highlighting your skills and experience (OPTIONAL)
• Address the screening questions in the form below.

If you found this vacancy via a job search website, please go to the Eurobodalla Shire Council Vacant Positions website page to fill in the application form.

If you have any further questions about the role, please contact Alana McHale on 0427 661 936.

Applications close: Tuesday 8 September 2026 at 11:00pm.

Screening process

Pre‑employment Checks:

As part of our recruitment process, you may be asked to provide contact details for two work‑related referees. These will be collected at the interview stage. At least one referee should be your current supervisor or a recent past supervisor (of at least three months). 

Depending on the position, successful applicants may also be required to complete a Criminal History Check, Medical Assessment and/or a Working with Children Check.

Please note that we will only proceed with any pre‑employment checks once we have your permission.

Confirmation of personal identity and working rights:

As part of the recruitment process, should you be successful in obtaining an interview, you will be required to bring with you an original Government issued photo ID for the interview Panel to sight. 

Eurobodalla Shire Council embraces diversity and encourages applications from people with disability. We are committed to making reasonable adjustments to provide a positive, supportive recruitment process. Please contact us on 02 4474 7378 or via positions@esc.nsw.gov.au for confidential support to ensure an equitable application process.

Eurobodalla Shire Council is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We know we perform at our best when we are empowered to be ourselves, and that this, in turn, enables our future success as an organisation.

Applicants must have the right to work in Australia and address the advertised selection criteria demonstrating their suitability for the role.

APPLY with COUNCIL | APPLY with SEEK

Customer Experience Librarian 

• Build positive community connections through programs and services. 
• Temporary part-time role (14 hours per week) until January 2027. 
• Salary from $78,540.70 - $84,670.29 pro rata per annum plus 12% Super. 

Make a Difference Where You Work 

Reporting to the Customer Experience Supervisor you will play a vital role in delivering exceptional customer service across our library network, supporting community engagement, digital access and lifelong learning opportunities for residents. 

This is a temporary part- time role (14 hours per week) until January 2027. 

The schedule for this role is below: 

• Monday 9.30am – 2.00pm Artarmon Library 
• Tuesday 9.30am – 2.00pm, Northbridge Library 
• Thursday 9.30am – 2.30pm, West Chatswood Library 

Why Join Us? 

Connect with the Community: Deliver meaningful services that support learning, literacy and inclusion.  Diverse and Rewarding Work: Contribute across customer service, collections, programs and outreach services. 

Collaborative Team Environment: Work alongside passionate professionals dedicated to outstanding library services.  

About the Role 

As the Customer Experience Librarian, you will: 

• Manage the day-to-day operations of a library location, including shift supervision. 
• Support digital literacy and access to library technologies. 
• Participate in collection development and maintenance activities. 
• Assist with the delivery of library events, programs and outreach services. 
• Support Home Library Service customers as required. 
• Supervise volunteers and assist community groups using library facilities. 

What You’ll Bring: 

• Relevant tertiary qualifications in Library and Information Science recognised by ALIA, or equivalent. 
• Current Working with Children Check, Class C Driver Licence and First Aid Certificate. 
• Demonstrated experience working in a public library environment. 
• Strong knowledge of library technologies, collections and library management systems. 
• Excellent customer service, communication and interpersonal skills, with a commitment to serving diverse communities. 
• Strong organisational and time management skills, with the ability to prioritise work effectively. 
• Understanding of contemporary library services and emerging technologies. 

Desirable: 

• Experience working within a Local Government environment. 

How to apply 

Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers  to apply or learn more including all about the range of benefits on offer at Willoughby. 

For more information, contact: Cheryl Woodward, Customer Experience Supervisor on Cheryl.Woodward@willoughby.nsw.gov.au or 02 9777 7930. 

Applications should address all the key responsibilities outlined in the Position Description. The Position Description (PD) is located in the Job Attachments section of the job listing.  

Successful candidates may be required to undertake pre-employment screening including police and qualification checks. 

Applications close: Sunday, 30 August 2026 at 11:30pm 

Please note recruitment activity may commence before the closing date. 

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate. 

Customer Service Officers

Applications closing on 30 August 2026, 11:00 PM

• Job Type: Part Time
• Package: $69,522 - $75,130 (Pro-rata) + Superannuation
• Position Description: BR28-Customer-Service-Officer-2026.pdf(PDF, 351KB)
• Application: APPLY HERE

3 x Ongoing Part-Time Roles

Position 1: 74.84 hours per four-week period (Warrandyte)
Position 2: 75 hours per four-week period (Bulleen & Doncaster)
Position 3: 58 hours per four-week period (Box Hill & Doncaster)

1 x Limited Term Part Time Role until 18 April 2027
Position 4: 107 hours per four-week period (Doncaster)     

About the Role

Whitehorse Manningham Libraries are currently recruiting for three ongoing part time Customer Service Officers and one temporary Customer Service Officer. The successful applicants will have excellent customer service skills and be comfortable working with a range of different technologies and people.

Position 1 is currently based at the Warrandyte Library, Position 2 is based at the Bulleen and Doncaster Libraries and Position 3 is located at the Box Hill and Doncaster Libraries. The temporary position is located at Doncaster Library.

Applicants must have the ability to be able to work at any of the Whitehorse Manningham Library Branches and have the flexibility to work a variety of days and shifts, including week days and weekends. Details of the shift requirements and position description are provided in the candidate information pack available via the provided links.

Applications must include:

• A cover letter addressed to the Chief Executive Officer, Sally Both, stating the position(s) you are applying for.
• A resume

WML offers the following benefits:

• Access to professional development opportunities that support our commitment to life-long learning and a skilled workforce
• Purchased leave arrangements and carry-over arrangements from the Local Government sector
• Employee Assistance Program for staff and their immediate family members
• Annual free flu vaccination
• Ability to salary sacrifice superannuation and novated car leases

All applications must be submitted via the Apply Link on the website (preferred) or directly to applicants@wml.vic.gov.au.

Please note only shortlisted applicants will be contacted - telephone screening may also apply.

Enquiries: Jonathan (03) 9896 4333

APPLY HERE
 

Library Customer Service Officer

• Library Services
• Full time
• Closing on: September 3 2026 at 11:55pm

Employment Status: Permanent 
Days & Hours of Work: Monday to Friday, totalling 35 hours per week including rostered evenings and weekends
Competitive Salary: Band 3 $72,331.61 per annum + 12% superannuation
Location: Sandringham and Hampton Libraries, may be required to work at other Bayside Libraries

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Have you heard about the amazing things that public libraries offer to the community and would like an opportunity to be part of this team?

As a library customer service officer you will be responsible for ensuring that the library service is the centre of information in Bayside. You will be a member of the Sandringham – Hampton Libraries branch team but may be required to work at any of our 4 libraries.

This role is also part of our Library Children and Youth Services team providing weekly story time sessions to our youngest library users and their families. You will also provide innovative customer focused services to library users in a self-serve environment within the framework of current council and library policies and procedures.

You will be responsible for:

• Providing welcoming community focused customer service.
• Facilitating access to the collection through membership, promotion, circulation and shelving of library resources.
• Providing information to customers about library resources, programs and services.
• Preparing and deliver children’s programs under the guidance of the Children and Youth Services Librarian.
• Supporting customers to navigate digital technologies.

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• An experienced customer service officer who is looking to take the next step in their career.
• Highly developed interpersonal skills and the ability to develop and maintain strong workplace relationships, across all levels.
• A highly organised individual, to ensure the organisation continues to meet its strategy and plan commitments through project, program, and initiative delivery.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check.

What we can offer you in return: 

• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• Free onsite staff parking.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

1. To discover more about the role and responsibilities review the Position Description.
2. Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
3. Click Apply to submit your application.
4. If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

Applications close: Thursday 3 September, 11:55pm | Apply Now

If you would like to learn more about this opportunity or have any questions, please contact Luke Doyle on 03 9261 7858 or via email ldoyle@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.