Library Operations Team Leader
Library Operations Team Leader
About the role
Wollongong City Libraries (WCL) is a dynamic service of Wollongong City Council. Our team plays a core role in delivering on Council’s commitment to creating a community that is informed, engaged, creative and connected. Join our team and support the creation of an Extraordinary Wollongong!
We provide a variety of services across our seven local library sites (Helensburgh, Thirroul, Corrimal, Wollongong, Warrawong, Dapto, Unanderra). This includes frontline customer service; programs that promote Community Connection, Learning and Inclusion; Local Studies services; and Collections and Cataloguing services. This opportunity will see you proactively lead a team of library staff to deliver these customer-centred library services.
You will work collaboratively across WCL; Library and Community Facilities Division and Council; as well as with local organisations and community partners. You will actively contribute to the development and achievement of Wollongong City Libraries’ strategic goals and pursue service quality and innovation.
This is a Permanent Full-time position on a 7-day roster. Weekend and evening work are required. Salary from $92,780.60 to $110,392.99 per annum, plus superannuation. (Salary package will be assessed based on skills, experience and qualifications). This position is initially based at Corrimal Library, but you may be required to work across any of our seven libraries across the Wollongong Local Government Area, dependent on operational requirements. This is a hands-on role; applicants must be physically capable of undertaking manual tasks relating to the role.
Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.
Interested?
Click on ‘Apply’ to complete your online application.
You will be prompted through the application to answer the essential requirements as outlined on Page 3 Contact Shareyne Blissett, Coordinator Library Operations North, on (02) 42278204 for questions related to the job
For questions related to submitting your application online or our recruitment process, please contact the Talent Acquisition Team on (02) 4227 7065.
Applications close 11:59pm, Monday 4 November 2024
What you will be doing
Reporting to the Coordinator Library Operations North, you will manage day-to-day operations of the team.
You will ensure the delivery of high-quality services for library operations, including: the delivery of customer-centred services and programs; recruitment, supervision and rostering of staff and volunteers; the implementation of relevant policies and procedures; and the achievement of performance objectives for your team.
You will lead, mentor and manage a diverse and dynamic library operations team in line with Council values. You’ll work collaboratively, building networks and relationships across teams, sites and the community, promoting diversity, inclusion and belonging for all library customers and implementing the Library Strategy Wollongong-City-Libraries-Strategy-2024-2028.pdf (nsw.gov.au)
Promoting a culture of continuous improvement, innovation and excellence in customer service, you will also work across library locations and perform other duties as required, including night and weekend rosters.
A current Working with Children Check is required in this role
About you
You enjoy mentoring and leading your team to deliver exceptional customer service. You love engaging with the community and have a strong customer focus. Your ability to multi-task allows you to adapt to a busy and ever- changing environment.
You bring skills and experience with a relevant degree or higher-level qualification, along with excellent interpersonal, customer service and verbal communication skills. You have digital literacy and/or experience in the digital environment. Your ability to lead, performance manage and efficiently manage time allows you to prioritise tasks in a busy customer service environment.
Selection Criteria
As part of your application, you will be prompted to answer questions to demonstrate your relevant skills and experience relating to the position. Please provide your responses in the text boxes provided on Step 3 of the application process.
Selection Criteria:
- Outline your qualifications (a degree or higher qualification) and how it relates or is transferable to the position? (ie. Business/Education etc)
- What strategies have you used leading, motivating and developing a high performing cohesive team.
- How have you managed the delivery of quality frontline services, learning experiences, programs and/or community events in your previous volunteer or work history?
- Describe your experience with writing reports, analysing data and trends in relation to improving processes and decision making.
- Are you available to work across all libraries, including weekend and evening shifts?
- This is a child related position. Applicants over the age of 18 must have a Paid NSW Working With Children Check to be considered for this position. Please Provide your Paid NSW Working With Children Check Clearance Number. If you don’t have one or are under 18 years of age, please let us know in the comments below. Please note: All candidates over the age of 18 who are being considered for the position will be required to obtain this as part of the preemployment check process.
- Wollongong City Council is committed to being a child safe organisation. Keeping children and young people safe is everyone’s business. What is your understanding of child protection within a library services setting?
PD attached for download above under Document\s
Why you’ll love working here
We’re a values based, purpose-led organisation
We care about our community. We’re working toward our purpose to create an extraordinary Wollongong, guided by our values of Courage, Integrity, Respect, Sustainable and One Team.
Create local and industry connections
Wollongong offers a coastal lifestyle with all the benefits of a major city. As part of a large and complex Council, you’ll also establish networks with Local Government Industry peers, bodies and associations.
Make a difference in your community
You’ll be part of a team that makes a positive impact through the services they provide, the infrastructure they build and the community they create.
Be your authentic self
Our strength is the diversity of our people. Council is an inclusive workplace where everyone is welcome, valued and belongs.
Grow capability and opportunity
We’ll invest in you to develop the next generation of leaders who’ll deliver services, projects and infrastructure that can only be found in large complex organisations.
Other benefits:
- You’ll enjoy a 35 hour week, with the option of flexible working arrangements such as hybrid working and flex time.
- Generous leave provisions including 5 weeks annual leave per year and Long Service Leave after 5 years.
- We’re committed to providing a safe working environment for all (everyone, every day and everywhere) and provide wellbeing programs to support the mental, physical and social wellbeing of our staff to be at their best.
- Access to Fitness Passport.
Next Steps
Get in touch for more information. Contact Shareyne Blissett, Coordinator Library Operations North, on (02) 42278204 for questions related to the job. All enquiries are confidential.
Internal Job Title: Service Team Leader, Library Operations
Applications close 11:59pm, Monday 4 November 2024
How to apply:
Click apply and submit your up to date resume and answer the essential requirements of the role.
Your application will then be reviewed by a selection panel. We will keep you informed during the recruitment process to:
- Advise you of your progress through each stage;
- Explain assessments that you need to complete;
- Notify you of the outcome of your application by email or phone, and
- Provide you with feedback on your request.
For assistance in submitting your application, please contact the Talent Acquisition Team on (02) 4227 7065.
More information
- We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability or gender identity. People with disability are encouraged to reach out so they can be supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.
- Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
- Suitable candidates may be placed on an eligibility list for future opportunities in the team, which may include full time, part time, temporary and or relief roles.
- Suitable candidates are subject to employment screening which includes reference checks, Identity and Medical History Checks, and may also include a Criminal History and Working with Children Check. Employment is subject to clearance of all these checks.