Manager Library, Museum and Customer Service

Closing Date
Contact Officer
Amanda Bray
Contact Number
(02) 9725 0303
Fairfield City Council, NSW


Manager Library, Museum and Customer Service

Fairfield City Council | Full Time Permanent | 10/06/2020

Are you looking to work in an exciting, progressive and dynamic environment?

Fairfield City Council seeks a creative and dynamic leader to oversee our award winning Open Libraries, the Fairfield City Museum and Gallery and Council’s Customer Service Division to deliver both traditional and innovative services to the community.

The Manager Library, Museum and Customer Service will be responsible for providing strategic leadership and the day to day operational management for the Division.

The Fairfield City Open Libraries consists of five branch libraries which recently won the LG Professional Excellence Award – Service Delivery 2019. Our Open Libraries program balances traditional library functions along with innovative services such as the Workary, Studio 2166 and Lab.LX. Council’s current Operational Plan includes the construction of a new Fairfield Branch Library, a new Community and Business Hub, a new Robotics and Science Technology Hub at Bonnyrigg Library and an upgrade to the Whitlam Library Children’s area. 

The position also oversees Fairfield City Council’s Museum and Gallery, which strengthens the history of the Fairfield City, through visual arts and social history exhibitions, workshops, education programs and events that recognises the different cultures of the local area, providing a medium for expressing different cultural values and history. The Customer Service team is critical to achieving Council’s Customer Experience Program and is the gateway into providing quality, best-value service to our customers that connects them with solutions.

Relevant qualifications and extensive management experience in a senior role of a multidisciplinary team in community services are preferred for this position.

The successful applicant will demonstrate the qualities of being a highly motivated visionary leader with strong interpersonal skills who is able to align themselves to the community’s vision and the Council’s mission and values.

Fairfield City Council has a strong collaborative and progressive culture and this position is a real opportunity for the right candidate to advance their career


  • Permanent position, 35 hours per week
  • This position is a Grade 10; salary range is $117,304 p.a. with progression to $126,323 p.a. on demonstrated competencies, with performance progression to $137,407 p.a.
  • Flexible working hours are available
  • Leaseback Vehicle

FURTHER CONTACTS:  Enquiries regarding the position should be directed to Amanda Bray on (02) 9725 0303 or a position description is available by contacting Miriam Downie on (02) 9725 0839.

CLOSING DATE:  Sunday 28 June 2020 at midnight

HOW TO APPLY:  Applications must address the Knowledge, Skills, Qualifications and Experience required in the Position Description. A Position Description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense. Fairfield City Council is a smoke-free workplace and is an EEO employer. Applicants must have the right to work in Australia.

We kindly ask for no recruiters at this stage.




Team Leader, Resources Librarian (Ongoing)

Closing Date
Contact Officer
Karen Hansen or Adelaide Nye
Contact Number
(02) 6285 6298 or (02) 6285 6215
Queanbeyan-Palerang Regional Council, NSW


Team Leader, Resources Librarian (Ongoing)

Applications closing on 19 June 2020, 05:00 PM


The Community and Education branch is looking for a qualified individual to undertake the duties of the full-time Team Leader, Resources Librarian.

This position is required to manage and maintain the management of library IT systems such as the Library management system, RFID, public Wifi and monitor the provisions of public PC usage so having a knowledge of computers and types of Library software's is essential in this role. 

The successful candidate will also be mentoring a small team that effectively provides a high level of customer service patrons that come into the Library and coordinate and support the Home Library Service and Mobile Service within the Queanbeyan-Palerang region. 

Contact Officers 

Karen Hansen on (02) 6285 6298 or Adelaide Nye on (02) 6285 6215

How to apply

Your application must include:

  • Resume including contact details of at least two referees.  Referees can be from paid, voluntary or work experience; the referee should be able to comment on your work related attributes
  • Cover Letter
  • Statement of your claims for the role against the Functional Capabilities. Applicants that do not address the functional capabilities may not be considered for the position
  • Drivers License or a form of ID
  • Copies of supporting documentation

Click here to access the Application Pack(PDF, 320KB)

Queanbeyan-Palerang Regional Council is an equal opportunity employer and encourages applications from multicultural and Aboriginal people. Council employees enjoy free parking, a dynamic, safe and healthy workplace, smoke, alcohol and drug free working environment. Council has in place a Sustainability Policy and is committed and working towards achieving sustainability outcomes (environmental, social, financial and governance) in all our operations and activities.

Young People's Services Librarian

Closing Date
Contact Officer
Contact Number
City of Rockingham, WA


Young People's Services Librarian

  • Applications Close: 22/06/2020 09:00 AM
  • Location: Administration Building
  • Work Type: Permanent - Full Time
  • Apply

About the role

Based at the Rockingham Central Library you will provide library services to the community, ensuring all available services are provided to children and young people, and contribute to the efficient operation of the Library as a whole.

The ideal candidate

To be the successful candidate, you will have experience in a customer focussed environment and are able to communicate effectively with children, youth and their parents. You have demonstrated skills in problem solving and time management and are able to demonstrate these skills along with your ability to use initiative.

You have proven experience in planning, promoting and organising events and programs, particularly with a community focus. You work well in a team environment and are able to establish and maintain positive work relationships with different government authorities, education institutions and individual stakeholders. You have a passion for increasing literacy among children and young people, and for promoting library services and resources to residents.

You possess a qualification in library services and/or early childhood education. Experience in a similar or related field is an advantage, but not essential.

‘C’ class driver’s licence and use of own vehicle is essential as in this role you will be required to drive between the City’s libraries.

What we offer

This position offers a cash salary of $72,077 per annum.

We value our employees and offer:

  • Up to 14.5% superannuation
  • A variety of health and wellbeing programmes
  • Two extra public holidays
  • Training and development opportunities including paid study leave and study fees

Additional details

An information package is available on our website. Applications will be accepted until 9.00am, Monday 22 June 2020.

The City of Rockingham accepts applicants from a diverse range of backgrounds. Applicants of the following groups are encouraged to apply: Aboriginal and Torres Strait Islander people, people living with disability and people who speak a first language other than English.

Attachments: Young People s Services Librarian - Information Pack (June 2020).pdf


Specialist - Library and Museum Hub – Customer Engagement

Closing Date
Contact Officer
Contact Number
City of Belmont, WA



Specialist - Library and Museum Hub – Customer Engagement

  • $76,332 - $80,580 pa
  • Permanent Full Time

The City of Belmont is seeking an individual with the drive and experience to inspire and continue to lead the way in delivering the City’s vision for its newly built Library and Museum Hub. The multi-purpose, modern community hub is scheduled for completion soon, so now is the time to secure an exciting and rewarding role where you have the ability to make a difference.

The ideal candidate for this specialist position will have a strong customer engagement focus, leadership skills and relevant experience working in a fast paced library or similar. The role is responsible for effectively overseeing the delivery of day to day customer engagement as well as the operational management of Library and Museum Hub facilities.

Key responsibilities of this integral position include:

  • Staff roster management ensuring appropriate service levels are maintained.
  • Providing backup and support on the circulation floor as required and carrying out
  • circulation duties.
  • Providing support and assistance to the Library & Museum staff including identifying
  • training and development needs.
  • Monitoring and reviewing individual and team performance to ensure successful
  • achievement of the overall operational and strategic direction of the service.
  • Oversee the relevant financial requisition and reconciliation processes including management of relevant budget allocations for the Library’s operational related
  • expenditure and income transactions.

If you are a passionate team player who thrives on delivering exceptional customer service in a timely and efficient manner and you meet the requirement of the attached Job Description, we would like to hear from you.

Applications close Wednesday, 17 June 2020.



Customer Experience Library Officer

Closing Date
Contact Officer
Melissa Martin
Contact Number
0409 230 264
Casey Cardinia Libraries, VIC


Customer Experience Library Officer – Adult Programs (Band 4)

  • Endeavour Hills Library 14 hours per week
  • Tuesday 10am – 6pm Endeavour Hills
  • Friday 10am – 6pm Endeavour Hills

Casey Cardinia Libraries are seeking enthusiastic staff with excellent customer service skills for permanent part time weekday and weekend roles.

Casey Cardinia Libraries (CCL) is one of Victoria’s largest public library services. We are funded principally by City of Casey, Cardinia Shire and the State Government. We support a rapidly growing and diverse community of more than 460,000 people.

CCL have a shared vision, mission and values that are absolutely vital to our success. They define who we are and how we operate.

We want CCL to be a great library service where people (staff and customers) feel valued and appreciated. Our team work in libraries because they really care about their community and want to make a difference.

These roles cover a range of responsibilities and duties and will provide the opportunity for you to learn and develop your skills in a supported environment:

  • Excellent customer service
  • Actively promote and assist with delivery of community programs
  • Information technology and problem solving skills in a range of information technology and software tools
  • Good interpersonal and communication skills with the ability to communicate with all ages across all levels of community

If you:

  • Love working with people
  • Are confident with information technology and enjoy helping others use it
  • Are committed to providing great customer service in a vibrant public library environment
  • Feel energised by our values of Creativity; Love of Learning; Humour; Social Intelligence; Teamwork and Fairness

We want you to apply!

At CCL we value our staff and encourage them to strive to be the best they can, using their strengths every day. These roles cover a range of responsibilities and duties and will provide the opportunity for you to learn and develop your skills in a supported environment.

All applications are to be addressed to Melissa Martin, need to include a cover letter, current resume and address the selection criteria listed on the Position Description.

Applications to be sent to by 5pm Friday June 19, 2020

Please contact Melissa Martin on 0409 230 264 for further information

Applications that do not address the Key Selection Criteria as detailed in the position description will not be considered.

Children's Librarian

Closing Date
Contact Officer
Joy Suliman, Operations Manager, Library Programs
Contact Number
02) 9911 6439
City of Canada Bay, NSW


Children's Librarian

Job No: CB17430 | Location: Sydney

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways.

Children’s Librarian

Job No. CB17430

$73,524.64 - $84,553.34 per annum + super

Permanent Full Time – 35 hours per week, Nine day fortnight option

We’re looking for a Children’s Librarian to join our dynamic and creative Library Programs team at City of Canada Bay Libraries. Collaborating with colleagues from across the Library, you will have primary responsibility for the development, supervision, delivery and evaluation of programs that promote literacy and reading to children and families. You will also provide professional expertise in the area of children’s literature, and take a lead role in maintaining and developing effective collections, resources and services for children at our libraries. To succeed and thrive in this role you will have:

  • A tertiary degree in library information studies or equivalent
  • A strong background in the development, delivery, and evaluation of public programs for children and families
  • Extensive experience in public library settings including customer service, program delivery, and collection management
  • A strong knowledge of children’s literature and trends in literacy and education
  • A proven ability to work collaboratively with colleagues, stakeholders, and the community to ensure that program and service delivery meets best practice benchmarks and community expectations.

Closing Date:  Thursday, 18 June 2020 at 11:30pm

Click here to view position description. 

For further information on this position please contact Joy Suliman, Operations Manager, Library Programs on (02) 9911 6439.

The City of Canada Bay Council is an Equal Employment Opportunity Employer and is committed to a safe workplace.

“Formal offers of employment is subject to standard Council pre-employment checks including medical and other background checks”


Manager Library Services

Closing Date
Contact Officer
Rebekah Schulz, Director Community & Culture
Contact Number
02 9330 6131
Georges River Council, NSW


Manager Library Services

Job No: GR3276 | Location: Hurstville

Are you a courageous, strategic, creative and adaptive people leader looking for an opportunity to lead a dynamic and passionate team and drive the strategy for library services? 

  • Full Time Opportunity - 70 hours per fortnight
  • Salary from $137,792 - $159,497 per annum plus 9.5% superannuation
  • Wellness perks including, free counselling, flu vaccinations, health-checks, gym subsidy and more
  • Lead dedicated teams to deliver innovative services that promote and support our community
  • Professional Learning and Development Opportunities
  • Additional 5 days annual leave per annum
  • Vehicle Allowance

About us:

Georges River Libraries have 79 staff working across our five libraries. Our staff are committed to and passionate about working with our local community.

Our public library purpose is to provide professional and open access to information as well as to provide a place for the whole community to come together to share ideas, knowledge and experiences. The way we fulfill our role has been and will continue to be transformed by the changing face of our diverse community as well as advances in online sources of information and digital opportunities. We will maintain a special focus on the principles of sustainability, accessibility and the professional development of our staff.

The Opportunity:

We are currently seeking an enthusiastic and dedicated individual to lead our dynamic and busy Library Team. The successful candidate will provide leadership and strategic direction for all of library services including collections, new technology exploration, programming and excellence in the customer experience.

If you have made a positive commitment to further your career and you possess the attributes located in the Position Description essential criteria, then please submit your application today! Ensure you provide detailed responses and examples (where appropriate) to all required questions on the application.

Key Skills

  • Tertiary qualifications in Information Management, Business Management or equivalent.
  • Demonstrated experience preparing and implementing strategic plans, business plans and resourcing strategies.
  • Proven success in championing and managing significant change initiatives.
  • High-level interpersonal, negotiation, presentation and customer engagement skills, with proven experience in engaging a wide range of stakeholders to achieve positive outcomes.
  • Proven experience in managing a multidisciplinary team that includes staff management, mentoring and development.
  • High-level customer service focus, including significant achievement in the provision of quality customer service.

If you would like further information on this role, please contact Rebekah Schulz, Director Community & Culture on 02 9330 6131.

Closing Date: Wednesday 17th June 2020- 11:30pm.

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

Georges River Council is committed to building a workplace culture that values diversity and inclusion.

Apply Now!

Manager Libraries

Closing Date
Contact Officer
Director Community Wellbeing, Stacy Williams
Contact Number
(03) 5450 9333
Gannawarra Shire Council, VIC


Manager Libraries

Job Type: Full Time | Applications closing on 17 June 2020, 05:00 PM

The Manager Libraries will develop a vibrant, active and engaging library service utilising a range of different services and technologies. Supporting the Manager will be a small dedicated team responsible for the provision of library services at Kerang, Cohuna, Leitchville and Quambatook.

For information about this position please refer to the attached position description. For any questions please contact Council’s Director Community Wellbeing, Stacy Williams on (03) 5450 9333.

Applications which are to be submitted via this website close at 5pm on Wednesday 17 June 2020.


Narromine Libraries Coordinator

Closing Date
Contact Officer
Manager Macquarie Regional Library
Contact Number
(02) 6801 4500
Dubbo Regional Council, NSW


Narromine Libraries Coordinator

Job No: DRC678 | Location: Narromine, NSW

About us

We are Dubbo Regional Council, a large regional Council servicing a growing community of over 50,000 people. With an operating expenditure budget of approximately $200 million, we have 600 team members working across a diverse range of areas including planning, infrastructure, community and cultural services, administration, economic development, corporate business and recreational services.

About our region

The Dubbo Region outshines the big metropolitan cities in both affordability and liveability, with an impressive range of housing options, health and education services and little to no work commute – your quality of life is second to none.  The real heart of New South Wales, our Region is a dynamic centre that offers the dual benefits of relaxation and space with the amenities of a major city. With a population of 51,429 and 4,500 registered businesses the Dubbo Region is consistently thriving. Key assets for the Region include a major hospital that services a broad catchment population of 120,000 people, as well as world class tourist attractions and impressive transport links including direct flights to Sydney, Melbourne, Brisbane, Canberra and Newcastle.

The Opportunity

We currently have an exciting full-time opportunity for a passionate and proactive Narromine Libraries Coordinator, with this position being responsible for the delivery of high quality and effective library and information services in accordance with Macquarie Regional Library’s strategic objectives, policies, and procedures. The position plans and delivers services, programs and events that enhance community engagement, literacy skills, educational, recreational and lifelong learning.  

This is an outstanding opportunity for the right individual with strong communication and interpersonal skills that takes pride in delivering high quality library services. 

In this role there will be an opportunity to:

  • Lead both the development and implementation of branch programs, plans, activities and collections.

  • Proactively participate and contribute to the development of the regional library service.
  • Contribute to the development of the Marketing and Promotional Plan.
  • Provide input into the development of the Strategic Plan, Delivery Program, Budget and Revenue Policy.

To be successful in this role, you will need to:

  • Deliver excellence in customer service experiences and regularly review and evaluate branch programs, plans, activities and collections.
  • Lead a small team in the delivery of high quality reference and readers’ advisory services and customer experiences that increase reading, knowledge and literacy outcomes.
  • Promote leadership, decision making and problem solving through planning, coaching and developing staff.
  • Implement, monitor and report on branch component of the Marketing and Promotional Plan in accordance with scheduled timeframes.

About you

We are looking for an experienced Library Technician who takes pride in delivering high quality services, and developing and applying innovative strategies for the provision of programs and activities for the community. You will be a skilled leader who will relish the opportunity to work with a vibrant, positive and energised team that services the community.

What we offer

In undertaking this key role in our diverse organisation you will be offered a range of  benefits, including 4 weeks annual leave, access to DRC fitness passport program, wellbeing program and access to salary sacrificed child care. Furthermore DRC also offers flexible working conditions, learning and development opportunities, generous leave allowances and has an active Social Club.

Dubbo Regional Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. 

Please refer to the attached Position Description for the entire scope of essential and desirable criteria which all applicants must meet.

A reasonable level of fitness is required for library workers. Please see the attached Job Demands. 

A Working With Children Check is required for this position.

This permanent position works 35 hours a week, Monday to Saturday on a six day rotational roster.  

Salary: $68,453 - $79,554 per annum plus superannuation

Closing Date: 9:00am Monday 15 June 2020

Enquiries: Manager Macquarie Regional Library - (02) 6801 4500

How to Apply:

  1. Please fill out the questions in the application page below.
  2. On the following page you will have the opportunity to attach your resume.
  3. Please note that once you start to complete your application, you cannot save it and return to it later. We recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you are ready.
  4. All correspondence will be via the e-mail you have provided in your application. (Please ensure you check your "Junk Mail" folder.)


Library Assistant - Gloucester

Closing Date
Contact Officer
Beverley Dillon - Customer Services Librarian on 02 7955 7422
Contact Number
Beverley Dillon - Customer Services Librarian on 02 7955 7422
MidCoast Council, NSW


Library Assistant - Gloucester

Job No: MCCLIBExt004 | Location: MidCoast NSW

The role: This position sits within our Libraries Department and is responsible for the provision of professional customer service and supporting relevant library events and programs.

The package: Commencing hourly rate from: $26.12 per hour (Grade 3) plus superannuation. 

Location: Upon commencement your normal place of work will be the MidCoast Council Library located at 27 Denison Street, Gloucester. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Permanent Part Time - 15.25 hours per week worked across Tuesday, Wednesday, Friday and Saturday.

How to apply: We often receive a high level of interest in roles we advertise so, to help provide our applicants with an efficient and professional service, our recruitment system is fully online.  

  • Before responding to each selection criteria please read the POSITION DESCRIPTION.
  • When responding to each selection criteria please include detailed relevant examples of your skills and experience. 
  • We recommend you prepare your responses to each selection criteria in a separate Word document and once complete copy your separate responses into the relevant section of the application form.
  • Click the "NEXT" button at the bottom of the first page of the application form to attach your resume. Please ensure you have attached your most up to date resume or CV.
  • You will then be able to review your application before submitting it.
  • We will be in touch with applicants via email, so please ensure your email address is detailed correctly.

For enquiries regarding the application process please contact Julie Roose on 0428 774 756. For questions relating to the position requirements please contact Beverley Dillon - Customer Services Librarian on 02 7955 7422.

Closing date: Monday, 8 June 2020 at 11.30 pm.

At MidCoast Council, we are committed to providing equal employment opportunities and we embrace fairness, diversity and inclusion.  


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