Senior Collections Officer

Shape high-quality library collections that connect communities with knowledge, culture, and lifelong learning.

$103K – $110K Total Remuneration Package | $91K – $97K Base Salary

• Location: Nambour
• Vacancy No: 7115
• Permanent - Full-time
• Applications close: Sunday 16th August 2026 11:59pm AEST
• Apply Now

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Arts, Heritage and Libraries Branch enrich the lives of Sunshine Coast residents and visitors through cultural leadership, learning opportunities, community connections, and access to knowledge. As part of Sunshine Coast Council's Community Strengthening Department, the branch plays a vital role in creating vibrant, inclusive, and connected communities while supporting Council's vision to be Australia's most sustainable region.

As the Senior Collections Officer, you will play a key role in leading the development, management and continuous improvement of Sunshine Coast Libraries' collection services. This position is responsible for ensuring library collections remain relevant, accessible and responsive to community needs while maintaining high cataloguing standards, supporting collection performance, and driving service improvements. Working closely with suppliers and operational teams, you'll help shape valuable library experiences for thousands of community members across the region.

Key Responsibilities

• Lead the management and integrity of the library catalogue, including original and copy cataloguing activities.
• Coordinate collection performance programs, using analysis and reporting to maintain quality, relevance and accessibility.
• Manage collection-related budgets, supplier relationships and procurement processes to support service outcomes.
• Provide coaching, technical guidance and operational support to staff involved in cataloguing, acquisitions and courier services.

About you

• You hold a Diploma or Associate Degree in Library and Information Services and bring substantial experience working within a library environment. You understand collections management best practice and are passionate about delivering high-quality library services.
• You are an experienced cataloguer with strong knowledge of cataloguing standards, collection systems and technologies. Your attention to detail ensures accurate records and excellent customer access to library resources.
• You are highly organised and able to balance competing priorities in a busy environment. Whether working independently or collaboratively, you consistently deliver quality outcomes and maintain a strong customer focus.
• You are a confident communicator who builds positive relationships with colleagues, suppliers and stakeholders. Your ability to analyse information, manage budgets and identify opportunities for improvement helps drive efficient and effective service delivery.

Pre-Employment Medical Required

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Criminal History Check Required

Appointment to this position is subject to the satisfactory completion of a Criminal History Check. 

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer several different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Apply Now

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Michelle Stanton during business hours on 07 5475 7150.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team joinusnow@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.
 

Officer Libraries (Local History)

Job No: GRC1660 | Location: Gympie, Queensland

• Join the libraries team and advance the development of the local history collection and enhance the delivery of programs for the community.  
• Competitive annual salary commencing at $86,068 plus up to 15% superannuation.
• Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

About the Region

Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast.  Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm.  Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history.  Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally. 

For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.

Officer Libraries (Local History)

Remuneration: Annual salary commencing at $86,068, plus up to 15% superannuation

Closing Date: Sunday 16th August 2026 at 11.00pm AEST
No late applications will be accepted.  Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered. 

Role Overview

This position is responsible for delivering and promoting high-quality local history services through innovative physical and digital service delivery.  The role supports community engagement with the region’s heritage by:

-    developing and maintaining local history collections
-    improving access to digital and physical resources
-    designing and delivering training and information programs
-    providing research services and delivering responsive customer service

 Essential Knowledge & Skills:

• Tertiary qualifications in Library and Information Studies, archival studies, museum studies, education, or a related discipline or equivalent experience in Local History, heritage, archives or community research services
• Experience in collection development and the ability to determine the historic and contemporary and community significance of physical and digital resources.
• Sound digital literacy and confidence using library systems, online databases, digitisation tools and customer-facing technologies to support access to local history collections.
• Well-developed verbal and written communication skills including the ability to: provide clear and accurate research assistance, locate, interpret, assess and document information from historic records, online databases and digital platforms. Respond to customer enquiries and prepare local history information for diverse audiences.
• Demonstrated presentation and facilitation skills with the ability to develop and deliver library programs, including children’s literacy activities, digital literacy training and conduct training sessions and workshops for community and school groups.
• Ability to demonstrate resilience and professionalism in busy public-facing environments, supported by strong interpersonal and teamwork skills and the ability to guide and support volunteers.

Essential Requirements: 

• Develop, maintain and promote a relevant, comprehensive and community focused local history collection that reflects the historic and contemporary significance to the Gympie region in accordance with collection management standards.
• Work collaboratively with library staff, stakeholders, volunteers and community members to deliver specialist local history and heritage projects, including the development, management and promotion of digital collections.
• Support community access to local history resources by assisting customers to use relevant technologies, data bases and digital platforms.
• Promote and deliver a range of library programs to fulfil the community’s needs including children’s activities, technology sessions and community workshops.
• Ensure that the community receives a positive customer service experience at our libraries, undertaking customer service duties as rostered, providing readers’ advice, technology help, promotional activities and assisting customers to use the library.
• Participate in reviews of branch library processes and procedures to ensure a continuous improvement focus on customer service.

Position Description

For a full position description containing essential and desirable criteria, please click here. 

Who to Contact

For information regarding the requirements of this role, please contact Council's Coordinator Library Services, Rachel Lethem on 07-5481 0850 or email rachel.lethem@gympie.qld.gov.au

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email sue.rossi@gympie.qld.gov.au

 What we offer?

• Nine-day fortnight
• Access to employee health and well-being programs
• Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate.
• Long service leave after seven years.
• Generous superannuation scheme of up to 15 per cent
• Access to salary sacrificing and salary packaging arrangements.
• Employee assistance program offering free confidential counselling services for employees and their families.

 Our Values

• Accountability
• Communication
• Customer Service Focused
• Integrity
• Teamwork and Collaboration

For a full explanation of our values please click here.  You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Keen to apply - Your written application should include a 1-2 page cover letter demonstrating your ability to fulfil the Mandatory requirements and Essential Knowledge/Skills of the role (Keep the Key Responsibilities in mind when addressing the criteria). To complete your application please follow the instructions below: 

1) Download and review the position description above
2) Complete the information below, as requested.
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday 16th August 2026 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Gympie Regional Council is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

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Team Leader Library

Location: Canterbury-Bankstown Council

Apply Now

Here at CBCity

The City of Canterbury Bankstown is one of the largest councils in NSW with one of the most culturally, socially and economically diverse communities. We deliver 28 key services, including childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres, to more than 385,000 residents. 

The role

Lead and inspire a high-performing library team to deliver innovative, community-focused services, shaping programs and experiences that meet the evolving needs of our diverse community.

Position locations – Bankstown Library and Knowledge Centre & Earlwood Library and Knowledge Centre

Duties will include but not be limited to

• Lead, coach, and support a high-performing library team, including recruitment, professional development, and performance management.
• Oversee daily branch operations, lending services, and staff rostering to ensure the delivery of exceptional customer service.
• Build strong relationships with customers and stakeholders while fostering a welcoming and inclusive, and customer-focused library environment.
• Drive continuous improvement by implementing innovative library services and responding to emerging industry trends and community needs.
• Manage customer services, library programs, spaces, collections, budgets, and action plans to deliver high-quality resources and services to the community.
• Coordinate collection development, new stock, and branch resources to ensure collections remain relevant, accessible, and aligned with community needs.

 (*) For a full list of duties, click HERE to review the position description.

You will have

• Tertiary qualification in Library and Information Science allowing professional membership of ALIA, or other relevant tertiary qualifications and experience appropriate to this position.
• A valid Working with Children Check.
• Current Class C Drivers Licence.
• Extensive knowledge of public library operations in a cross-cultural customer service environment, with the ability to develop and deliver high-quality library and information services.
• Demonstrated people management and supervisory experience in a public library or similar customer service environment, with a proven ability to lead, motivate, and develop a high-performing, customer-focused team.
• Proven high level communication and interpersonal skills, including report writing, procedure development, problem solving, conflict resolution, and effective complaint management.
• Experience in marketing and promoting library services and programs. 
• Experience in monitoring financial resources and budgets.
• Experience in contributing, developing and implementing strategic and operational plans.
• Understanding of current issues and trends in the library industry.
• Knowledge of Equal Employment Opportunity (EEO) principles, Privacy and Personal Information Act.
• Experience in coaching, supporting and developing the knowledge and skills of team members.

The salary range for this opportunity starts at $97,327 (Grade G, Step1) + 12% super. Salary may be negotiable dependent on skills and experience.

What’s on offer

• An attractive remuneration package.
• Better work-life balance through our Accrued Time Off (ATO) program, designed to support your well-being and help you balance your personal and professional life.
• A permanent full-time position with Local Government employment conditions, including long service leave after 5 years, annual salary progression, and generous parental leave options.
• The opportunity to make a meaningful contribution to our local community.
• Ongoing investment in your professional growth through continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Jinru Zhu (Coordinator Branch Libraries) at jinru.zhu@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply Now’ button and create a login using your email address, and upload the following:

• Resume; and
• Cover Letter addressing the selection criteria outlined in the position description, including an explanation of your suitability for the role. 

Applications close Wednesday, 12 August 2026.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve.

We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.

Apply Now
 

Manager Library Services

Job No: BATC91 | Location: Bathurst

About the role

Bathurst Library is a civic heart — a place of learning, connection and belonging for our whole community. As Manager Library Services, you'll lead the strategic direction, operations and community profile of the Library, positioning it as a cornerstone of Bathurst's cultural and educational life.

It's a rare chance for an experienced library or community services leader to shape a service at a pivotal time — balancing the enduring value of libraries as trusted public spaces with new opportunities in digital innovation and community engagement.

The Opportunity

Reporting to Council's senior leadership, you'll be accountable for the Library's strategy and day-to-day performance — from collections and programs to facilities, technology and partnerships.

Set the vision — shape strategic and operational plans aligned with Council's priorities and community needs.

Champion inclusion — make the Library genuinely accessible and welcoming to everyone, including First Nations peoples, people with disability, culturally diverse communities, LGBTIQ+ people and people of all ages and backgrounds.

Deliver great service — oversee collections, programs, local studies and digital platforms that keep the Library relevant and community-focused.

Manage resources well — run budgets and procurement prudently, and secure grants and funding to extend the Library's impact.

Build partnerships — represent the Library with the State Library of NSW, government, education providers and community organisations.

Lead the team — inspire and develop staff, and build an accountable, collaborative, customer-focused culture.

Govern responsibly — meet obligations across safety, privacy, records and financial accountability, with a focus on continuous improvement.

Position Summary

 To view the Position summary click here 

Essential Criteria 

• Degree or postgraduate qualifications in Library and Information Services, Business Management, Public Administration or a related discipline, and/or extensive senior leadership experience relevant to the management of a public library service.
• Substantial experience leading and managing a contemporary public library or comparable community service, including demonstrated ability to lead change and implement practical, solution-focused service improvements.
• Demonstrated excellence in people leadership, communication and team development, including motivating staff and fostering an inclusive, accountable and customer-focused workplace culture.
• Demonstrated expertise in strategic and operational planning, policy development and the successful leadership and delivery of significant projects.
• Strong financial and resource management experience, including budget development and monitoring, cost control, procurement and the identification, acquisition and acquittal of appropriate external funding.
• Broad knowledge of contemporary public library practice, including physical and digital collections, information services, literacy and lifelong learning, digital inclusion, accessibility, programming and community engagement.
• Proven ability to establish effective networks and partnerships, advocate for library services and communicate, influence and negotiate with community, professional, government and internal stakeholders.
• Excellent analytical, benchmarking, data interpretation and report-writing skills, together with a current NSW driver licence.

What We Can Offer

Work Life Balance enjoy a rostered day off every third week to recharge and reset

Generous Leave Entitlements to support your personal and family needs

Fitness Passport to Stay active and healthy

Training & Development to expand your skills

Employee Assistance Program for confidential support services

Want To Know More?

Salary: $2,106.45 to $2,213.07 per week + 12% superannuation

Position Status: Permanent – Full-time

Hours of work:  Monday – Friday 8:30 am – 4:45 pm - 35 hours per week with an RDO every third week

Application closing date: Sunday, 23 August 2026, at 11.30pm

Contact Officer: Daniel Cove - In the role of Director Cultural & Community Services - 02 6333 6206

How to Apply?

To apply,  please click Apply. There are screening questions that must be answered to apply for the position. You will need to upload a Resume to complete the application.

You can  save and return to your job application at any time prior to the closing date. Unfortunately, applications that are not completed by the closing date and time will not be considered.

Your application information will be kept confidential in line with the Privacy Amendment (Private Sector) Act 2000 and the Privacy and Personal Information Protection Act 1998.

Bathurst Regional Council is committed to being a flexible, safe, equal and inclusive workplace where diversity is embraced and supported.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. 

Bathurst Regional Council is committed to the safety and wellbeing of children and young people. We have zero tolerance for child abuse and are committed to creating and maintaining a child-safe organisation. Employment is subject to relevant pre-employment screening, which may include a Working with Children Check where required. 

About Bathurst Regional Council

Congratulations on taking the first step toward joining one of the Bathurst Region’s largest employers! Bathurst Regional Council employs over 400 staff in a diverse range of careers and provides a large range of services to our community. Working for Council is a stimulating and rewarding career option, providing the opportunity to be part of a team contributing to shaping the success and future of our Region.

Bathurst really is the best of both worlds – a beautiful country lifestyle just two and a half hours from Sydney. Bathurst is Australia’s oldest inland settlement located just over 200 kilometres west of Sydney on the Macquarie River. The region is conveniently located with effective transport links to Sydney, Melbourne, Brisbane and Canberra and there is no shortage of things to see and do if you want to explore or take a lazy Sunday drive.

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Library Officer (Information Technology)

Job No: GR400934 | Location: Hurstville

Help connect our community to information, learning, and opportunities through exceptional customer service and engaging library experiences.

The Role

You’re a tech-savvy problem solver with a passion for libraries and digital innovation. With strong experience in library systems, self-service technologies, and data reporting, you bring both technical expertise and a customer-focused mindset.

As a Library Officer, you will be working across all our libraries, with internal and external stakeholders as well as supporting staff and the community. This role will combine your library experience and customer service skills with your technology support and troubleshooting expertise. The key responsibilities of this role include the collection and reporting of data relating to the library’s systems and services, providing technology support and training for staff and the community as well as delivering excellent customer service to the community across all Georges River Libraries. The Library Officer Information Technology role is part of our Library Operations Team, reporting to the Team Leader Library Information Technology and is primarily based at Hurstville Library. 

In this role, you will:

• Undertake rostered duties at all Georges River Libraries to meet customer expectations
• Provide support and instructional training to staff and customers in the use of library software, self-service kiosks, public computers, photocopiers and printers
• Deliver and promote library and information services that meet the diverse needs and interests of the community encouraging the development of literacy, creativity and lifelong learning
• Provide training and instructional programs to staff and library customers regarding technology, online resources, library systems and processes
• Provide support for library technology including mobile devices, computers, printers and RFID equipment
• Assist the maintenance of the library’s online content including websites, social media and eResources
• Assist the collection and reporting of data relating to the systems and services provided by the Library Information Technology Team 

About You

To be successful in this role, you will have:

• A Diploma in Library and Information Services (or equivalent qualification and/or experience).
• Experience delivering library, information, community or customer services.
• The ability to develop and deliver engaging programs, services or events that support literacy, creativity and lifelong learning.
• Strong written and verbal communication skills, including the ability to provide training, prepare reports and communicate effectively with a diverse range of people.
• A highly developed customer service focus and a commitment to creating positive customer experiences.
• Proven ability to work both independently and collaboratively within a team environment.
• Well-developed organisational, analytical, time management and problem-solving skills, with the ability to manage competing priorities.
• Most importantly, you will bring a commitment to delivering high-quality library services and creating positive experiences for our community.

What We Offer

• Permanent full time – 70 hours per fortnight
• Salary from $78,552.73 to $91,015.06 gross p.a. plus 12% superannuation.
• Potential for a 9-day fortnight based on operational requirements
• Generous leave entitlements, including annual leave, personal leave, additional MyLeave, and enhanced parental leave
• Access to Fitness Passport for you and your family
• Confidential Employee Assistance Program
• Employee Rewards Program

If you have made a positive commitment to further your career and you possess the knowledge, skills & qualifications detailed in the Position Description, then please submit your application today.

Applicants are asked to ensure that they provide responses to the targeted questions. Please be specific about your personal contribution. General or high-level responses will not be considered.

If you would like further information on this role, please contact Robert Luo, Team Leader Library Information Technology on 02 9330 6137.

Applications must be completed and submitted via our website. Closing Date: Tuesday, 11 August 2026 at 11.59 PM AEST.

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

Please note you must be an Australian or New Zealand citizen, a permanent resident, or hold unlimited working rights in Australia (no visa restrictions) to apply for this position.

Georges River Council is a progressive, people-focused organisation with 600 dedicated staff delivering exceptional services to our diverse and vibrant community. Our vision is to be 'naturally connected to place, community, and Country'. We are committed to creating accessible green, and liveable spaces, nurturing creativity, protecting the natural environment, and building a thriving local economy.

We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Apply Now!

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Dubbo Libraries Coordinator

• Closing date: 10/08/2026 9:00 AM AUS Eastern Standard Time
• Location: Dubbo
• Department: Macquarie Regional Library
• Compensation: Annual Salary AUD $100,399.00 - $116,679.00
• Employment type: Full Time

At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Dubbo Libraries Coordinator.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.48 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as a Dubbo Libraries Coordinator (Macquarie Regional Library) and develop your skills and future career.

Find purpose and impact

As the Dubbo Libraries Coordinator, you’ll lead a thriving community hub that brings people together to learn, connect and grow. You’ll own the delivery of high-quality library services, shape future programs, and ensure the library continues to evolve with the needs of our community.

Working at the heart of a well-loved facility, you’ll make a real difference, supporting literacy, inclusion, and lifelong learning while leading a capable and committed team.

You’ll make an impact by:

• Leading and developing a team to deliver high-quality, customer-focused library services that support community outcomes
• Planning and delivering programs, collections and services that respond to evolving community needs and trends
• Overseeing the day-to-day operations of a busy library branch, including facilities, reporting and performance
• Contributing to regional library strategy, planning and service development across the network
• Building strong relationships with stakeholders and supporting community engagement initiatives

What you'll bring

To thrive in this role, you will need:

• Degree in Library and Information Science with eligibility for ALIA membership
• Demonstrated experience leading and developing teams to achieve outcomes
• Strong experience delivering high-quality library or information services
• Ability to plan, evaluate and improve services, programs and collections
• Excellent communication skills, including report writing and stakeholder engagement

We would also love you to have:

• Experience working in a public library environment
• Experience with Library Management Systems and strong digital literacy skills
• Understanding of emerging trends and innovations in library services

Ready to make a difference?

Join us and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $100,399 to $116,679

To find out more about this role, explore the Position Description and feel free to reach out to our Manager Macquarie Regional Library on 02 6801 4500 to make an enquiry.

If this role sounds like you, we would love to hear from you, simply click Apply Now!

Applications close 9:00am, Monday 10th August 2026.

Please Note: Notifications are primarily system generated. Please ensure your email is correct before submitting an application to avoid missing crucial updates and required information.

Considering relocating for this opportunity?

Relocation support is available through The Welcome Experience, a NSW Government initiative assisting individuals and families moving to regional areas click the link to find out more.

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

• Find a better balance - enjoy a 35-hour work week with flexible options, plus generous leave allowances.
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more.
• Find real connection with our supportive team environment and active social club.
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

APPLY NOW

Customer Experience Manager Libraries

PARRAMATTA, Australia

Job Description

At a Glance

Work type: 35 hrs per week
Salary: $134,967.65 to $148,574.92 + 12% superannuation
Employment Type: Full Time Permanent
Closing date: 9pm, Sunday 2 August 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role

This role is responsible for leading the delivery of day-to-day high quality customer focused library services and programs across the Parramatta Libraries Branch Network, and ensuring every interaction is an opportunity to build positive connections between customers and the City of Parramatta. 

This is a key people leader role and as part of the library leadership team will contribute to policy, planning and shaping the future direction of library services

In this role you will: 

• Contribute to Library Services leadership, delivering Council priorities, projects and initiatives in line with the Operational Plan.
• Coach and support Branch Librarians and Team Leaders to deliver exceptional customer experiences and resolve complex enquiries.
• Oversee customer-focused services, complaints resolution, continuous improvement, and the modernisation of systems and processes.
•  Ensure safe, welcoming and efficient library environments, quality collections, and effective branch operations that meet community needs.
• Foster stakeholder relationships, collaborate across Council, and support the delivery of impactful programs, events and community initiatives.

What’s on offer

We are offering a full-time permanent opportunity, with a competitive remuneration package from $134,967.65 to $148,574.92 plus 12% superannuation.

Your employee experience with City of Parramatta includes:

• Flexibility: Hybrid work option & flexi‑time scheme (eligible roles), additional leave over the Christmas period
• Leave: 14 weeks paid parental leave, 15 days personal leave, Long Service Leave after 5 years
• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Parramatta location, discounted parking, Novated leasing
• Growth: Learning and development programs, leadership pathways, LinkedIn Learning

About you

The successful candidate is someone who brings: 

• Significant experience in leading diverse, multidisciplinary teams and delivering services to a high standard to meet financial and other business performance criteria.
• Extensive experience in the curation, planning and delivery of library customer experience initiatives.
• Demonstrated experience in sourcing, researching and analysing quantitative and qualitative data and trends, and integrating with social, cultural, environmental and place information within a strategic planning, economic and customer context. 
• Advanced problem solving and decision-making ability, including confidence in working with leaders to resolve high priority, and often sensitive and complex issues and conflict. 
• Highly developed commercial skills including business planning, human resources, marketing, and business development.

To be considered for this role, you must meet the essential requirements in the Position Description, including:
Qualifications/Licences:

• Degree qualification in information science/librarianship, or a related discipline; and relevant demonstrable experience in a leadership role; or significant leadership experience in library and/or community service environment (typically 10+ years). 
• Working with Children Check 

Want to know more? 

Review our Values Flyer to learn more about the behaviours that guide how we work. 

Further details about this role can be found in the Position Description. 

For a confidential discussion, please contact Recruitment via recruitment@cityofparramatta.nsw.gov.au 

How to apply

Applications must be submitted online by 9pm, Sunday 2 August 2026 Applications submitted by other means will not be accepted.

Please upload:

• Current resume and cover letter addressing the Position Description.

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Paid Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to Recruitment@cityofparramatta.nsw.gov.au to confirm that your WWCC is in progress.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

This position requires the preferred candidate to undergo the below pre employment compliance checks.

•  Criminal history check:  A criminal history does not necessarily disqualify a prospective candidate from selection. 

The City of Parramatta supports a drug and alcohol‑free working environment. Employees may be subject to random testing. 

How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact recruitment@cityofparramatta.nsw.gov.au for a confidential discussion.
Eligibility: Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Apply Now
 

Digital Marketing Officer

• Join a creative and community-focused team that connects people with Library services, as well as opportunities to learn and connect.
• Shape Darebin Libraries’ digital presence and create audience-centred communications and promotional activities.
• Deliver excellent customer service through rostered frontline library service and shift leadership responsibilities.
• Permanent, part time, 23.5 hours per week
• Salary $82,985.24 plus super (pro rata)

Use your creativity, digital marketing expertise and passion for community engagement to help connect more people with the services, stories and opportunities offered through Darebin Libraries.

About the role:
Connect the Darebin community to their libraries in this creative and rewarding role. As part of the Library Engagement and Partnerships Team, the Digital Marketing Officer plays an important role in shaping how our community discovers and engages with library services, collections, events and programs.

Working across a range of digital platforms, you will develop engaging content and deliver integrated marketing and communication campaigns that support library priorities and strengthen community participation.
This role offers the opportunity to combine creativity, storytelling and digital communications expertise while contributing to meaningful outcomes for the Darebin community.
You will:

• Plan, develop and deliver communication and marketing campaigns that support the strategic priorities of Darebin Libraries.
• Create engaging, accessible and audience-focused content across social media, websites, newsletters, emails and promotional materials.
• Grow and strengthen community engagement through effective digital communications, audience insights and continuous improvement.
• Collaborate with library teams, Council communications staff, community organisations and partners to deliver high-quality campaigns and promotions.
• Evaluate campaign effectiveness and use data, insights and emerging trends to improve future marketing and communication activity.
• Contribute to the delivery of excellent customer service through rostered frontline library service and shift leadership responsibilities.
• Within your roster, you will be required to work a minimum of one Saturday and one Sunday in an eight-week cycle. Penalty rates apply to hours worked outside the span of ordinary hours.

About you:
You are a creative and collaborative communicator who understands how digital engagement can build community connection and participation. You will bring:

• Advanced skills and experience in the design, development and implementation of marketing and communication strategies and campaigns for a public library or community organisation.
• A strong background in editorial copywriting and content creation for a variety of audiences and formats and a good understanding of online copywriting and how it impacts Search Engine Optimisation.
• Solid understanding and experience in a range of applications including content management systems, electronic direct mail and online platforms.
• Experience in monitoring and managing conversations, and managing and mitigating risk on social media channels.
• Demonstrated ability to engage and grow audiences (paid and organically) on social media, set digital campaign targets, and use insights to measure and report to improve future campaigns.
• Strong technical skills using HTML, Adobe Creative Cloud, Facebook Ad Manager, Hootsuite, Google Analytics and other similar products.
• Excellent customer service skills developed in a library, art gallery, or museum environment.
• Excellent knowledge of Darebin Libraries collections, services, events, resources, and spaces.
• Bi-lingual skills an advantage.

Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer:

• A supportive team environment
• Opportunities for professional development and career growth
• A workplace that values collaboration, integrity, respect and creativity
• The chance to make a real difference

We're building Darebin's future - and we're looking for great people to join us. As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.

How to Apply
To apply, please submit your application including a Cover Letter and Resume. If you wish to address the Key Selection Criteria in the Position Description, you may do so in your cover letter.

Applications close on Sunday 2 August at 11.59PM. Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.

For a confidential discussion about the role and the opportunity, contact Lynh Nguyen, Team Leader Library Engagement & Partnerships, lynh.nguyen@darebin.vic.gov.au  or (03) 8470 8303

Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.

Pre-employment Checks
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards.

All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Position Description

How to apply

Apply Via Website

Librarian

• 493416
• Parkdale, VIC, Australia
• Libraries
• Casual
• Closing on: August 10 2026

 Physical Health Assessment - Library Officer

 Job Task Analysis - Library Officer

• Join us in making a difference and strengthening community connections at Kingston Libraries
• Work Type: Casual librarians (multiple positions available)
• Library Band 5A $45.83 per hour, plus 25% casual loading, plus superannuation
• Location:  Working across all 8 sites as required

Join our team as a Librarian

Kingston Libraries is part of the Arts, Events & Libraries department in the City of Kingston. The library service spans 80+ staff, 8 branches, 376 hours of weekly service delivery, a million annual loans, over 2,000 programs/events and 400,000 visitors annually.

Kingston Libraries operates eight public library branches, with major sites at Chelsea, Cheltenham, and Parkdale, and minor sites at Clarinda, Dingley Village, Highett, Patterson Lakes and Westall.

About the role:

Kingston City Council is seeking qualified librarians to join the Kingston Libraries team in a casual capacity. If you are a positive, self-motivated librarian with a strong customer focus and you enjoy working with people in a busy customer service environment, this is an ideal opportunity. You will have exceptional interpersonal skills, and a passion to be part of a community focused library service. This role works across all 8 library sites, including weekdays, evenings and weekends. You may be required to move from site to site during shifts. There are no guaranteed hours of work with this role. High levels of availability and flexibility are an advantage (particularly Mondays and Tuesdays). New graduates are welcome to apply.

What you’ll deliver:                          

As a Librarian at Kingston Libraries, your role is to:

• Represent Kingston Libraries as the face of our library service and perform duties in a manner that exceeds expectations of both customers and the team
• Perform customer service duties including reader advisory, digital literacy, technology support, collection management and program delivery in a busy and diverse public library service
• Supervise and guide staff as ‘Senior on Duty’, including being the point of escalation as required
• Undertake rostered customer service shifts in a team environment across all library sites, including weekdays, weekends and evenings
• Actively promote and support services, events and programs that contribute to literacy and digital literacy development, and social connection across the library service

Your Skills and Experience:

• A tertiary qualification in library and information studies (making you eligible for Associate membership of the Australian Library and Information Association) – Masters/Degree/Graduate Diploma
• Demonstrated excellent customer service skills
• Demonstrated skills in supporting reader advisory and digital literacy
• Confidence to use and explore a variety of technology in the library
• Well-developed interpersonal and communication skills
• Experience in delivering or facilitating programs and activities for community members
• Knowledge and experience of working in a team
• The ability to lead and positively influence customers and staff
• A positive, enthusiastic and resilient attitude for working with diverse customers and staff in a front-facing team environment
• The ability to efficiently move between sites as required

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How to Apply

To learn more about this role, please view the full Position Description on our Careers website

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button HERE.

All applications must be submitted online through our careers portal.  Please note that we do not accept applications or inquiries from recruitment agencies

Enquiries:

For any inquiries about the position, please contact Shelley Gasperino, Team Leader Library Customer Service at  library@kingston.vic.gov.au or call 1300 135 668.

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au

About Kingston 

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us?

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: 

• Learning and development opportunities through professional development programs
• Salary Packaging
• Purchase leave options
• Career development opportunities
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. 

Senior Library Technician

A living library for now, for the future, for all of us

Senior Library Technician, Reader Services
State Library of New South Wales
Library Services Division
Library Technician Grade 2, Ongoing full time

• Unique opportunity to join one of NSW's leading cultural institutions 
• Leading Library Technicians and Library Assistants in delivering exceptional reader focused services
• Competitive remuneration package up to $131,291 p.a. (package includes salary between $102,936 - $115,828 p.a., plus employer’s contribution to superannuation and annual leave loading)

About the State Library

The State Library of New South Wales is one of Australia's oldest and most important public institutions. The Library preserves and presents the history of our State and our Nation for the benefit of all, offering essential services, extraordinary collections and magical experiences. Its rich collections, both physical and digital, alongside partnerships with the public library network across NSW and other vibrant collaborations enable Australians to examine their past and imagine their future.

About the Role

This is an exciting opportunity for an experienced library professional to combine people leadership, customer service excellence and service innovation in a highly visible role in the Reader Services Branch. 

As a Senior Library Technician, you will lead and support a team of Library Technicians and Library Assistants to deliver high-quality services that meet the evolving needs of readers and researchers. You will play a key role in coordinating daily operations, ensuring service standards are met, managing staff capability and wellbeing, and contributing to the ongoing improvement of services, systems and processes. 

Working in a dynamic and fast-paced environment, you will provide expert reference and information services directly to readers while helping shape the future of service delivery through collaboration, data-informed decision making and continuous improvement initiatives.

This position includes occasional evening and weekend shifts.

About you

You are an enthusiastic and collaborative leader who is passionate about delivering outstanding customer service and helping others succeed. You enjoy creating positive experiences for readers, motivating teams and finding practical ways to improve services and workflows.

To be successful in this role, you will have the following knowledge and experience: 

• Experience leading and supporting staff in a library, information services or customer-focused environment
• Demonstrated commitment to delivering exceptional reader, customer or client service, including resolving complex enquiries and service issues
• Experience using technology and digital systems to support efficient service delivery and operational outcomes
• Strong organisational and communication skills, with the ability to balance competing priorities in a busy environment
• Experience building a positive, inclusive and high-performing team culture
• Qualifications acceptable for library technician membership of the Australian Library and Information Association (ALIA) or other qualifications and experience deemed by the State Librarian to be equivalent, that meets the minimum standard of skill and knowledge inherent in the ALIA standard.

You will thrive in this role if you embody the Library's values of Integrity, Curiosity, Community, Generosity and Adaptability, and are committed to creating an inclusive, welcoming and reader-focused environment.

What we offer

The State Library of NSW is a great place to work. We are a purpose-driven organisation, and you would be working with colleagues who are collaborative, knowledgeable, and like-minded. 

Working at the Library gives you access to a range of benefits including:

• Flexible working arrangements
• A range of wellbeing events, lunchtime groups and initiatives like discounted gym programs, annual flu vaccinations and access to an employee assistance program
• Professional development opportunities including time off for study
• Staff discounts at the Library café and bookshop
• Staff engagement activities

 How to apply

To apply for this role, please submit:

• An up-to-date CV
• A cover letter describing your suitability for the role, with reference to the key accountabilities, capabilities and requirements in the role description. We are looking for specific examples from your own experience that demonstrate your skills and achievements relevant to the role. Responses should be written in your own words, as we want to understand your experience and approach rather than content generated by AI tools.

The State Library of NSW welcomes and encourages applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islanders, LGBTQI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and workers of all ages. 

Candidates can request a reasonable adjustment throughout each step of the recruitment process by noting this in your application or contacting the People and Culture Team via hr@sl.nsw.gov.au.

Talent Pool

Applicants not initially offered a role but have been assessed through the recruitment process as being suitable will be placed in the Talent Pool to fill future ongoing and temporary vacancies as they arise. Placement in the Talent Pool remains valid for 18 months. 

Eligibility to apply

To be eligible to apply for this role you must be either;

• an Australian citizen or
• a permanent resident of Australia, or
• a New Zealand citizen with a current New Zealand passport or a citizen of another country with an appropriate visa that allows you to work in Australia for the period of temporary employment or if you are seeking ongoing employment, you must hold a permanent visa that allows you to work in Australia.

Appointment to this role is subject to Pre-employment Checks. Additional checks may be required throughout your tenure at the Library should the accountabilities of your role change.  

Further information that may assist you with applying for this role

Role Description (pdf)
Role Description (word)
Applying for a role in the NSW Public Service
NSW Public Sector Capability Framework
State Library Accessibility Guide

The Guide for applying for roles at the State Library of NSW will assist you in completing your application and provide you with an understanding of the selection process.
If you have any questions about the role, please contact Kim Thomson, Head of Reader Services on (02) 9273 1409.

Closing date for applications: Wednesday 12 August 2026 at 10am.

Application contact details

If you have questions or would like to learn more about this role, please reach out to the contact below:

Contact

Kim Thomson - +61 2 9273 1409

Contact email: kim.thomson@sl.nsw.gov.au

Application close date: 12 August 2026 at 10:00am

Apply