Library Customer Service Officer

Closing Date
Contact Officer
Chris Bolland, Team Leader Ascot Vale Library and Library Technology
Contact Number
(03) 9243 1938
Location
Moonee Valley City Council, VIC

 

Library Customer Service Officer

Reference number: 13402

Closing date: 11:45pm, Sunday 10 January 2021

  • Permanent Part-Time Position
  • 18 Hours Per Week
  • $34.17 - $37.65 per hour plus 9.5% superannuation
  • Banding: LIB3A-LIB3E
  • Location: Ascot Vale Library

About Moonee Valley City Council Libraries

Moonee Valley City Council provides library services at five locations across the municipality; Ascot Vale Library, Avondale Heights Library and Learning Centre, Flemington Library, Niddrie Library and Sam Merrifield Library (Moonee Ponds). Services include availability and loans of books and other materials, collection management, information provision, access to computers and the internet, online services and events. Libraries are essential for every community and play a vital role in enriching the lives of our residents through lifelong learning, improving literacy, access to information, leisure and culture.

The Opportunity

This position is an opportunity to play a key role in customer service delivery at Moonee Valley Libraries. Working as part of a professional and friendly team, you will provide high quality service to residents and support the maintenance of library collections.

Responsibilities

  • Ensure customers have a positive experience with Council by providing prompt, accurate, courteous and consistent customer service that is characterised by active engagement;
  • Undertake library tasks as required including placing reservations, joining new members, discussing and assisting with equipment and event bookings, issuing and returning loans, placing reservations, collecting fees and charges and shelving materials;
  • Assist customers in the use of equipment and technology such as computers, photocopiers, wireless internet access, online resources, library apps, eBooks and mobile devices; and,
  • Provide a quality information service and refer queries to specialist staff when necessary.

Skills & Experience

  • Demonstrated customer service skills, preferably in a public library;
  • Sound information technology skills including a familiarity with mobile and online technologies used in public libraries;
  • Demonstrated ability to work as part of a team and to take direction;
  • Well-developed organisational and time management skills; and,
  • Current Working With Children Check.

How to Apply
Applications must be submitted through our online system https://mooneevalley.mercury.com.au/ and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Chris Bolland, Team Leader Ascot Vale Library and Library Technology on (03) 9243 1938.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email H2@mvcc.vic.gov.au or call 9243 1122.

Selection Criteria

Essential: 1. Satisfactory completion of secondary schooling.
Essential: 2. Demonstrated customer service skills, preferably in a public library.
Essential: 3. Sound information technology skills including a familiarity with mobile and online technologies used in public libraries.
Essential: 4. Demonstrated ability to work as part of a team and to take direction.
Essential: 5. Well-developed organisational and time management skills.

  • Contact Person: Chris Bolland
  • Contact Number: (03) 9243 1938
  • Closing Date: 10/01/2021

Position Description

PD - Library Customer Service Officer - 1575 - December 2020.DOCX available under Document/s  above

Application Guide: View Guide

apply

Library Assistant – Casual 

Closing Date
Contact Officer
N/A
Contact Number
N/A
Location
Mount Isa City Council, QLD

 

Library Assistant – Casual 

Level 1 

Queensland Local Government Industry (Stream A) Award – State 2017 

Hourly Rate $32.91 

An opportunity exists within Mount Isa City Council for a Casual Library Assistant to join our team, to assist the City Library in the provision of an efficient and high standard of service to the Library’s clientele to ensure an effective flow of information is provided to the community. 

Council’s City Library is open 6 days a week with a rotating roster for Saturday work requirements. To be successful for the position, you will be a motivated individual with flexible availability to cover a range of shifts from Monday to Saturday. 

The successful applicant will have: 

  • • Queensland Industry Blue Card (working with children) is essential; 
  • • Certificate II / III in Library Services is desirable; 
  • • Current QLD “C” class Driver’s Licence or ability to acquire a licence prior to commencing in the role; 
  • • Required to maintain privacy and confidentiality at all times and the ability to exercise discretion in a professional manner essential; 
  • • Well-developed interpersonal communication skills with a high level of customer service; 
  • • Basic numeracy skills; 
  • • Possess computing skills and understanding in the Microsoft Suite of programs is essential; 
  • • A team approach and the ability to effectively operate in a multi-faceted unit where multi-tasking is often required to achieve outcomes; 
  • • Self-motivated with time management, problem solving, ability to meet deadlines and decision-making abilities; 
  • • Ability to perform processing tasks; 
  • • Previous experience working in libraries and/or familiarity with automated library systems will be highly regarded; 
  • • An understanding of Council policies, procedures and information systems; 
  • • Experience in Libero Management system and Netloan preferable; 
  • • Knowledge of workplace health and safety issues, duties and responsibilities applicable to this position. 

Applicants will be required to undertake and pass a pre-employment medical. 

Applications/Enquiries: 

Applications should be supported by full resumes and a completed application form. 

Applications Close 5:00pm on Monday 4 January 2020 

PO Box 815 MOUNT ISA QLD 4825 Website: www.mountisa.qld.gov.au 

“Mount Isa City Council is an Equal Opportunity Employer with a non-smoking work environment” 

Applicants must be eligible to live and work within Australia 

application form

Library Officer (Casual)

Closing Date
Contact Officer
Human Resources
Contact Number
(08) 9727 0222 or jobs@capel.wa.gov.au.
Location
Shire of Capel, WA

 

Library Officer (Casual)

  • Posted: 17/12/2020
  • Closing Date: 08/01/2021
  • Job Type: Casual
  • Location: Capel
  • Job Category: Community Services and Development,Education, Childcare & Training

Casual Relief

$30.38 per hour, inclusive of 25% casual loading

We are currently seeking Library Officers to join our pool of casuals in providing relief across our library network. The successful candidate will possess a high attention to detail, a strong customer service ethic and a ‘can do’ attitude. In this casual relief role, you will provide back up to our teams as required and you may work at any of our libraries at Capel, Boyanup and Dalyellup.

 Job Description

You will perform a variety of tasks in providing excellent customer service through issuing library materials, assisting with enquiries, accurately shelving and maintaining library materials, and processing reservations and requests, just to name a few!

Position Description: Position Description - Library Officer PDF (177KB)

 Desired Skills and Experience

To be successful in this position, you will be a team player with previous library experience, problem solving skills and a passion for the future of libraries. A current driver’s licence, demonstrated computer skills and availability to undertake shifts throughout Monday to Saturday are essential. If successful, you must be willing to complete a Working with Children check. Previous experience with Library Management Systems such as SirsiDynix - Symphony and study towards qualifications in Library & Information Services would be highly regarded.

If you enjoy being part of a team and making things happen, then we want to hear from you!

For a confidential discussion or further information please contact a member of Human Resources on (08) 9727 0222 or jobs@capel.wa.gov.au.

apply

Team Leader, Library Experience

Closing Date
Contact Officer
Natasha Aldrich

Contact Number
(02) 9083 8724

Location
Waverley Council, NSW

 

Team Leader, Library Experience

Reference Number: S100-20-506 | Closing Date: 10-01-2021 | Employment Type: Permanent Full Time

  • Permanent Full Time
  • Salary $78,213 - $89,945 plus superannuation
  • Family friendly policies and other great employee benefits

Waverley is a diverse and innovative Council located in the heart of Sydney's Eastern Suburbs. With a broad range of services, programs and initiatives, Waverley is one of the leading local government areas in NSW. Taking in some of Sydney's most beautiful beaches including the world famous Bondi Beach, and encompassing part of Sydney's global economic corridor at Bondi Junction, Waverley Council is an enriching place to broaden your career.

These positions will be responsible for the supervision and management of Waverley Library’s Children’s Services Team and Programs and Outreach Team. You will lead, manage and supervise the service points of Library public areas on weekdays, weekends and evenings to facilitate the delivery of responsive, high quality, friendly and efficient services relevant to the diverse needs of the community.  You will also be responsible for the implementation of Library plans, processes, procedures and activities and for the development and delivery of a range of community programming. 

You will need Tertiary qualifications in Information Services, Library or equivalent experience, and the ability to work a 7-day roster.  You will also have one to two years’ experience in innovative service delivery and staff supervision, with a proven capacity to lead, develop, train and motivate staff through co-operation, within a Library (or similar) public contact environment.

Please refer to the position description for detailed information on the position and required skills and experience. For more information contact Natasha Aldrich on (02) 9083 8724.

Waverley Council is committed to providing equal employment opportunities to all candidates. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTIQ; and other minority groups.

CLOSING DATE: 10 January 2021

Key Documents

  1. View The Job Description (PD - Team Leader Library 2020 (1).pdf)
  2. Preview The Position Requirements

apply now

Library Assistant

Closing Date
Contact Officer
Natasha Aldrich
Contact Number
02 9083 8724
Location
Waverley Council, NSW

 

Library Assistant

Reference Number: S100-20-508 | Closing Date: 10-01-2021 | Employment Type: Permanent Part Time

  • 1 x Permanent Part-Time 32 hours per week
  • 1 x 6 month Temporary Full Time 35 hours per week (with potential to go permanent)
  • $54,940 - $63,181 Full Time Equivalent salary plus superannuation
  • Family friendly policies and other great employee benefits

Waverley is a diverse and innovative Council located in the heart of Sydney's Eastern Suburbs. With a broad range of services, programs and initiatives, Waverley is one of the leading local government areas in NSW.  Taking in some of Sydney's most beautiful beaches including the world famous Bondi Beach, and encompassing a part of Sydney's global economic corridor at Bondi Junction, Waverley Council is an enriching place to broaden your career.

We have a great opportunity for you to unleash your creativity in our busy library assisting in a range of activities including answering reference, children’s library and readers’ services enquiries, assisting customers at our service desks and assisting in the delivery of public programs.

You will be involved in organising and preparing library materials to ensure easy access by our patrons, develop and deliver programs, activities and events for children and young adults, and work in an environment which offers great customer service to its local community.

If you have excellent interpersonal skills, a great attention to detail, and are committed to the highest standard of customer assistance, then we would like to hear from you.

Waverley Council is committed to providing equal employment opportunities to all candidates.  We encourage applications from people from diverse groups, including , but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people, older workers, people with disabilities, LGBTIQ, and other minority groups.

Please refer to the position description below for detailed information on the position and required skills and experience.  For more information contact Natasha Aldrich on 02 9083 8724.

CLOSING DATE: 10 January 2021

Documents

apply

Note: Candidates using mobile devices are strongly advised to use a desktop computer to complete the application forms as they require extensive amounts of typing.

Library Technician

Closing Date
Contact Officer
Nikki Mason, Area Team Leader, Libraries and Learning
Contact Number
02 9265 9506
Location
City of Sydney, NSW

 

Library Technician (7850)

Requisition ID 7850 - Posted 18/12/2020 - CITY LIFE - CREATIVE CITY - LIBRARIES & LEARNING - Permanent - Full Time

  • Division: CITY LIFE 
  • Unit: CREATIVE CITY  
  • Section: LIBRARIES & LEARNING 
  • Salary: AUD 71,726.00 per annum plus Superannuation
  • Employment status: Permanent 
  • Employment arrangement: Full Time
  • Location: Across all nine city-based Library branches
  • Option to work under a 19 day month arrangement

At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 – developing a green, global and connected city.

The City of Sydney Library Network of nine branches is a key front line service in the community for local residents, students, visitors, tourists and workers.

An exciting opportunity is available for a Library Technician to join the City of Sydney Library.  This role will connect library visitors with information, literacy, technology and lifelong learning by delivering an exceptional customer experience in a dynamic frontline environment. This position assists with the delivery of library learning programs including technology, early years, children, youth adult and outreach programs. You will be required to work in different locations across the library network to support 7-day operations 

Duties

  • Initiate customer engagement to maximise their access to library resources and information.
  • Support and create an exceptional customer experience by using strong judgement to identify, address and/or refer diverse customer needs.
  • Ensure the effective operation of core Library services.
  • Support the development of team capabilities in customer service, information, technology and library trends through excellent coaching and knowledge sharing.
  • Assist with preparation and delivery of library program activities or events.

Skills & experience

  • Library Technician Diploma, Associate Diploma or equivalent, as recognised by the Australian Library and Information Association (ALIA).
  • Current Working with Children Check.
  • Experience in a high-quality and fast-paced customer service role.
  • Previous library experience.
  • Experience in delivering library program activities or events.

We believe our people are our success, strengthen our organisation and position us to lead, govern, and serve our community enabling us to achieve all that we plan for this spectacular city.

To apply:  Click on 'Apply' button below to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role. Please note the "Essential Criteria Response" field in the online application does not require you to respond or upload a document.

This role will require a Working with Children Check and a pre-employment medical examination.

Position description: CLICK HERE to view or download the position description. 

Applications must be made online via the City’s website by 11:59pm, Sunday 10th January 2021.

For further information contact: Nikki Mason, Area Team Leader, Libraries and Learning on 02 9265 9506.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

At the City we provide equal employment opportunity. We are committed to ensuring an accessible and inclusive work environment and encourage applications from people from diverse backgrounds and cultures. 

apply

Librarian

Closing Date
Contact Officer
Nikki Mason, Area Team Leader, Libraries and Learning
Contact Number
02 9265 9506
Location
City of Sydney, NSW

 

Librarian (7849)

Requisition ID 7849 - Posted 18/12/2020 - CITY LIFE - CREATIVE CITY - LIBRARIES & LEARNING - Permanent - Full Time

  • Division: CITY LIFE 
  • Unit: CREATIVE CITY  
  • Section: LIBRARIES & LEARNING 
  • Salary: AUD 82,921.00 per annum plus Superannuation
  • Employment status: Permanent 
  • Employment arrangement: Full Time
  • Location: Across all nine city-based Library branches
  • Option to work under a 19 day month arrangement 

At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 – developing a green, global and connected city.

The City of Sydney Library Network of nine branches is a key front line service in the community for local residents, students, visitors, tourists and workers.

An exciting opportunity is available for a Librarian to join the City of Sydney Library.  This role will connect library visitors with information, literacy, technology and lifelong learning by delivering an exceptional customer experience in a dynamic frontline environment. This position plays a leadership role through staff supervision, monitoring and maintaining facilities and spaces, and taking the initiative to lead teams. You will be required to work in different locations across the library network to support 7-day operations.

Duties

  • Support and create an exceptional customer experience by using strong judgement to identify and address customer needs.
  • Support team leaders and managers, coaching staff in library best practice and engaging the community.
  • Monitor, maintain and improve efficient team operations through effective leadership, coaching and supervisory skills.
  • Actively support team leaders in driving change and continuous improvement at local and network level.
  • Identify, develop and implement new or improved Library services and programs that meet business unit objectives and address community needs in technology, programming, collections and spaces.

Skills and Experience

  • Degree qualification in a library or information related discipline and be eligible for Associate membership to the Australian Library and Information Association (ALIA).
  • Experience in a high-quality and fast-paced customer service role.
  • Experience in supporting team capabilities in customer service, library best practice and information technology through coaching and knowledge sharing.
  • Demonstrated leadership and supervisory skills.
  • Experience in supporting the delivery of library services, including technology, collections, children's and adult programs, outreach and events.

We believe our people are our success, strengthen our organisation and position us to lead, govern, and serve our community enabling us to achieve all that we plan for this spectacular city. 

To apply:  Click on 'Apply' button below to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role. Please note the "Essential Criteria Response" field in the online application does not require you to respond or upload a document.

This role will require a Working with Children Check and a pre-employment medical examination.

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City’s website by 11:59pm, Sunday 10th January 2021 

For further information contact: Nikki Mason, Area Team Leader, Libraries and Learning on 02 9265 9506.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

At the City we provide equal employment opportunity. We are committed to ensuring an accessible and inclusive work environment and encourage applications from people from diverse backgrounds and cultures. 

apply

Library Technology Coordinator

Closing Date
Contact Officer
Nikki Mason, Area Team Leader, Libraries and Learning
Contact Number
02 9265 9506
Location
City of Sydney, NSW

 

Library Technology Coordinator (7877)

Requisition ID 7877 - Posted 18/12/2020 - CITY LIFE - CREATIVE CITY - LIBRARIES & LEARNING - Permanent - Full Time

  • Division: CITY LIFE 
  • Unit: CREATIVE CITY  
  • Section: LIBRARIES & LEARNING 
  • Salary: AUD 82,921.00 per annum plus Superannuation
  • Employment status: Permanent 
  • Employment arrangement: Full Time
  • Location: Across all nine city-based Library branches
  • Option to work under a 19 day month arrangement

At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 – developing a green, global and connected city.

City of Sydney Library Network of nine branches is a key front-line service in the community of local residents, students, visitors, tourists and workers.

An exciting opportunity is available for a Library Technology Coordinator to join the City of Sydney Library.  This role will connect staff and users with technology, equipment and infrastructure, which supports information, literacy, technology, welcoming spaces and lifelong learning. This role will be required to work in different locations across the library network to support 7-day operations.

Duties

  • Support digital citizenship by driving development of digital literacy skills among the community and staff.
  • Promote and enhance digital literacy by facilitating training for the wide-range of library and consumer technology, products and services within library spaces.
  • Assist library staff, visitors and customers in troubleshooting and maintaining the library computers, hardware and audio visual (AV) equipment, ensuring efficient day-to-day branch operations.
  • Research, assess and proactively improve on efficiency and effectiveness of library infrastructure and technology
  • Develop and maintain a framework of regular statistical reporting to support decision making and investments in new and emerging technology and services.

Skills & experience

  • Tertiary qualification in Information, Technology, Creative Intelligence and Innovation, Data Analysis, Communications, Libraries, Education or the equivalent experience gained by extensive practical experience.
  • Demonstrated high level understanding and commitment to customer service specialising in digital and technology services.
  • Demonstrated awareness of current trends and challenges in digital services in contemporary, creative educational and cultural industries.

We believe our people are our success, strengthen our organisation and position us to lead, govern, and serve our community enabling us to achieve all that we plan for this spectacular city.

To apply:  Click on 'Apply' button below to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role. Please note the "Essential Criteria Response" field in the online application does not require you to respond or upload a document.

This role will require a Working with Children Check and a pre-employment medical examination.

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City’s website by 11:59pm, Sunday 10th January 2021.

For further information contact: Nikki Mason, Area Team Leader, Libraries and Learning on 02 9265 9506.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

At the City we provide equal employment opportunity. We are committed to ensuring an accessible and inclusive work environment and encourage applications from people from diverse backgrounds and cultures. 

 apply

Library Technology Team Leader

Closing Date
Contact Officer
Nikki Mason, Area Team Leader, Libraries and Learning 
Contact Number
02 9265 9506
Location
City of Sydney, NSW

 

Library Technology Team Leader (7848)

Requisition ID 7848 - Posted 18/12/2020 - CITY LIFE - CREATIVE CITY - LIBRARY OPERATIONS - Permanent - Full Time

  • Division: CITY LIFE 
  • Unit: CREATIVE CITY  
  • Section: LIBRARY OPERATIONS 
  • Salary: AUD 109,224.00 per annum plus Superannuation
  • Employment status: Permanent 
  • Employment arrangement: Full Time
  • Location: Across all nine city-based Library branches
  • Option to work under a 19 day month arrangement

At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 – developing a green, global and connected city.

The City of Sydney Library Network of nine branches is a key front-line service in the community for local residents, students, visitors, tourists and workers.

An exciting opportunity is available for a Library Technology Team Leader to join the City of Sydney Library.  The primary purpose of this role is to lead and drive library technology systems and frontline services.  The role is to deliver an adaptive and responsive technology offering to the community and support seamless interactions between the community and library services to enable literacy development, welcoming library spaces and lifelong learning. 

This role will be required to work in different locations across the library network to support 7-day operations.

Duties

  • Lead a team of Library Technology Coordinators to deliver community focussed services, meeting present and anticipating future needs.
  • Design and deliver on the library’s technology roadmap, with a focus on innovation and best industry practice.
  • Proactively manage the day to day technology operational requirements across the library network, resolving issues in a timely, efficient manner.
  • Provide proactive expert advice and leadership and ensure that team members continually develop their skills to keep up with developments in technology.
  • Monitor and report on Library technology services and service delivery, articulate and escalate any issues with the services and delivery process and ensure that appropriate action is taken to resolve issues.
  • Provide input into the financial management of technology and related services, including monitoring the technology budget, and support the procurement of new services.
  • Maintain a proactive relationship between Library Teams, Technology and Digital Services and vendors to deliver a contemporary library technology service.

Skills & experience

  • Tertiary qualification in Information Technology, Creative Intelligence and Innovation, Data Analysis, Communications, Libraries or equivalent
  • Demonstrated leadership and team management experience.

We believe our people are our success, strengthen our organisation and position us to lead, govern, and serve our community enabling us to achieve all that we plan for this spectacular city. 

To apply:  Click on 'Apply' button below to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role. Please note the "Essential Criteria Response" field in the online application does not require you to respond or upload a document.

This role will require a Working with Children Check and a pre-employment medical examination. 

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City’s website by 11:59pm, Sunday 10th January 2021.

For further information contact: Nikki Mason, Area Team Leader, Libraries and Learning on 02 9265 9506.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council. 

At the City we provide equal employment opportunity. We are committed to ensuring an accessible and inclusive work environment and encourage applications from people from diverse backgrounds and cultures. 

apply

Library Assistant

Closing Date
Contact Officer
Nikki Mason, Area Team Leader, Libraries and Learning
Contact Number
02 9265 9506
Location
City of Sydney, NSW

 

Library Assistant (7851)

Requisition ID 7851 - Posted 18/12/2020 - CITY LIFE - CREATIVE CITY - LIBRARIES & LEARNING - Permanent - Full Time

  • Division: CITY LIFE 
  • Unit: CREATIVE CITY  
  • Section: LIBRARIES & LEARNING 
  • Salary: AUD 62,971.00 per annum plus Superannuation
  • Employment status: Permanent 
  • Employment arrangement: Full Time
  • Location: Across all nine city-based Library branches
  • Option to work under a 19 day month arrangement

 

At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 – developing a green, global and connected city.

The City of Sydney Library Network of nine branches is a key front line service in the community for local residents, students, visitors, tourists and workers.

An exciting opportunity is available for a Library Assistant to join the City of Sydney Library.  This role will connect library visitors with information, literacy, technology and lifelong learning by delivering an exceptional customer experience in a dynamic frontline environment. You will be required to work in different locations across the library network to support 7-day operations. 

Duties

  • Initiate customer engagement to maximise their access to library resources and information.
  • Support customers using library technology and accessing digital collections.
  • Assist with collection and resource maintenance.
  • Assist with preparation and delivery of library program activities or events.
  • Promote an attractive and welcoming library space through displays and collection tasks.

Skills & experience

  • Satisfactory pass in the Higher School Certificate or equivalent.
  • Current Working with Children Check.
  • Experience in a high-quality and fast-paced customer service role.
  • Awareness and understanding of public libraries.
  • Excellent communication, interpersonal and problem-solving skills.

We believe our people are our success, strengthen our organisation and position us to lead, govern, and serve our community enabling us to achieve all that we plan for this spectacular city.

To apply:  Click on 'Apply' button below to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role. Please note the "Essential Criteria Response" field in the online application does not require you to respond or upload a document.

This role will require a Working with Children Check and a pre-employment medical examination.

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City’s website by 11:59pm, Sunday 10th January 2021.

For further information contact: Nikki Mason, Area Team Leader, Libraries and Learning on 02 9265 9506.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

At the City we provide equal employment opportunity. We are committed to ensuring an accessible and inclusive work environment and encourage applications from people from diverse backgrounds and cultures. 

 apply

Upcoming Events

Job Vacancies

Find Library Branch

Find Library Branch

Find Library Branch