Customer Services Library Assistant

Closing Date
Contact Officer
Sharon Lee, Customer Services Co-ordinator
Contact Number
(02) 9847 6805
Hornsby Shire Council, NSW


Customer Services Library Assistant

Reference Number: 2024-33

Closing Date: 08-04-2024

Employment Type: Permanent Full Time

Full-time permanent position

Salary: $2,135 to $2,380 per fortnight (based on 70 hours per fortnight) plus superannuation and a nine day fortnight.   

Please see the roster available at

Appointed rate of pay in this range will be based on skills, qualifications, and experience.

Wanting to start your library career or looking to re-join the work force?

This position offers a challenging and rewarding opportunity for a customer focused, flexible and organised person who loves problem solving to join our customer service team.

About us

Hornsby Shire is located on Sydney's upper north shore, approximately 25 kilometres north of the CBD. Known as the ‘Bushland Shire’, our local government area is characterised by bushland comprising national park, major waterways, natural reserves and rural landscape. The rest of the Shire combines urban, rural and open spaces.

About the role

In your new role, you will be part of a customer focused team that supports library and information services to Hornsby Shire community by assisting with the provision of efficient and effective information and circulation services.

This is an operational position that relies heavily on teamwork and requires that work be prioritised according to customer need.

The Customer Services Library Assistant position has the following major components:

· Provision of quality customer services
· Provision of efficient circulation services
· Maintenance of collection and facilities
· Support of library services and programs across the library network

About you

The Customer Services Library Assistant position requires an enthusiastic, customer oriented person who has good communication skills. Current enrolment in an approved course in Library Studies is the minimum qualification for the position. The ability to be an effective member of a team is critical to the success of this role as is accuracy and attention to detail and the ability to meet deadlines.

In your new role you will;
* Be interested in assisting the community
* Be flexible and co-operative approach to work with good problem solving skills
* Have enthusiasm for working in a public library
* Have a commitment to continuous learning

The Customer Services Library Assistant is primarily based at Hornsby Library and may be required to work at other branch libraries. 

Current enrolment in an approved course in Library Studies is the minimum qualification for this position.

A current Working with Children check is required.

Please note that unsuccessful applicants deemed suitable in the recruitment process may be considered for a casual position.

Benefits of Working with Us!

We pride ourselves on having a fantastic culture with a genuine appreciation for work-life balance. Visit and click on "what we offer" to learn about the wonderful benefits available at Hornsby Council.

Please note that double vaccination is required to work in this position and to attend an interview.

For further information, please contact Sharon Lee, Customer Services Co-ordinator, on (02) 9847 6805

Closing date: 8 April 2024 at 11.30pm

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