Coordinator Library Customer Experience

Closing Date
Contact Officer
Justin Yeomans, Manager Cultural Engagement and Library Services
Contact Number
02 9330 9530
Location
Georges River Council, NSW

 

Coordinator Library Customer Experience

Job No: GR400617 | Location: Hurstville

Georges River Council has an exciting opportunity for a Coordinator Library Customer Experience to join and lead our team, based in Hurstville.

About Georges River Libraries

At Georges River Libraries, we foster a vibrant community where people come together to share ideas, knowledge, and experiences. Our inviting spaces provide a range of resources, including books, manuscripts, photographs, films, maps, and our unique 'Library of Things.' From quiet reading rooms to bustling media labs, our libraries offer an ideal environment for discovery, socialising, and play. Our friendly team is dedicated to assisting our community with their library and resourcing needs, helping inspire their world.

About the Role

  • The Coordinator of Library Customer Experience is a senior leadership role overseeing three direct reports and a team of 20+ staff, including casuals.
  • This position ensures welcoming library spaces, high-quality customer interactions, staff scheduling, and training.
  • As part of the Cultural Engagement and Library Services leadership team, the role supports innovative strategies aligned with the Georges River Library Strategy.
  • We are looking for an experienced leader who understands the challenges of delivering excellent customer service in a public library setting.
  • This role offers a generous car allowance in addition to the base salary and is primarily based at Hurstville Library, with occasional travel to other locations.

What we Offer

  • Permanent, Full time - 70 hours per fortnight 
  • Full time salary from $123,891.39 - $143,546.89 per annum plus 11.5% superannuation (dependant on the skills, qualifications and relevant experience of the suitable candidate)
  • Car Allowance
  • 9-day fortnight subject to operational requirements
  • Health and Wellbeing paid leave
  • Fitness Passport Program offering discounted membership for you and your family to selected facilities
  • Employee Assistance Program
  • Salary Packaging Options
  • Sponsored Study Program
  • Parental Leave and Support
  • Employee Rewards Program
  • Ongoing Education and Resources

The successful candidate will have

  • Tertiary qualifications in Library and Information Science, Customer Service or equivalent
  • Current Working with Children Check
  • Current NSW Drivers Licence (Class C)
  • Demonstrated experience supervising the delivery of customer focused services in a library or equivalent cultural organisation
  • Demonstrated experience in leadership, team building and staff development, including mentoring, performance management and change management
  • Demonstrated experience leading the implementation and management of customer experience improvement projects
  • Demonstrated experience leading the implementation and management of a staff roster
  • Demonstrated experience leading the development and implementation of staff training programs
  • Demonstrated experience in designing and evaluating services that reflect and enhance the cultural, informational, recreational and educational needs of the community
  • Demonstrated experience developing business cases, grant submissions, award applications and presentations to support organisational decision making
  • Demonstrated high level oral, written and interpersonal communication skills, including report writing, effective negotiation, consultation and consensus building
  • Demonstrated financial management skills and experience managing an operational budget
  • Demonstrated experience managing complex projects and competing priorities, including an ability to work to deadlines
  • Demonstrated experience using Microsoft Office Suite as well as content management systems and technology in a public library or equivalent setting

Desirable

  • Leadership experience in a public library
  • Experience leading projects with a diverse and multicultural client base
  • Leadership experience in local government
  • Ability to speak an identified community language such as Arabic, Cantonese, Mandarin, Greek

If you have made a positive commitment to further your career and you possess the attributes located in the complete Position Description essential criteria, then please submit your application today. Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

If you would like further information on this role, please contact Justin Yeomans, Manager Cultural Engagement and Library Services on 02 9330 9530.

Applications must be completed and submitted via our website. Closing Date: Tuesday 12 November 2024 at 11.59 PM AEST.

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

APPLY NOW

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQIA+ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.