Coordinator Library Services

• Closing date: 30/08/2026 11:30 PM AUS Eastern Standard Time
• Location: Port Macquarie Library - Grant Street, Port Macquarie NSW 2444
• Department: Community Planning and Environment
• Compensation: Annual Rate AUD $101,015.00 - $113,067.00
• Employment type: Full time
• Work Arrangement: On-site

About the Opportunity

At PMHC every employee plays a part in ensuring we work together to achieve positive outcomes for our community. To help us achieve this we are seeking an experienced Coordinator Library Services to join our team. 

Reporting to the Manager Customer Service & Libraries, the Coordinator Library Services leads and coordinates the delivery of specialist library services across our branches, outreach settings and mobile services. A key focus of this role is providing strong people leadership to a diverse team.

Working closely with the Coordinator Branch Libraries, you will play an important role in ensuring our Library service is connected, collaborative and responsive to changing community needs.

You will lead a team responsible for a diverse range of services, including library programs and events, children's and youth services, outreach activities, digital services and technology initiatives. You will also build partnerships with community organisations, education providers and other stakeholders to extend the reach and impact of our Library service.

Success in this role requires a leader who can balance people management, operational service delivery and strategic thinking. You will be comfortable leading across multiple service locations, developing team capability, managing performance and driving continuous improvement, while ensuring services remain responsive to the changing needs of our communities.

We are looking for someone who can balance day-to-day service delivery with thinking about what comes next for our libraries and the communities they serve.

This position may be required to work across multiple library branches and service locations to support operational requirements. The role operates within a 35-hour roster that may be scheduled across Monday to Sunday in accordance with the applicable Award and includes the requirement to participate in Saturday rostering.

To succeed in this role you will have:

• Degree qualifications in Library and Information Studies or a related field, with eligibility for professional membership of the Australian Library and Information Association (ALIA).
• Significant experience working as a librarian, including experience delivering programs or events.
• Previous supervisory experience.
• Strong written and verbal communication skills.
• A current Working with Children Check (WWCC).
• Strong people leadership skills and the ability to build positive, collaborative working relationships.
• A community-focused approach and an interest in developing library services that are accessible, inclusive, and responsive.
• The ability to coordinate competing priorities, people and resources while maintaining high-quality service delivery.
• An interest in innovation, emerging technology, and contemporary library practice.
• A Drivers licence

On a typical day this role will:

• Lead, coach and support the Library Services team.
• Coordinate library programs, events, outreach, digital services, technology initiatives and children's and youth service functions.
• Work collaboratively with the Coordinator Branch Libraries and Manager Customer Service & Libraries to coordinate service delivery across the library network.
• Plan and coordinate staffing, rosters, leave and workloads to maintain service continuity.
• Work with community organisations, education providers and stakeholders to develop partnerships and opportunities.
• Review customer feedback, service performance and program outcomes to identify opportunities for improvement.
• Support the development and implementation of new services, technology, and contemporary library practices.
• Contribute to broader Library planning and help shape the future direction of the service.

Remuneration and Benefits

Employment Type: Full time, Permanent 35 hours per week

Salary (exclusive of super): Starting in the range of $101,015 to $113,067 depending on skills and experience

Opportunity for performance based increases available after 12 months.

Benefits:

• Flexible work arrangements - flexitime
• Discounted gym membership through membership to Fitness Passport
• Candidates relocating to the region have access to The Welcome Experience
• Career development opportunities OR Opportunities for learning and development and internal career progression
• Annual salary increase as per the Local Government (State) Award 2026 plus annual salary review
• Long service leave after 5 years
• Generous employee assistance program
• Salary packaging options available through Salary Packaging Australia and Maxxia
• Recognition through our annual awards ceremony celebrating and rewarding staff achievements

About the Port Macquarie Hastings Region

The region is one of Australia's most enviable locations. We boast a stunning hinterland, kilometres of pristine beaches, national parks, playgrounds, sporting facilities, restaurants, galleries, theatres and a genuine community vibe. The Mid-North Coast is perfect for hiking, surfing, camping, fishing, exploration, sports, arts, theatre, food and wine.

Questions?

If you would like to know more about this opportunity or have any questions about the role, please contact Angelea Sparks, Manager Library Services on (02) 6581 8144 or angela.sparks@pmhc.nsw.gov.au

Interested in Applying?

Click 'Apply now' to create an account and complete the application form. You'll be asked to answer questions relating to the essential requirements found in the position description and upload a copy of your resume and cover letter.

Documents should be submitted in PDF format.
Applications Close: Sunday 30 August at 11.30pm | APPLY NOW

At Port Macquarie-Hastings Council, we believe that diversity makes us stronger. We are committed to creating a workplace that reflects the vibrant community we serve—where everyone feels welcome, respected, and empowered to thrive.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, culturally and linguistically diverse individuals, and members of the LGBTQIA+ community. If you require any adjustments during the recruitment process or in the workplace, please contact us at jobs@pmhc.nsw.gov.au.

We’re here to support you every step of the way.

Notes:

Please upload documents in PDF format.

Preferred applicants are required to complete pre-employment checks. This may include: Reference Checks; National Criminal Police Check; Medical Assessment (includes drug and alcohol testing); Qualification verification; Working with Children Check verification.

PMHC's recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview).

Please regularly check your 'junk mail' or ensure our email address Jobs@pmhc.nsw.gov.au and Pulse email no_reply@pulsesoftware.com is set to 'trustworthy'.

Port Macquarie Hastings Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.

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Library Assistant

Your New Role:

Kempsey Shire Council is looking for a friendly, capable and community-minded Library Assistant to join our library team.

As a Library Assistant, you’ll play an important role in delivering welcoming, accessible and high-quality library services to the Kempsey Shire community. You’ll support customers with their information and technology needs, help maintain our library collections and contribute to programs, services and activities that encourage learning, connection and participation.

No two days will necessarily look the same. From helping a customer find their next great read, assisting someone with technology, managing library resources and supporting children's activities, to taking our services out into the community, you’ll be part of a team that makes a genuine difference.

In this role, you will:

• Provide friendly and responsive customer service, resolving customer enquiries, complaints and suggestions.
• Deliver day-to-day library services, including issuing and returning loans, shelving and tidying materials, managing holds and assisting with memberships.
• Help customers access and use library resources, digital services, mobile technologies and emerging technologies.
• Undertake administrative, database, record management and other tasks that support effective library operations.
• Assist with collection management, including monitoring, processing and cataloguing library resources.
• Support the coordination and delivery of Home Library Services.
• Assist with the promotion and delivery of library programs, resources and services to the community, both in the library and at community events.
• Assist with Inter Library Loans.
• Support children's and young adult activities and programs.
• Undertake relief library driving duties when required, using the Library van or similar vehicle.
• Work shifts as rostered, including Saturdays.
• Undertake other duties as directed by the Team Leader Library.

For a full list of the Key Accountabilities of the role, please refer to the Position Description.

About You:

You’re a friendly, community-minded person who enjoys connecting with people and making a positive difference in your local community. You’re passionate about providing welcoming, inclusive library services and helping people access information, learning, technology and opportunities to connect.

You’ll bring:

• Recent experience in a customer service role, with library experience highly regarded.
• A genuine enthusiasm for public libraries and the important role they play in supporting education, information, recreation and community connection.
• An interest in providing engaging and inclusive library services to children, young people and adults.
• Experience with administration, databases and/or records management.
• Confidence using Microsoft Office and mobile technologies.
• Excellent verbal and written communication skills.
• The ability to work collaboratively as part of a team while also taking initiative and working independently.
• A willingness to learn, adapt and embrace new technologies and ways of delivering library services.
• A friendly, approachable and inclusive manner, with a strong commitment to providing excellent customer experiences.
• Higher School Certificate or equivalent.
• A current NSW Driver Licence.
• A current Working with Children Check

About Us:

Kempsey Shire Council (KSC) is located on the Mid North Coast of NSW, known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.

We are a progressive, proactive and dynamic organisation, and we pride ourselves on the respectful and supportive workplace we have cultivated. With 360+ dedicated staff managing $1.8 billion worth of assets across many sites throughout the Shire, KSC work closely with our community to build an inspired, connected Macleay Valley.

Why Join Us?

• As the successful candidate, you’ll enjoy:
• A permanent part-time position, 19.5 hour work week 
• Weekly salary of $1,361.37 to $1,532.21 (pro rata) plus superannuation.
• Generous leave entitlements, including access to Long Service Leave after five years
• A working environment focussed on wellbeing, including flexible work arrangements, rostered days off, EAP access, social club, and health and wellbeing programs.
• Fitness Passports for discounted access to a range of gym and pool facilities.
• Career development and learning opportunities.
• Novated Leasing and salary packaging options.
• A supportive, collaborative working environment designed to help you grow!
• A fantastic lifestyle and work life balance, on the beautiful Mid-North Coast.

Interested?

Please apply via Council’s website http://careers.kempsey.nsw.gov.au/. Note that you will be required to prepare and submit:

• A short statement (maximum 2 pages) outlining how your experience, abilities, knowledge and personal qualities will enable you to achieve the key accountabilities of the role (as listed in the Position Description); and
• Your current resume.

Applications Close: COB Wednesday 2 September 2026

Please note that Council reserves the right to close this job advertisement before the stated closing date if a suitable candidate is found. Therefore, we encourage all interested applicants to submit their applications as soon as possible.

Have questions? Please contact Andrew Blundell, Team Leader Library, for a confidential discussion on Ph: 02 6566 3200.

Please Note: Our recruitment notification process is primarily via system generated emails.  Please ensure your email is correct before submitting your application to avoid missing crucial updates.

If you experience any difficulties applying online, please contact the Recruitment team on 02 6566 3200 or email jobs@kempsey.nsw.gov.au

Thank you and good luck with your application.

Kempsey Shire Council is an equal opportunity employer and we celebrate our diverse, inclusive and values-led workforce. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with a disability. In addition, Kempsey Shire Council will provide reasonable adjustments for suitably qualified individuals with disabilities. If you require additional assistance to participate in the recruitment process, please discuss with the advertised contact person. You can ask for reasonable adjustments to be made at any time during the recruitment process.

Position Description

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Collections & Systems Officer

Deliver Quality Library Services & Customer Support

Darwin, Australia | Reference: 6922118

Are you detail-oriented and passionate about helping others connect with knowledge and technology?

Do you enjoy working behind the scenes to ensure library collections are well-maintained, organised, and ready for discovery?

Join the City of Darwin Libraries team and play a key role in delivering exceptional, customer-focused library services that enrich our community.

About the Opportunity:

City of Darwin Libraries is seeking a Collections & Systems Officer to support the efficient delivery and maintenance of high-quality library resources and services. This role is part of the Systems & Collections team and contributes to a welcoming, organised, and customer-focused environment across our library branches. You'll work closely with the team to manage library collections, assist customers with technology, and support the smooth day-to-day operations that keep our libraries running effectively.

Key Responsibilities

• Ensure Library customers are provided with a positive, proactive and responsive customer service experience.
• Engage, support and connect library users with services, resources and activities.
• Assist customers in the library with general enquiries and the use of technology.
• Support customers in the use of self-serve technologies, computers, tablets and mobile devices, including social media and eBooks.
• Explain procedures and regulations to library customers.
• Unpack, receipt, and process new library resources to prepare them for borrowing.
• Assist with collections maintenance activities, including weeding, cleaning, mending, and other tasks as directed to support the overall upkeep and quality of the library's collection.
• Maintain order of library collections through shelving, sorting and shelf reading.
• Handle difficult situations with empathy and care, using your de-escalation skills to maintain a safe and respectful space.

What You'll Bring

• Diploma of Library and Information Services or equivalent allowing for ALIA professional membership - Library Technician (ALIATec); and/or minimum of two (2) years' experience in library collections including assisting with acquisitions, stock management, collection maintenance and LMS management within a public library setting or similar.
• Minimum of two (2) year's experience working in a library
• Flexibility to work across multiple library locations, including weekends and some evenings
• High level attention to detail and take pride in your work
• Strong customer service skills and ability to work as part of a team
• Confidence using technology and digital tools (e.g. iPads, smartphones, Microsoft Office Suite)
• NT Working with Children Clearance (Ochre Card)

Desirable

• Minimum of one (1) years' experience in a supervisory role
• Class C Driver's Licence

Pre-employment Requirement

• Fitness for work (medical physical assessment)

Click APPLY NOW below! Please upload your CV and cover letter addressing the selection criteria.

For more information about this role, please contact Karen Messenger, Collections Development Librarian on (08) 8930 0212 during business hours

City of Darwin Talent Acquisition Team can be contacted via:

• Phone: (08) 8930 0526
• Email: recruitment@darwin.nt.gov.au
• Website: Employment at Council | City of Darwin Careers - Current Vacancies

Applications close at 5pm on Monday, 31 August 2026.

Only shortlisted candidates would be contacted.

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.

Applications Close: 31 August 2026

Apply Now | Download PD

Programs and Collections Librarian

• Permanent Full Time position
• $87,550 to $98,541 + 12% Superannuation  

About the role

Join City of Melbourne Libraries and help create inclusive, engaging, and vibrant library experiences for our diverse community. As a Programs and Collections Librarian at the new Southbank Library, you'll deliver exceptional library and information services while developing and managing adult collections and facilitating innovative adult programs that foster learning, literacy, culture, and community connection.

Working across our dynamic library network, you'll play a key role in supporting readers, promoting collections, developing partnerships, and creating welcoming spaces where everyone feels valued and supported.

A little more about the role

• Design, deliver and evaluate engaging adult programs that support educational, cultural and reading interests.
• Provide high-quality, socially inclusive customer service, reference and information services to a diverse community.
• Manage and promote library collections across both print and digital formats.
• Build productive relationships with community organisations and internal stakeholders to enhance library services and community engagement.
• Deliver reader development initiatives and support colleagues through collaboration, training and shared expertise.
• Assist patrons to access library technologies, online resources and digital services.
• Contribute to creating a safe, welcoming and inclusive environment for all community members

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You're passionate about libraries, lifelong learning and community engagement. You enjoy connecting with people from diverse backgrounds and are committed to delivering excellent customer service, collections and Library programming in a welcoming and inclusive environment.

You bring empathy, resilience and a community-focused mindset, with the ability to respond calmly and respectfully in challenging situations. You are organised, adaptable and thrive in a fast-paced environment where no two days are the same.

What your experience might look like - Key Selection Criteria 

• Tertiary qualifications in librarianship, community programming or a related discipline, and/or significant relevant experience.
• Experience delivering library services, reader development initiatives, community learning programs or adult literacy-related services.
• Strong understanding of library collection management principles and contemporary library practices.
• Demonstrated ability to build effective relationships with diverse stakeholders and engage positively with the public.
• Excellent communication, presentation and customer service skills.
• Confidence using digital technologies, online library resources and emerging technologies to support customer needs.
• Ability to effectively manage multiple priorities, solve problems and work collaboratively within a team environment.
• Experience supporting vulnerable community members and applying a trauma-informed approach is highly regarded.
• Eligibility for professional membership with the Australian Library and Information Association (ALIA) is desirable.

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

How to apply

We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:

• Attach your updated resume
• Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.

Submit your application no later than 11:45pm on Monday, August 17, 2026 | APPLY HERE

A few important things to note – don’t miss out!

• Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.
• Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.
• We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and a Working with Children Check.

Need more info?

Refer to the position description below or contact Lauren Francis (Acting) Collections Team Leader, lauren.francis@melbourne.vic.gov.au

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.

Team Leader Operations

Position 280 
Permanent Full-time  
Specific Engagement (140 hours per 4 week roster)  
Commencing October/November 2026  
Band 5 ($80,974 - $94,167) p.a. + Super + Phone Allowance  
Heidelberg West Library - Be involved in the opening of our new branch!    
This position includes some evening and weekend shifts.   

For more information about this position, please refer to the Advertisement and Position Description and apply via Seek. 

Applications close at 11:59pm on 23 August 2026

Officer – Reading, Learning & Community 

2 POSITIONS AVAILABLE 
 

Permanent Part Time  
Specific Engagement  
Position 282 - 73 hours per 4 week roster 
Position 283 - 73 hours per 4 week roster 
Commencing October/November 2026   
Band 3 ($66,388 – $72,396) p.a. PRO RATA + Super  
Heidelberg West Library - Be involved in the opening of our new branch!  
This position includes some evening and weekend shifts

For more information about this position, please refer to the Advertisement and Position Description and apply via Seek. 

Applications close at 11:59pm on 23 August 2026

Trainee Library Officer | Fixed Term

Closing: 17/08/2026 05:00 PM

Role: Full Time - 3 years - Fixed Term

Position Description: Download Position Description

Salary: $57,363.28 to $61,553.59 AUD

The Shire of Northam is seeking a passionate and enthusiastic person to join our team as a Library Officer Trainee.

This is a fantastic opportunity to gain hands-on experience in a dynamic community environment while developing valuable customer service, administration and information management skills.

Working alongside experienced library staff, you will assist visitors with enquiries, support library programs and events, help maintain library collections, and learn the day-to-day operations of a modern public library.

Whether you're looking to start a career in libraries, customer service, or community services, this traineeship offers the opportunity to earn while you learn and build skills for your future.

If you're friendly, organised, eager to learn, and passionate about making a positive impact in the community, we'd love to hear from you.
APPLY HERE

Library Officer

• Southern Downs regional Council
• Closing: 9:00am Tuesday 18 August 2026
• Role: Casual

Position Description (PDF 322.1KB)

Vacancy Coversheet (PDF 359.7KB)

Library Officer

• Permanent / Full Time
• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
• $83,228 – $89,006 per annum (LGIA Stream A Level 2) + Superannuation
• Location – Rockhampton

Your new role

Rockhampton Regional Libraries is seeking an energetic and customer-focused team member who understands the dynamics of a modern library and loves being of service.

We have a Permanent Full-Time position available.

As a Library Officer, you will have excellent people skills and be responsible for providing quality customer service to our diverse community.

As a member of the Client Services team, you will be keen to serve customers in many ways: - serving at the customer desk, performing shelving duties, delivering community programs, providing technology assistance, and supporting collection management. 

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Passion for providing excellent customer service and building positive relationships with members of the community and fellow library staff.
• Enthusiasm for library services including collections and resources, programming, digital technologies and a commitment to promoting reading, literacy and lifelong learning.
• Highly effective communication skills to relate to people in all age and ability groups.
• Ability to work across any of our four libraries in the Rockhampton Region.
• Ability to undertake physical work that involves regular and repetitive movements such as bending, squatting and pushing trolleys, with ability to carry and lift up to 15kg (overhead).

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Corporate membership discounts
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs 

What you need to do next

To apply for this opportunity, please submit two documents:

1. A 1-2 page Cover Letter addressing the Application Criteria below;
2. Your Current resume.

Application Criteria

• Customer focused and the ability to respond promptly and compassionately to a diverse range of customer and service needs with knowledge and compassion.
• Customer service work experience relevant to the position and/or work experience in the Library field. (Experience in public Library environment and qualifications relevant to the position, eg; Certificate III in Library & Information Services are desirable).
• Experience and enthusiasm for developing and delivering engaging and impactful community programs.
• Strong team player with a passion for libraries that promotes a positive work environment and the ability to display initiative.  

Please use Council’s cover letter template and ensure you clearly label each Application Criteria in your cover letter.

Click the ‘Apply’ link to complete your online application.

Applications Close: Monday 17 August 2026 at Midnight (AEST) | APPLY HERE

Senior Customer Experience Officer (Weekend)

Role Description

Employment Opportunity | Community Development / Library Services

• Create meaningful connections & deliver programs that make a difference.
• Join a friendly organisation with excellent working conditions.
• Opportunities for professional development, training and career growth.

Annual salary $93,577.06 - $100,063.55 pro rata to hours worked + Statutory Superannuation
Permanent Part-Time, 3.5 hours per week as rostered on weekends

The City of Norwood Payneham & St Peters is seeking an experienced and customer-focused Senior Customer Experience Officer (Weekend) to join our Library Services team.

This is an exciting leadership opportunity for someone who thrives in a dynamic customer service environment and enjoys leading a team to deliver outstanding experiences. You'll play a key role in ensuring our libraries operate smoothly over the weekend, supporting staff, resolving complex customer enquiries and creating welcoming, inclusive spaces for our community.

The Role
Reporting to the Weekend Customer Experience Lead, you will oversee the day-to-day operation of our library services during weekend opening hours. As the senior officer on duty, you will provide leadership, coordinate resources, support Customer Experience Officers and volunteers and act as the first point of escalation for complex customer issues.

Your responsibilities will include:
• Leading weekend library operations to ensure safe, efficient and high-quality service delivery.
• Supervising and supporting Customer Experience Officers and volunteers.
• Resolving customer enquiries and complex service issues with professionalism and empathy.
• Assisting with staff rostering and resource coordination.
• Managing library resources, customer holds and collection maintenance.
• Supporting venue hirers and responding to operational issues.
• Acting as Chief Fire Warden and First Aid Officer and ensuring a safe environment for staff and visitors.

About You
You are an experienced customer service professional with strong leadership skills and a passion for creating positive community experiences and hold the following skills and experiences:
• Demonstrated experience leading customer service teams
• Exceptional communication, coaching and interpersonal skills
• Proven ability to resolve complex customer situations with confidence and professionalism
• Strong organisational skills with the ability to manage competing priorities
• A collaborative leadership style that supports and develops others
• Confidence using library customer service and Council operational systems
• A commitment to delivering inclusive, responsive and customer-centred services
• Current driver's licence
• National Police Clearance (willingness to obtain through Council processes)
• DHS Working with Children Check (willingness to obtain through Council processes)
• Chief Fire Warden (willingness to obtain through Council processes)
• Emergency First Aid (willingness to obtain through Council processes)

This position works across Council's library sites and requires regular weekend work. Availability on Saturday and Sunday is required.

Experience in libraries, local government, community services or similar public-facing environments will be highly regarded.

Why Join Us?
At the City of Norwood Payneham & St Peters, you'll join an organisation that values collaboration, innovation and exceptional service.

We offer:
• A supportive and inclusive workplace culture
• Meaningful work serving one of Adelaide's most engaged communities
• Opportunities for professional development, training and leadership growth
• The chance to make a genuine difference through outstanding customer service
• Confidential & free access to the Employee Assistance Program 24/7
• Healthy Lifestyles Program
• Income protection (illness, accident & injury)

If you're an experienced customer service leader who enjoys supporting teams and creating exceptional community experiences, we'd love to hear from you.

How to Apply
For more information, a copy of the job description is provided below.

Specific enquiries may be directed to the Council’s Customer Experience Lead, Elise Short on (08) 8336 0335.

Applications close at 9am on Friday, 21 August 2026 | APPLY NOW

Additional Information

Job Title / Number: Senior Customer Experience Officer (Weekend) (Job # qA212694)

Department: Community Development

Type: Part-Time

Location: Norwood, Payneham & St Peters.

Note: Maybe required to work at various library locations

Supporting Document:

Position Description

Application Close Date: 21/08/2026

Application Close Time: 9:00 AM

Contact Details

Position Title: Customer Experience Lead

Department: Community Development

Name: Elise Short

Phone: (08) 8336 0335

Email: eshort@npsp.sa.gov.au

APPLY NOW