Information Officer (Library Programs)

Closing Date
Contact Officer
Richard Grant directly on (08) 9207 8585 or email
Contact Number
T: (08) 9207 8585 or E:
City of Swan Council, WA


Information Officer (Library Programs)

Expressions of Interest


About the role:

City of Swan Libraries are seeking creative individuals for a casual relief pool of Information Officers. Casual roles may also be used to develop and deliver workshops and programs across our library branches that support literacy, community learning and inclusion.

Reporting to the Learning Communities Manager and the Library Coordinator, the Information Officer primary responsibility is to deliver seamless customer service in the City of Swan Libraries.

Key accountabilities include, but are not limited to:

  • Act as the first point of contact and provide a high standard of customer service to all customers seeking Library and/or City of Swan information and respond to their request or ensure they are referred to the appropriate City Officer or external agency
  • Assist clients to use City and library technologies and online resources enabling customers to access information on the City of Swan and Libraries websites
  • Promotion of City and Library services to the community through a range of media and face to face interactions
  • Support specialist staff in promotion and delivery of inclusive community learning programs – including, but not limited to – adult learning sessions, author talks, youth workshops, tech-help sessions, book clubs and literacy programs

Qualifications and skills considered advantageous include, but not limited, to:

  • Early childhood/primary education or education support experience
  • Story sharing/telling skills and the ability to present to groups of all ages
  • Working knowledge of early literacy and digital literacy
  • Music and sound recording, filmmaking, graphic design, or game design
  • Customer service skills are essential for all casual roles
  • Previous experience developing and delivering workshops is desired
  • Ability to work proactively as part of a team and independently
  • Sound understanding of the role and value of public libraries

In addition, successful candidates will require the following:

  • Ability to work in line with the COVID-19 Mandatory Vaccination (Workers) Directions
  • A satisfactory National Police Certificate
  • A current Working with Children Check

About working with us:

The hourly rate for this position will be from $31.11 - $32.93, depending on the skills and experience of the successful applicant.

About the City:

The City of Swan is the largest local government area within metropolitan Perth, Western Australia, covering more than 1,043 square kilometres, and located less than 30 minutes from the CBD. Our purpose at the City is to improve the quality of life for all of the people who live in, work in and visit the City of Swan by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan we are committed to recruiting and retaining the right people and creating a great place to work.  We offer our employees real careers, real impact, and real rewards.

For a confidential discussion regarding the role, please contact Richard Grant directly on (08) 9207 8585 or email

For queries regarding the application process, please contact our friendly People Services team on (08) 9267 9014.

To apply please submit a cover letter of no more than 1 page that outlines your qualifications and why you would be a good fit for this role, and a resume via the link.  

The estimated closing date is Sunday 2 October, 2022 at 11pm but the City of Swan reserves the right to close this advertisement prior to this date.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

Attachments:PD Information Officer 30933.pdf | Apply