Coordinator Library Customer Experience

Job No: GR400617 | Location: Hurstville

Georges River Council has an exciting opportunity for a Coordinator Library Customer Experience to join and lead our team, based in Hurstville.

About Georges River Libraries

At Georges River Libraries, we foster a vibrant community where people come together to share ideas, knowledge, and experiences. Our inviting spaces provide a range of resources, including books, manuscripts, photographs, films, maps, and our unique 'Library of Things.' From quiet reading rooms to bustling media labs, our libraries offer an ideal environment for discovery, socialising, and play. Our friendly team is dedicated to assisting our community with their library and resourcing needs, helping inspire their world.

About the Role

• The Coordinator of Library Customer Experience is a senior leadership role overseeing three direct reports and a team of 20+ staff, including casuals.
• This position ensures welcoming library spaces, high-quality customer interactions, staff scheduling, and training.
• As part of the Cultural Engagement and Library Services leadership team, the role supports innovative strategies aligned with the Georges River Library Strategy.
• We are looking for an experienced leader who understands the challenges of delivering excellent customer service in a public library setting.
• This role offers a generous car allowance in addition to the base salary and is primarily based at Hurstville Library, with occasional travel to other locations.

What we Offer

• Permanent, Full time - 70 hours per fortnight 
• Full time salary from $123,891.39 - $143,546.89 per annum plus 11.5% superannuation (dependant on the skills, qualifications and relevant experience of the suitable candidate)
• Car Allowance
• 9-day fortnight subject to operational requirements
• Health and Wellbeing paid leave
• Fitness Passport Program offering discounted membership for you and your family to selected facilities
• Employee Assistance Program
• Salary Packaging Options
• Sponsored Study Program
• Parental Leave and Support
• Employee Rewards Program
• Ongoing Education and Resources

The successful candidate will have

• Tertiary qualifications in Library and Information Science, Customer Service or equivalent
• Current Working with Children Check
• Current NSW Drivers Licence (Class C)
• Demonstrated experience supervising the delivery of customer focused services in a library or equivalent cultural organisation
• Demonstrated experience in leadership, team building and staff development, including mentoring, performance management and change management
• Demonstrated experience leading the implementation and management of customer experience improvement projects
• Demonstrated experience leading the implementation and management of a staff roster
• Demonstrated experience leading the development and implementation of staff training programs
• Demonstrated experience in designing and evaluating services that reflect and enhance the cultural, informational, recreational and educational needs of the community
• Demonstrated experience developing business cases, grant submissions, award applications and presentations to support organisational decision making
• Demonstrated high level oral, written and interpersonal communication skills, including report writing, effective negotiation, consultation and consensus building
• Demonstrated financial management skills and experience managing an operational budget
• Demonstrated experience managing complex projects and competing priorities, including an ability to work to deadlines
• Demonstrated experience using Microsoft Office Suite as well as content management systems and technology in a public library or equivalent setting

Desirable

• Leadership experience in a public library
• Experience leading projects with a diverse and multicultural client base
• Leadership experience in local government
• Ability to speak an identified community language such as Arabic, Cantonese, Mandarin, Greek

If you have made a positive commitment to further your career and you possess the attributes located in the complete Position Description essential criteria, then please submit your application today. Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

If you would like further information on this role, please contact Justin Yeomans, Manager Cultural Engagement and Library Services on 02 9330 9530.

Applications must be completed and submitted via our website. Closing Date: Tuesday 12 November 2024 at 11.59 PM AEST.

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

APPLY NOW

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQIA+ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.

Service Team Leader – Local Studies

About the role

Wollongong City Libraries (WCL) is a dynamic service of Wollongong City Council. Our team plays a core role in delivering on Council’s commitment to creating a community that is informed, engaged, creative and connected.

We provide a variety of services across our seven library locations, engaging with and meeting the needs of our diverse community to facilitate reading, lifelong learning, creativity, and inclusion. This opportunity will see you proactively lead a team of library staff to deliver customer-centred library services.

You will work collaboratively across WCL, Library and Community Facilities Division and Council, as well as with local organisations and community partners. You will actively contribute to the development and achievement of Wollongong City Libraries’ strategic goals and pursue service quality and innovation.

Find out more about what we do here: Wollongong City Libraries

This is a Permanent Full-time position on a 7-day roster. Weekend and evening work are required. Salary from $92,780.60 to $110,392.99 per annum, plus superannuation. (Salary package will be assessed based on skills, experience and qualifications).

This position is based at Wollongong Library, and you may be required to work across any of our seven libraries across the Wollongong Local Government Area, dependent on operational requirements. This is a hands-on role; applicants must be physically capable of undertaking manual tasks relating to the role.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid NSW Working With Children Check. Applicants are required to provide a NSW Working with Children Check application/clearance reference number to their application.

Interested?

Click on ‘Apply’ to complete your online application.

You will be prompted through the application to answer the essential requirements as outlined on Page 3

Get in touch for more information. Contact David Cattell, Coordinator Collections and Local Studies on (02) 4227 7383 for questions related to the job.

For questions related to submitting your application online or our recruitment process, please contact the Talent Acquisition Team on (02) 4227 7065.

Applications close 11:59pm, Monday 11 November 2024 | APPLY

It is anticipated interviews will take place the week beginning Monday 25 November 2024.

For More Information: see attached Information Pack / PD under Document\s above.

Library Customer Service Officers

• Exciting opportunities to join a dynamic and growing Library service
• Casual positions, working across library branches and outreach locations
• Salary from $48.80 per hour including casual loading, plus super

We are Wyndham, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

A bit about the role

The Library Customer Service Officer role is responsible for providing the exceptional customer service that our patrons know and expect. We currently have casual roles available, which will work across our 5 branches. This role is the perfect steppingstone for someone who is interested in a career in public libraries and information services, and for experienced library staff looking to broaden their experience in a new organisation. Students of Libraries and

Information Management studies are also encouraged to apply.

You will enjoy working with customers and have a good understanding of what great customer service looks like. This role is the face of our library branches, and the ability to have empathy and patience with our patrons is a key attribute to achieving authentic connections with our community and helping our patrons achieve what they need. This could be as simple as helping someone borrow a book, to providing IT support and helping someone on a computer; for example, to print their resume.

Our library programs and services are extensive, and our team is the key to promoting what our libraries have to offer. Your ability to be outcome focused and look for opportunities to promote and educate our patrons on what they may be looking for. Sometimes what they ask for - “I’m looking for coding books for my child” - may just be the start of a further conversation - “are you aware that we run regular coding club program sessions”.

These roles will also be required to work weekends and weekday evenings.

What you’ll deliver

• Exceptional customer service and support to the Library and their patrons
• An outcome driven approach to problem solving
• A passion to support the community
• Proactive promotion, support, and delivery of the library’s range of programs and services
• A variety of levels of support to many different and diverse groups within the community

What you’ll bring

• Demonstrated understanding of the role and value of the Library to the community
• Demonstrated experience in delivering exceptional Customer Service
• A high level of communication skills, both written and verbal
• Proven ability to work in an integrated team in a customer facing environment
• Confidence and enthusiasm, the resilience to continue to create positive experience during a range of unique circumstances
• A positive, curious and flexible attitude with a continuous improvement and professional development mindset

What’s next?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume.

Your cover letter must include responses to the following:

1. Tell us what you would contribute to the library team
2. Describe your most recent visit to a public library, which library this was and what you most enjoyed about your visit
3. Tell us about a program that Wyndham City Libraries currently runs, and why you think it's valued by the community

To find out more about the role, please contact (03) 8734 8999 and ask to speak to one of our Library Coordinators.

Applications will be accepted until 11:59pm Thursday, 7 November 2024.

APPLY For This Opportunity (on Council Website)

We respect, acknowledge, value and celebrate the First Nations people, our heritage and cultural diversity. We are a proud inclusive employer; we encourage people from all walks of life to apply for our job opportunities.

Our commitment is to provide diverse, safe, and inclusive environments where everyone can grow and succeed. Wyndham has one of the largest First Nations communities in the Western Region. We welcome and encourage applications from First Nations people.

Additional Information

• Employee Status: Casual
• Schedule: Casual
• Position Description: PD Current - City Life - LCL - Library Customer Service Officer

Team Leader Library Support Services

Job No: GR400607 | Location: Hurstville

Georges River Council has an exciting opportunity for a Team Leader Library Support Services to join our team, based in Hurstville.

About Georges River Libraries

At Georges River Libraries, we foster a vibrant community where people come together to share ideas, knowledge, and experiences. Our inviting spaces provide a range of resources, including books, manuscripts, photographs, films, maps, and our unique 'Library of Things.' From quiet reading rooms to bustling media labs, our libraries offer an ideal environment for discovery, socialising, and play. Our friendly team is dedicated to assisting our community with their library and resourcing needs, helping inspire their world.

About the Role

As a team leader within our Cultural Engagement & Library Services Business Unit, you will contribute to the efficient and effective operations of Georges River Libraries, delivering high-quality, customer-focused services, research, programs and collections. 

In this role you will lead the team responsible for providing welcoming spaces and customer interactions at Council’s branch libraries as well as staff training and the roster. The role is part of the Library Customer Experience leadership team that supports staff skills development and excellent customer experiences across all library service points.

This role is primarily based at Hurstville Library and will involve other locations as required.

What we Offer

• Permanent, Full time - 70 hours per fortnight 
• Full time salary from $87,770.80 - $101,695.64 per annum plus 11.5% superannuation (dependant on the skills, qualifications and relevant experience of the suitable candidate)
• 9-day fortnight subject to operational requirements
• Health and Wellbeing paid leave
• Fitness Passport Program offering discounted membership for you and your family to selected facilities
• Employee Assistance Program
• Salary Packaging Options
• Sponsored Study Program
• Parental Leave and Support
• Employee Rewards Program
• Ongoing Education and Resources

The successful candidate will have

• Tertiary qualifications in Library and Information Science or equivalent
• Current Working with Children check
• Current NSW Drivers Licence (Class C)
• Demonstrated experience maintaining staff rosters or work schedules for multiple staff
• Demonstrated experience in providing a quality customer focused service
• Demonstrated experience in the development, delivery and evaluation of a training programs for staff
• Demonstrated analytical, time management, organisational, financial, project management and creative problem-solving skills
• Demonstrated experience in supervising a team, including an ability to provide performance feedback, guide others through change and implement innovative approaches
• Highly developed oral and written communication and interpersonal skills, including effective negotiation, consultation and consensus building
• Demonstrated experience using Microsoft Office Suite as well as content management systems and technology in a public library or equivalent setting

Desirable

• Leadership experience in a public library
• Experience leading projects with a diverse and multicultural client base
• Experience in troubleshooting library equipment including public access computers
• Experience in marketing or promotion of Library services, events and programs
• Ability to speak an identified community language such as Arabic, Cantonese, Mandarin, Greek

If you have made a positive commitment to further your career and you possess the attributes located in the complete Position Description essential criteria, then please submit your application today. Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

If you would like further information on this role, please contact Audra De La Torre, Coordinator Library Customer Experience on 02 9330 6040.

Applications must be completed and submitted via our website. Closing Date: Tuesday 5 November 2024 at 11.59 PM AEST.

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQIA+ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.

Apply Now on Council Website

Library Content and Collections Coordinator (3187)

Libraries - Full Time

• Ipswich Libraries is an award winning internationally recognised service
• Be part of a positive, enthusiastic and self motivated professional team
• View more about our libraries
• View more about our people

About the role

The Library Content and Collections Coordinator is responsible for designing, procuring, and managing sustainable content and collections across all Ipswich Libraries locations and platforms, including the Karalee Pod, Home Library Service, interlibrary loans, and Picture Ipswich digital heritage archive.

Key Responsibilities include:

• Collaborate with the Library Leadership Team to identify community needs and develop innovative curation strategies, maximizing library content and collection utilization, and reporting on performance
• Strategically manage library content through analysis, planning, evaluation, and reporting
• Project manage key actions to achieve sustainable outcomes on-time and on-budget
• Provide financial management, including contract management, budget preparation, and monitoring
• Develop and manage relationships with vendors, suppliers, and Council’s Procurement teams to ensure delivery, quality assurance, service levels, and governance
• Work with Branch Services, Digital Experience, and Customer Experience coordinators to deliver seamless access to collections and digital content

View the position description for more details about the role.

About you

To be successful in this role you will have:

• Tertiary qualification in a related field and/or demonstrated technical experience in library content and collection management
• Current Queensland C Class Driver’s Licence
• Excellent interpersonal skills including advanced written and oral communication skills
• Project and financial management skills
• Experience using one or more types of Library Management Software
• Sound level of proficiency in Microsoft 365 tools such as MS Word, MS Excel and MS Outlook
• Belief in our values of communication, collaboration, integrity, efficiency, and leadership

This position will require a pre-employment medical check.

About the benefits

This is a permanent, full time, Level 7 position with a salary commencing at $110,575 plus 12.5% superannuation.

• Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Work/Life balance: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
• Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
• Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being: Access to gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
• Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity.  It is the state’s fastest growing city and oldest provincial city. 

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership.  Come and join us in shaping the future of the city and its people.

Join us

If you share our values and are passionate about how Libraries can enhance the quality of life for the city of Ipswich, then this could be the role for you.

Please apply online and submit:

• A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
• A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 7 November 2024

Please direct any related questions to Cheryl Pye at careers@ipswich.qld.gov.au

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.

APPLY with COUNCIL

Library Programming and Events Assistant

Job No: IWC7711 | Location: Ashfield

Inner West Council is an Inclusive Employer.

Inner West Council (IWC) is committed to Equal Employment, we welcome and encourage candidates from all backgrounds and experiences to apply.

IWC is dedicated to reflecting our community and strongly encourage Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, people of diverse sexualities and genders, Veterans, young people, and mature aged workers to apply.

This is one of the many reasons why IWC was the 2023 AR Bluett Award Winner and recognised as the most progressive council across NSW. We are also The Australian Business Awards Employer of Choice Winner for 2023

IWC are intent on respecting the rights and improving opportunities for people with disability. If you identify as a person with disability and require reasonable adjustments to support you in your application and throughout the recruitment process, please contact:

Reasonable Adjustment Assistance: 

• Julia Phillips, Disability Inclusion Programs Officer - phone: 02 9392 5819, email: julia.phillips@innerwest.nsw.gov.au
• IWC's P&C Workforce and Diversity team, email: diversity@innerwest.nsw.gov.au

*The above contacts are for reasonable adjustment assistance only. Click here for more information on reasonable adjustments

For any other enquiries, specific to this job advert and application, please contact the Hiring Manager. Details are listed under the Enquiries header below. 

About Inner West Council

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of Integrity, Respect, Innovation, Compassion and Collaboration are at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value gym membership from $16.60/week giving access to a vast network of gyms in Sydney.

About the role

The Library Programming and Events Assistant is key in ensuring the IWC Library & History Service is a pivotal information, recreation and education provider in the community. This role will assist the Programming team to deliver quality lifelong learning, literacy, cultural and recreation programs and services across the Council’s eight libraries. In particular, the role will have a strong focus on the delivery of all programs and services, aimed at promoting literacy skills, developing readers, supporting education and lifelong learning, and providing valuable recreational and cultural opportunities for the inner west community. 

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role. 

Remuneration

$54,765 - $63,474.32 + 11.5% Superannuation

Some of the required skills, experience and qualifications 

1. Experience in or an understanding of delivering public programs for diverse audiences in a public library service or cultural institution.
2. Experience in or an understanding of liaising with facilitators and suppliers.
3. Experience in or an understanding of customer service and continued service development.
4. Ability to report and evaluate programs.
5. Demonstrated skills in communication, both verbal and written. 

Enquiries

Lysele Assarapin, Library Programming & Events Coordinator on (02) 9392 5539

Closing Date

Sunday 10 November 2024, 11:30PM

To subscribe to our weekly job alert emails please click here

How to Apply

We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.

All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.

APPLY on Council Website

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role).  Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the Department of Home Affairs website.

About Inner West Council

Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs. As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in on our journey towards becoming the best council for our community. We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of integrity, respect, innovation, compassion and collaboration at the centre of everything we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.

APPLY on Council Website

Team Leader Library Outreach & Partnerships

Apply Now

Job no: 493206
Work type: Full Time
Location: Frankston
Categories: Administrative

Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula.  We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team!

About the position

Council’s Arts & Culture Department is looking for a Team Leader Outreach and Partnerships who will be responsible for enhancing community engagement with Frankston City Libraries by promoting services, facilitating lifelong learning and ensuring access to information, via Outreach locations and initiatives.

The main responsibilities will include: 

• To lead the Outreach and Partnerships team in innovating library services and customer operations within the Outreach setting.
• Coordinate the operational requirements of the Home Library Service to ensure that eligible residents receive a quality service delivered to their place of residence in the municipality, through a team of volunteers.
• To promote positive aging within the city, with a focus on library services.

This is an ongoing full time position.

• A relevant tertiary qualification in Library and Information Services or related discipline which enables professional membership to ALIA.
• Demonstrated experience and current knowledge of library trends in regard to the delivery of library services, with a focus on Outreach and Partnerships.
• Demonstrated experience in working sensitively in a diverse community supporting highly socially and economically disadvantaged communities.

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

• Hybrid Working Model
• Flexible working hours
• Rostered Day Off (Full time roles only)
• Access to professional and career development opportunities
• Purchased leave
• Paid Parental leave
• Paid Christmas Shut Down Leave
• Free onsite parking (Civic Centre)
• Employee assistance program
• Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

This position is a Band 6, currently remunerated at $98,130.72 per annum, plus superannuation. Overtime will also be paid as required.

If you would like to learn more about this opportunity or have any questions, please contact Chrissie Bonsor via email chrisse.bonsor@frankston.vic.gov.au

The position description for this role can be found on the Frankston City Council Careers page. 

Culture at Frankston City Council

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

Council has zero tolerance for child abuse.  Protecting children and preventing child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.  

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.

Position Description

Advertised: 24 Oct 2024 AUS Eastern Daylight Time
Applications close: 07 Nov 2024 AUS Eastern Daylight Time

Apply Now 

Customer Support Officer

• Salary Range Band 4 $72,289 - $77,010 (pro rata) plus 11.5% Super 
• Part-time ongoing position (21 hours per week)
• Located across five Library branches within the City of Port Phillip.

About the Organisation 

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.  

About the Role

Our Customer Support Officers are the heart of our Library service and are responsible for delivering an exceptional customer experience across our five Library branches. You will have a passion for your community and will create safe, diverse and inclusive spaces for people of all demographics.

Duties:

• Provide welcoming, knowledgeable customer, information and reader advisory service across five Library branches.
• Support the Library Services and Operations and Collections teams in delivering a range of services.
• Will be required to work evenings and weekends to support the operational requirements of the library.

Skills and Experience 

• Demonstrated experience in the delivery of excellent customer service in a fast-paced environment with customers from diverse backgrounds preferably in a library setting.
• Proven ability to work collaboratively as a member of a high-performing team with a commitment to solve challenges together and be accountable to each other.
• A flexible and adaptive approach to service delivery and a desire to learn

Culture 

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community. 

Benefits

• We offer a workplace which accommodates your working style and needs. 
• Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
• Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).

Security Requirements and Professional Obligations      

Pre-employment screening will apply to all appointments.  

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia, and                                                       
• Sufficient proof of their identity. 
• Complete a National Police Check completed via City of Port Phillip’s Provider.
• Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).  

How to Apply

Click APPLY.

All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.

Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.

Further information can be obtained by contacting Peter Gorringe, Library Services and Operations Lead via email peter.gorringe@portphillip.vic.gov.au

Applications close 11.59pm Tuesday 29 October 2024

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability. 

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Shane Turner (Recruitment Advisor) on phone 0421 757 521 or email: recruitment@portphillip.vic.gov.au 

South Melbourne > Port Melbourne > Albert Park > Middle Park > St Kilda > Balaclava > Ripponlea > Elwood 

Position Description: PD Customer Support Officer October 2024.pdf

APPLY NOW

Collections Librarian Cataloguing

Apply Now

Job no: 493208
Work type: Part Time
Location: Frankston
Categories: Administrative

Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula.  We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team!

About the position

Council’s Arts & Culture Department is looking for a qualified Collections Librarian committed to providing excellent customer and information services to the community.  The role will be responsible for supporting the cataloguing of items, including the new Library Of Things.  

The main responsibilities will include: 

• Proving an accurate, quality library catalogue that meets international standards.
• Assisting with the development of the Library's lending collection to reflect community interest and in accordance with the Collection Development guidelines.
• Engaging with the community in the libraries to deliver and promote library services ad foster an inclusive, welcoming community library service.

This is a permanent part time role working 30.4 hours per week. Working days are flexible, however you will be required to work one Saturday a fortnight and be located at our Langwarrin location on a Thursday and Friday to support the team.

About you

• Professional qualification in Information Management as defined by ALIA;
• Experience in using latest cataloguing tools; MARC, DDC, AACR2, RDA and LCSH;
• Experience in using latest archiving tools; and
• Experience with cataloguing all formats including printed work, audio visual and electronic resources for a public library catalogue.

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

• Hybrid Working Model
• Flexible working hours
• Access to professional and career development opportunities
• Purchased leave
• Paid Parental leave
• Paid Christmas Shut Down Leave
• Free onsite parking (Civic Centre)
• Employee assistance program
• Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

This position is a Band 5 currently remunerated at $80,750.44 (pro rata for part time) per annum, plus superannuation. Overtime will also be paid as required.

If you would like to learn more about this opportunity or have any questions, please contact Chrissie Bonsor at Chrissie.Bonsor@Frankston.vic.gov.au

The position description for this role can be found on the Frankston City Council Careers page. 

Culture at Frankston City Council

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

Council has zero tolerance for child abuse.  Protecting children and preventing child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.  

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.

Position Description

Advertised: 23 Oct 2024 AUS Eastern Daylight Time
Applications close: 06 Nov 2024 AUS Eastern Daylight Time

Apply Now 

Librarian - Children and Youth

Permanent Full-time (average of 38 hours per week)

The City of Rockingham is an award winning local government located 40KM south of the Perth CBD and is known as the place where the coast comes to life.  One of the fastest growing local governments in the south metropolitan area, we are responsible for the provision and delivery of high quality services, facilities and events that meet or exceed community expectations.  Providing a safe and healthy workplace for our employees is important to us and we are committed to employing team members who share the City’s Values of Recognition, Ethics, Service, Professional Development, Empowerment, Communication and Teamwork – RESPECT. These Values are incorporated into all aspects of employment at the City.

Passionate about delivering outstanding library services to our community, you will provide quality services and programs to support the development of reading and literacy, and encourage lifelong learning for children and youth.  

You have a working knowledge of child and youth development and available services as well as strong skills in using a variety of technologies across the library space. You have a high level of communication skills and demonstrate initiative, problem solving and time management skills.

You have previous experience in the field of Young People’s Services, library services or early childhood education, as well as experience in planning, promoting and implementing community programs and events.

A tertiary qualification in Librarianship and/or Early Childhood Education, along with a Working with Children Check (or ability to obtain) is essential for this role.

You must address the following selection criteria when submitting your online application:

1. Tertiary qualification in Librarianship/and or Early Childhood Education
2. Interest and knowledge of services to children and youth as well as child and youth development
3. Ability to communicate and relate effectively with children, youth and their parents
4. Knowledge of library practices, procedures and systems
5. High level of customer service delivery

We are offering a gross salary of $80,559 per annum and: 

• 11.5% superannuation with the option to co-contribute up to a further 5%
• A variety of health and wellbeing programs including a physical health reimbursement subsidy payment of up to $150 per annum, free flu vaccinations, free skin cancer checks, mental health programs and Employee Assistance Provider (EAP) services
• A culture of learning with training/development opportunities including paid study leave and study fees
• Up to two additional paid days of absence per annum
• Salary packaging opportunities for motor vehicles, etc.

An information package, including the position description, is available on our website.

Applications will be accepted until 4pm on Monday, 4 November 2024.

This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months.

If you identify as a person with disability and require adjustments or support for your application and throughout the recruitment process please contact the Recruitment Team via email at jobs@rockingham.wa.gov.au or phone 08 9528 0333.

The City of Rockingham encourages applicants from a diverse range of backgrounds, including First Nations people, people living with disability and people who speak a first language other than English.

Attachments:- Librarian Children and Youth - Information Pack - October 2024.pdf

APPLY on Council Website