Tech Support Officer

Closing Date
Contact Officer
Liam Blandon, Manager Digital Services
Contact Number
(03) 9800 6408
Your Library (ERL), VIC


Tech Support Officer

Located at: Bayswater Library

Classification: Band 4, Level A-D

  • Permanent full-time – 35.00 hours per week
  • $71,515 – $77,698 plus Superannuation

We are seeking a Tech Support Officer for our Bayswater Library.

To be a successful TSO you must have an affinity with technology. At any time of day, a library user may ask for help – we cannot pre-determine their questions, their devices or even their own capabilities. More often or not they have been told by a friend that “the lovely person at the library will help” – so be prepared.

Your team colleagues often look to you for support. You manage and facilitate weekly booked one-on-one sessions – developing technology literacy skills. These sessions may not necessarily be held in the library e.g. sessions could be provided at Aged Care Facilities. You may be asked to lead TSO sessions about a variety of technology devices in bigger group sessions (again, not necessarily in the library). The ability to train and provide the impetus to learn is essential. 

You support in-house technology training programs; you are your branch champion. To ensure success you need to build an excellent working relationship with your team, colleagues and the wider regional network of fellow TSOs.

You also provide first point of contact customer service. You undertake routine library tasks, keep the library looking attractive and inviting, and assist library staff as required. You must: 

  • Have a love of working with people, high-level interpersonal skills and emotional intelligence
  • Be prepared to muck in when your team needs you, from setting up tables and chairs for events, to participating in festivals, to returning and shelving library materials 

Your job is always changing, and we encourage you to take the initiative and to give it your best.

How to apply:

All applicants are required to read the Position Description and Conditions of Employment prior to applying.

Applications will only be accepted via Hard copy applications will not be considered. 

Your application must include:

  1. Resume;
  2. Cover Letter briefly stating (250 words or less) – what makes you a suitable candidate? What skills will you bring to the role?; and
  3. A short video – definitely no more than three minutes – that demonstrates your skills, strengths and personality.

Applications that do not include all of these components may not be considered. Late applications will not be accepted. 

Applications close 5pm Friday 24 November 2023 and should be sent to:  


Further enquiries: 

Questions about the role can be asked of Liam Blandon, Manager Digital Services: (03) 9800 6408 

Questions about Your Library’s conditions of employment can be asked of Chantell Harriss, Manager Branch Services: (03) 9800 6414