Customer Experience Coordinator - Libraries

• Have a real impact on the daily lives in a diverse and caring community
• Bring your hands-on mindset and make a real change
• Salary $79,236.63 - $85,420.23 per annum plus 11.5% Superannuation (Grade G/Professional)

We have an exciting opportunity for an experienced Customer Experience Coordinator to join our team at Willoughby City Council!

About us

When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve the community and make it our job to make people’s lives better. It’s all in a day’s work.

You’ll have the freedom to grow in your career alongside likeminded people who will support you every step of the way. You’ll be part of our transformation as a Council and shape the future for the residents of Willoughby. And you’ll do it all from a thriving hub in Sydney, in the culturally-rich area we are so proud to call home.

About you

You’re looking for a role with purpose, one where you can make a meaningful difference. You have so much to offer. And we can see that. As much as you bring to the table, we provide you with the support you need to accelerate your career growth.

We are constantly evolving… and that change brings with it new directions, skillsets and thinking for you to embrace. Through collaboration and projects across the organisation, you will have incredible opportunities come your way. How far you take them, well, that’s in your hands.

No two days are the same at Willoughby City Council. In our Community, Culture & Leisure team, you’ll need a broad set of skills and an eagerness to learn. As a customer-facing team member, you’ll respect the diversity of our community and be committed to leaving things better than you found them.

Collaboration is how we do things. We work together and always share our achievements. The work we do is important. And as a member of our team, you’ll wear that with pride.

About the role

The Customer Experience Coordinator is a senior member of Willoughby City Library and meaningfully contributes to realising Libraries’ strategic goals. You will lead and train a team of Customer Experience Librarians and focus on continuous improvement of branch library services.

You will be responsible for supervising the day to day operations and coordinate the promotion of branch libraries and services. You will manage and liaise with community groups who use branch libraries and contribute to the delivery of library events and programs.

Requirements

• Relevant tertiary qualifications in library/information science as recognised by A.L.I.A or equivalent relevant experience and qualifications
• Current Class C driver’s licence
• Working with Children Check
• First Aid certificate or willingness to undertake
• Demonstrated commitment to quality customer service and continuous improvement
• Ability to work as an effective member of a team, willingness to support colleagues across various initiatives
• Experience using library-based technology with the ability to troubleshoot and resolve issues
• Demonstrated understanding of contemporary library services
• Ability to work weekend and evening shifts as required

How to apply

Apply now to join us at Willoughby City Council where you can add value and be valued for the meaningful work you do.

When you work at Willoughby Council, you will work with a diverse group of like-minded people who have people and the community at the forefront in everything we do. Check out our employee benefits on our careers page to see:

• Where you can look after yourself and your loved ones
• Where you can enhance your wellbeing
• Where you can grow, develop and be part of a team

https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers

Enquiries: Cheryl Woodward – Customer Experience Supervisor – 02 9777 7930

Applications must address all of the key responsibilities outlined in the Position Description.

Successful candidates may be required to undertake pre-employment screening including police, qualification checks.

Applications close: Sunday, 24 November 2024 at 11:30pm

*In-person interviews for this role will take place the week of November 25 – 29, 2024.

Please note recruitment activity may commence before the closing date.

APPLY

Library Programs Officer

Closes: Nov 21, 2024, 12:00am
Contact: Dunja Ganama - 08 89500 551
Salary: Level 3.1 (MO) $80,263.75 p/a plus district allowance - $ 2611 w/dependents, $1498 w/o dependents on pro-rata basis

Permanent, Full-time

• Peak local Coun­cil and com­mu­ni­ty leader for Cen­tral Australia
• Part of a dynam­ic and future focused community
• Key role sup­port­ing the smart and effi­cient run­ning of Council

About Alice Springs Town Council

Alice Springs Town Coun­cil is locat­ed in the heart and soul of Cen­tral Aus­tralia, fond­ly known as the Red Cen­tre. Our Vision is of a brighter future, a pros­per­ous and cohe­sive community.

The Oppor­tu­ni­ty

We seek a Library Pro­gram Offi­cer, who con­tributes to plan­ning and deliv­er­ing dynam­ic, com­mu­ni­ty-cen­tred pro­grams that empha­sise lit­er­a­cy, life­long learn­ing, and cre­ative engage­ment. The role will active­ly sup­port pro­grams fos­ter­ing dig­i­tal inclu­sion, per­son­al and com­mu­ni­ty well-being, work­force and eco­nom­ic devel­op­ment, and inno­v­a­tive learn­ing expe­ri­ences.

Your respon­si­bil­i­ties will include col­lab­o­rat­ing with the Library Pro­grams Coor­di­na­tor and Library Man­ag­er to design, deliv­er, and assess a diverse range of high-qual­i­ty library pro­grams that sup­port lit­er­a­cy, life­long learn­ing, dig­i­tal inclu­sion, and com­mu­ni­ty and work­force devel­op­ment. Empha­sise inno­v­a­tive pro­gram­ming to meet com­mu­ni­ty inter­ests, includ­ing cod­ing, robot­ics, and STEM learn­ing expe­ri­ences, and devel­op and imple­ment pro­gram eval­u­a­tion mea­sures, ensur­ing con­tin­u­ous rel­e­vance, qual­i­ty, and align­ment with the library’s objec­tives. Pro­vide insight­ful feed­back to library man­age­ment for evi­dence-based, inno­v­a­tive pro­gram­ming improvements.

What will you get from join­ing the team?

• Attrac­tive salary of $80,263.75 p/​a plus super­an­nu­a­tion plus Dis­trict allowance — $ 2611 w/​dependents, $1498 w/​o depen­dents on pro-rata basis,
• 6 weeks annu­al leave with addi­tion­al gen­er­ous leave enti­tle­ments includ­ing 3 weeks per­son­al leave on pro rata basis.
• Sup­port­ive and col­lab­o­ra­tive work envi­ron­ment with a focus on work-life balance.
  
  Download PD: PDF, 1.4 MB P2355 Library Programs Officer PD

How to Apply

Creative Technologies and Digital Learning Librarian

View Position Description

APPLY Online

• Permanent full-time position (35 hours per week)
• Salary range $74,484 - $85,025 plus super (Library Band 5)
• Career progression and development opportunities

The Role 

City of Ballarat Libraries and Lifelong Learning team provides responsive customer, information and learning services that meet the diverse needs of the community in line with Council values, strategic directions and community needs.

We are seeking an innovative professional to develop and deliver technology learning programs for our community. In this role you will:

• Develop and evaluate technology learning programs
• Be passionate about creative and emerging technologies
• Collaborate with internal and external partners
• Support digital literacy initiatives
• Assist patrons with library resources
• Contribute to branch operations

Join us in making a positive impact on our community through technology and digital learning!

Position Objectives 

• To develop, co-ordinate and deliver training programs that meet the technology and digital learning needs of the community
• Provision of high quality, efficient and friendly library services that meet the diverse needs of the community.

Qualifications and Experience 

• Completion of a degree course or through lesser formal qualifications with relevant work skills and eligibility for professional membership to ALIA 
• Certificate IV – Training and Assessment desirable
• Demonstrated experience in the delivery of digital literacy based training.
• Demonstrated skills and aptitude developed in a customer service environment.
• Extensive knowledge of Microsoft Office products and a variety of ICT applications.
• Working with Children Check.

Selection criteria 

• Qualifications and experience as listed in the position description.
• Demonstrated ability to champion, model and promote the corporate values.
• Demonstrated experience in the development and delivery of digital literacy based training with a strong understanding of adult learning needs and the principles of effective training and development.
• Extensive knowledge and proficiency using ICT including software, devices, and social media.
• Knowledge and understanding of emerging and creative technologies in a library environment
• Knowledge and understanding of health and safety issues relevant to work activities and work area

To apply 

Please click on the Apply button and submit your application. The closing date for this position is 22 November 2024 Please ensure that you provide a cover letter, current resume and address the key selection criteria outlines in the position description by providing relevant examples.

The successful applicant will be required to undergo a full employment medical and police check. 

Contact 

For any additional questions, please contact Jo Lockwood, Coordinator Ballarat Library & Learning JoLockwood@ballarat.vic.gov.au or (W) 0400 363 589. 

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access.  We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.

Job Ref:WB000027

Submitted:08-11-2024

Collections and Technical Services Support Librarian

Applications closing on 24 November 2024, 11:00 PM

• Reference number: M25
• Job Type: Part Time
• Package: $79,304 - $91,382 (pro rata) + Superannuation
• Position Description: M25-Collections-and-Technical-Services-Support-Librarian-Position-Description.pdf(PDF, 299KB)

Ongoing – Part time (70 hours per four week period)
Days of work negotiable
$79,304 - $91,382 +Superannuation (pro rata)

Whitehorse Manningham Libraries has an exciting opportunity to join our technical services team. This new position supports the development, maintenance and promotion of library collections.

About Us

Whitehorse Manningham Libraries is one of the most highly active library services in Victoria, providing services to more than 300,000 residents over 178km². We are passionate about what we do and strive to provide our community with the best possible library service. We pride ourselves on the positive impact we have on our community.

About the Role

Reporting to the Coordinator Collections and Technical Services, this role will:

• Participate in the selection, evaluation, development and promotion of library resource collections
• Respond to customer suggestions and requests
• Contribute to Collection Management strategies and policies
• Support the collation, analysis and reporting of data
• Provide quality customer information services
• Hold librarianship qualifications, conferring eligibility for Associate membership of the Australian Library and Information Association (ALIA).

The successful candidate will have a positive attitude and the capacity to engage with a diverse range of groups. Experience in collection development and maintenance in a public library setting is essential.

The successful applicant must hold or be willing to acquire a Working with Children Check card and must be willing to undergo a National Police Record Check.

This position is based at the Technical Services Branch in Nunawading but all applicants should be aware that it is a condition of employment that all employees can be required to work at any of the eight Whitehorse Manningham Libraries branches. Experience in the delivery of Library Technical Services provision would be an advantage.

Benefits

 Whitehorse Manningham Libraries offers:

• Access to training and staff development
• An Employee Assistance Program for employees and their immediate families
• Free influenza vaccinations
• Ability to salary sacrifice superannuation contributions
• Purchased leave arrangements and carry-over arrangements from the Local Government sector

How to Apply

Applications should include the following:

• Cover Letter
• Resume
• A statement addressing the key selection criteria

Please note applicants may be contacted for a short telephone or teams meeting to assist with shortlisting.

All applicants are required to read the position description and candidate information pack prior to submitting an application. Applications are to be submitted via the link provided or directly to applicants@wml.vic.gov.au.

For further information contact Katie Norton on (03) 9872 8612.

Applications close Sunday 24 November 2024, 11pm | APPLY HERE

Please note only shortlisted applicants will be contacted.

Library Officer

Reference Number: S100-24-3013

Closing Date: 25-11-2024

Employment Type: Permanent Full Time

Library Officer

• Permanent full time opportunity 35 hours per week
• Salary range from $73,309.56 - $79,349.35 per annum + 11.5% superannuation
• Be part of Campbelltown library's move to Queen Street

About us:

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started!

About the role:

Work at Campbelltown library as part the Local Studies team. As a Library officer, you will be contributing to the growth of our local studies collections and programs celebrating Campbelltown's history. 

The successful candidate will demonstrate the following key skills and attributes:

• High level customer service skills, high level.
• Interpersonal and communication skills.
• Para professional tertiary qualifications in Library and Information Science.
• A current class C driver’s license.
• Strong technology and computer skills.
• Experience in working in customer service based environment with the ability to work as part of a diverse team.
• Experience in library work and demonstrated knowledge of public library practises.
• A valid working with children check, or ability to obtain prior to commencement. 
• Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrity and teamwork that we build trust and create optimism for Campbelltown’s future.

As a member of our friendly and passionate team, you’ll receive the following benefits:

• Permanent full-time opportunity 35 hours a week
• Salary range $73,309.56 - $79,349.35 + 11.5% superannuation
• Flexible work arrangements 
• Generous leave provisions
• Generous professional development opportunities

Key contact: For further information on this position, please contact Melissa Arriola, Coordinator Library Technology and Innovation on 02 4545 4475.

Applications close: Monday 25 November 2024

Sound like you? Apply now!

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We are committed to acting in the best interest of the children in our community. We believe children have the right to be safe, listened to and respected. We have zero tolerance for child abuse and will take allegations very seriously, responding quickly and consistently in line with our policies and procedures. We aim to provide a safe space for all children, including Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children who identify as LGBTIQA+, and children with disability.

[ View The Job Description ]
[ Preview The Position Requirements ]

Apply For This Position

Library Officer

Closing Date: 25/11/2024

Job Type: Part Time

Location: Capel

Job Category: Community Services and Development,Education, Childcare & Training

• Permanent Part-time, 3 days per week
• $30.14 per hour + Saturday penalty rates
• Working across 3 libraries in Capel, Boyanup and Dalyellup

The Shire of Capel Library network is the HEART of our community where all are welcome to learn, create and connect. We are seeking an engaged all-rounder with strong customer focus and technical proficiency to deliver an inclusive library service to our community!

The Shire of Capel is located in the South West, halfway between Bunbury and Busselton. We are nestled between the beach and the forest and are one of the fastest growing coastal Shires in Australia. At the Shire we value Honesty, Empathy, Accountability, Respect and Teamwork which underpin the way we work with our elected members, the community and each other.

 Job Description

As a part-time Library Officer, you will act as a first point of contact and assist with the customer enquiries. You will issue and discharge library materials, receipt monies, facilitate venue bookings in consultation with the Customer Service team, as well as maintain library membership records. Your proficiency with IT and patient, friendly approach will be essential for supporting our customers in accessing and navigating a variety of online services. You will also support the wider library team by assisting with the preparation and delivery of various library activities and programs to promote life-long learning, including Rhymetime and Storytime. 

This is a fantastic opportunity for anyone looking to grow their library experience and customer service skills in public library setting, working within a friendly team that thrives on delivering high quality service for the community.

The rewards:

As part of our team, you will enjoy:

• Flexibility and support
• Investment in you and your career 
• An inclusive culture where all our people are valued, EEO, diversity and differences are respected
• A strong focus on employee wellbeing and safety 
• Flexible Part-time 45.6 hours per fortnight (3 days per week)
• Base annual salary $59,557 per annum pro-rata dependent on skills, experience, and qualifications
• Annual leave loading of 17.5%
• Up to 14% Shire superannuation contribution
• Employee benefits program offering a wide range of discounts

For further position related requirements please refer to Position Description – Library Officer PDF (327KB). If you are viewing this ad in Seek the link may have been removed. Please view this vacancy on our website at capel.wa.gov.au/careers to access the position description.

 Desired Skills and Experience

We embrace diversity and encourage applications from individuals of diverse backgrounds to join us in servicing our community for the future. 

To be considered for this role you will be able to demonstrate:

• Behaviour that positively demonstrates the Shire’s HEART of: Honesty, Empathy, Accountability, Respect and Teamwork
• High attention to detail 
• Proficiency in IT access and basic problem-solving to assist customers
• Satisfactory Police clearance
• Ability to work independently and in a team environment.
• Working With Children Check
• Drivers Licence  
• Customer service experience
• Proven time management skills

Knowledge of SLWA operations, experience with public libraries and the use of Library Management Systems will be highly regarded.

Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact Organisational Development on 9727 0222 to discuss. 

Further position related enquiries can be directed to Karen Dennison, Library Coordinator or Organisational Development on (08) 9727 0222.   

Applications close

9.00am on Monday 25 November 2024.

The Shire of Capel reserves the right to commence interviewing prior to the application close date and close this position for applications early should a suitable candidate be found.

Apply With SEEK | Apply with COUNCIL

Library Programs – Home Visits Officer

Library Programs – Home Visits 

0.8 FTE – permanent ongoing 

Level 3, Salary $81,778 to $87,744 FTE + Superannuation + Income Protection

The Town of Gawler is seeking an experienced and passionate Library Programs – Home Visits Officer to help us make a meaningful impact in our community. The Library Programs – Home Visits Officer will use their knowledge, skills and expertise in the operation of the Library Home Visits Service, ensuring that eligible community members who are unable to visit the library for themselves can still borrow library items and access library services. Working within the Library Programs team, this position also supports that team by planning and delivering other programs, or assisting with other programs as required. Library desk duties are also a core component of this role.

Key objectives of the position are:

• Planning and co-ordination of the Library Home Visits Service, including volunteer management.
• Planning and delivering other programs with the Library Programs team, including those for children.
• Taking part in outreach events to raise the profile of the Library, and to engage with community members who may not normally use the Library.
• Library desk duties and day-to-day library operations – providing excellent customer and information services.

This position works across both library sites and is required to work evening and weekend shifts in accordance with the Library roster. Occasional after-hours and weekend work is required for programs.

How to Apply and Enquiries

For further details regarding this exciting opportunity, please contact Chiah Mayne, Manager Library and Community Services on (08) 8522 0126.

To be considered for the position, you must meet the Essential Criteria listed in the Position Description that can be downloaded below and include a covering letter and current resume.

Position Description

All applications must be addressed to the Acting CEO, David Barrett, and be submitted via email only to: employment@gawler.sa.gov.au

Employees at the Town of Gawler live our corporate values: Teamwork, Integrity, Collaboration, Creativity and Positivity. We are incredibly welcoming and provide a safe and inclusive workplace.

Council is an equal opportunity employer that is passionate about embracing diversity to the benefit of all. We actively encourage applications from any background including Aboriginal and Torres Strait Islander people that believe they meet the criteria of the position.

Town of Gawler is a smoke, drug and alcohol-free work environment.

General enquiries can be made to the Manager People and Culture, Sue Tobin on (08) 8522 9291.

Applications close at 5pm on Sunday 24 November 2024.

Follow Us On
LinkedIn: www.linkedin.com/company/town-of-gawler
Facebook: www.facebook.com/townofgawler
Instagram: @townofgawler

Coordinator Library and Customer Experience

Job type: Full time

Career level: Mid Career

Salary: $81,769 - $93,530

Lodgement email: employment@light.sa.gov.au

Application close date: 22 Nov 2024 9-00 am

Attachments

Position Description

Job Contact

Pepper Mickan, Community Services Manager T: 08 8525 3200

• Permanent Full Time
• Level GO4 - G05
• Impactful Community Role
• Professional Growth Opportunities

We have an exciting opportunity for a Coordinator, Library and Customer Experience to join our team and make a positive impact on our community.

Reporting to the Community Services Manager, this professional role oversees the daily operations of our library and customer experience teams, ensuring high-quality services for residents, visitors, and the broader community.

The role will lead a dedicated team, fostering a collaborative approach to deliver exceptional customer experience. It is key to developing and managing programs and services that encourage community participation, support lifelong learning and skill development, and develop responsive, up-to-date collections across multiple locations. A strong focus on staff training, development, and effective team coordination is essential to enhancing the community experience.

Key Responsibilities:

• Creating inclusive and welcoming environments for a diverse range of customers.
• Lead the team to deliver high-quality services, programs and customer experiences.
• Develop and maintain a responsive collection that meets community needs and aligns with library frameworks.
• Collaborate with internal teams, including Community Wellbeing and Visitor Services to optimise the shared use of Council spaces and resources.
• Support the training and development of the team.
• Engage with local organisations and promote library initiatives through various channels.
• Track library usage statistics for effective service evaluation and improvement.
• Involvement in the Statewide One Card 2.0 Project.
• Contribute to the implementation of strategic plans and change.

Our area is rural, features a good proportion of the internationally renowned Barossa Valley, some iconic historic townships and settlements, as well as the Roseworthy Township Expansion. With such diversity, the position offers the successful applicant a great range of opportunities for professional growth.

What we need:

• An adaptive leader with a passion for motivating a team to achieve success.
• A degree-qualified professional in Library and Information Services and/or extensive experience in a similar position.
• Excellent customer service skills that are inclusive and welcoming to a diverse community.
• Proven leadership and staff development skills.
• Excellent written and verbal communication skills.
• Ability to build and maintain relationships with internal and external stakeholders.
• Effective time management and ability to prioritise tasks.

What we offer:

• Opportunities for professional growth and training including involvement in the One Card 2.0 Project
• Competitive remuneration
• Access to a wellbeing program, journey and income protection, and flexible working arrangements
• A supportive and dynamic team.
• Flexible work conditions.

Successful candidates will require a current National Police and Working with Children’s clearance and undergo a Pre-employment Medical examination prior to commencement and have permanent rights to work in Australia with no restrictions.

To have a chat about the role, please contact Pepper Mickan, Community Services Manager on (08) 8525 3200.

Applications are invited to employment@light.sa.gov.au. Submissions close at 9am on Friday, 22 November 2024.

Council is an Equal Opportunity Employer and encourages and embraces diversity, supporting an inclusive Culture.
Light Regional Council is a smoke, drug and alcohol-free environment.

Library Services Officer 

(KINGAROY)

Permanent Part Time

$66K - $69K per annum (pro rata) + Allowances + Super

Council is seeking a Part Time Library Services Officer to assist in providing high quality Library and Information Services to the South Burnett community. This customer focused role will include circulation duties, collection maintenance, the facilitation of library programs and assisting customers with tech inquiries. The successful applicant will have previous relevant experience in a customer service role, with sound oral and written communication skills and basic literacy and numeracy skills.

MANDATORY:

• Minimum requirement of a current C Class driver’s licence

DESIRABLE:

• Certificate III Library and Information Services

BENEFITS INCLUDE:

• Work/Life balance
• Up to 12% employer superannuation contribution
• Access to Salary Packaging Benefits, Corporate Memberships and Health and Wellbeing programs

WORKING HOURS:

• 8 hours Thursday and Fridays
• 3.5 hours Saturdays as ordinary hours
• *flexibility to work at other branches if required

Your application must include:

• A cover letter including statements addressing the key selection criteria (these and tips to complete are available on our website)
• Current resume
• Copies of your tickets, licenses and qualifications that are listed on the position description.

To find out more about this position and how to apply go to www.southburnett.qld.gov.au.

Information can also be obtained by visiting a Customer Service Centre or by contacting People & Culture on 07 4189 9100

APPLICATIONS CLOSE 4:00PM FRIDAY, 29 NOVEMBER 2024

To apply click the following link: www.seek.com

Children and Youth Customer Experience Library Officer - Endeavour Hills Library

Band 4
Permanent Full Time
Salary range between $71 547 – $77 299 annual salary (plus super)

Are you passionate about Children’s and Youth literacy and programming with proven supervisory experience? Then we want to hear from you! We have an exciting opportunity to join the Connected Libraries team.

About the business and the role

Connected Libraries are located in the City of Casey, which is one of Victoria’s largest, fastest growing and most diverse municipalities. We have 5 Libraries, a Library Lounge and 3 sets of 24/7 library lockers.

Endeavour Hills library is located within walking distance of Endeavour Hills Shopping Centre and is next door to the Endeavour Hills Leisure centre (35 km from CBD).

This is a key role within the broader Endeavour Hills team, delivering high quality library services to the community. You will work collaboratively with team members to develop and deliver programs focused on literacy, STEAM, learning and creativity – for babies through to teens.

Your role will also see you actively promote and deliver children and youth services to the community outside the walls of the library, whilst building strong relationships with key stakeholders including Endeavour Hills Shopping Centre, Endeavour Hills Leisure centre as well as local schools, kindergartens and childcare centres.

In addition to specialising in children and youth, you will also provide an exceptional customer experience on the library floor, supporting our community’s diverse needs.

Hours: Monday 12-8pm, Tuesday 10am –6pm, Wednesday 8:45am -4:45pm, Thursday 10am-6pm, Friday 10am-6pm, one in four Saturday (at any Casey branch), one in eight Sundays (at Bunjil Place Library)

Key Selection Criteria

• Knowledge and skills gained through on-the-job training commensurate with the requirements of the role
• Post-trade or other post-secondary education
• Proven experience facilitating children’s programs, either in public libraries or in a teaching capacity
• Ability to effectively and efficiently provide quality customer service
• Well-developed interpersonal and communication skills with the ability to communicate with all ages across all levels of community
• Sound organisational skills
• Strong information technology and problem-solving skills in a range of information technology and software tools
• Ability to work independently and as part of a team to meet organisational strategic outcomes
• Ability to undertake supervisory responsibilities as required
• Driver’s licence
• Working with Children Check

Excited? If this sounds like you and you share in our vision to have an impact in our community, please view the position description. We can’t wait to hear from you, get your application in today.

A copy of the position description and selection criteria is available here.

Please email covering letter (max. two pages) addressing the key selection criteria listed above plus resume (max. three pages) directly to employment@connectedlibraries.org.au 
Please do not apply through Seek. 

Applications close: Wednesday 20th November 2024, 5pm
Enquiries: Janine Galvin on 0409 230 264

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.