Library Customer Support Officer

Job type: Contract/Temp

Career level: Not Applicable

Salary: $75,000 - $81,000

Lodgement URL: https://www.seek.com.au/job/83086494?ref=direct-share-cm-ui

Application close date: 10 April 2025 9:00 am

Job Contact

Joel Hill, Team Leader Library Development

T: (08) 8555 7000
 

To apply visit: Library Customer Support Officer

Library Officer - Willunga Library

City of Onkaparinga–Willunga SA

$71,000 - $78,000 a year

Part Time - Permanent working 66 hours per fortnight

About the Position

This position works as part of a small team in the township of Willunga. The role requires the provision of customer service over an extended period of rostered time. The successful candidate will also have experience in delivering early childhood literacy sessions as well as a contemporary understanding of public libraries and their role in supporting the community.

About You

Working as part of a small team you will have a passion for early childhood literacy and customer service delivery. You will be a creative, positive, and energetic person with a friendly nature who finds it easy to develop a rapport with people of all ages especially children.

Key Selection Criteria:

1. Experience in the delivery of frontline customer service
2. Ability to help people that are not confident in the use of technology
3. Demonstrated enthusiasm and commitment to the role that libraries play in in supporting all forms of literacy and lifelong learning with a focus on the delivery of interactive story telling sessions for young children.
4. Ability to work independently and as part of a team
5. Demonstrated ability to utilise initiative and flexibility when applying policies and procedures
6. Effective time management skills that enable the meeting of deadlines

Working for Council

Some of the benefits of working with us include:

• Competitive salary
• Generous leave entitlements including 3 additional paid days over Christmas
• Career development opportunities
• Salary sacrificing options

If, after reading the position description you have any queries, or require further information please contact Andrew Berney Team Leader, Aldinga/Willunga Libraries on (08) 8384 0024.

Application Process:

To be considered for this position, all applicants must submit a resume and a cover letter addressing how they meet each of the key selection criteria detailed within this advertisement. It is mandatory to provide detailed explanations of relevant experience and qualifications related to the criteria outlined above.

Applicants will be assessed based on their ability to demonstrate relevant experience for the position and alignment with the City of Onkaparinga’s Values and Behaviours.

The City of Onkaparinga is committed to a diverse, inclusive, and accessible workplace. We welcome applications from Aboriginal and Torres Strait Islander people, individuals with disabilities, and young job seekers. For any adjustments during the recruitment process or on the job, contact humanresources@onkaparinga.sa.gov.au.

The City of Onkaparinga advises that the recruitment process includes a medical assessment, confirmation of experience and stated qualifications The successful applicant must possess and provide a current Department of Human Services (DHS) ‘Not Prohibited’ Working with Children Check prior to offer of employment.

Applications close – 9 am Friday 11 April 2025 | APPLY

Supervisor First 5 Forever

3579 | Library & Cultural Services | Toowoomba CBD

Closing date: 15/04/2025

ARE YOU A PASSIONATE ADVOCATE FOR THE FIRST 5 FOREVER PROGRAM, WITH THE SKILLS TO SUPERVISE OUR LIBRARY TEAM?

About the position

The Supervisor First 5 Forever position will assist with the development, implementation, and provision of innovative, quality, and responsive library and information services, events, and programs for children aged 0 – 5 years old.  The position will promote family and early literacy, First 5 Forever philosophy, library usage, social inclusion, and promote Toowoomba Regional Libraries to the community.

This position will work under general direction.

• The salary range for this position is $74,273.89 - $79,960.78 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
• This is a Temporary Full time position until 28 June 2026.
• The position is based in the Toowoomba CBD.
• CBD Parking provided.
• Be part of a supportive work environment.
• Professional development and learning opportunities.
• Salary sacrificing opportunities to boost your superannuation.
• Active social club – TRC Employee’s Association.
• Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with a single membership.
• Free Flu Vaccinations and Skin Checks.
• Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems.

How to be successful in this position - Success Criteria

To be considered for this position, applicants are encouraged to ensure their qualifications and skills align with the 'Success Criteria' outlined in the Position Description when submitting their application.

How to apply

To apply, please submit two documents:

1. A two page cover letter addressing each of the 'Success Criteria' in the Position Description; and
2. Your current resume.

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online.

Apply Now on Council Career Site

For further information

Please contact Carmel Stuart on (07) 4688 6728 within business hours.

Closing date

The closing date for applications is at 11:45pm on Tuesday, 15 April 2025.

About Council

The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments. Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.

Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.

Attachments:
- Position Description - Supervisor First 5 Forever (3579).pdf
- TRC Values and Behaviours.pdf

Supervisor Coolum Library

We're seeking an enthusiastic Library Supervisor to help deliver a warm and welcoming customer experience for our community.

$103K – $107K Total Remuneration Package
$91K – $95K Base Salary
Location: Coolum
Vacancy No: 5988

Permanent - Full-time

Applications close: 20 April 2025 11:59pm AEST

Why work with us?
 

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

About the Role

Arts, Heritage and Libraries branch role is to enrich the lives of residents and visitors by providing arts and cultural leadership, opportunities, knowledge, development, connections and experience.

The Supervisor Library will assist in building community capacity and strengthening community well-being through the provision of effective, responsive, and innovative library services, assisting with the evolution of the Library Services team and improving community access to information, recreation, services, networks and resources.

Key duties of this role will include:

• Manage all the operations within the library hub, facilitating excellence in customer service and maximising the efficient and effective utilisation of human, financial and other resources.
• Manage the recruitment, training, motivation and development of staff to enhance teamwork and continue the delivery of high quality services, programs and activities to the community.
• Facilitate equitable access to community resources, information, funding opportunities and other professional services to develop the skills and networks to build the capacity of sustainable communities.
• Maximise the opportunities for cooperation and partnership within the Arts Heritage & Libraries branch, with other departments and other government agencies, learning providers, business and community groups.

About you
 

As a requirement of this role, you will:

• Possess a tertiary qualification in Library Science, Community Development, Management or other related discipline.
• Demonstrated minimum 5 years’ experience in a library environment and / or customer service environment or equivalent relevant experience.
• Demonstrated leadership skills to foster strong, customer focused teams and foster a workplace culture consistent with Council’s corporate values.
• Highly developed communication and interpersonal skills with the ability to communicate persuasively, influence effectively, consult with a wide range of people at all levels of the Council, and foster collaboration, cooperation and teamwork.
• Have a strong business acumen including the ability to prepare professional business communication such as reports, presentations and project, planning and policy documents with demonstrated ability to operate effectively with relevant business and libraries technologies.

Our Culture & Employee Benefits
 

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:
 

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Apply Now on Council Career Site

Further Information
 

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.
 

To learn more about Council’s vision and projects, you can view the Corporate Plan 2024-2028.
 

For specific enquiries contact Simone Martin during business hours on (07) 5475 8910

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team joinusnow@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.

Team Leader Children & Youth

Full Time

Apply Now

Job no: 495412

Categories: Community Services & Development, Government and Defence

• Permanent Full Time 
• Salary from $96,200.82 + Superannuation
• Based at Mount Waverley with the expectation that role will work across all sites
• Applications close 13 April 2025

Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

The library service sits within the Arts & Libraries department of the Community Services division. There are 5 main branches based in Clayton, Glen Waverley, Mount Waverley, Oakleigh and Wheelers Hill and Mulgrave Neighbourhood Library is situated within Wellington Road Community Centre.

About the Position

The Team Leader Children & Youth is responsible for the development and delivery of programs and services focused on meeting the literacy, learning, social and recreational needs of children and young people (including their families and carers). 

This role is also responsible for building strong relationships with internal and external stakeholders to explore opportunities for collaboration and innovative community outcomes. It will proactively contribute knowledge, expertise and support for the development, management and promotion of children's and youth collections. 

In addition to specialising in children's and youth the Team Leader Children & Youth will inspire and motivate their teams to deliver exceptional customer experiences that meet the diverse needs of the Monash community. 

Skills and Experience

• Experience in the design and delivery of strategic and innovative services to children, youth, their families and carers
• Demonstrated ability to contribute knowledge and expertise to the development, management and promotion of children's and youth library collections
• Proven ability to work autonomously, as part of a team and with a broad range of stakeholders
• Demonstrated experience in leading and managing a team 
• Demonstrated ability to plan, prioritise and complete work to a high standard, within set timelines and with competing priorities
• Strong verbal and written communication skills in reporting and program planning, reporting and presentation skills

Requirements

A tertiary degree qualification in Information Management or related discipline, or management qualification is desirable with several years’ relevant experience.

• Employee Working with Children’s Check
• Satisfactory National Police Check
• Other pre-employment checks may be required depending on the role requirements.

Benefits

As a City of Monash employee, your personal and professional development is a key focus. You will have access to:

• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Supportive and accessible management
• Flexible working arrangements
• Training and development opportunities
• Discounted gym memberships at our Active Monash Recreation Centres

Apply for this amazing opportunity

Please submit your resume along with a cover letter addressing key selection criteria outlining your experience and how it relates to the role.

Applications are currently open, with a closing date of Sunday 13th April 2025 at 11:55pm.

If you would like to discuss this role further, please contact Emily Beimers on 03 9541 3120 or at Emily.Beimers@monash.vic.gov.au  

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email peopleadvisory@monash.vic.gov.au

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

Position Description

Advertised: 24 Mar 2025 AUS Eastern Daylight Time
Applications close: 13 Apr 2025 AUS Eastern Standard Time

Apply Now 

Shepparton Library Manager

Goulburn Valley Libraries 

Full Time

$88,370 – $95,805 per year

About the role

Shepparton Library Manager is a full-time role, Band 6 at the Goulburn Valley Libraries' Shepparton branch located in Shepparton, VIC 3630. In this strategic position, you will manage the operations and services of the Shepparton library, ensuring the community receives high-quality library experiences.

The successful applicant must be available to work a flexible roster of shifts across weekdays, weekends and evenings, and be able to support the goals of the Goulburn Valley Libraries strategic plan.

What you'll be doing

• Oversee the day-to-day operations and service delivery of the Shepparton library branch.
• Lead and manage the library team, including supervising, training and developing staff.
• Develop and implement plans to continually improve library services, programs and resources for the Shepparton Library Branch.
• Engage with the local community to understand their needs and preferences.
• Represent the library at community events and liaise with stakeholders.
• Ensure the Sheppparton library branch complies with relevant legislation, policies and procedures.

What we're looking for

• Relevant tertiary qualification in Library and Information Science or a related field
• Minimum 3 years' experience in a library management role
• Proven people management skills, including the ability to lead, motivate and develop a team
• Strong community engagement and stakeholder management experience
• Excellent communication and interpersonal skills
• Proficiency in using library management systems and technology
• Ability to work collaboratively and contribute to the overall success of the library service

What we offer

At Goulburn Valley Libraries, we are committed to supporting our employees' growth and development. You'll have access to ongoing training and learning opportunities, as well as a range of benefits including competitive salary, career progression, and a flexible work environment.

About us

Goulburn Valley Libraries is a dynamic and innovative library service that serves the communities of the Goulburn Valley region. We are passionate about providing accessible, inclusive and engaging library experiences that enrich the lives of our patrons. With a focus on community connection, lifelong learning and digital literacy, we strive to be a hub of knowledge and activity for our local area.

Our communities are rich in indigenous heritage and cultural diversity. 

If you are passionate about library management and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click apply now to submit your application. Please address the 'Key Selection Criteria' in the Position Description (available for download above under Document\s) which is available at www.gvlibraries.com.au.

Applications close by 5pm on Friday 18th April 2025. 

Applications can be made by email to humanresources@gvlibraries.com.au marking the subject Position Vacant Shepparton Library Manager Position.

APPLY NOW with SEEK

For more information, call Jenny Wyllie on 03 5832 1622.

Library Officer Programs

Job No: GR400692 | Location: Kogarah

Share your passion for technology, creativity, community engagement, and lifelong learning by developing engaging library programs at Georges River Council.

Georges River Libraries are recruiting for a motivated Library Officer Programs, who demonstrates excellent customer service, attention to detail, and a community-minded approach to programming.

As part of our high performing Library Programs team, you will be responsible for planning, developing and promoting programs and events that reflect and enhance the informational, cultural, recreational and educational needs of our diverse local community.

Our adult programming extends from innovative creative and STEAM workshops that activate our Digital Media Lab, Sound Booth, digital tools and musical instrument collections, through to community capacity building workshops that increase lifelong literacy, social connection and digital participation.

This role is primarily based at Clive James Library, Kogarah, and will involve other locations as required. 

What We Offer

• Permanent Full-time - 70 hours per fortnight
• Salary range: $73,331.53- $84,965.51 per annum plus 11.5% superannuation (dependent on the skills, qualifications, and relevant experience of the suitable candidate)
• Flexible start and finish times
• Potential for a 9-day fortnight based on operational requirements
• Additional Health and Wellbeing paid leave
• Fitness Passport Program offering discounted membership for you and your family
• Employee Assistance Program
• Salary Packaging Options
• Sponsored Study Program
• Parental Leave and Support
• Employee Rewards Program
• Ongoing Education and Resources

Key Accountabilities

• Undertake rostered duties at all Georges River Libraries to meet customer expectation
• Provide support and instructional training to staff and customers in the use of library software, self-service kiosks, public computers, photocopiers and printers
• Deliver and promote library and information services that meet the diverse needs and interests of the community encouraging the development of literacy, creativity and lifelong learning
• Plan, develop, promote and deliver library and information services, programs and events that reflect and enhance the informational, cultural, recreational and educational needs of the local community
• Maintain awareness of current trends, issues and new technologies to ensure services and programs remain relevant to the target audience
• Deliver targeted community outreach to key priority groups as determined by the Outreach Program promoting library services to the broader community
• Contribute to the promotion of programs, services and events through in-house publications, the web, and other promotional opportunities; implement the Library's style guide; liaise with Council's Media Unit

What We Are Looking For

• TAFE Diploma qualification in Library and Information Science and/or equivalent library experience
• Demonstrated experience in library and information services
• Demonstrated experience in implementing, promoting, delivering effective and relevant library services, programs and events to a diverse community encouraging literacy, creativity, and lifelong learning                                                           
• Demonstrated skills in written and verbal communication including summarising data, preparing reports and providing training
• High level customer focused approach to service delivery
• Demonstrated ability to work unsupervised and in a team environment

Desirable

• Demonstrated interest and experience in the application of technology for the delivery of high-level library services
• Demonstrated interest and experience in community capacity building while delivering high-level library services
• Certificate IV in training
• Current NSW Driver’s Licence
• Working with children check

If you have made a positive commitment to further your career and you possess the attributes located in the Position Description, then please submit your application today.

Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

If you would like further information on these roles, please contact Vickey Foggin, Team Leader Library Programs on 02 9330 9517.

Applications must be completed and submitted via our website. Closing Date: Sunday, 6 April 2025 at 11:59 pm AEST | APPLY on Council Website

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check. 

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.

 APPLY on Council Website

Library Service Delivery Coordinator

Job No: CN4228 | Location: Newcastle

• Don't just work for the city; co-create it
• Permanent opportunity, 35-hour week

Are you passionate about libraries and providing exceptional customer service? Do you thrive most when leading, supporting and mentoring high performing teams?

A permanent opportunity has become available for an experienced Library Service Delivery Coordinator where you will be a key leader in our Library Services team. Working as part of a leadership team you will oversee customer service operations across ten dynamic library locations.

As a member of our team, you won't just work for the city; you’ll co-create it. Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

Through your work, you’ll have a behind the scenes pass to Newcastle's evolution as you shape our future as a liveable, inclusive city. You’ll lead and inspire front-facing staff, ensuring they deliver outstanding experiences to our community. With a strong focus on innovation and continuous improvement, you will drive the evolution of our spaces, services, and resources to meet the changing needs of library users.

This role is perfect for a highly organised, forward-thinking professional who loves mentoring staff, problem-solving, and making a real impact. You’ll be responsible for coordinating branch operations, enhancing service delivery, and ensuring our libraries remain vibrant, accessible, and responsive to community needs.

And we’ll be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Find out more about your new career by viewing the position description here.

Life at City of Newcastle (CN) 

You’ll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

You’ll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

You’ll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.

Whether we’re planning to host the Matildas, providing essential services or supporting creative artists, it’s what we do when the cameras aren't rolling that matters most.

Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You'll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

You’ll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.

With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment, co-create a sustainable region with us.

Why join CN? 

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more, visit here!

•  35-hour working week with flexible/hybrid work arrangements/model as well as an optional 9-day fortnight
• 4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $12.90 per week
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date: 23 April 2025 | APPLY on Council Website

Remuneration:  $111,827.80 + 17.5% annual leave loading yearly payment + 11.5% Superannuation per annum for a 35-hour week

Contact: Mala Scorse - Head of Service Delivery - 02 4985 6692

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes, and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.

Team Leader - Library Experience

About the Role 

Maitland libraries is seeking a Team Leader Library Experience who will be a key leader in evolving our services to provide an innovative, contemporary, and impactful experience for our community.

This role provides a unique opportunity for an experienced leader with innovative customer experience and venue management expertise to lead change that delivers impact, while actively supporting and developing a high-performing customer focused team to enhance service delivery and engagement.  Importantly the Team Leader Library Experience will champion the creation of a dynamic, community-driven team culture that supports inclusive customer experiences through a range of services and platforms.

About You

You are a creative and innovative leader who thrives in an interesting and diverse role leading a team in successfully delivering exceptional customer experiences. Your leadership and communication skills will have you leading innovative projects across the Libraries & Learning team including improving customer journeys, coaching and supporting staff development, ensuring inclusive design and activation of public spaces.

To be successful in this role, you will have a tertiary qualification in library and information services, business or project management, or an equivalent combination of relevant contemporary experience in cultural facility or venue management.

You will have demonstrated experience supporting a culture of continuous improvement and the development and delivery of customer centric service delivery with a focus on digital experiences, inclusive practices and workforce capability and performance development. You will also have a Working With Children’s Check or the willingness to obtain one. 

Benefits 

 This is a permanent full-time position working 35 hours per week with a salary range of $95,236 - $105,712 per year based on demonstrated competencies + 11.5% p.a. super.  Council also offers a range of other benefits for its employees, including:

• Generous and various range of flexible work arrangements
• Ongoing training and development
• Access to Fitness Passport & Council’s Healthy Employee Program 
• Paid parental leave
• Long service leave after 5 years

Questions 

Please see the role charter, and should you have any questions about the position please contact Katherine McNaughton, Coordinator Library Experience on 02 4931 2881

Applications close: Monday 14 April, 2025.

Diversity, Equity, and Inclusion 

Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (Recruitment@maitland.nsw.gov.au)

Next Steps 

 To apply for this opportunity, please click ‘Apply Now’ and submit your resume and cover letter. In the application process for this role you will be required to address targeted questions, with each response limited to 200 words. Please address the following questions in your application: 

1. Describe how you have led successful customer service delivery in an organisation
2. Describe a time when you encountered strong resistance to change you were implementing.
3. Describe a situation where you had to negotiate with a colleague or team member to resolve a conflict or reach a consensus.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, employment history checks (past 5 years), psychometric testing or a criminal history check. For more information about the recruitment process, visit our website and search ‘work with us’.

Apply Now on Councils Career Site

Library Volunteer Officer

Noosa Shire Council 

$75,709 Base annual salary / $85,936 TRP

Job No: ZZ1558 | Location: Noosaville / Cooroy Libraries

Apply with SEEK | Apply with COUNCIL

Noosa Council is committed to our valued employees and we celebrate diversity, health and well-being, work life balance and career progression. Come and join our supportive and progressive team as we deliver on our vision:

“Noosa Shire – different by nature”

The Opportunity

Noosa Council has an exciting opportunity for an enthusiastic Volunteer Officer to join our Noosa Libraries team.

This role contributes to the high-quality customer service of Noosa Libraries and effective delivery of day-to-day library operations.

In addition, this role provides strong leadership to our library volunteers, coordinating their activities, and ensuring they have a rewarding experience.

This is a permanent, full-time role, working across both Noosaville and Cooroy library branches.

The successful applicant will enjoy a meaningful and fulfilling role within a supportive team that values wellbeing. 

Vacancy Details

• Position Status: Permanent Full Time
• Department: Community Services 
• Branch: Arts and Culture
• Advertised: Internal and External 
• Position Remuneration: Level 3.1 ($75,709 base annual salary) / ($85,936 total remuneration package which is based on a permanent full-time employee and inclusive of 12% employer superannuation and 17.5% leave loading).
• Closing Date: 11:59pm (AEST) Monday, 21 April 2025

About You

In this role you will:

• Contribute to customer-centric library services and assist with the day-to-day provision of library operations.
• Coordinate the library services' volunteer programs and services, with a focus on the administration and supervision of volunteers.
• Support the provision of library services that reflect best practices and fulfil the objectives outlined in the Library Service’s strategies and plans.

To thrive in this position, you will have:

• A positive approach to working with a wide range of people from diverse backgrounds and a passion for volunteers and the value they provide.
• Strong organisational and time management skills, with experience in volunteer management and delivery of volunteer-related programs.
• The ability to build meaningful relationships and inspire volunteers through the implementation of reward and recognition programs.
• Excellent interpersonal and communication abilities, with the ability to resolve challenges independently and negotiate positive outcomes.

Further Questions

Please contact Rachel Oldfield, Branch Libraries Team Leader on (07) 5329 6428 or Tracey King, Libraries Coordinator on (07) 5329 6516 for any further information regarding the position. 

Click Apply to be directed to Noosa Council's website/recruitment platform where you will be able to view additional details about the role including a position description. 

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