Library Operations Support Officer

View Position Description

• Permanent part-time position (24 hours/week)
• Band 4 Salary Range from: $68,083-$72,602 pro rata, plus super
• Career progression and development opportunities

Work as part of the Libraries and Lifelong Learning team to provide high-quality services to our diverse community in the Library Operations Support officer role. 

In this role you will provide high quality customer service to support the community to access and use Library services and resources and provide administrative support to library operations and resource management at the Ballarat Library. 

Position Objectives 

• Support and assist the community to access and use Library services and resources 
• Providing high quality customer service and plan and deliver high quality programs that support learning, literacy and social inclusion 
• Provide high quality administrative support to library operations and resource management 

Key selection criteria 

• Qualifications and experience as listed above. 
• Demonstrated ability to champion, model and promote the corporate values. 
• Demonstrated communication and customer service skills and ability to deal with difficult customers. 
• Highly developed interpersonal skills with demonstrated ability to engage and work with a diverse range of stakeholders including parents, colleagues and local community members 
• Ability to develop working relationships with staff and work together in a team environment. 
• Knowledge and understanding of health and safety issues relevant to work activities and work area 

Before you apply, please visit the City of Ballarat careers hub and review the relevant Position Description for the role.  When applying, ensure you provide a cover letter, current resume and address the Key Selection Criteria outlined in the position description by providing relevant examples. 

If you would like to discuss the opportunity, please contact Jo Lockwood, Coordinator Ballarat Library and Learning, 0400 363 589. 

*in the case that we receive a high volume of applications, we reserve the right to close this advertisement before the current closing date. 

How to apply:  

To apply for this position please click on the Apply link and submit your application on Council's website.

The closing date for this position is Sunday 27 October 2024.  

The successful applicants will be required to undergo a full employment medical and police check.  

APPLY via Council Website

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access.  We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check. 

Job Ref: WB000022

Library Assistant (2791) - Casual Pool

About Us

The Livingstone Shire sits nestled along the beautiful Capricorn Coast and covers approximately 11,776 square kilometres, with a population of almost 41,000 residents.  Livingstone Shire Council was created in 2013 and employs approximately 350 people.

Livingstone and the Capricorn Coast is a relaxed coastal environment in which connecting with family, friends and the community is a high priority. The area has an abundance of natural features including countless beaches with sheltered swimming, picturesque national parks, pristine rainforests and idyllic offshore islands, making it an ideal place to live. Our beaches, bushes and tropical rainforests are second to none and have been specifically preserved, designed and transformed to show the unique, untouched charm of Livingstone.

Livingstone Shire Council promotes a positive culture in the workplace with all staff demonstrating high standards of Accountability, Teamwork, Community, Potential and Positivity. These values and behaviours set the standard for Council and are embodied throughout the organisation.

The Role

Livingstone Shire Council is seeking to build on its current Library Assistants casual pool and are inviting applications from interested candidates who are experienced in providing customer service in order to provide an exceptional level of service to internal and external customers.  This position is also responsible for assisting customers with basic resource location and use of machines and technology and will resolve simple customer problems in relation to overdue items, claims returned, and lost items.

The successful candidate will have good verbal and written communication skills as well sound time management and organisational skills and effectively work as a member of a team in a multi-faceted unit where multi-tasking is often required to achieve team outcomes.  Library Assistants will be required to work at libraries throughout the Livingstone Shire Council area. 

Skills, Experience and Qualifications

Key criteria for you to be successful in this role:

• This position falls under the definition of regulated employment in the Working with Children (Risk Management and Screening) Act 2000 and as such, persons seeking engagement in this position must undergo criminal history screening under the blue card system administered by the Queensland Government; and
• Possess and maintain a current motor vehicle driver licence.

Benefits

• Salary QLGIA (Stream A) Level 2 – $46.58 per hour inclusive of 25% casual loading + allowances and penalties; 
• Values based organisation;
• Choose your hours; and
• Weekday and weekend shifts available. 

To apply for this position, please address the Selection Criteria, supply a copy of your resume and any relevant qualifications/ tickets or licences. 

Applications close Monday, 21 October 2024 at midnight (AEST) | APPLY on Council Website

Livingstone Shire Council is an equal opportunity employer. 

Library Officer | Bribie Island

Apply Now

Job Number: 500099

The details:

• Permanent Full Time
• $79,563pa + super (up to 12%) + leave loading
• Qld Local Government Industry Award (Stream A) - Level 3 of EBA5
• 9 day fortnight
• 72.5 hour fortnight
• Location: Bribie Island

About our opportunity

We have an exciting opportunity for a Library Officer to join the team at our Bribie Island Library!

In this role, you will assist with overseeing routine branch operations, to ensure customers’ needs are met through positive customer service experiences.

This is a senior role, and we will look to you to support the operations of the libraries. You will also promote, prepare and deliver library programs and activities and provide customers with well-developed reference services and reader advisory assistance.

Our Bribie Island Library is open 6 days/week, closed on Sunday and public holidays. We operate at this location with a 2 week rotating roster, and the successful applicant will need to be available to work any 5 out of 7 days as part of the ordinary hours. We anticipate the roster for this role will include working 1 weekend (Sat) every 2 weeks, and shift times will be between 8:00am to 6:15pm and may include late closing on Thursday evening at 7:15pm.

The Library Services team forms part of our Cultural Services Department, which aims to provide engaging leisure and learning experiences by connecting people to resources and each other. We strive for excellence when delivering exhibitions, information, collections, programs and spaces for our community and visitors.

Click here to learn more about the great programs and services currently underway in our libraries across the region.

About you

We are looking for a team member who is passionate about providing an exceptional service to customers!

Bringing your experience in a library setting, you will be well adept at delivering quality collections, programs, reference and reader advisory services. You will possess strong communication and interpersonal skills, demonstrating an ability to engage constructively and support customers to meet their needs.

As the library environment can be fast paced and heavily customer focused, you will be able to

• make decisions and manage your time effectively
• uphold professional conduct
• encourage a positive working environment
• easily navigate and use the wide range of online resources, social media and digital technologies such as tablets and eReader devices

You will hold a valid Qld Working with Children blue card or be eligible and willing to obtain prior to commencement.

Council embraces the different skills and varied views and experiences of our culturally and linguistically diverse communities and strongly encourage First Nations candidates to apply. 

Position Description

 Click here to view. 

Why join the City of Moreton Bay Team?

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2,000 team members dedicated to servicing the needs and enhancing the lifestyle of nearing 500,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

• Discounted Health Insurance.
• Free flu vaccinations every year.
• Fitness Passport program offering discounted membership for you and your family to selected facilities.
• We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
• Generous employer and employee super contribution scheme.
• Salary packaging options on novated leases, superannuation payments, smartphones and devices.
• We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline and our Mates in Construction program.

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

Please note: applicants will be required to undergo a National Police History Check as part of the recruitment process for this role.

To obtain further details please contact our Careers team at careers@moretonbay.qld.gov.au. 

For more information about City of Moreton Bay and to stay across what's happening in our region, follow us on LinkedIn.

*Applications will close midnight, Monday 28 October 2024. 

Applications close: 28 Oct 2024 23:55

Apply Now 

Cultural Experiences Leader

Temporary - Full Time

Lead operations and stakeholder relationships to deliver progressive and innovative programs that educate and engage our community while combining your passions for creativity, learning and literacy.

• Coordinate positive and engaging library and community centre experiences
• Support a purpose-driven and passionate team
• Enjoy work-life balance with a 9-day fortnight

LET’S EXPLORE THE JOB

We're excited to offer a fantastic temporary opportunity for a driven, passionate individual with a love for literacy, leadership, and hands-on business management. If you're enthusiastic about fostering community engagement, this role is for you!

Based at the Library and Community Facility in Swansea, you’ll oversee the library, facility hire, cultural programming, and community engagement. Your focus will be on creating dynamic and inclusive programs—think workshops, learning experiences, and creative events—that connect people with literacy, culture, and each other.

You’ll work closely with community and agency networks, making sure the facility operates smoothly while meeting its goals. Leading a small, dedicated team, you'll play a key role in managing services, driving operations, and hitting targets. Collaboration is at the heart of this role, as you’ll work with both internal teams and external partners to help bring the Arts, Heritage, and Cultural Plan to life.

The position is currently based at Swansea Centre and requires the flexibility to operate across the network of facilities within the Lake Macquarie local government area. The role operates on a 9-day fortnight including regular weekends, based on a roster spanning from Monday through to Sunday; 8.00am to 9.00pm.

Read the position statement and learn more about this exciting opportunity.

LET’S DESCRIBE YOU

We are looking for enthusiastic and adaptable leaders who thrive in dynamic, fast-paced environments. If you enjoy working with diverse teams, engaging with a variety of audiences, and leveraging technology, this role could be the perfect fit for you.

Our ideal candidates are passionate about lifelong learning, delivering exceptional customer service, and fostering a strong, supportive team culture. We’re seeking creative thinkers who bring a pragmatic approach to problem-solving and are ready to make a meaningful impact.

To be considered, candidates should meet the following criteria:

• A tertiary qualification in a relevant field such as Library & Information Studies, Arts Administration, Museum/Heritage Studies, or a similar area.
• Experience in facility management, with library or cultural facility management being highly regarded.
• Proven leadership experience in supervising and developing diverse teams.
• Project management experience is highly desirable.
• A current Working with Children Check.
• A valid Driver's Licence.

If you're passionate about making a difference and leading with creativity, we’d love to hear from you!

LET’S REVEAL THE PERKS

• Competitive salary from $84,207 per annum plus industry-leading 12% superannuation
• Temporary Contract – Up to 12 months
• 35-hour working week across a nine-day fortnight
• Free parking within walking distance of work site
• Access to new contemporary work space with sit-stand desks, hot desking, collaboration spaces, café-style lunch spaces and coffee machines
• Plus more!

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET’S START

• If this job sounds like you, we would love to hear from you! Get your application in by midnight, Sunday 27 October 2024
• For enquiries related to the duties of the role, please contact Glenn Wardman, Cultural Experience Regional Leader on (02) 4921 0673 or via email gwardman@lakemac.nsw.gov.au
• If you need assistance with submitting your application, please Blair Stevenson, Talent Acquisition Advisor, (02) 4069 0083 or via email bstevenson@lakemac.nsw.gov.au
• We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
• To view the capability Framework – Role Profile relevant to this role, please click here.
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
• Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment.

APPLY on Council Career Website

Customer Service and Program Support Officer

Apply Now

Job no: 496173
Work type: Part time - Permanent
Location: Melbourne
Categories: Administration, Services

Customer Service and Program Support Officer

Permanent - Part Time – 21 hours per week (flexible)

Band 4 - $70,961.56 - $76,364.23 (pro-rata) + super (RDO applicable to 38 hours per week only)

• Supportive and Friendly team environment where we value growth and development
• Hybrid/flexible working arrangements and an emphasis on work/life balance
• Work in a dynamic and collaborative environment  

Yarra Libraries is looking for an enthusiastic and highly organised individual with excellent customer service skills, a broad knowledge of modern technology, and a commitment to ensuring positive community outcomes. Key responsibilities include:

• Supporting the development and delivery of regular library services, programs and events (including one-to-one digital literacy sessions, author talks, workshops and outreach activities),
• Providing exceptional customer service responding to general information enquiries and proactively assisting members in using library services and resources,
• Supporting the day-to-day operations of our library branches (including shelving, circulation and collection maintenance as directed),
• Conducting administrative duties including invoicing, preparing program documentation and conducting evaluations.

The successful incumbent will be expected to work across all five library branches and other service points throughout the week, including evenings and weekends as required. This role includes a shift on one-in-four Saturday mornings.

Yarra City Council is an exciting organisation. We pride ourselves on our inclusive culture. We aim to make a positive impact in the lives of our staff and community. 

For further information see the position description or contact Stephen Wright, Team Leader Carlton Library on (03) 9426 3125 or stephen.wright@yarracity.vic.gov.au.

Download PD: 100049 - Customer Service and Program Support Officer - Position Description.pdf

Applications close: Monday 28 October 2024 at 11:55pm. 

In your application, please include your Resume and a brief Cover Letter addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

*This position is subject to satisfactory Police Check, Working with Children Check and a pre-employment medical assessment prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Advertised: 14 Oct 2024 AUS Eastern Daylight Time
Applications close: 28 Oct 2024 AUS Eastern Daylight Time

Apply Now 

Information Librarian - Casual

• Work type: Casual
• Location: Dandenong
• Department: Community Strengthening

Information Librarian

Salary: $40.68 - $46.96 per hour (plus leave loading)

Casual

About Us

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About the Role

We are looking for qualified Librarians to join our casual team.

The Information Librarian works within the Community Arts, Culture and Library Services Department at both Springvale and Dandenong Library sites.

The role’s key responsibilities include providing effective and efficient library and information services to all Library users and our diverse community. Additional responsibilities include: supervising the front of house Library Services team to provide a responsive and flexible service, support and deliver high-quality library programs to promote learning, literacy, reading and social inclusion, and support collection maintenance and development activities.

About You

The successful applicant will have demonstrated knowledge of information service provision to people from culturally and linguistically diverse backgrounds, experience in staff supervision in a library environment, experience in conducting staff and/or public training programs, be a committed, considerate, and pro-active team member, and have a passion for supporting and engaging with the community.

You will be flexible and willing to support the team as required on a casual basis including on evening and weekend shifts across our two locations.

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

The successful candidate will be asked to produce a clear Working with Children Check and will be asked t oconsent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Benefits of working with us

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include

• Competitive salary
• Salary sacrifice childcare (where available)
• Flexible working options supported including hybrid work
• Access to learning & development programs including study assistance
• Reward & recognition programs
• Health initiatives
• Access to our support and wellbeing programs
• A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.

To apply

To apply for this position please complete the online application form, including your resume and a very brief cover letter.

Applicants must adequately meet the requirements of the role and fully address the selection criteria contained in the position description.

To view a copy of this position description, please click on the links below.

Information Librarian Position Description 510.6 KB

Applications close: 5pm, Sunday 27th October 2024

Further information: Robyn Smith, (03) 8571 5419

Apply Now

Information Librarian

• Work type: Permanent Part Time
• Location: Dandenong
• Department: Community Strengthening

Information Librarian

Salary: $80,382 - $92,796.31 per annum, pro rata (plus super)

Permanent Part Time (17 hours a week)

About Us

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About the Role

We are looking for qualified Librarians to join our team.

The Information Librarian works within the Community Arts, Culture and Library Services Department at both Springvale and Dandenong Library sites.

The role’s key responsibilities include providing effective and efficient library and information services to all Library users and our diverse community. Additional responsibilities include supervising the front of house Library Services team to provide a responsive and flexible service, support and deliver high-quality library programs to promote learning, literacy, reading and social inclusion, and support collection maintenance and development activities.

About You

The successful applicant will have demonstrated knowledge of information service provision to people from culturally and linguistically diverse backgrounds, experience in staff supervision in a library environment, experience in conducting staff and/or public training programs, be a committed, considerate, and pro-active team member, and have a passion for supporting and engaging with the community.

You will be flexible and willing to support the team including on evening and weekend shifts across our two locations.

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

The successful candidate will be asked to produce a clear Working with Children Check and will be asked toconsent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Benefits of working with us

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include

• Competitive salary
• Salary sacrifice childcare (where available)
• Flexible working options supported including hybrid work
• Access to learning & development programs including study assistance
• Reward & recognition programs
• Health initiatives
• Access to our support and wellbeing programs
• A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.

To apply

To apply for this position please complete the online application form, including your resume and a very brief cover letter.

Applicants must adequately meet the requirements of the role and fully address the selection criteria contained in the position description.

To view a copy of this position description, please click on the links below.

Information Librarian Position Description 510.6 KB

Applications close: 5pm, Sunday 27th October 2024

Further information: Robyn Smith, (03) 8571 5419

Apply Now

Graduate Librarian

Job No: IWC7705 | Location: Inner West Council

Inner West Council is an Inclusive Employer.

Inner West Council (IWC) is committed to Equal Employment, we welcome and encourage candidates from all backgrounds and experiences to apply.

IWC is dedicated to reflecting our community and strongly encourage Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, people of diverse sexualities and genders, Veterans, young people, and mature aged workers to apply.

This is one of the many reasons why IWC was the 2023 AR Bluett Award Winner and recognised as the most progressive council across NSW. We are also The Australian Business Awards Employer of Choice Winner for 2023

IWC are intent on respecting the rights and improving opportunities for people with disability. If you identify as a person with disability and require reasonable adjustments to support you in your application and throughout the recruitment process, please contact:

Reasonable Adjustment Assistance: 

• Julia Phillips, Disability Inclusion Programs Officer - phone: 02 9392 5819, email: julia.phillips@innerwest.nsw.gov.au
• IWC's P&C Workforce and Diversity team, email: diversity@innerwest.nsw.gov.au

*The above contacts are for reasonable adjustment assistance only. Click here for more information on reasonable adjustments

For any other enquiries, specific to this job advert and application, please contact the Hiring Manager. Details are listed under the Enquiries header below. 

About Inner West Council

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of Integrity, Respect, Innovation, Compassion and Collaboration are at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value gym membership from $16.60/week giving access to a vast network of gyms in Sydney

About the role

Inner West Council are offering a wonderful opportunity for a Graduate Librarian to assist in delivering high quality library services including customer services, program delivery, readers advisory, physical and digital collection management, assistance with technology, local history enquiries and administration to residents of the Inner West. This development role will provide a recent graduate the opportunity to participate in a variety of roles and projects while applying theoretical knowledge in a practical and professional setting.

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role. 

Remuneration

$75,162.88 - $80,136.68 + 11.5% Superannuation

Some of the required skills, experience and qualifications 

1. Completed a relevant degree or post-graduate qualification in Library and Information Management or equivalent in the current year, 2024, with the aim to commence employment at the beginning of 2025.
2. Strong interpersonal, verbal, and written communication skills that enable engagement, collaboration and relationship building with all Library stakeholders in both face-to-face and online environments.
3. Outstanding computer skills and proficiency in the use of finance and asset management systems/databases and Microsoft Office suite of applications.
4. An understanding of high quality customer service and a willingness to promote and assist in the development and delivery of activities and programs for the library's customers.
5. Willing and confident to deliver programs to community members of all ages including storytelling, singing and public speaking. 

Enquiries

Caroline McLeod, Senior Manager - Libraries and Community Facilities on (02) 9335 2160

Closing Date

Sunday 27 October 2024, 11:30PM

How to Apply

We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.

All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.

APPLY on Council Website

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role).  Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the Department of Home Affairs website.

Inner West Council is a Diversity employer. We encourage applications from all candidates.

Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.

About Inner West Council

Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs. As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in on our journey towards becoming the best council for our community. We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of integrity, respect, innovation, compassion and collaboration at the centre of everything we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.

Library Customer Service Officer

Melbourne, Victoria, Australia

Reference number: 10437

Closing date: 11:00pm, 17 October 2024

• Part-time permanent
• Salary commencing at $67,336.54 plus 11.5% superannuation, commensurate with skills and experience
• Library Band 3

The Opportunity 

Are you passionate about providing excellent customer service and supporting your community through access to information, learning, and library services? Moonee Valley City Council is seeking a proactive and customer-focused Library Customer Service Officer to join our Libraries and Learning team. As part of our vibrant service delivery team, you will play a crucial role in creating a connected, socially inclusive environment for our library users. You will be part of a dynamic team that values continuous learning and development, while making a positive impact on the community.

Responsibilities

• Deliver outstanding customer service by promptly assisting users in a courteous, accurate, and consistent manner while ensuring all obligations, agreements and deadlines are met to achieve positive outcomes for those dealing with the City of Moonee Valley.
• Proactively engage with customers in a self-service environment, offering support for technology and equipment use (computers, photocopiers, wireless internet, eBooks, library apps, etc.).
• Maintain the efficient operation of the library, including opening and closing procedures and providing relief at other library locations when needed.
• Provide support to community groups using library meeting rooms and learning facilities.
• Operate within Moonee Valley City Council’s policies, procedures, and relevant regulations.

Skills & Experience

The ideal candidate will have successfully completed Year 12 and possess a strong understanding of the role public libraries play within the community. They will have proven experience in frontline customer service and demonstrate a high level of proficiency with computer and mobile technologies, coupled with extensive knowledge of the online environment. Additionally, the candidate will excel at working as part of a team and showcase well-developed organisational and time management skills.

Next Steps

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applicants must address the key selection criteria in their submission to demonstrate their suitability for the role. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description and or contact Roslyn Irons,Team Leader Avondale Heights Library & Learning Centre to seek further insights to the role.

In line with Council Policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.

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Library Coordinator

Programming and Partnerships · Geelong, Victoria

Library Coordinator | Geelong Library

Permanent full-time, 70 hours per fortnight

Band 6, $88,463 - $95,810 plus 11% superannuation

We have a great opportunity to join the Geelong Regional Library Corporation as a Library Coordinator.

If you are creative, curious, and dynamic, with expertise in management and connecting with and nurturing relationships within a community we’d like to hear from you.

The Library Coordinator plays a vital role in leading, developing and coaching individuals and teams to provide outstanding library services and programs, enhancing customer satisfaction. This position oversees the delivery of on-site library and information services, ensuring vibrant, safe, inclusive, and diverse environments for users.

This is a permanent full-time position, however for the first 12 months, you will be based at the Geelong Library and Heritage Centre where you will be co-leading with another Library Coordinator.

After 12 months your location will change based on operational needs.

Key responsibilities include:

• Oversee the day-to-day operations of the library, including staff management of a large team, budgeting, and facility maintenance.
• Develop and implement innovative programs and services that meet the diverse needs and interests of our community members.
• Curate and manage the library's collection, ensuring it remains current, relevant, and engaging.
• Foster a welcoming and inclusive environment where patrons of all ages feel valued and empowered.
• Collaborate with local schools, community organisations, and stakeholders to promote literacy and lifelong learning initiatives.
• Utilise technology and digital resources to enhance library services and accessibility.
• Promote the library through outreach efforts and community engagement activities.

Qualifications required:

• Bachelor's degree or graduate diploma in a relevant field.
• Previous experience working in a public library setting, with demonstrated leadership and managerial skills, is desirable. 
• Strong organisational abilities and attention to detail, with the ability to multitask and prioritise in a fast-paced environment.
• Excellent communication and interpersonal skills, with a passion for serving the needs of diverse communities.
• Proficiency in library management systems, digital technologies, and information literacy principles is desirable.
• Flexibility and adaptability to embrace change and contribute to the growth and development of the library.

As a part of the library's leadership team, the Library Coordinator is integral to Geelong Regional Library Corporation's future planning initiatives, especially regarding the specific requirements of the local community.

Join us in shaping the future of our community through the power of knowledge and imagination! If you're ready to make a difference and embark on this exciting adventure with us, we encourage you to apply.

How to apply?

Submit your resume and cover letter.

For more information on what you need to submit to support your application and the recruitment process, click here.

To review the Position Description, click here

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Have you got questions?

Please contact: - Justine Hanna, Manager, Library Services Operations: justine.hanna@grlc.vic.gov.au

CLOSING DATE FOR APPLICATIONS: Sunday 27 October 2024

Applicants for this role may also be considered for internal vacancies at the same level at other locations.

If you require additional support to make an application, or would like to obtain more information, or seek an adjustment to the recruitment process based on your specific needs, please contact the People & Culture team on (03) 4201 0509 to discuss at any time. We will endeavour to accommodate any reasonable request.

Geelong Regional Library Corporation is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from First Nations peoples and people with diverse gender identities and expression, ethnicity, cultural background, sexual orientation, ability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for and represent our community.