Senior Coordinator Library Operations & Community Engagement

Closing Date
Contact Officer
Contact Number
The Hills Shire Council, NSW


Senior Coordinator Library Operations & Community Engagement

REWARDING Career Opportunity at The Hills Shire Council

About the role:

Exciting opportunity for an innovative and experienced library professional who is passionate about libraries and the future direction and trends of library service delivery. You will be instrumental in the strategic development of the Library Service.

The Successful applicant will provide dynamic leadership and direction to the Library Customer Service, Operations and Community Engagement teams, ensuring delivery of high quality customer focussed Library and Council Services and programs, while delivering effective and efficient operational management of all Library Service points.

Duties include:

  • Seek out opportunities to improve processes and procedures for the delivery of services.

  • Plan resource allocation to ensure all service points are effectively and efficiently staffed.

  • Manage the development and implementation of training.

  • Oversee an innovative annual Promotions and Community Engagement Program.

  • Identify and develop solutions for complex issues and problems.

  • Resolve high level or escalated customer requests, enquiries and complaints.

  • Direct Customer Service as rostered including nights and weekends.

About you:

To be successful in this role you will have:

  • Degree or post graduate qualification in Library & Information Studies or related discipline
  • Extensive experience in managing multiple customer focussed, high volume, library
  • branches and delivering high standard services.
  • Highly developed complex problem solving skills.
  • Proven experience building and leading a team in a multi-site, multi-tasking environment
  • Proven experience managing change
  • High level oral and written communication skills, ability to build relationships.

Working with us:

THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Variable Leave days, Proactive Wellbeing Initiatives, and Working for the Community.

Position details:

Permanent full-time role, S0982, Salary: From $100K + Superannuation

Next steps:

Please review the Position Description available via the job attachments within the advertisement and submit your application online at by 5pm on 24th August 2022. Please include a cover letter in your application that includes short (maximum 200 word) responses to the following questions.

  1. How do you inspire staff to provide great customer service?

  2. What is the best work initiative you have come up with and implemented in the last 6 months?

  3. What strategies would you put in place to ensure all service points are adequately staffed?

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.


We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

Hills Shire Values