Casual Library Customer Service and Program Support Officer

• Reference Number:13646
• Position Title: Casual Library Customer Service and Program Support Officer
• Employment Type: Casual
• Directorate: Service Delivery
• Department: Community Development
• Location: Ascot Vale Library, Avondale Heights Library & Learning Cntr, Flemington Library, Niddrie Library, Sam Merrifield Library
• Banding: LIB Band 3
• Salary: $34.18

Position Summary

Casual Library Customer Service and Program Support Officer

Reference number: 13646

Closing date: 11:45pm, Sunday 4 July 2021

• Casual
• $34.18 per hour plus 25% casual loading plus 9.5% superannuation.

About Moonee Valley City Council

Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

The Opportunity

An exciting opportunity is available to work as part of the Libraries and Learning team in providing excellent service to users of the library and ensuring a connected community that has access to information, learning and leisure in a socially inclusive environment.

The successful applicant will be required to work at any of the five libraries in the municipality, including weekday and weekend shifts.

Responsibilities

• Under the direction of the Children and Youth Services Librarian, conduct story time sessions for babies, toddlers and pre-school children in the library;
• Providing prompt, accurate, courteous and consistent customer service to ensure customers have a positive experience with Council;
• Library tasks including; placing reservations, joining new members, discussing and assisting with room equipment and event bookings, issuing and returning loans, placing reservations, collecting fees and charges and shelving materials;
• Assisting customers in the use of equipment and technology such as; computers, photocopiers, wireless internet access, online resources, library apps, eBooks and mobile devices; and,
• Ensure the presentation of the library is inviting and tidy.

Skills & Experience

In order to be successful for this position, you will ideally possess the following skills and attributes:

• Satisfactory completion of Year 12 or equivalent is essential
• Customer service experience essential
• Exposure to working in public libraries is advantageous
• Experience in delivering services for children is desirable
• Excellent communication and customer service skills
• Hold a current and valid Working With Children Check

Benefits

At Moonee Valley City Council, we provide a number of benefits to our valued employees including:

• Flexible work opportunities
• Local Government Employees Health Plan
• Novated vehicle leasing
• Employee assistance programs / phone or in person counselling services

How to Apply

Applications must be submitted through our online system https://mooneevalley.mercury.com.au/ and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Chris Bolland, Team Leader Ascot Vale Library & Technology on (03) 9243 1938.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email H2@mvcc.vic.gov.au or call 9243 1122.

Selection Criteria

• Essential: Satisfactory completion of secondary schooling.
• Essential: Demonstrated customer service skills.
• Essential: Understanding of technology and the ability to troubleshoot in the use of a wide variety of equipment including computers, laptops, tablets, ereaders and mobile devices.
• Essential: Ability to deliver library services and programs to children.
• Essential: Demonstrated ability to work as part of a team and to take direction.
• Essential: Availability to work a range of shifts rostered in advance or offered at short notice.

Contact Person: Chris Bolland

Contact Number: (03) 9243 1938

Alternate Contact:  Person: Nicola Klein

Alternate Contact Number: (03) 9243 1919

Closing Date: 04/07/2021

Position Description attached above under Document/s

Application Guide: View Guide

APPLY NOW

Senior Library Branch Leader

• Apply now
• Job Number: 497449
• Division: Community & Environment
• Employment Status: Permanent Full Time 5 in 7
• Categories: Community Services & Development

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay Region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 1800 team members dedicated to servicing the needs and enhancing the lifestyle of more than 469,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

This role sits within our Cultural Services Department, which includes Galleries, Museums, Libraries, Heritage and Arts and Cultural Activation. Cultural Services aim to provide engaging leisure and learning experiences by connecting people to resources and each other. We strive for excellence when delivering exhibitions, information, collections, programs and spaces for our community and visitors. Our department employs approximately 220 staff over 16 venues throughout the region.

About our opportunity

We have an exciting opportunity for a Senior Library Branch Leader to lead our team at the Redcliffe Library.

Under your leadership as a Senior Leader, the Library team will provide and deliver a range of contemporary and dynamic services aimed at achieving quality community engagement and positive customer service experiences.

To achieve this, you will be responsible for the management and development of:

• a large branch library team
• home library service delivery;
• a library collection that addresses the collection needs of local community and supports network collection outcomes;
• relationships with a range of internal and external stakeholders and regional partners;
• business plans and reports on service outcomes;
• facility and venue maintenance; and
• service and process reviews to deliver strategies and projects.

In addition, you will contribute to the broader Cultural Services department initiatives, strategies and service enhancement opportunities and maintain a customer centric culture of high performance and accountability.

About you

As an influential, proactive and passionate leader you will be able to demonstrate your experience and commitment to:

• building positive and productive relationships with internal and external stakeholders;
• engaging regional communities;
• developing team and individual capabilities; and
• fostering a healthy, inclusive and well-connected workplace.

Well versed with strategy development and business documentation, you will also be proficient and accustomed to developing business plans, reporting, undertaking financial management and managing complex projects.

Preferably, to strengthen your skillset and knowledge base you will have:

• context and an understanding for political and organisational environments similar to Local Government; and
• a tertiary qualification in Library and Information Management.

The Details

Term: Permanent Full Time

Award/Level:  Qld Local Government Industry Award (Stream A) - Level 7 of the Moreton Bay Regional Council EBA4 Certified Agreement

Location:  Redcliffe Library

Hours: 72.5 hours, 9-day fortnight.

NOTE: This position requires the successful applicant to be available to work any 5 out of 7 days as part of the ordinary hours. 

• As of 1 July 2021 - $100,381 annual salary (up to 12%) + leave loading

Why join the MBRC Team?

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

• Discounted Health Insurance.
• Fitness Passport program offering discounted membership for you and your family to selected facilities.
• We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training & Research Scheme (STARS).
• Generous employer and employee super contribution scheme.

Position Description: Click here for a copy of the Senior Library Branch Leader position description.

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume and cover letter that demonstrates how you meet the requirements of this role.

To obtain further details please contact our Careers team at careers@moretonbay.qld.gov.au. 

Advertised: 11 Jun 2021

Applications close: 01 Jul 2021 23:00

Bunjil Place Library Branch Manager

About the business and the role

Casey Cardinia Libraries (CCL) is one of Victoria’s largest public library services. We are funded principally by City of Casey, Cardinia Shire and the State Government. We support a rapidly growing and diverse community of more than 460,000 people. CCL is seeking an experienced and innovative leader to manage the Bunjil Place Library.

Bunjil Place Library is situated in the heart of a significant arts and cultural precinct where people come from across the region to learn, create and celebrate community and cultural life.  As part of the CCL Leadership team, you will ensure that we provide outstanding visitor experiences and build capacity in our diverse communities. You will manage the collections, programs, services and facilities at Bunjil Place Library and foster relationships with precinct partners and throughout the community.

This is a permanent full-time position at a Band 6 level (35 hours per week). It includes one evening shift per week, one Saturday shift in four weeks and one Sunday shift in eight weeks.

Skills and Experience

To be successful in this role you will need to have:

• A strong commitment to upholding CCL values and supporting behaviours
• Proven experience providing positive leadership in a team-based environment
• Outstanding written and verbal communication skills
• A focus on the achievement of of CCL strategic goals and plans
• Demonstrated understanding of future trends in the Library and Information sector
• Experience managing library collections
• The ability to foster partnerships that extend the profile, brand or service reach of the organisation

Applicants can view the position description and selection criteria by clicking here.

Applications must include an application letter, address the selection criteria contained in the position description and supply a current resume.

Applications close at 8pm 20th June, 2021.

Contact Melissa Martin on 0409 230 264 or Beth Luppino on 0439 814 787 for further information.

Applications can be sent to employment@cclc.vic.gov.au

Children and Youth Customer Experience Library Officer

• Customer Experience Library Officer – Children and Youth Services
• Bunjil Place Library Parental leave backfill role until November 2021
• Band 4, Part time 21 hours per week, plus rostered weekends
• Monday, Thursday & Friday
• Salary range $36.0528 – $38.9514 per hour

Casey Cardinia Libraries (CCL) are seeking an enthusiastic staff member with excellent customer service skills for this part time Band 4 role.

This role covers a range of responsibilities and duties and will provide the opportunity for you to learn and develop your skills in a supported environment.

• Excellent customer service
•  Actively promote and assist with delivery of community programs
• Information technology and problem solving skills in a range of information technology and software tools
• Good interpersonal and communication skills with the ability to communicate with all ages across all levels of community

If you:

• Love working with people
• Are confident with information technology and enjoy helping others use it.
• Are committed to providing great customer service in a vibrant public library environment
• Feel energised by our values of Creativity; Love of Learning; Humour; Social Intelligence; Teamwork and Fairness

We want you to apply!

At CCL we value our staff and encourage them to strive to be the best they can, using their strengths every day. These roles cover a range of responsibilities and duties and will provide the opportunity for you to learn and develop your skills in a supported environment.

All applications are to be addressed to Melissa Martin and need to include a:

• cover letter
• current resume
• a response to the selection criteria listed on the relevant Position Description.

Applications to be sent to employment@cclc.vic.gov.au by 4pm Friday 25th June, 2021

Please contact Melissa Martin on 0409 230 264 for further information

Applications that do not address the Key Selection Criteria as detailed in the position description will not be considered.

Customer Experience Library Officer – Adult Programs

• Customer Experience Library Officer – Adult Programs
• Cranbourne and Pakenham Libraries
• Band 4, Part time 16 hours per week, plus rostered weekends (12 hours permanent; 4 hours contract) 
• Cranbourne Tuesday & Thursday 12 hours
• Pakenham Friday 4 hours (until Oct 2022)
• Salary range $36.0528 – $38.9514 per hour

Casey Cardinia Libraries (CCL) are seeking an enthusiastic staff member with excellent customer service skills for this part time Band 4 role.

This role covers a range of responsibilities and duties and will provide the opportunity for you to learn and develop your skills in a supported environment

• Excellent customer service
•  Actively promote and assist with delivery of community programs
• Information technology and problem solving skills in a range of information technology and software tools
• Good interpersonal and communication skills with the ability to communicate with all ages across all levels of community

If you:

• Love working with people
• Are confident with information technology and enjoy helping others use it.
• Are committed to providing great customer service in a vibrant public library environment
• Feel energised by our values of Creativity; Love of Learning; Humour; Social Intelligence; Teamwork and Fairness

We want you to apply!

At CCL we value our staff and encourage them to strive to be the best they can, using their strengths every day. These roles cover a range of responsibilities and duties and will provide the opportunity for you to learn and develop your skills in a supported environment.

All applications are to be addressed to Melissa Martin and need to include a:

• cover letter
• current resume
• a response to the selection criteria listed on the relevant Position Description.

Applications to be sent to employment@cclc.vic.gov.au by 4pm Friday 25th June, 2021

Please contact Melissa Martin on 0409 230 264 for further information

Applications that do not address the Key Selection Criteria as detailed in the position description will not be considered.

Library Officer

Date Posted: 11/06/2021
Applications Close: 21/06/2021
Work Type: Permanent - Part Time
 

Permanent – Part time – 34 Hours per fortnight  

Week 1                                           Week 2                                                              

Tuesday 9am – 1pm                       Monday 9am – 12pm

Wednesday 1pm – 7pm                  Tuesday 9am – 1pm

Thursday 1pm - 5pm                       Wednesday 12pm – 7pm

Saturday 9am – 12pm                     Thursday 1pm – 5pm

Please note: Hours and days of work may change due to operational requirements.

Premium Recquatic Membership, Annual Leave Loading of 17.5% and up to 15.5% Superannuation

LGO Level 3 - $63,194 - $67,150 per annum (pro rata)

This is a level 3 position. Salary range is dependent on qualifications and experience.

An opportunity exists for a Library Officer to join the City of Kwinana’s Community Resources Centres. Reporting to the Library Operations Team Leader, you will assist with the operations of the Library and Community Resources by providing information services to the Community, supporting and presenting lifelong learning programs, engaging with the community, contributing to the optimum utilisation of resources and delivering services in a customer centric manner.

To be successful in this role you will need:

• Previous working experience in a similar environment.
• Ability to resolve referencing and research enquiries and knowledge of various Library technological systems.
• Understanding of different types of literacy and ability to facilitate community acquisition of literacy skills.
• High level of skills in Information Technology to assist customers.
• Demonstrated ability to problem solve to improve the customer experience.
• Recommend and implement approved changes that will improve Library operations and services to the community. 
• Excellent communication and effective interpersonal skills.
• Effective time management and organisational skills.
• Possession of a current National Police Clearance and Driver’s Licence.

To be considered for this position, in addition to a cover letter and resume, applicants must address the above criteria in no more than two (2) pages.

For more information relating to the position (not application packs) call Colleen Williams, Library Operations Coordinator on (08) 9236 4301.

Applications close 5.00pm Monday 21 June 2021

The City of Kwinana reserves the right to commence recruitment prior to the closing date.

The City of Kwinana promotes and values diversity to create a unique work force. Applicants from diverse backgrounds, such as Aboriginal people, people living with disability or people from different cultural backgrounds are encouraged to apply. The City has the goal of zero harm for its employees, this includes providing a smoke-free environment and minimising exposure to the elements. Conditions of employment are in accordance with the City’s current Enterprise Agreement. For further information please contact our Recruitment team on (08) 9236 4618 or (08) 9236 4628.

Please note: The selected applicants may be required to undergo a pre-employment medical which includes a Drug and Alcohol screen test.

Attachments:
- Application Pack for Advertised Vacancies.pdf
- Position Description - City Engagement - Community Resource Centres - Library Officer - LCR4.pdf
 

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Team Leader Technical Services

$95,351 per annum plus super
Full-time permanent

The City of Perth is an ambitious Local Government. We are constantly creating opportunities to bring our state’s capital city to life.

Reporting to the Coordinator Library Services, this position will support the City by:

• Planning, coordinating and effectively managing the implementation, operation and enhancement of digital and technological resources for the City of Perth Library.
• Analysing and developing solutions for problems associated with the library applications software to ensure system integrity.
• Planning and developing training, policies and procedures to support the library team’s capacity to respond to the requirements of library clients and maintain a high level of customer service.

The ideal candidate will have extensive knowledge of library information management systems and online service delivery.

You will have experience leading a small team and working in a public library service. You will also have experience in working with a wide range of computer software, hardware and online applications.

Above all, you will live our values of commitment, teamwork, courage and respect that allow us to come together to lead and support the community.

How to apply

To find out more information about the application requirements click on the attachments below. If you are unable to access the attachments, please contact the Human Resources Unit on (08) 9461 3843. To apply for the position, click on the 'apply' button.

Applications close: 5pm, 30 June 2021

The City of Perth is committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment.

* Canvassing of Elected Members during the recruitment process will disqualify your application.

For further information please contact Joanna Andrew, Coordinator Library Services, (08) 9461 3576.

Attachments:
- 1. Position Description - Team Leader Technical Services.pdf
- 2. How to Apply - Team Leader Technical Services.pdf

perth.wa.gov.au/careers

Realm Manager

Located at Realm Library (38 hours per week) 

Classification: Band 6, Level A-C

• Permanent Full time – 38 Hours per week
• $92,094 – $100,579 + superannuation

‘Your Library’ is looking for a natural leader. Given your experience in whatever field you have worked in up to now, you are able to fit seamlessly into your new role.

We want someone driven by their own, their team’s, and the organisation’s successes. Success being measured by the uptake and acceptance by the Realm communities, acknowledgment by your peers and positive feedback from the Corporate Management Team (CMT).

We need somebody dynamic with a sense of flair, who can work with the other Realm team members to develop collections, resources, programs and events that meet the needs of the Realm communities.

Role Prospectus which includes Position Description and Conditions of Employment (attached). 

Eastern Regional Libraries [‘Your Library’] is a great place to work. 

We encourage our Managers to take the initiative and to give their best. We support our employees to lead and make decisions that have the potential to improve library services for our communities. We also have some of the highest pay rates in Victoria Public Libraries, combined with great working conditions. 

You will plan, coordinate, and run one of our busiest libraries. You will need to build an excellent working relationship with Maroondah Council Customer Service as we work in a shared facility, liaise with other Eastland Shopping Centre stakeholders and be prepared to “pivot services” as we continually meet the changing and challenging demands of operating a public library in the COVID environment.

Key selection criteria:

Please detail your experience in (200 words limit per criteria):

• Leading a team successfully in a fast-paced work environment
• Sound experience in developing and implementing creative programming that engages community connection to their library
• Highly developed customer service skills with demonstrated knowledge of techniques to deal with a range of internal and external customers

How to Apply

All applicants are required to read the Role Prospectus prior to applying.

Applications will only be accepted via jobs@erl.vic.gov.au. Hard copy applications will not be considered.

Your application should include:

• Your Curriculum Vitae
• A separate document that addresses the key selection criteria listed above
• A three-minute video that demonstrates your strengths, personality and what you can bring to our organisation. 

Applications that do not include all of these components may not be considered.

Late applications will not be accepted.

Applications close 5pm, Sunday 4 July 2021 and should be sent to:

Email: jobs@erl.vic.gov.au

Specific enquiries can be directed to:

Christine Smith (Corporate Manager Operations) 03 9800 6402 or Chantell Harriss (Manager Branch Services) 03 9800 6414

Thank you for your interest in this position. We look forward to receiving your application.

Casual Librarian

Job No: NSYD80 | Location: North Sydney

Hourly Rate from: $49.52 to $59.13 ph (incl. loading) + 9.5% superannuation 

North Sydney Council administers the North Sydney local government area on Sydney’s picturesque lower North Shore. Our 400 employees look after 77,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD. Our aim is to ensure North Sydney remains a welcoming, well-designed, safe and beautiful environment for residents, workers and visitors.

An exciting casual opportunity currently exists for an experienced Librarian to join the Customer Services department at Stanton Library in North Sydney.  This position is responsible for providing an excellent standard of service to all Stanton Library customers by supervising the Library and rostered staff during evening and weekend opening hours.  

This position requires availability for rostered shifts of 3-4.25 hours across the full range of library opening hours including evenings and weekends.

Essential

• Eligible for professional membership of ALIA (graduate professional qualification) or another library qualification together with extensive relevant experience
• Recent professional experience in the delivery of reference and information services, with high level skills in using information technologies, online resources and digital collections.
• Excellent communication, interpersonal and teamwork skills
• Experience in the provision of frontline library services and a demonstrated client focus.
• Demonstrated proactive, problem solving approach
• Physical fitness and the ability to lift books and equipment using appropriate manual handling techniques.
• Knowledge of WHS & EEO principles and practice

Desirable

• Experience in staff supervision
• Knowledge of the Aurora Library Management System

Why work at North Sydney Council?

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

North Sydney Council as an employer offers excellent employee benefits such as:

• Excellent work-life balance with a 35-hour working week with access to flex-time for indoor workers or fortnightly RDO’s for outdoor workers
• Enjoy an easy walk to spectacular harbour views during lunch
• Freedom to direct contributions to any compliant superannuation fund
• A holistic health and well-being program offering exercise classes, flu vaccinations, skin checks, a touch football team, weekly fruit deliveries, health seminars and more
• Access to employee recognition and reward program
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Invitations to local government events, training and planning sessions
• Access to corporate social events at picturesque harbour locations
• Casual dress days in support of charities and not-for-profit organisations

How to apply

Applicants are required to submit a cover letter, resume and answer the selection criteria questions below.

To view the Position Description, Click Here 

Closing Date: 29 June 2021 - 11.30pm

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to  provide a working environment that embraces and values diversity and inclusion. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply. North Sydney Council fosters the concept of equity and fairness across all facets of employment including recruitment, promotion, training and equity of access to benefits for staff.

Area Team Leader - Libraries

• Division: CITY LIFE 
• Section: LIBRARIES & LEARNING 
• Salary: AUD 126,158.00 per annum plus Superannuation
• Employment status: Permanent 
• Employment arrangement: Full Time
• Location: Sydney CBD 
• Option to work under a 19-day month arrangement
• Reference: 8089

At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 – developing a green, global and connected city.

Are you super organised, love business administration and have a passion for driving business improvement? The City of Sydney Library is looking for a key member of the leadership team at a time of exciting transformation and opportunity.

We are seeking an experienced people and business manager who will be responsible for creating and leading an adaptable and responsible library business,  including creatively reporting the narrative of the library, data analysis, information management, identifying and actioning grant and partnership opportunities, and coordinating procurement and contract activities. You will work within a team that is driving continuous improvement initiatives, and piloting new ideas. You'll also lead our teams through new library business projects that will impact our whole library network, manage through change and developing others to help build a high performing team.

To be successful you will need exceptional communication and organisational skills, strong experience in leading diverse teams and change, and experience in managing multiple projects. The scope of this role is broad and would suit an ambitious self-starter who dreams big and can practically deliver positive and impactful results to help make our library shine. Library qualifications are not essential.

At the City of Sydney you will join a dedicated team where individual effort is part of something much bigger – delivering great things for our city’s dynamic future

To apply: Click on the 'Apply' button to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role. Please note the "Essential Criteria Response" field in the online application does not require you to respond or upload a document.

This role will require a national criminal history record check, Working with Children Check and a pre-employment medical assessment.

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City’s website by 11:59pm, Tuesday 29th June 2021.

For further information contact: Heather Davis, Manager Libraries and Learning on 02 9265 9658.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join Council.

The City will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via recruitment@cityofsydney.nsw.gov.au or 02 9265 9333 and indicate your preferred method of communication (email or phone).