Senior Customer Service Officer - Library (Part Time 21 hours p.w)

Rewarding Career Opportunity at The Hills Shire Council

• Castle Hill
• Reference: 5134136

About the role:

An opportunity exists for a motivated and experienced Senior Customer Service Officer to join our Library Services Team. Based initially at Vinegar Hill Memorial Library in Rouse Hill Town Centre the successful applicant must be willing to work at any of Council's Libraries.

Hours (as rostered):

• Monday: 7 hours
• Tuesday: 7 hours
• Wednesday: 7 hours
• One weekend (Saturday and Sunday) every 6 weeks

Duties include:

• Day to day supervision of Library operations within the branch
• Participation in a range of programs and activities including those for pre-schoolers & seniors
• Delivery of a range of Library and Council Services including applications and payments

About you:

To be considered for this role you will be an experienced customer service officer and will possess:

1. HSC or equivalent
2. Current Class C Drivers Licence
3. Tertiary qualifications in Library Studies/related field or currently undertaking relevant study
4. Experience in supervising staff
5. Experience in a high volume, fast paced customer focused service environment
6. Proven experience in the use of technology for service delivery
7. Experience in dealing with challenging customer interactions
8. Experience dealing with diverse cultures and age groups

Working with us:

THSC employees enjoy: Performance Bonuses, Learning and Development Opportunities, Rostered Days Off and Variable Leave, Proactive Wellbeing Initiatives and Working for the Community.

Position details:

Permanent Part Time Role, Pos#S0528, Salary: From $38 p/h + Superannuation + Other Benefits

Next steps:

Please review the Role Statement and Job Demands available on Council's Careers Page and submit your application online at www.thehills.nsw.gov.au by 5pm on Sunday 19 July 2020.

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

Applications Close: 19 Jul 2020

Customer Service Officer - Library (Part- time 21hrs p.w)

Rewarding Career Opportunity at The Hills Shire Council

• Castle Hill
• Reference: 5134121

About the role:

An opportunity exists for a motivated and experienced Customer Service Officer to join our Library Services Team. Based initially at Castle Hill Library the successful applicant must be willing to work at any of Council's Libraries. This is a great development opportunity for a candidate looking to further their library experience.

Hours:

• Monday, Tuesday, Wednesday 7 hours per day as rostered and one weekend (Saturday and Sunday) every 6 weeks

Duties include:

• Day to day operations in the Library as rostered
• Process a range of applications, transactions and payments for both Council and Library
• Resolve customer enquiries and complaints on a range of Library services within agreed guidelines
• Participate in a range of Library marketing and outreach activities targeting customers from diverse cultures and age groups

About you:

To be considered for this role you will be an experienced customer service officer and will possess:

1. HSC or equivalent
2. Current Class C Drivers Licence
3. Experience in a high volume, fast paced customer focused service environment
4. Proven experience in the use of technology for service delivery
5. Experience in dealing with challenging customer interactions
6. Experience dealing with diverse cultures and age groups

Working with us:

THSC employees enjoy: Performance Bonuses, Learning and Development Opportunities, Proactive Wellbeing Initiatives and Working for the Community.

Position details:

Permanent Part Time Role 21hrs p/w, Position Number S0409, Salary: From $33 p/h + Superannuation + Other Benefits

Next steps:

Please review the Role Statement and Job Demands available on Council's Careers Page and submit your application online at www.thehills.nsw.gov.au by 5pm on Sunday 19 July 2020.

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

Applications Close: 19 Jul 2020

Acquisitions & Bibliographic Services Officer - Library

Rewarding Career Opportunity at The Hills Shire Council

• Castle Hill
• Reference: 5134040

About the role:

An opportunity exists for a motivated and experienced Acquisitions & Bibliographic Services Officer to join our Library Services Team. Based at Castle Hill, the successful applicant will be regularly rostered to work across all branches of the library service delivering direct customer service as well as training and supporting staff in the use of the Spydus LMS. You will also be rostered to work one weekend every six weeks.

Duties include:

1. Ensure the efficient and accurate ordering, cataloguing and processing of new items added to the Library collection;
2. Establish and streamline operating procedures and processes for allocated modules of the Spydus LMS;
3. Develop and deliver training to new and existing staff in optimum use of the Spydus LMS;
4. Efficiently and effectively resolve customer enquiries and complaints on a range of Library & Council services within agreed guidelines or in consultation with specialist staff;
5. Effectively and efficiently process a range of applications, transactions and payments for both Council and Library;
6. Work cohesively as part of a team, building relationships, sharing knowledge and skills and working to "close the loop" on customer interactions within agreed guidelines;
7. Participate in projects, as allocated.

About you:

To be considered for this role you will possess:

1. Diploma of Library & Information Studies or equivalent;
2. Minimum 2 years in depth experience working with the Acquisitions / Bibliographic modules of a Library Management System;
3. Demonstrated recent, substantial experience in cataloguing & classification including RDA;
4. Experience in managing ‘Shelf ready' services;
5. Highly proficient in training end users;
6. Highly developed problem solving skills;
7. High level time management & organisational skills;
8. Class C Motor Vehicle Licence
9. Working With Children Check

Working with us:

THSC employees enjoy: Performance Bonuses, Learning and Development Opportunities, Proactive Wellbeing Initiatives and Working for the Community.

Position details:

Permanent Full Time Role, Position Number S0916, Salary/Circa: From $74k + Superannuation + Other Benefits

Next steps:

Please review the Role Statement and Job Demands available on Council's Careers Page and submit your application online at www.thehills.nsw.gov.au by 5pm on Sunday 19 July 2020 2020.

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

Applications Close: 19 Jul 2020

Library Officer - Community Engagement

• Reference Number: SS090LS - July 2020
• Closing Date: 26-07-2020
• Employment Type: Permanent Full Time

Library Officer - Community Engagement
Be passionate. Be progressive. Hawkesbury City Council.

• Permanent Full time – 35 hrs per week
• 9 Day fortnight

This role represents a unique opportunity to join an organisation that offers exciting challenges to provide contemporary services to our community. If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community we want to hear from you.

The Role:

This role is responsible for leading, delivering and promoting friendly and efficient library services and programs to increase community awareness and involvement. Working within the Cultural Services Branch your responsibilities include developing constructive partnerships with community groups, organisations and businesses to assist in library programs in order to increase community engagement.

About You:

Are you customer service focused with the confidence to interact with the public and deliver a variety of programs. The ideal candidate will have high attention to detail, succinct accurate writing style and good time management.

Essential Criteria:

• Qualifications in Library and Information Services or relevant qualifications or experience in public library
• Demonstrated experience in promotion including use of a range of print and digital media tools
• Demonstrated experience in developing and delivering programs for diverse audiences
• Demonstrated ability to deliver quality customer services, contribute to service improvements and adapt to change
• Flexibility to work weekends and evening rosters and to present occasional out of hours programs
• Completion of a Working with Children Check

The Rewards:

An attractive salary will be negotiated with the successful applicant commensurate with qualification, skills and experience. This role may require flexibility to work weekends and evenings when required.

Hawkesbury City Council also offers a great working environment where your career and development matters. We offer a range of benefits from flexible work arrangements, discounted gym memberships, study assistance to flu vaccinations and other wellbeing initiatives.

To Apply:

For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or if you do not have access to our website call Council’s People Experience Lead on at 02 4560 4444.

Applications close 5pm Sunday, 26 July 2020

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.

• View The Job Description (SS090LS - Library Officer - Community Engagement - July 2020.pdf) 
• Preview The Position Requirements 

Librarian
Full-time Permanent

Closes: 24 July 2020

• Classification: Professional Officer Class 1
• Salary: $61,106 - $84,729 plus superannuation
• Position No: 17760, several
• Directorate: Transport Canberra and City Services
• Advertised (Gazettal date): 03 July 2020
• Contact Officer: Lela Hopkins on lela.hopkins@act.gov.au or (02) 6207 6607

Libraries ACT is a dynamic and responsive business unit which includes the ACT Heritage Library and the Home Library Service. Libraries ACT provides public library services for the community over ten sites, online and through a range of programs.

The Librarian is a key professional role in Libraries ACT staff structure. This role may be at any Libraries ACT branch, and is the Officer in Charge.

This role provides excellent, pro-active customer service, taking ownership of the end-to-end customer experience and resolution of customer queries and complaints. It is required to maintain a strong knowledge of collections (hard copy and digital) and resources and help build and maintain quality collections, as well as anticipate, analyse and keep up with trends within the library sector. The role includes daily management of branches, including responding to emerging incidents and implementation of policies and procedures. Proactively leading by example, and training and mentoring staff.

Eligibility/Other Requirements: Recognised tertiary qualifications in library and information studies (as defined by ALIA). Prior to commencing in this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - https://www.accesscanberra.act.gov.au/app/answers/detail/a_id/1804.

Note: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

How to Apply: Please address all selection criteria and provide and up to date curriculum vitae. Qualification documentation will also be required.

Applications should be submitted via the Apply Now button below.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

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Library and Museum Assistant – Customer Experience 

• Temporary 12 months 
• Part Time – Minimum 45 hours per fortnight 
• $55,993 - $67,845 pa pro rata 

With our new Library and Museum Hub soon to open, the City of Belmont is seeking a suitably experienced and passionate Library and Museum Assistant – Customer Experience, to assist in planning, developing and delivering exciting activities and programmes for our diverse community. 

Working Saturday and Sundays plus various shifts throughout the week, the ideal candidate for this temporary position will have exceptional customer service skills and relevant experience working within a library or similar environment. 

Key responsibilities of this position include: 

• Assist with the planning, development and delivery of Library and Museum early childhood literacy programmes, youth and adult activities and educational programmes including outreach programmes and incursions as required. 
• Ensure a high standard of frontline customer service is delivered to Library and Museum customers, and attend promptly to public enquiries relating to services and facilities offered in the Belmont Hub. 
• Carry out circulation duties, including user registrations, loans, returns and shelving of library and museum materials. 

If you are a passionate team player who thrives on delivering engaging and innovative programs and activities to all members of the community and you meet the requirements of the attached Job Description, we would like to hear from you. 

Applications close Monday, 20 July 2020. 

Branch Library Officer - Wentworth Falls (part-time) - V20/4905
 

Position Description

Blue Mountains Library is seeking an experienced and enthusiastic individual to coordinate the day to day running of a small library branch, based primarily at Wentworth Falls. We are looking for an enthusiastic and customer-focused individual, self-motivated and able to work across a multi-team environment. An ability to work cooperatively as part of a team, excellent communication skills and flexibility within the work environment are essential. An ability to work quickly and accurately under pressure is also required. Eligible for membership of ALIA, a diploma qualification or equivalent is required. An awareness of WHS and EEO principles is required.

Hours consist of:

•    Mon 10.00am-5.15pm (6.25 hrs) 
•    Tue 9.30am-2.15pm (4.75 hrs)
•    Thu 10.00am-5.15pm (6.25 hrs)
•    Fri 9.30am-2.15pm (4.75 hrs)
•    Sat (alt.) 8.45am-12.15pm (3.5 hrs)

Week 1 = 22 hrs; Week 2 = 25.5 hrs; pro rata = 23.75 hrs

Salary:  commencing at $2331.06 gross per fortnight (pro-rata).
For further information contact:  Leisa Radford on 4780 5953.
Closing date:  26 July 2020.

How to apply

Research Services Librarian

Apply now

• Job no: 492964
• Work type: Permanent Full Time
• Location: Penrith
• Categories: Library Services
• Salary: $78,850 to $91,272 per annum plus 9.5% superannuation

About the organisation

Are you looking for an exciting career in a place of limitless opportunity? The City of Penrith sits at the foot of the Blue Mountains, alongside the Nepean River, and is home to approximately 198,000 people. We employ approximately 1200 permanent, temporary and casual employees across a diverse range of fields and are committed to attracting and retaining the best people. We offer a diverse range of career paths with a strong commitment to training, education assistance, paid parental leave and flexible working arrangements.

About the team

The Penrith Library Service provides informational, educational and recreational, resources and services for residents and visitors through three branch libraries, a Home Library service, a Toy Library and On-line services. The library has a staff team of 60 and last year loaned out 600,000+ items. Resident surveys consistently show Penrith City Council libraries to be one of the City’s most popular services.

About the role

To contribute to an effective and efficient library service for the community of Penrith City Council through providing excellent customer service at Penrith Central Library and other branch libraries as rostered. To lead the Research Team in the effective acquisition, cataloguing, digitisation and promotion of the local history resources. To undertake and coordinate extended research requests from Council and the community as well as plan and develop guidelines and procedures related to the management and use of the specialist local area historical collections. To demonstrate and promote Council Values – Show Respect, Be Accountable, Encourage Innovation. This position reports to the Library Resources Supervisor.

Essential Criteria

• Relevant degree qualifications with eligibility for associate membership of the Australian Library and Information Association, or equivalent
• Demonstrated knowledge and experience of local community history and heritage collections and services
• Demonstrated knowledge and experience of relevant databases, digital platforms and electronic resources
• Strong project management and administrative skills with a proven ability to manage concurrent tasks and work to deadlines
• Strong supervisory skills to manage a team with diverse responsibilities
• Exceptional oral and written communication and interpersonal skills
• Experience in successfully developing and presenting information sessions for both staff and the community
• Current Class C Driver Licence

Desirable Criteria

• Public library experience
• Experience working with volunteers and community groups 

Commencing Salary: $78,850.00 per annum, plus 9.5% superannuation.

To submit your application, please apply online using the link below.

Intending applicants are required to submit a cover letter and resume before the closing date. In addition, applicants are required to provide comprehensive responses to the selection criteria. Applicants who do not meet the essential criteria will not be considered.

For further information about the position please contact Sarah Dean on (02) 4732 7777.

Please allow 4 weeks from the closing date for the processing of your application. 

Council practices EEO and WHS principles.

Position description

Advertised: 02 Jul 2020 AUS Eastern Standard Time
Applications close: 23 Jul 2020 AUS Eastern Standard Time

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Library eServices Officer

Apply now

• Job Number: 496827
• Division: Community & Environment
• Employment Status: Max Term Full Time
• Categories: Library Services
• Term: Max Term Full Time 
• Award/Level: Qld Local Government Industry Award (Stream A)- Level 4
• Location: Library North Lakes 

Package:

• $75,844 pa
• 9 day fortnight
• up to 12% superannuation
• leave loading
• 72.5 hour fortnight
• 4 weeks annual leave

Please note: This is a maternity leave relief role and it is anticipated appointment will be until June 2021.

Moreton Bay Regional Council is Australia's third largest local government, conveniently located between the Brisbane CBD and the Sunshine Coast.

The Moreton Bay Region is a diverse area, spanning more than 2000 square kilometres and boasting everything from rural townships to urban centres, coastal villages and thriving business precincts – We've Got It All.

Moreton Bay Regional Council employs more than 1700 staff dedicated to servicing the needs and enhancing the lifestyle of more than 425,000 residents. With your skills, join council's team and help make a difference to one of South-East Queensland's fastest growing urban areas.  

The role

Your responsibilities will include designing, creating and uploading highly engaging, strategic social media content and campaigns, including reporting tangible results using key metrics. Along with collaborating with teams to drive brand awareness across social media and other eCommunication platforms to engage with the community. Providing highly effective customer support in a range of digital products.

Requirements

To be successful in this role you must possess a tertiary qualification in library and information science, information systems or other relevant field. You will have the ability to demonstrate experience and knowledge of communications, marketing and social media technologies, practices and procedures. You will have demonstrated experience in delivering interesting, engaging, and interactive content to achieve desired outcomes. Along with demonstrated understanding of project management principles, to enable effective contribution to the successful delivery of Library Systems and eServices projects.

Benefits

This role with Council offers excellent working conditions, generous employer funded superannuation benefits (up to 12%) and a 9 day fortnight in addition to four weeks paid annual leave per year.

Council’s work locations have local parking.

Work Location

Please note that whilst the current work location for this position is specified above, staff may be required to transfer to any of council's work locations with notice. Council currently has libraries located at Albany Creek, Arana Hills, Bribie Island, Burpengary, Caboolture, Deception Bay, North Lakes, Redcliffe, Strathpine, Woodford and a range of other facilities located throughout the region.

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role. Applicants will need to attach the following documents:

• A current resumé or curriculum vitæ
• A covering letter or expression of interest (maximum 2 pages) which details your suitability for the role.

Applications close: 5th July 2020 at 11:55pm

Role Description

Click here for Role Description

Further Information

To obtain further details please contact council's Customer Service Team, telephone (07) 3205 0555.

Advertised: 26 Jun 2020

Applications close: 05 Jul 2020 23:55

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