Casual Customer Service and Library Officer - Karumba

Job No: C293961 | Location: Karumba, QLD

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Casual Position

About the Opportunity

Full training in library functions provided!

We are looking for an enthusiastic and motivated person to provide an efficient, friendly and high-quality service to the residents and visitors of Karumba.

Working in the Karumba Customer Service Centre & Library, this position provides front line customer service and library attendant duties. 

Previous experience in a similar role will be highly regarded, however, is not essential as full training will be provided.

Ideally, you will have:

• Experience in Microsoft Suite
• Excellent time management skills and the ability to work without direct supervision.
• Great public relations skills
• Cash handling skills
• Exceptional telephone manner
• High level communication skills
• Ability to provide administrative support to all areas of Council

Classification & Salary

• Classification: LGO Level 2 Indoor Casual
• $46.77 per hour, plus superannuation and applicable allowances in accordance with the Carpentaria Shire Council Certified Agreement

Please direct any queries to Amanda Farraway, Executive Manager Community Development & Tourism on (07) 4745 2200.

For a full position description, Please click here.

Applications close Tuesday, 15 September 2026 at 5.00 pm.

Council reserves the right to commence the recruitment process, including shortlisting, interviewing and appointing a suitable candidate, prior to the closing date. Early applications are encouraged.

Council is a Drug Free Workplace

As part of Carpentaria Shire Council's recruitment process and in accordance with Council's Drug and Alcohol Policy, recommended candidates will be require to undertake a pre-employment medical assessment which will include drug and alcohol testing.

Casual Administration Officer (Customer Service & Library)

Are you passionate about helping your community and delivering exceptional service?

The North Burnett Regional Council is seeking an enthusiastic, adaptable, and community-focused individual to join our Customer Service & Library Team on a casual basis in Monto and Eidsvold. This role provides essential support for both planned and unplanned leave.

As a valuable member of our team, you will play a key role in connecting our community with a wide range of Council services, community information, and library resources.

You will require a current driver’s licence and your own vehicle to travel to the work location.

The role is diverse and includes:

• Customer interactions at a Customer Service and Library Centre and/or Council’s Contact Centre.
• A range of operational, administrative and customer service functions in alignment with Council’s Corporate and Operational Plan and Customer Service Charter.
• Assist with the day-to-day provision of library operations and support the delivery and promotion of library services and programs.

No specific library experience is required. Induction training and ongoing development will be provided to ensure you grow a broad knowledge of all Council services and ensure we continue to deliver an exceptional customer experience.

Some key duties are:

• Provide welcoming customer service through a variety of channels including but not limited to face-to-face interactions, telephone, written, email and online services.
• Accurately capture customer enquiries and requests, process transactions and applications for a variety of Council Services including taking payments (receipting cash, cheque, EFTPOS).
• Assist with the day-to-day provision of library operations (e.g. joining new members and processing loans and returns) and support the delivery and promotion of library services and programs.
• Carry out general administrative functions relevant to the work area which are compliant with Council’s policies and procedures.

Position Details:

• Salary Classification: QLGIA (Stream A, Level 1-2) – $33.72 – $39.24 an hour + Casual loading
• Roster: Casual – As required and some weekend work may apply
• Location: Monto, with travel required to support our Eidsvold site as needed

To be successful you will bring the following:

• A proven ability to provide a quality customer experience with excellent interpersonal skills face to face and over the phone
• A proven ability to work successfully in a team, contributing ideas and supporting team goals
• Demonstrated knowledge of contemporary administrative practices and the use of computer software including the MS Office Suite of products
• Current C class drivers’ licence (or higher)
• Ability to understand and follow work practices and procedures
• Eligible to obtain and hold a current Working with Children Blue Card

Experience in local government, along with relevant qualifications and/or experience in a similar setting, is desirable – however, a strong commitment to customer service, motivation to serve the community, a passion for learning, and a drive to contribute effectively as part of a team are the key attributes for success in this role.

Please refer to the Position Description for full details regarding the responsibilities and requirements of this position.

Applications close: 10:00pm, Sunday 20 September 2026

Contact: For further information regarding this position please contact Darren Simpson from the People & Culture team on 0447 153 948 during office hours

Why work with us?

The North Burnett Regional Council serves a population of over 10,000 permanent residents, dispersed across an area of 19,700 square kilometres, comprising six main townships and 25 villages and farming catchments.

The region is home to incredible National Parks, is agriculturally diverse, and offers an idyllic relaxed lifestyle.

Work-life balance, this role allowing you to enjoy our beautiful rural location, and relaxed natural environment, while having the space and freedom to explore your potential.

Community and connection, find a sense of belonging and build authentic and meaningful relationships within our close-knit communities.

Rural lifestyle, enjoy the rural landscapes, clean air, and laid-back atmosphere.

Accommodation / housing, the North Burnett Region offers a range of affordable housing options, ideal for those entering the property market.

There really is no better place to live, work, and play than naturally beautiful North Burnett.

Additional Information: 

To be considered for this position, you must have unrestricted rights to work in Australia.

North Burnett Regional Council is committed to maintaining a drug and alcohol-free workplace and is proud to be an Equal Opportunity Employer.

Please note: North Burnett Regional Council reserves the right to close, withdraw, or extend vacancies at any time without prior notice. Applications will be reviewed as they are received, and candidates may be contacted before the closing date.

HOW TO APPLY

APPLICATION FORM 

POSITION DESCRIPTION

Library IT Officer

Lead with purpose. Shape progress for a growing city.

Help shape the technology that keeps Blacktown City's libraries connected. As a Library IT Officer, you support the systems, devices and digital services that staff and customers use every day across our library network. From public computers and self-service technology to software, peripherals and Wi-Fi, you help ensure technology is available, reliable and easy to use.

You provide hands-on technical support, install and test hardware and software, troubleshoot issues, maintain documentation, and work with vendors and Council's Digital Services team to resolve problems. You also deliver technology training, support system upgrades and contribute ideas that improve library services and the customer experience.

Your work directly supports people accessing information, learning new skills, using digital services and staying connected with their community. By keeping library technology running smoothly, you help create welcoming and accessible spaces where residents can learn, create and participate in community life.

Join one of NSW's most progressive councils and enjoy stable employment, career development opportunities and exposure to a broad range of technologies and projects. This role suits a customer-focused IT professional who enjoys solving problems, working with people and finding practical solutions that make a difference for staff and the community.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a secure, permanent, full-time role with one of Australia's largest councils
• an entry level salary commencing at $1,566.66 per week
• a 35-hour working week
• access to Council's flextime arrangement
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position Description

For more detail on this opportunity, click here to view or download the position description.

Closing Date: Sunday 20 September 2026, 11.59 pm | APPLY for this role | APPLY with SEEK

Contact Officer: Mark Friggieri on 0416 149 969 or at mark.friggieri@blacktown.nsw.gov.au

Internal ref: BCC1156

Cultural Experiences Officer – Libraries

Closes: Midnight 20 September 2026

Cultural Experiences Officer - Libraries

Permanent Part-time | 17.5 hour week

Love libraries? Love people? Love creating experiences that bring a community together?

• Make a difference through inspiring cultural programs and community experiences.
• Work somewhere inspiring across beautiful library and cultural spaces throughout Lake Macquarie.
• Make work fit your life with permanent part-time hours and more time for what matters.

LET’S EXPLORE THE JOB

Lake Macquarie City Council is looking for a Cultural Experiences Officer to help bring our libraries, galleries and museums to life and create welcoming, engaging experiences for our community.

As a key member of our front-of-house team, you will connect people with our library and cultural services, from helping visitors discover collections and resources to supporting programs, events and contemporary cultural experiences. You’ll warmly welcome our community, respond to enquiries, maintain welcoming and well-presented spaces, and ensure visitors have a positive experience every time they walk through our doors.

This is a diverse and people-focused role where no two days are the same. You’ll use technology including library management and point-of-sale systems, assist customers to navigate our collections, services and facilities, and contribute to programs that encourage people to learn, connect, create and participate.

Working across our library, gallery and museum services, you will play an important role in connecting our community with culture, knowledge and each other. We’re looking for someone who is curious, adaptable and passionate about people, who thrives in a busy environment and enjoys creating meaningful experiences for the community.

Read the position statement and learn more about this exciting opportunity.

Conditions of Employment include:

• Flexibility to work across a rotating roster, Monday to Sunday between 8.00am and 9.00pm.
• The ability to work across varied locations and adapt to changing tasks and service requirements, including occasional travel to external sites.
• The role involves regular customer-facing duties, including the ability to work independently and, when required, in a solo capacity.
• A Working with Children Check for paid employment is required prior to commencement.

LET’S HEAR ABOUT YOU

We’re looking for someone who is people-focused, adaptable and passionate about creating great community experiences. You’ll be approachable, proactive and confident working in a busy, customer-focused environment where every day can bring something different.

You’ll bring a genuine passion for libraries, arts, culture and community, along with the communication skills to connect with people from all walks of life. Whether you’re helping someone discover a new book, navigating a library service, enjoying an exhibition or taking part in a community program, you’ll make people feel welcome, supported and valued.

You will be comfortable juggling a range of tasks, responding to different customer needs and working collaboratively across our library and cultural facilities. Most importantly, you’ll play a key role in connecting our community with library services, cultural experiences and programs that inspire, enrich and bring people together.

You will bring:

• A Certificate III or equivalent qualification in a relevant discipline such as Arts Administration, Library & Information Studies, Customer Service or another relevant field.
• Proven experience delivering quality customer or visitor services.
• Proven experience contributing to the delivery of community services, activities, programs or events.
• The ability to communicate effectively and build positive relationships with a diverse range of people.
• The ability to work collaboratively while also taking initiative and working independently when required.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
• A current C Class Driver Licence.

LET’S REVEAL THE PERKS

• Competitive salary commencing from $40.78 per hour + 12% superannuation
• Permanent part-time: 17.5 hours per week, with opportunities to work across various Council locations
• Opportunities for professional development and learning
• A diverse and rewarding work environment
• The opportunity to contribute to Lake Macquarie's vibrant arts, culture and community offering
• A role where every day can bring something different
• We value your health and wellbeing and offer generous, discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) program
• Along with many other perks hat come from choosing Lake Mac!

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET’S START

• If you're ready to bring your energy, creativity and passion for people into this role, we'd love to hear from you! 

  Send your application and resume by midnight, Sunday 20 September 2026

• For enquiries related to the duties of the role, please contact Zannia Watson, Cultural Experiences Regional Leader on 4921 0641 or via email zwatson@lakemac.nsw.gov.au
• For enquiries related to the recruitment process, please contact Georgina Green, Talent Attraction Partner, on 4921 0495 or via email ggreen@lakemac.nsw.gov.au
• Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you!
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
• Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment.

APPLY for this role

Cultural Experiences Leader

Full-time

Cultural Experiences Leader - Library

12-month term contract | 35-hour week

Join us as an experienced leader and help shape vibrant library and cultural spaces where people connect, discover, participate and belong.

• Lead experiences that bring people together across Lake Macquarie’s libraries and cultural spaces.
• Inspire a passionate team to deliver services that make a difference in the community.
• Enjoy flexibility, purpose and impact in a role where no two days are the same.

LET’S EXPLORE THE JOB

Lake Macquarie City Council is looking for a Cultural Experiences Leader to lead the day-to-day operations of one of our cultural facilities and a passionate team delivering services and experiences that connect our community.

This is an exciting 12-month opportunity to bring together people leadership, community engagement, cultural programming and operational management in a role where you can make a genuine difference to how our community experiences our libraries and cultural spaces.

As Cultural Experiences Leader, you’ll be at the heart of delivering vibrant, accessible and welcoming cultural experiences across Lake Macquarie. You’ll lead and support your team, oversee facility operations and work collaboratively with colleagues, community members, volunteers and cultural partners to ensure our services are relevant, innovative and responsive to the needs of our community.

You’ll have the opportunity to:

• Lead and inspire a team to deliver exceptional customer and community experiences.
• Manage day-to-day operations of a cultural facility, including people, contractors, assets and service delivery.
• Develop and deliver operational business plans that support Council’s strategic direction.
• Shape contemporary programs, activities and services that encourage greater community participation.
• Build community connections through outreach and engagement initiatives that reach people who may not currently access our facilities and services.
• Lead cultural programming and events across areas including arts, music, literacy, technology and heritage.
• Manage budgets, financial reporting, performance measures and KPIs to support strong operational outcomes.
• Identify opportunities for innovation and improvement across customer service, technology, events, programming and retail.
• Work collaboratively across Council’s cultural facilities and with internal and external partners to increase awareness, visitation and participation.
• Support and lead volunteers, recognising the important contribution they make to our community.

This position:

• May operate across departmental service delivery, Monday through to Sunday; 8.00am to 9.00pm.
• Is currently based at Cardiff and Speers Point Libraries and requires flexibility to operate across the network of facilities within the Lake Macquarie local government area.

Read the position statement and learn more about this exciting opportunity.

LET’S HEAR ABOUT YOU

You’re an experienced and confident leader who knows how to bring people together around a shared purpose. You’re enthusiastic, adaptable and thrive in a dynamic environment where every day brings new opportunities to connect with people and make a difference.

You’ll be able to balance people, operations and community outcomes, while remaining approachable, visible and connected to the customers and communities you serve. You’ll be comfortable leading diverse teams, engaging with a wide range of audiences and using technology to enhance service delivery and customer experiences.

You will bring a genuine passion for lifelong learning, exceptional customer service and creating a positive and supportive team culture. You’re a creative and pragmatic thinker who can identify opportunities, solve problems and turn ideas into practical outcomes.

Most importantly, you’ll bring energy, curiosity and a strong community focus, with a commitment to creating welcoming, inclusive and engaging library and cultural experiences for everyone.

You’ll bring:

• Relevant tertiary qualifications in Cultural Facility Administration, Gallery, Library, Arts or Museum (GLAM) sector.
• Demonstrated experience managing a cultural facility and delivering cultural services.
• Proven experience managing and delivering a diverse range of community services, activities, programs and events.
• Strong people leadership skills, with the ability to develop, motivate and support a team.
• Strong stakeholder engagement and communication skills.
• The ability to develop partnerships and outreach opportunities that broaden community participation.
• Demonstrated ability to manage budgets, performance measures and competing operational priorities.

LET’S REVEAL THE PERKS

• Competitive salary, from $90,202 per annum plus 12 % superannuation
• 35-hour working week, nine-day fortnight and flexible working arrangements
• Lead and influence cultural services and community experiences across Lake Macquarie
• Work within Council’s dynamic Arts, Culture and Tourism portfolio
• Be mentored and supported by your Regional Leader in an empowering, innovative and collaborative environment
• Work across some of Lake Macquarie’s unique library and cultural facilities
• Professional development and career growth opportunities
• Access to a range of health and wellbeing benefits, including discounted gym memberships, wellbeing initiatives, annual flu vaccinations and confidential EAP support
• Free parking within walking distance of your work site
• Plus, plenty of other perks that come from choosing Lake Mac!

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET’S START

• If you're passionate about making a difference and leading with creativity, we’d love to hear from you!
• Send your application and resume by midnight, Sunday 20 September 2026
• For enquiries related to the duties of the role, please contact Zannia Watson, Cultural Experiences Regional Leader on 0417 279 202 or via email zwatson@lakemac.nsw.gov.au
• For enquiries related to the recruitment process, please Georgina Green, Talent Attraction Partner on, 4921 0495 or via email ggreen@lakemac.nsw.gov.au
• Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you!
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
• Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.

APPLY for this role

Branch Librarian

Closes: 15 September 2026

About the role

This is a permanent full-time role in the Library Services team, based at Batemans Bay. The successful candidate will be responsible for participating in the library leadership team and overseeing and facilitating programs, staff and services at the Batemans Bay library, in line with the Library Services Strategic Plan.

The starting salary for this position is $81,151.04 per annum, plus 12% superannuation.

To view the full salary information, list of duties and prerequisites, please view thePosition Description.

About you

You are a qualified library professional with a passion for delivering engaging, inclusive programs and outstanding customer service. Experienced in community engagement, reader education and outreach, you enjoy connecting people with information, learning opportunities and library services. With strong communication skills and a genuine enthusiasm for working with the public, you build positive relationships with customers, community groups and partner organisations.

You are an effective leader with experience supervising and developing staff, coordinating day-to-day operations and fostering a collaborative team environment. Organised, adaptable and solutions-focused, you can manage competing priorities while maintaining high service standards and driving innovative outcomes that benefit the community. If this sounds like you, we are excited to receive your application!

About us

The beautiful Eurobodalla Shire is located on Yuin Country on the far south coast of NSW and offers an enviable coastal lifestyle with easy access to Canberra and Sydney. From our beaches to our bushlands, rivers and mountains, the Eurobodalla is a place of inclusive communities embracing sustainable lifestyles.

With 143km of coastline, 83 beaches, 20 lakes and four major river systems, Eurobodalla is known as the land of many waters. Over three-quarters of our land area is open space, consisting of 10 national parks and 15 state forests.

Over 40,000 people call the Eurobodalla Shire home, and we attract over 1.2 million visitors every year.

What we offer

We promote equal access to opportunities and pride ourselves on creating a safe and engaging working environment that fosters wellbeing. We are dedicated to looking after our staff, knowing our people are our biggest asset, to ensure we are best placed to look after our community. Including benefits such as:

• 35 hours per week for administrative staff and 38 hours per week for operational staff.
• Health and wellbeing initiatives including access to free counselling through our Employee Assistance Program, TELUS Health One App, Fitness Passport, Social Club and flu vaccinations.
• 14 weeks Council provided paid maternity leave (conditional).
• Generous leave provisions including Long Service Leave after 5 years of continuous service, study leave, 2 weeks sick leave and 1 week MyLeave annually.
• Annual Award increases, performance reviews and a rewards and recognition program.
• Salary packaging program.

Application process

Eurobodalla Shire Council follows a merit based recruitment and selection process. For help and guidance on how to apply for jobs at Council, please visit our websitewww.esc.nsw.gov.auorThe Job Shop.

To apply for this position, you will need to:

• Provide your resume detailing your previous work experience
• Provide your cover letter highlighting your skills and experience (OPTIONAL)
• Address the screening questions in the form below.

If you found this vacancy via a job search website, please go to the Eurobodalla Shire Council Vacant Positions website page to fill in the application form.

If you have any further questions about the role, please contact Alana McHale on 0427 661 936.

Applications close: Monday 14 September 2026 at 11:00pm | APPLY for this role | APPLY with SEEK

Screening process

Pre‑employment Checks:

As part of our recruitment process, you may be asked to provide contact details for two work‑related referees. These will be collected at the interview stage. At least one referee should be your current supervisor or a recent past supervisor (of at least three months).

Depending on the position, successful applicants may also be required to complete a Criminal History Check, Medical Assessment and/or a Working with Children Check.

Please note that we will only proceed with any pre‑employment checks once we have your permission.

Confirmation of personal identity and working rights:

As part of the recruitment process, should you be successful in obtaining an interview, you will be required to bring with you an original Government issued photo ID for the interview Panel to sight.

Eurobodalla Shire Council embraces diversity and encourages applications from people with disability. We are committed to making reasonable adjustments to provide a positive, supportive recruitment process. Please contact us on 02 4474 7378 or via positions@esc.nsw.gov.au for confidential support to ensure an equitable application process.

Eurobodalla Shire Council is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We know we perform at our best when we are empowered to be ourselves, and that this, in turn, enables our future success as an organisation.

Applicants must have the right to work in Australia and address the advertised selection criteria demonstrating their suitability for the role.

Library Officers

Applications close 10:00 AM, 14 September 2026

• Reference number: REC 29 and 35
• Job type: Permanent part-time
• Package: $35.01 per hour (+25% loading for casual tenure types in lieu of leave)
• Information pack Information on how to apply
• Casual positions
• These roles will work across a number of library service locations including Port Fairy, Koroit and Mortlake 
• one permanent part time position: 17 hours per fortnight; 9am to 4.30pm Mondays (30 minute unpaid lunch break) and 9am to 12pm alternate Saturdays

We are seeking passionate and dedicated professionals to support the delivery of excellent library service across our shared library network.

To be successful in this role you will need

Qualifications

Essential

• Current Victorian driver licence
• Employee working with children check

Experience

Desirable

• Experience working in Libraries and / or qualifications recognised by the Australian Library and Information Association (ALIA)
• Experience in working in field of community service and / or ability to identify with community needs

Key selection criteria 1

Experience delivering excellent customer service in a fast paced environment.

Key selection criteria 2

Skilled using and assisting others with technology, ability to learn and use library management software.

Key selection criteria 3

Knowledge of contemporary public library services, particularly readers advisory and online resources

Applications that fail to address the above key selection criteria will not be considered for this position.

For more information

For further information about the position or duties involved, please contact Toby Munson, acting libraries coordinator on 0428 123 416 or toby.munson@moyne.vic.gov.au

Postal applications

Confidential – Library Officer
People and Culture Coordinator
Moyne Shire Council
PO Box 51
Port Fairy   VIC   3284 

Applications

Applications for this position close 10:00 AM, 14 September 2026 | APPLY NOW

Moyne Shire Council is committed to the principles of Equal Employment Opportunity

Literacy and Learning Program Officer

Job No: MEL1880 | Location: Melton

Part Time Permanent Position

Monday to Thursday (9am-5pm) 28 Hours per week

Band 4 - Salary Range $74,283 to $ 78,754 per annum pro rata + 12% Super

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality - one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

Melton City Libraries is seeking a creative and enthusiastic storyteller and program facilitator to develop and deliver early years and school years services and programs. Reporting to the Team Leader Library Programs and Engagement, this fixed term position is an exciting opportunity for those passionate about children’s literacy and learning.

This part-time position is based at our Melton Library and Learning Hub, a state-of-the art community hub in the heart of Melton.   

This position includes 1:4 Thursday evenings and 1:4 Saturday mornings.

Key Responsibilities

• Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
• Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology, and online platforms.
• Support the delivery of early years and school years programs across the library service by developing program proposals and plans and contributing to the planning and evaluation of the calendar of events.
• Facilitate and deliver a range of early years and primary school years programs across the library service including story time, baby bounce, toddler time, outreach visits, school holiday programs, New Parents Groups and after school programs.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Completion of a certificate acceptable for technician membership of the Australian Library and Information Association with knowledge or skills gained through on-the-job training.
• Experience working in public libraries, or a customer focussed organisation.
• A passion for storytelling and community engagement, with a customer-centric approach to your work. 
• Experience delivering programs for children.
• Current valid Victorian Driver’s Licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 5 weeks annual leave*
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*
• Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association
• Wellbeing initiatives

*These benefits are pro rata. 

How To Apply

If you require further information about the position, please contact Chelsey Excell, Team Leader Literacy & Learning Programs on (03) 9747 5217.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

If shortlisted for this role you will be required to provide/upload a video of you facilitating a Storytime session.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

Applications close 11:59pm Wednesday 16 September 2026

APPLY with SEEK | APPLY with COUNCIL

Library & Customer Service Officer (Casual Positions)

Casual Positions Available

Applications closing on 06 September 2026, 11:45 PM

• Reference NumberSF/5523
• Job TypeCasual
• PackageBand 4 plus 12% Superannuation
• Position DescriptionPosition-Description-Job-191-Library-Customer-Service-Officer-April-2023.pdf(PDF, 1MB)
• Casual Positions available
• Band 4 plus 12% superannuation
• 3 - 5 days a week
• Work across Alexandra, Yea and Kinglake Library and Customer Service Centres.

Make a significant difference in our community!

Do you love working with the community, and delivering quality services and programs? Murrindindi Shire Council is seeking two casual Library and Customer Services officer to join the team.

About this opportunity

We have Band 4 casual positions, providing relief in Library and Customer Services (including call centre) across Murrindindi Shire Council. The successful applicants will be experienced in the delivery of exceptional customer service. They will also have good communication skills, be a positive and flexible team player, and experienced with using computers and various software packages. Ideally, the successful applicant will have experience in and delivering customer service.

They will also have good communication skills, be a positive and flexible team player, and experienced with using computers and various software packages. Ideally, the successful applicant will have experience in and delivering customer service.

What you will bring

By joining our team, you will bring the following:

• Excellent customer service skills and experience, and proven experience in working positively and collaboratively as part of an effective customer-facing team (experience in customer or library services or in local government would be highly regarded)
•  Well-developed interpersonal skills and the ability to deal professionally and efficiently with customers.
•  Well-developed communication skills including ability to present to small groups.
•  Proven ability to think and act quickly and exercise good judgment and ability to perform well under pressure during busy periods.
• Sound administrative skills, including experience across a range of software and IT systems, including Microsoft Office Suite, cash handling skills and experience

What we offer

Murrindindi Shire is situated on Melbourne's peri-urban fringe and encompasses the charming rural townships of Alexandra, Eildon, Kinglake, Marysville and Yea. The Shire benefits from great natural beauty and tourist attractions such as Lake Eildon, picturesque national parks, the Great Victorian Rail Trail and access to Victoria's snowfields. We are located within proximity to Melbourne, a lovely 60 to 90 minute drive from Melbourne, depending on your route.

We offer an inclusive and flexible work environment within a supportive team along with ongoing professional development and a range of employee benefits designed to promote a positive work/life balance.

How to apply

For more information about the role, or to discuss any further questions, contact Melanie Ravary Coordinator Customer Service at (03) 5772 0333 or via email at mravary@murrindindi.vic.gov.au

Applications should contain a cover letter and resume and address the key selection criteria set out in the Position Description. Please note, applications that do not address the selection criteria may not be considered.

You can submit your application and any accompanying attachments:

• online – you will receive an email notification confirming your submission or
• by email to msc@murrindindi.vic.gov.au

Applications close at 11.45 pm on Sunday 6 September 2026

Conditions of employment are in accordance with the Murrindindi Shire Council’s Enterprise Agreement.  It is also a condition of employment that the successful applicant:

• Provides evidence of eligibility to work in Australia.
• Undertakes a Police Check and, where applicable to the role, (refer Position Description) provides a current Working with Children Check.
• Ability to travel to different work sites within the Murrindindi Shire, such as a current Victorian Driver’s licence

Customer & Community Services Library Officer

Position Title: Customer & Community Services Library Officer

Position Description: Customer & Community Services Library Officer (658.73 KB)

Applications Close: Sunday, September 6, 2026 - 5:00 pm

Apply for this position Now

Are you passionate about libraries, community learning, and providing exceptional customer service? 
Warrnambool Library is seeking a friendly, flexible, and community-minded individual to join our team as a Casual Customer and Community Services Library Officer.

In this dynamic role, you will:

• Deliver high-quality customer service, ensuring every visitor enjoys a positive library experience
• Support our community’s learning and literacy by assisting customers with library resources, services, and technology
• Contribute to the delivery of engaging programs that promote literacy, lifelong learning, and social connection
• Perform core library duties, including customer service, lending, membership support, and program facilitation
• Assist with collection shelving and maintenance to ensure a welcoming and accessible library environment
• Play an active role in a forward-thinking, innovative library service that builds community capacity and connection

About You

We’re looking for someone who is:

• Customer-focused with strong interpersonal and communication skills
• Comfortable with technology and passionate about helping others learn
• A collaborative team player who can also work independently
• Flexible and adaptable in a casual, on-call role

If you’re ready to make a positive impact in our community and love the idea of working in a vibrant, people-centered environment, we’d love to hear from you!

The Benefits

This is a casual position.
The current hourly rate is $43.82 per hour (inclusive of 25% casual loading). 

Council also offers a range of other benefits for its employees, including:

• Ongoing training and development 
• Discount to Council owned facilities
• Paid parental leave 
• Employee Assistance Program
• Long service leave (pro-rata) after 7 years

To Apply

To apply for this opportunity, please click ‘Apply for this position Now’.

Questions

If after reading the position description you have further questions please contact Janetta Mascilongo, Service Manager Library & Learning Hub on 03 5559 4994 or jmascilongo@warrnambool.vic.gov.au.