Project Officer (Library Services)

Drive innovative library projects and service improvements that enhance community experiences across the Sunshine Coast.

Temporary/Max Term Full-time

• Closes: Sun 23 August 2026
• Category: Arts, Heritage & Libraries
• Location: Sunshine Coast
• Type: Temporary/Max Term Full-time
• $103K – $110K Total Remuneration Package (pro-rata)
• $91K – $97K Base Salary (pro-rata)
• Location: Cotton Tree Library
• Vacancy No: 7117
• Temporary - Full-time (until June 2027)
• Applications close: Sunday 23 August 2026 11:59pm AEST

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Arts, Heritage and Libraries Branch enrich the lives of residents and visitors through the delivery of library services, creative programs, cultural initiatives and heritage activities. With a strong focus on community connection, innovation and lifelong learning, the branch plays an important role in shaping vibrant, inclusive and engaged communities across the Sunshine Coast.

As Project Officer (Library Services), you will support the delivery of strategic library projects, service improvements and innovative initiatives that respond to current and emerging community needs. Working closely with stakeholders across Council and the community, you will conduct research, analyse data, coordinate projects and help develop solutions that improve operational effectiveness and enhance customer experiences across Sunshine Coast Libraries.

Key Responsibilities

• Coordinate library projects within agreed budgets and timeframes.
• Research, analyse and prepare project documentation and reports.
• Support service improvement initiatives and business development activities.
• Engage with stakeholders to deliver innovative library services and projects.

About you

• As an organised project professional, you bring strong project management, planning and coordination skills, enabling you to manage competing priorities and deliver quality outcomes.
• You are a curious and analytical thinker with the ability to investigate issues, interpret data and develop practical, customer-focused solutions that make a meaningful difference.
• Your communication and relationship-building skills are a standout strength. You confidently engage with diverse stakeholders, build collaboration and contribute positively to team and organisational goals.
• You have qualifications in Libraries, Business, Cultural or Community Development, Social Science, or equivalent relevant experience, along with strong business writing and digital technology skills. Qualifications in project management will be highly regarded.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Apply Now!

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Georgia Laxton during business hours on 07 5475 8906.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team joinusnow@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.

Library Operations Lead

FULL TIME 

CORPORATE AND COMMUNITY SERVICES 

Lead capability. Enable Excellence. Shape the future of public libraries. Great libraries don't happen by chance. 

They are built through strong operational foundations, contemporary collections, innovative digital services, outstanding community programs, capable teams, and leaders who believe libraries change lives. 

Scenic Rim Libraries is investing in its future through a strengthened leadership model that creates greater organisational capability, supports professional growth, and ensures our communities continue to receive exceptional library services. 

We are seeking an experienced and collaborative library professional to establish and lead our newly created Library Operations business stream. 

If you're looking for a leadership opportunity with genuine breadth, meaningful influence, and the chance to help shape the future of a progressive regional library service, we'd love to hear from you. 

About Scenic Rim Regional Council 

The Scenic Rim is one of South East Queensland's most unique regions, surrounded by World Heritage-listed national parks and renowned for its spectacular landscapes, vibrant communities, agricultural heritage, and thriving tourism industry. 

Located within easy reach of Brisbane, Ipswich, Toowoomba, and the Gold Coast, Scenic Rim offers an exception lifestyle where professional opportunity and community connection go hand in hand. 
At Scenic Rim Regional Council, we deliver services and infrastructure to a growing community of approximately 50,000 residents. With a workforce of more than 470 employees, we are committed to innovation, collaboration and creating positive outcomes for our communities. We are proud to be an equal opportunity employer that values diversity, inclusion, and service excellence. 

About this opportunity 

This is more than an operational leadership role. It is an opportunity to build the operational capability that underpins outstanding customer service across an entire regional library network.  

Reporting to the Regional Librarian, you'll lead the newly established Library Operations business stream, providing leadership across collections, digital services, outreach, procurement, systems, operational procedures and business improvement. Working in partnership with Branch Librarians, you'll ensure the operational services and resources that support frontline customer delivery continue to evolve while contributing to strategic planning and organisational improvement. 

This role offers an unusually broad leadership opportunity—combining people leadership, operational management, project delivery, procurement, collection development, digital innovation and organisational improvement within one diverse portfolio. 

Additionally, you’ll also … 

• Provide leadership to teams responsible for Collections, Digital Services and Outreach, building capability and fostering a culture of collaboration and continuous improvement. 
• Lead collection development and resource acquisition, ensuring collections remain contemporary, diverse and responsive to community needs. 
• Develop operational procedures, service standards and business processes that support consistency across the library network. 
• Lead projects and initiatives that enhance library services, systems and digital engagement. 
• Monitor operational expenditure, coordinate workforce priorities and contribute to business planning and continuous improvement. 
• Act as Regional Librarian for operational matters during planned and unplanned absences. 

About you… 

You're an experienced library professional who enjoys bringing people together, solving problems and improving services. You understand that exceptional customer experiences begin with strong operational foundations and you're equally comfortable leading people, influencing outcomes and translating strategic direction into practical action. Most importantly, you're someone who is excited by the opportunity to build, improve and influence. 

You'll also bring: 

• Tertiary qualifications in Library and Information Services (or equivalent) together with demonstrated leadership experience in a public library environment. 
• Experience leading teams, developing capability, and creating a positive, collaborative workplace culture. 
• Strong operational management skills, including procurement, budgeting, project delivery, and business improvement. 
• Demonstrated knowledge of collection development, digital services, and contemporary public library operations. 
• Excellent communication and relationship building skills with the ability to influence, collaborate and build trusted partnerships. 
• A current Queensland Driver's License 
• Must hold, or eligible to obtain, a current Blue Card (Working with Children Check) prior to commencing employment. 

What’s in it for you? 

Join a library service that's investing in leadership capability, innovation and continuous improvement. 

You'll have the opportunity to: 

• Shape a newly created Operations business stream. 
• Partner with the Regional Librarian and Branch Librarians in a collaborative leadership team. 
• Build broad experience across collections, digital services, outreach, operational leadership, and organisational improvement. 
• Contribute to a library service that is investing in innovation, leadership capability, and continuous improvement. 
• Enjoy flexible working arrangements and make a meaningful difference in communities that value their public libraries. 
• Live and work in one of South East Queensland's most beautiful regions. 
• Competitive remuneration from $102,159.66 and up to 13% employer superannuation contribution and much more. 

Whether you're ready to take the next step in your leadership journey or are seeking an opportunity to broaden your experience across the full spectrum of contemporary public library operations, this role offers a rare opportunity to build your career while helping shape the future of Scenic Rim Libraries. 

How to apply… 

If this sounds like the opportunity you've been waiting for, we'd love to hear from you - Apply now! 

1. Review the position description and further information available at Careers with Council – Scenic Rim Regional Council. 
2. Submit a covering letter that tells us why YOU WANT this role. Ensure to include your skills, experience and suitability addressing the 'About you' criteria. Be passionate! Be creative! Be specific! Max 2 pages. 
3. Attach your resume that provides a clear statement of your working history, relevant skills and key achievements (including specific examples of what you’ve done in the past). Your resume should include the names of at least three current/ recent referees. One referee should be a Manager you have work for during the past two years. 

Applications close: 12noon Monday 17 August 2026 

For more information contact jobs@scenicrim.qld.gov.au

Council is an equal opportunity employer and offers a smoke-free work environment. 

Trainee Library & Information Services

Planning Environment and Lifestyle - Community and Lifestyle | Apprenticeship/Traineeship/Graduate

Closing date: 30/08/2026

Division/Section: Planning, Environment & Lifestyle / Community & Lifestyle

Position Type: 24 Months Maximum Term Full Time (9 day fortnight, 38 hours/week)

Salary Range: $38,559 – $52,581 per annum + super, based on schooling level completion, years out of school and age upon commencement.

Location: Rotation - Aitkenvale Library, Riverway Library, Flinders Street Library

Application Close: 11:45pm, Sunday 30th August

Trainee Library & Information Services - Certificate III in Library and Information Services

Are you looking to kick start your career? Obtain a Nationally Recognised Qualification that will give you the skills to take you anywhere! Townsville City Council is currently seeking applications for the 2027 Trainee intake!

Under close supervision, this role offers an exciting competency‑based traineeship that builds practical, in‑demand skills in library services through a combination of formal study and hands‑on learning. You will be at the heart of our library branches, supporting the day‑to‑day delivery of exceptional customer service while gaining real‑world experience.

In this role, you will interact with a diverse range of customers, helping resolve enquiries - including digital and technology‑based issues - while actively promoting the full range of library services. This role will assist customers to confidently self‑serve, contribute to the welcoming presentation of library spaces, and support the delivery of engaging library and information programs. You will also help prepare resources that bring our services and programs to life.

This is a dynamic, customer‑focused role that requires flexibility and responsiveness as customer needs evolve. Throughout the traineeship, you will grow your customer service expertise, develop strong personal accountability, and contribute to a culture of customer centricity—playing a part in reshaping how we deliver services to maximise value for our community. You will rotate across Townsville three library branches to gain a wide range of exposure from all sites.

This position will complete a two‑year Certificate III in Library and Information Services through TAFE Queensland. For more information on the qualification through TAFE, please follow the link below:

Certificate III in Library and Information Services | TAFE Queensland

This position will commence in February 2027.

Qualifications and Experience

In an ideal applicant, we are looking for:

• Willingness to be part of, and promote, a positive safety culture whilst adhering to all Health and Safety policies and procedures.
• Minimum completed of Year 10 with passes in English and Mathematics.
• Minimum of Queensland C class provisional drivers’ licence (or ability to obtain).
• Sound written and verbal communication skills.
• Sound computer skills.
• Ability to work effectively and be positively involved within a team environment.
• Complete all training and assessment requirements of a Certificate III in Library and Information Services as per the provided training plan. This includes attending and participating in structured formal learning at the nominated Registered Training Organisation (RTO) as well as keeping an accurate and up to date training record book.

For further information review the Position Description. 

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Uniforms, tools and PPE provided (if applicable to your role)
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Shan

Contact Email: sb8@townsville.qld.gov.au (for position enquiries only)

How to Apply

Your application can be submitted via the 'Apply' link below. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. In your resume, please discuss your previous work experience and any certificates/qualifications you have completed.

The recruitment process for this role may include an aptitude test, group assessment centre and/or interview.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion.

Townsville City Council sincerely appreciates the funding received through the Queensland Government’s First Start Program initiative, which supports the Council in offering this apprenticeship opportunity.

Attachments:- Various_Trainee Library & Information Services Position Description.pdf

APPLY

Customer Service Officer - Library

Community Development | Customer Service, Library Services

• $75,630 to $81,263 pro rata, plus superannuation
• Part -time 45 hours per fortnight, permanent
• CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

Be the welcoming face of the City of Perth Library! As a Customer Service Officer, you'll assist visitors with enquiries, payments and access to library services, technology, collections and programs, delivering exceptional customer service to a diverse community every day.

Reporting to the Team Leader Library Operations, your responsibilities would primarily include:

• Deliver exceptional customer service by assisting patrons with library and City of Perth enquiries;
• Process memberships, payments and bookings, providing efficient support to visitors and clients;
• Support the day-to-day operations of the Library, ensuring services run smoothly and effectively; and
• Help create a safe, welcoming and inclusive environment for all library patrons and visitors.

About You

To succeed in this role, you will possess:

• Good communication skills with experience providing customer service via multiple channels;
• High level of computer literacy skills;
• Experience in taking payments and cash handling; and
• Ability to work autonomously and as part of a team

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• Fitness for work via a pre-employment medical;
• Must be available to work a rotating roster covering day and afternoon shifts, including weekends; and
• A satisfactory National Police Clearance (dated within 3 months).

How to Apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a tailored cover letter that addresses the essential and desirable selection criteria of no more than two pages; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5PM AWST on Sunday, 16 August 2026. Applications may be considered, and interviews conducted prior to, the closing date.

Please note: The advert may close earlier than the listed closing date should suitable applications be received, so we encourage you to apply as soon as possible.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.

For further information please contact Tess Fricke, Team Leader Library Operations, 08 9461 3587, tess.fricke@cityofperth.wa.gov.au.

Attachments:
- Application Pack - Customer Services Officer (Library).pdf
- Collection Notice.pdf
 

APPLY HERE

Customer Service & Library Officer

Job type: Full time

Salary: $79,000 – $87,000 per year + Super

Application close date: 24 Aug 2026 5-00 pm

Are you a dedicated Customer Service professional looking for a rewarding challenge in a breathtaking location?

Kangaroo Island Council is seeking a passionate and experienced Customer Service & Library Officer to provide exceptional service to our local community.

Join the team and thrive in this unique and inspiring setting, enjoying true work-life balance. This is an opportunity to excel in your craft and grow both personally and professionally.

Position objectives

The Customer Service & Library Officer has a strong focus on delivering high quality and consistent customer service to the local community, library members and members of the public.

Key requirements of the position (not limited to these) include:

• Providing outstanding customer service to residents and visitors, including answering enquiries, processing payments, and assisting with council services
• Assisting with day-to-day operations in the library
• Performing a range of administrative duties such as data entry, filing, and managing records

What we're looking for

• Previous experience in any or all of the following areas, customer service, administration or finance, preferably in a local government or public sector environment
• Strong interpersonal and communication skills, with the ability to provide excellent customer service
• Proficient in the use of Microsoft Office suite (Word, Excel, Outlook, Sharepoint) and other IT systems
• Attention to detail and the ability to work accurately under pressure
• Flexible and adaptable, with the ability to work as part of a team

What we offer

At Kangaroo Island Council, we value our employees and offer a range of benefits, including competitive remuneration, access to professional development opportunities, and a supportive and inclusive work environment. We are committed to creating a diverse and inclusive workplace, and we welcome applications from all backgrounds.

Further Information & How to Apply

For further information regarding the role, please email hr@kicouncil.sa.gov.au or contact Stephanie Wurst, Senior Manager People & Culture (08)8553 4500.

To apply please submit your application via SEEK addressing the selection criteria on how your skills, experience and qualifications meet the requirements of the position contained in the Position Description and an up to date resume, by Monday, 24 August 2026.

If you are ready to take on a rewarding role that makes a real difference in the community, apply now to join our team at Kangaroo Island Council!

Suitable candidates are subject to pre-employment screening which includes:

• Reference & Qualification Checks
• Work Rights Verification
• Functional/Medical Assessment
• National Police Clearance
• Working with Children Check

Employment at Kangaroo Island Council is subject to successful clearance of all these checks / certifications.

Senior Home Library Officer

Applications closing on 13 August 2026, 09:00 AM

• Reference Number: 21/26
• Job Type: Part Time
• Position Description: Senior-Home-Library-Officer-July-2026.pdf(PDF, 445KB)

Are you passionate about connecting people with information, reading and lifelong learning? Do you thrive on building meaningful relationships and making a genuine difference in the community?

The Burnside Library is part of South Australia’s extensive network of public libraries. The second busiest library in the State, Burnside prides itself on a dynamic collection of items available for loan along with programs including digital literacy, Baby Chat and Story Time, and author talks throughout the year. With over 220,000 visitors each year, the Burnside Library is situated at the heart of one of Adelaide’s most attractive and historic residential areas. The City of Burnside covers 28 suburbs and has a residential population of over 45,000. We are focused on making a real difference in our community and achieving our vision to deliver services valued by our community.

The City of Burnside is seeking an enthusiastic and customer-focused Senior Home Library Officer to coordinate and deliver our valued Home Library Service. This rewarding role supports residents who find it difficult to visit the library due to age, disability, illness or frailty, ensuring they remain connected to books, resources, learning opportunities and their community.

Working closely with customers, carers, volunteers and community partners, you will help improve wellbeing, reduce social isolation and promote equitable access to library services.

About the Role

As the Senior Home Library Officer, you will:

• Coordinate and deliver the Home Library Service for eligible residents.
• Develop personalised reading and resource profiles for customers.
• Select and prepare collections tailored to individual interests and needs.
• Coordinate volunteer-supported delivery schedules and service operations.
• Promote the service and identify opportunities to increase participation.
• Provide excellent customer service
• Supervise volunteers and support staff as required.

About You

You are a compassionate and community-minded professional who enjoys working with diverse groups of people and creating positive customer experiences. To be successful, you will bring:

• Experience in a public library and/or customer service environment.
• Demonstrated ability to deliver personalised customer service and readers' advisory support.
• Strong organisational skills with the ability to manage competing priorities.
• Experience coordinating volunteers.
• Experience using library management systems and associated e-resources.

The position is on a part-time FTE 0.8, classified at Level 3 plus 12% superannuation under the City of Burnside Administration Employees Enterprise Agreement 2023. 

As part of our team, you will have the opportunity to work with an amazing, supportive team, a beautiful area to contribute to, flexibility, a great culture and the knowledge you are improving the quality of life for people who live, work and visit our Council area. A great place to work! We strive to build a diverse, inclusive workforce that reflects our community and encourage applications from any background and ability.

You will be required to undertake a National Police and DHS Check as part of the on-boarding process and must have the right to live and work in Australia to apply for this position.

For initial enquiries, please contact Judy Brown, Coordinator Customer Service on (08) 8366 4224. 

A copy of the position description can be obtained from Council’s website www.burnside.sa.gov.au

If you’re ready to be part of the Library team, have the skills and experience, please submit an application including a cover letter and CV in PDF format via e-mail to jobs@burnside.sa.gov.au quoting Ref No 21/26.

Applications close 9am Thursday 13 August 2026.

Programs and Community Engagement Officer 

• Permanent, full-time opportunity (part-time/job share arrangements may be considered) 
• Supportive team culture & career development opportunities 

This role is responsible for planning, coordinating and delivering engaging programs and activities that inspire lifelong learning and support community wellbeing across Council’s libraries. The position plays a key role in supporting a diverse range of library programs and outreach activities, working collaboratively with internal teams and external partners, and contributing to the dynamic delivery, promotion and coordination of service-wide programs. 

Working with us: 

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community. 

What this role looks like: 

• Deliver high quality customer service in a high volume fast paced environment 
• Plan and coordinate the delivery of programs and activities that support lifelong learning and community wellbeing across the libraries. 
• Participate in a range of library programs and outreach activities including driving the Library vehicle. 
• Actively seek out opportunities to partner to deliver programs and activities. 
• Work with external providers to ensure supply meets agreed standards, procurement processes are adhered to and necessary documentation is verified. 

What are we seeking in our new team member: 

• Tertiary qualifications in Library & Information Services or related field or currently undertaking 
• Drivers Licence (Class C) NSW. 
• First Aid and CPR Certificate 
• Working with Children Check 

Benefits of working with us: 

Competitive rates of pay at $89K per annum + Superannuation, paid weekly, paid training to keep your skills up to date. An opportunity for bonus payments and to participate in wellbeing initiatives and benefits available to staff through our EBA and other programs. 

Next steps: 

Please review the Position Description and apply via Council’s Careers webpage by 5pm on 19th August 2026. As applications will be processed upon receipt, early submission is encouraged. 

APPLY HERE

People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at: 

hr@thehills.nsw.gov.au. 

Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position. 

Library Officers - Customer Service

Job No: NSYD611 | Location: North Sydney

Located in the heart of North Sydney, Stanton Library is a vibrant community hub that connects people with knowledge, ideas, technology and each other. We pride ourselves on providing welcoming, inclusive, and innovative library services that support lifelong learning, creativity and community engagement.

North Sydney Council administers the North Sydney local government area on Sydney’s picturesque lower North Shore. Our 400 employees look after 77,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands and a bustling CBD.

The role 

Join Stanton Library’s Library Experience team and help create welcoming, positive experiences for our community. We’re looking for experienced, people-focused Library Officers who enjoy connecting customers with the right information, services, technology and events.

We have 2 x Part Time roles available at Stanton Library: 

Position One - 16 hours per week 

Mondays 5pm to 8:15pm, Wednesdays 5pm to 8:15pm, Saturdays 1:30pm to 5:15pm and Sundays 1:30pm to 5:15pm

Position Two - 10.75 hours per week 

Fridays 3pm to 6:15pm, Saturdays 1:30pm to 5:15pm and Sundays 9:45am to 1:30pm

The person

You are an excellent communicator who enjoys collaborating with colleagues, engaging with the community, and delivering solutions that enhance the customer experience and meet evolving community needs.

If you thrive in a busy and varied environment and value excellent customer service and teamwork, we’d love to hear from you.

Why work at NSC? 

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

North Sydney Council as an employer offers excellent employee benefits such as:

• Easy accessibility to work with spectacular harbour view work locations
• Access to Fitness Passport 
• Excellent work-life balance with a 35-hour working week for indoor employees 
• Flexible working hours with access to flexi-time for indoor employees
• Freedom to direct contributions to any compliant superannuation fund
• Health and Well-being programs for all employees such as Yoga and Boxing
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Invitations to local government events, training and planning sessions
• Close locale to transport options including train, bus, metro and bike ways 

How to apply

Applicants are required to submit a resume and respond to the application screening questions below. 

It is an essential requirement of this role that a Working with Children Check (WWCC) is conducted. It is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment. 

Hourly rate from: $38.22 to $45.63 per hour + transport allowance + 12% superannuation 

To view the Position Description, Click Here

Closing Date: 11 August 2026 - 11.30pm 

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion. North Sydney Council also adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply. 

About Us

With a cohort of approximately 400 permanent (full time and part time) employees, we consider ourselves not too big, not too small - just right! At North Sydney Council we're committed to creating a diverse, inclusive and positive workplace. Our teams value the unique contribution each member makes, and genuinely strives towards making North Sydney Council a fun place to work! The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing. Our commitment to our staff at North Sydney Council is: To optimise employee performance in an enjoyable, safe, fair and equitable workplace

APPLY with SEEK | APPLY with COUNCIL

Customer Service Officer

Are you passionate about helping people and creating positive experiences? Join Your Library as a Customer Service Officer and play an important role in delivering exceptional service to our diverse community. 

Located at: Healesville Library

Classification: Band 3 Level A-D $67,363 – $74,216 pro-rata (Dependent on skills and experience)

• Permanent, Part time – 16 hours average per week including 1 in 3 rostered Saturdays (Healesville)
• 12% Superannuation

Roster:

• Thursday
• Friday
• Saturday (1 in 3) Healesville 9:45am – 12noon (2.25 hours) + 1 hour OT

As a Customer Service Officer, you will: 

• Provide friendly, customer-focused service that reflects Your Library’s vision and values. 
• Promote and assist customers with library collections, programs, and digital services. 
• Support a self-service environment and help customers confidently use technology. 
• Contribute to community programs and events that inspire learning and connection.
• Ensure a safe, welcoming, and inclusive space for all. 

This is a great opportunity to work in a dynamic, community-focused organisation where every day brings new opportunities to make a difference. 

We’re seeking someone who is: 

• Passionate about helping people and creating positive experiences. 
• Skilled in customer service with strong communication and problem-solving abilities. 
• Comfortable using technology and supporting others to do the same. 
• Organised, adaptable, and able to manage multiple tasks. 
• Committed to Your Library’s values of equity, inclusion, and innovation. 

Key Selection Criteria

• Demonstrated understanding of customer service excellence in a busy public-facing environment.
• Strong inter-personal skills, including the ability to respond promptly and courteously to customers who are accessing a diverse range of services.
• Ability to work in a fast-moving digital environment and assist members of the public to utilise library technology.
• Sound written and verbal communication skills and the ability to engage effectively with people of all ages and from diverse backgrounds.

A current Working with Children Check and Driver’s Licence are required (or willingness to obtain).

Ready to apply?

• View more information about our recruitment process below.

Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria. Late applications will not be accepted. 

Applications will only be accepted via jobs@yourlibrary.vic.gov.au. Hard copy applications will not be considered. 

Applications close 11.59pm Monday 17 August, 2026

Further enquiries: 

To find out more about the job before you apply, you can contact:

Emma Jahn, Regional Manager on (03) 9800 6440 or Katja Gurney, Healesville Team Leader on (03) 9800 6474.

We look forward to receiving your application.

Position Description

Library Technician Systems

Community and Place Directorate | Library

Closing date: 11/08/2026

Permanent, part time role (.75 FTE)

• Take the lead in optimising library technology and systems
• Flexible work options, super up to 16% + employee perks 
• Free Cockburn ARC gym membership and wellness programs 

About Us

The City of Cockburn is centrally located in the southern suburbs of Perth, on Whadjuk country. We’re a place of experiences, just 20 minutes’ from Perth city, with everything from pristine beaches and wetlands to theme parks and world-class recreation facilities.

At the City of Cockburn, we’re more than just a local government – we’re a vibrant, forward-thinking organisation that puts our people first. Our team is united by a shared desire to make an impact by helping to achieve our vision - Cockburn, the best place to be.

About the Role

We now have a fantastic opportunity for a passionate Library Technician – Systems to take ownership of the administration, optimisation and development of our Library Management System (LMS) and associated technologies.)

Reporting to the Library Technology Coordinator, you’ll play a key role in supporting high‑quality library operations by:

• Managing LMS administration, upgrades and enhancements
• Overseeing cataloguing operations
• Providing technical support and delivering staff training
• Developing and maintaining system procedures and analytics
• Liaising with the State Library, LMS providers and internal teams

This position sits within Library Services in the Library, Place and Culture Service Unit—supporting cohesive, innovative and community‑focused library experiences across the City.

About you

We’re seeking a proactive and solutions‑focused Library Technician with strong technical aptitude and a passion for enhancing digital library services. You’ll enjoy analysing problems, improving processes, and collaborating with staff across multiple library branches.

Besides demonstrated experience, you’ll need to have:

• Recognised qualifications eligible for Technician membership of ALIA or equivalent
• Strong understanding of library and information science principles
• Demonstrated experience with Spydus or a similar LMS
• Excellent communication, analytical and problem‑solving skills
• Ability to develop procedures, deliver training and manage competing priorities
• Commitment to customer service in a digital and technology‑rich environment

If this sounds like you, we invite you to apply today and make an impact.

Salary and Benefits: Salary range from Level 5 Step 1 – Step 4 ($96,998.46 - $102,899.20) of the City of Cockburn Industrial Agreement 2025, based on qualifications and experience. 

Need more information?  We encourage applicants to read the position description for a full understanding of the role before applying. For a confidential discussion about the role, please contact Adrian Chester, Library Technology Coordinator on (08) 9411 3804.

Apply: Hit the apply button and follow the prompts.

If you want to make your application stand out from the crowd, you can address the essential criteria (skills, knowledge, experience and qualifications) detailed in the Position Description in a separate document of no more than two pages and submit with your application.

To be eligible for this role you must be legally permitted to work in Australia on a full-time permanent basis. All applicants are required to undergo a pre-employment process which includes a fitness for work assessment, alcohol and drug screening, qualification/licence checks and a Nationally Coordinated Criminal History Check.

Closing Date: Tuesday 11 August 2026 at 5pm. The City of Cockburn reserves the right to commence shortlisting and close the advertising period early. We are currently not accepting applications from agencies.

We value equal opportunities for all which is why the City of Cockburn strongly encourages candidates from diverse backgrounds to apply. Every applicant is valued here.

Attachments:- ECM_6583019_v5_Position Description - Library Services - Library Technician Systems - Spearwood.pdf

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