Library Customer Service Officer (Casual)
Job Summary
Goldfields Library Corporation is a leading, people-focused organisation delivering outstanding services for communities across Greater Bendigo, Mount Alexander, Macedon Ranges and Loddon shires. The vision for the Goldfields Library Corporation is Your stories. Your way. Your local library.
The ideal candidates to join our casual team will be flexible and reliable, passionate about libraries and able to provide proactive customer service to library patrons. Experience with person-first customer service and de-escalation strategies will be looked upon favourably.
Casual staff are a valued part of our organisation and assist with the full range of library services including day to day operations, program delivery, community relations, collection access, shelving and information services.
We are seeking applicants who can work at any of the libraries across our region, including Castlemaine, Gisborne, Kyneton, Romsey, Woodend, Heathcote, Bendigo, Kangaroo Flat and Eaglehawk. Availability for library agency shifts (via work vehicle to Loddon Shire) would also be looked upon favourably.
The role is:
- Casual
- Band 3A
- Shifts are a minimum of three hours duration and may occur across library opening hours including evenings and Saturdays
- Casual staff must be available for a minimum of two shifts per week
This is an exciting opportunity to work for an organisation that values its people and is respectful, collaborative and future focused.
Position Description
Please click here for the position description.
How To Apply
To apply, go to the advertisement on SEEK, click APPLY and upload your application. Your application must include:
- Cover letter, no more than two pages, outlining your relevant experience and why you would be a good fit for this role – please include location availability
- Resume
Applications must be received by 4.00pm on Monday 2 March 2026
Goldfields Libraries is a Child Safe organisation and as such a current Victorian employee Working with Children Check is a condition of employment. A police check will be conducted prior to commencement.
GLC believes that diversity and inclusion are critical to our success. We are committed to creating an environment that is inclusive and welcoming to all, where everyone has the opportunity to contribute and grow. We value diversity in all its forms, and we believe our differences make us stronger. We are committed to providing equal opportunities to all our staff and we work to ensure that everyone is treated with respect and dignity. We recognise the knowledge, insights and capabilities of Aboriginal and Torres Strait Islander peoples and highly value their strength, resilience and cultural competence.
Should you require reasonable adjustments at any stage of the recruitment process, please be in touch with recruitment@ncgrl.vic.gov.au