Library Systems Support Specialist

Closing Date
Contact Officer
Olga Avramenko, Library Systems & Business Coordinator
Contact Number
T: 02 9391 7930 during business hours
Woollahra Council, NSW



Library Systems Support Specialist

  • Reference Number: S100-22-814
  • Closing Date: 13-06-2022
  • Employment Type: Permanent Full Time
  • $79,453.39 to $96,651.44 p.a. plus super
  • Permanent full-time plus time in lieu day off every three weeks
  • Primarily based at Double Bay Library - short walk from Edgecliff Train Station

About us

Woollahra is an area steeped in natural beauty and heritage appealing to residents, businesses and visitors who enjoy its many parks, waterfront locations and historic buildings. Our people come from a diverse range of backgrounds and professions creating a dynamic workforce of over 400 staff members.

We strive to deliver an exceptional customer experience and we are dedicated to looking after our staff, because if we look after our people, we will be better placed to look after our community.

About the role

An exciting opportunity has arisen for an experienced and highly motivated Library Systems Support Specialist to join Woollahra Libraries on a full-time basis.

As the Library Systems Support Specialist, you will be required to manage the operation and maintenance of all library systems and associated technologies across all Library service points.

You will provide IT support and training for library staff and customers, liaise with system suppliers and Council Information Technology staff, prepare statistics as required, implement new technology, manage small IT projects and assist with implementation of Library Technology Plan. Additionally, you will also be required to work a number of library customer service 'floor shifts' throughout the week. 

About you

We are seeking a self-motivated, enthusiastic, innovative professional with exceptional IT skills to assist with the co-ordination of Information Technology across all Library service points.

Essential Criteria

  • University qualifications in Information Technology and/or Information Studies or Information and Knowledge Management (or equivalent).
  • Demonstrated experience in systems implementation and vendor management.
  • Demonstrated experience in systems support including troubleshooting of PC hardware, software and other peripherals.
  • Strong analytical and problem solving skills with the ability to review work processes and systems.
  • Demonstrated project management skills and ability to work independently and to manage competing priorities.
  • Knowledge and skills in data extraction, manipulation and statistical analysis.
  • Proven ability to develop and deliver training to staff and customers in the use of technology.
  • An enthusiastic and engaging approach to providing excellent customer service.
  • Well-developed oral and written communication skills including report writing and social media.
  • Ability to perform the physical requirements of the role as outlined in section eight (8) of the position description.
  • Current C Driver’s Licence.

Desirable Criteria

  • Experience in public libraries and /or experience in supporting a Library Management System and library related technologies.
  • Demonstrated understanding of reporting software e.g. Crystal Reports.
  • Working knowledge of current and innovative technology trends that can be applied to a library environment.

How to apply

  • Apply on line by clicking the link below.
  • You will be asked to demonstrate how you meet each of the selection criteria.
  • If you have a separate statement addressing the selection criteria, please upload it as a cover letter and simply refer to it in the online questionnaire.
  • You will be able to upload 2 documents only.
  • For information on applying for Council jobs, please refer to
  • For further information about the role, please contact Olga Avramenko, Library Systems & Business Coordinator on 02 9391 7930 during business hours.
  • Our preference is for applications to be submitted online, however, we will accept hard copy applications addressed to Human Resources, Woollahra Council, PO Box 61, Double Bay, NSW, 1360.

CLOSING DATE:   11:59pm on Monday 13 June 2022

Woollahra Council is committed to responding to its responsibilities under the Work Health and Safety Act 2011 in undertaking all measures that are reasonably practical to ensure the health and safety of all our workers. As of 1st December 2021, new employees must be fully vaccinated (two doses) with an approved COVID-19 vaccine and provide evidence seven days prior to commencement.

Should an applicant indicate that they wish to seek an exemption on medical or other grounds, they will need to provide evidence of their circumstances such as an accepted certified medical contraindication.

Woollahra Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

View The Job Description (Library - Position Description, PD - Systems Support Specialist - May 2022.pdf) ]
Preview The Position Requirements ]