Library Customer Service Officer

Closing Date
Contact Officer
Kerry Whelan, Braybrook and Customer Experience Team Leader
Contact Number
(03) 9188 5851
Location
Maribyrnong City Council, VIC

 

Library Customer Service Officer

Footscray, Australia | Reference: 5306330

  • Permanent full-time
  • Band 4 ($67,299 to $71,467) plus 9.5% super plus monthly ADO
  • Braybrook Library

About us

Maribyrnong City Council is undergoing significant change in population growth, redevelopment, and a transitioning economy is leading to an influx of new residents, businesses and opportunities. Maribyrnong is becoming a sought after residential area and a destination for foodies.

The opportunity

The Maribyrnong Library Service is committed to providing high-quality library services to meet the diverse needs of the community we serve. We actively encourage inquiry, exploration and discovery. We empower our community by supporting lifelong learning and literacy and celebrating language and culture.

As a Customer Service Officer based at the Braybrook Library, you will join the Library Team who is committed to delivering an efficient and effective library and information service to meet the library needs of the Maribyrnong community.

Reporting to the Braybrook and Customer Experience Team Leader this is a permanent full-time, 35 hours per week position and the incumbent will be required to work rostered evening and weekend shifts.

Key responsibilities:

  • Provide excellent customer service within a library environment
  • Provide effective day to day administration of operational branch library requirements
  • Support the delivery of library services and programs
  • Contribute to the library spaces being vibrant, inclusive and welcoming spaces for all community members

To be considered for this role, you will possess:

  • A tertiary qualification which confers eligibility for Membership of Australian Library & Information Association or relevant tertiary qualification is desirable
  • Experience in the delivery of high-quality library programs
  • Excellent written and oral communication skills particularly with people from culturally and linguistically diverse backgrounds
  • Demonstrated digital literacy skills

This position also requires:

  • A Victorian drivers licence
  • A current Working with Children Check Card
  • A pre-employment medical assessment and no relevant criminal record found in a police check

This position is perfect for an enthusiastic and tech-savvy customer service superstar. So, if you are looking for a role where you can make a difference and you enjoy working in a diverse community-focused environment, Apply Now!

To express your interest in this role, please forward your resume and a cover letter addressing the key selection criteria and outlining your relevant experience in support of your application by the close date.

We are a child-safe organisation and an equal opportunity employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. Council encourages young people, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

Enquiries: Kerry Whelan, Braybrook and Customer Experience Team Leader (03) 9188 5851.

Applications Close: 23 Dec 2020

apply now

Librarian (Weekend Relief)

Closing Date
Contact Officer
Angela Papas, Footscray and Adult Services Team Leader
Contact Number
(03) 9032 4202
Location
Maribyrnong City Council, VIC

 

Librarian (Weekend Relief)

Footscray, Australia | Reference: 5306342

  • Permanent part-time - 7.6 hours per week
  • Band 5 ($40.32 to $46.13 base rate per hour) plus 9.5% super
  • Footscray Library

About us

Maribyrnong City Council is undergoing significant change in population growth, redevelopment, and a -transitioning economy is leading to an influx of new residents, businesses and opportunities. Maribyrnong is becoming a sought after residential area and a destination for foodies.

The opportunity

The Maribyrnong Library Service is committed to providing high-quality library services to meet the diverse needs of the community we serve. We actively encourage inquiry, exploration and discovery. We empower our community by supporting lifelong learning and literacy and celebrating language and culture.

Based at the Footscray Library, we are seeking an experienced and qualified weekend relief Librarian to provide operational supervision and high-level customer service through the provision of an efficient and effective library and information services to meet the needs of the Maribyrnong community.

This is a permanent part-time position with the hours of work being Saturdays from 9:00am to 5:06pm. For rostering purposes, weekday and evening nights shift may be offered, as required.

Key responsibilities:

  • Provide excellent customer service within a library environment
  • Supervise library desk operations when rostered for information desk shifts, including circulation desk and shelving routines
  • Undertake information desk duties
  • Provide effective and professional reference and information services to all library users
  • Ensure that all research, information and recreational requests are responded to in a professional and timely manner
  • Participate in general library user education programs e.g. library tours, internet demonstrations
  • Participate in and perform duties required by various library teams as required e.g. Collection Services
  • Contribute to the library spaces being vibrant, inclusive and welcoming spaces for all community members

To be considered for this role, you will possess:

  • A tertiary qualification which confers eligibility for Membership of Australian Library & Information Association as a qualified Librarian
  • Experienced in the delivery of high quality and effective information services preferably within a public library environment
  • Strong communication skills both written and verbal with the ability to engage effectively people of all ages and people from culturally and linguistically diverse backgrounds
  • Supervisory experience including the ability to implement personnel practices as required

This position also requires:

  • A Victorian driver's licence
  • A current Working with Children Check Card
  • A pre-employment medical assessment and no relevant criminal record found in a police check

To express your interest in this role, please submit your resume and a cover letter addressing the Key Selection Criteria and outlining your relevant experience in support of your application by the close date.

We are a child-safe organisation and an equal opportunity employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. Council encourages young people, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

Enquiries: Angela Papas, Footscray and Adult Services Team Leader, (03) 9032 4202.

Applications Close: 23 Dec 2020

apply

Team Leader Library Services

Closing Date
Contact Officer
N/A
Contact Number
N/A
Location
Douglas Shire Council, QLD

 

Team Leader Library Services

This is an exciting and unique opportunity to be part of an organisation with an energetic and collaborative approach with a commitment to meeting the expectations of customers and the communities of Douglas.

The Team Leader Library Services is responsible for the coordination and management of library facilities, programs and services including the overall planning and delivery of library services, events and community programs. You will lead a small team to ensure that library functions deliver an efficient and effective library service to the community.

Location: Mossman and Port Douglas Libraries.

Closing date: Friday 18 December, 2020

Click Here to Download the Information Kit

Customer Experience Team Leader

Closing Date
Contact Officer
Lilly Sanchez, Customer Experience Coordinator
Contact Number
(02) 9725 0121
Location
FairfieldCity, NSW

 

Customer Experience Team Leader [2020.092]

Applications closing on 17 January 2021, 11:59 PM

THE POSITION: The Customer Experience Team Leader is to provide an efficient and effective library and information service to meet the needs of the community by managing the day-to-day operations of customer service of one of the libraries with a focus on creating a positive customer experience outcome and with the general direction and support from the Customer Experience Coordinator. It is responsible for functions within their library and supervises a team of skilled staff ensuring that customer applications and requests allow the organisation to undertake its core business, meet its legislative obligations as well as build corporate knowledge through various registers and databases.

ESSENTIAL:

  • Provide leadership to a multi-discipline team in the provision of quality customer service and the ability to influence cultural change.
  • Make day-to-day decisions to ensure the smooth running of the library branches.
  • Strong communication and interpersonal skills with the ability to establish and maintain effective working and customer relationships.
  • Forster a harmonious and professional team environment and contribute to the development of staff.
  • Perform customer service duties and provide professional reference and information services to library customers.
  • Participate in programs and projects that have a direct impact on Customers and Council business.

SALARY & EMPLOYMENT CONDITIONS:

  •  Permanent position, 70 hours per fortnight – you will be required to work at all libraries to cover the hours of operation of service which can include weekend work
  • This position is a Grade 5, salary range is $74,617 p.a. with progression to $82,362 p.a. on demonstrated competencies, with performance progression to $87,405 p.a.
  • Overtime is applicable in lieu of weekend work
  • Flexible working hours are available
  • A Uniform is provided

FURTHER CONTACTS: Enquiries regarding the position should be directed to Lilly Sanchez, Customer Experience Coordinator on (02) 9725 0121 or a position description is available by contacting Sharon Allard on (02) 9725 0359.

CLOSING DATE: Midnight 17 January 2021

HOW TO APPLY: Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia. The successful applicant may be required to undertake a national police clearance prior to commencement.

We kindly ask for no recruiters at this stage.

ALAN YOUNG - CITY MANAGER
PO BOX 21 - FAIRFIELD NSW 1860

apply online

Library Assistant

Closing Date
Contact Officer
Kathleen Whelan
Contact Number
(02) 8495 6467 during business hours
Location
Northern Beaches Council, NSW

 

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Library Assistant

  • Closes: 27 December 2020
  • Dee Why, New South Wales
  • Full-time

Description

Division: Community & Belonging

Business Unit: Library Services

Title: Library Assistant, Temporary - Full-time Role, 70 hours per fortnight

Salary Range: $56,224.99 to $65,342.84 per annum + super (subject to skills and experiences)

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council was created in 2016 through the three councils of Manly, Pittwater and Warringah coming together to deliver the highest quality services to the community. Exciting new infrastructure projects and community programs have quickly demonstrated the positive impact the new council is having.

Role Purpose
Reporting to the Library Manager, the key focus of the Library Assistant is to provide a range of quality customer-focused services and ensure the community is served effectively and efficiently according to library guidelines as a member of the library team.  

Key Responsibilities 
•    Provide effective service to library customers and staff
•    Provide assistance to customers with enquiries and research
•    Assist clients to locate library materials
•    Assist clients to use library equipment, materials and services
•    Assist with maintenance of appearance, safety and security of library and library equipment
•    Contribute to collection development
•    Liaise with library suppliers as directed, and
•    Attend meetings as required.
•    Assist and deliver children’s programmes and events as required
•    Weekend work required

Please refer to the Position Description for more information.

There aren’t many employers who offer career and lifestyle in a single package, but Northern Beaches Council does. We offer an attractive workplace, including:

  • genuine work-life balance and flexible working arrangements
  • employee wellness program and a range of lifestyle benefits
  • values based culture and a teams oriented working environment
  • a culture of supporting continuous professional development
  • high level of technological innovation and systems

How to apply:

Apply online and upload the following information

  • Click on the 'Apply' button to complete your online application.
  • You will have the opportunity to attach your resume and any supporting documentation.
  • Please read the Position Description. You will be required to respond to the selection criteria questions online when you apply. Your response to these questions should demonstrate how you meet the requirements of this role.
  • For further information, please contact Kathleen Whelan on (02) 8495 6467 during business hours.
  • Applications close on 27/12/2020

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Senior Innovative Programs Officer

Closing Date
Contact Officer
Domenica Mirarchi
Contact Number
(02) 9725 0377
Location
FairfieldCity, NSW

 

Senior Innovative Programs Officer (Ref. #2020.093)

Applications closing on 10 January 2021, 11:59 PM

THE POSITION:

Fairfield City Council is seeking a dynamic and creative person to lead Council’s Innovative Programs Team. Fairfield City Open Libraries consists of five branch libraries, which recently won the LG Professional Excellence Award – Service Delivery 2019.

Our Open Libraries programs balances traditional library functions along with innovative services. The Senior Innovative Programs Officer is an integral part of the Education and Programs Team and will lead the Innovative Programs Team which is responsible for developing and delivering transformative technology programs to the community and businesses to build digital literacy skills.

The Fairfield City Open Libraries has modern digital creative technology hubs including audio suites (studio 2166), green screen studio, VR studio and Lab LX STEAM.

The primary purpose of the Senior Innovative Programs Officer role is to:

  • Lead a small team to provide digital literacy programs to the community and local businesses.
  • Provide creative programs though Council’s technology hubs such as Studio 2166, Lab LX, and Lab LX STEAM.
  • Provide digital literacy programs such as introduction to filmmaking, mixed realities, introduction to computing, code-club, and new emerging technologies.
  • Plan and deliver innovative and creative life-long learning programs that promote access and engagement for our diverse multicultural community, while supporting the Library’s vision and goals.

SALARY & EMPLOYMENT CONDITIONS:

  • Permanent position, 35 hours per week
  • This position is a Grade 6, salary range is $82,242 p.a. with progression to $90,780 p.a. on demonstrated competencies, with performance progression to $96,336 p.a.
  • Flexible working hours are available.
  • A uniform is provided

FURTHER CONTACTS: Enquiries regarding the position should be directed to Domenica Mirarchi on (02) 9725 0377 or a position description is available by contacting Sharon Allard on 9725 0359.

CLOSING DATE: Midnight 10 January 2021

HOW TO APPLY: Applications must address the Knowledge, Skills, Qualifications and Experience required in the Position Description. A Position Description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense. Fairfield City Council is a smoke-free workplace and is an EEO employer. Applicants must have the right to work in Australia.

The successful applicant may be required to undertake a National Police Clearance prior to commencement

We kindly ask for no recruiters at this stage.

ALAN YOUNG - CITY MANAGER
PO BOX 21 - FAIRFIELD NSW 1860

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Children’s Officer (4 Positions)

Closing Date
Contact Officer
Specific enquiries about the application process, Position Description and Conditions of Employment can be directed to Christine Smith

Specific enquiries about Children’s programming and content can be directed to Sue Wootton
Contact Number
(03) 9800-6402 OR (03) 9800 6428
Location
Eastern Regional Libraries , VIC

 

Children’s Officer

Classification: Band 4 Level A-D

Employment Opportunities at Eastern Regional Libraries 

Position(s)

  1. Position 1: Children’s Officer   Ferntree Gully Library    Perm Full time 35 Hours pw
  2. Position 2: Children’s Officer   Yarra Junction Library    Perm Full time 35 Hours pw
  3. Position 3: Children’s Officer   Healesville Library         Perm Full time 35 Hours pw
  4. Position 4: Children’s Officer   Montrose Library           Perm Part time 24 Hours pw

Classification   Band 4 Level A – D

Salary: Hourly Rate: $36.30-$39.83 | $74,984 - $87,565 + superannuation (pro rata PT)

About the Opportunity

Under the guidance of the Regional Council Children’s Services Officer, you will:

• Organize a range of storytime programs and activities that showcase ERLC Children’s Services

• Present engaging storytime experiences – with animated reading ability, rhyme & singing/music presentation skills.

• Participate in planning and implementing promotional activities and events designed to increase and improve visitation to libraries

• Perform a range of rostered library operations that support customers in a self-service environment based on a high level of knowledge of library products and services including     Circulation and Collections

5 Things a Children’s Officer must have:

• Storytime experience in a Public Library and/or similar community setting  

• Knowledge of new forms of media and technology which can be used to enhance storytime delivery

• Ability to engage with children and to deliver storytimes to large groups

• Must have animated reading ability, rhyme and presentation skills

• Understanding of the role of public libraries in community building through programs, events, lifelong learning and literacy development

How to apply 

For more information and a copy of the Position Description and Conditions of employment visit our website (or please find attached)

https://www.yourlibrary.com.au/careers/   

All applicants should read the Position Description and Conditions of Employment before applying.

Application Process

Applications can only be made online. Hard copy applications will not be considered.

You must provide:

1. Cover Letter which includes your responses to the Selection Criteria

2. A Video – about you and your favourite picture book

Please send your Cover Letter/Selection Criteria Reponses and Video via email to: jobs@erl.vic.gov.au

Save your file (s) as    Position Name /Your Surname/Your First name

Your Cover Letter and your Responses to the Selection Criteria – found in the Position Description should be brief, precise and easy to read.  

Highlight your major achievements and only include information which is relevant to the position applied for.

Make a video (no more than 5 minutes), it should focus on:

o What makes you passionate and determined?

o What excites you in a job?

o What is your favourite picture book? Why is it suitable for storytime? Please read a few pages.

Applications that do not provide all the required components will not be considered unless there are exceptional circumstances

Applications close 12 noon Friday 18 December 2020

Specific enquiries about the application process, Position Description and Conditions of Employment can be directed to: Christine Smith at (03) 9800-6402

Specific enquiries about Children’s programming and content can be directed to: Sue Wootton at (03) 9800 6428

Library Promotions Officer

Closing Date
Contact Officer
Erin Williams, Library Manager
Contact Number
(02) 4823 4436
Location
Goulburn Mulwaree Council, NSW

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Library Promotions Officer

  • Reference Number: S100-20-242
  • Closing Date: 10-01-2021
  • Employment Type: Permanent Full Time

The Role
Join Council’s Marketing, Events & Culture unit where you will coordinate the promotion of the Goulburn Mulwaree Library’s services and activities, as well as provide information and customer services.

To be successful you will bring:

  • Demonstrated experience in the promotion of services and activities in a library or similar environment
  • Demonstrated graphic design skills, including the creation of promotional materials for print and online
  • Demonstrated time management, planning and administrative skills

The Rewards

  • Commencing salary between $1,078.05 – $1,213.30 per week, plus 9.5% superannuation
  • Work 35 hours per week, over a 19 day 4 week period (with some evening and weekend work as required)
  • Generous Award workplace conditions
  • A challenging, flexible and fun team work environment
  • Professional development opportunities
  • Health and wellbeing programs

This position is subject to relevant pre-employment checks.

The contact officer for this position is Erin Williams, Library Manager on (02) 4823 4436.

Applications close Sunday, 10 January 2021 at 5:00pm.

One team delivering with Passion Respect Innovation Dedication Excellence

apply now

Multimedia Support Officer

Closing Date
Contact Officer
Katie Norton
Contact Number
(03) 9872 8612
Location
Whitehorse Manningham Libraries, VIC

 

Multimedia Support Officer

Applications closing on 28 December 2020, 05:00 PM

 Multimedia Support Officer - Temporary Part Time

84 hours per four week period

up until 19 December 2021

Whitehorse Manningham Libraries are currently recruiting for a Temporary Part Time Multimedia Support Officer. This new role will support WML’s adjusted service COVID-19 Plan throughout 2021.

The key objectives of the position are to:

  • Provide a range of multimedia support services to Whitehorse Manningham Libraries departments 
  • Contribute to the delivery of consistent branding, marketing and messaging
  • Support the delivery of high-quality online library programs
  • Provide multimedia and audio-visual support for in-house library programs

It is expected that the successful applicant will have

  • Great time management skills
  • A working knowledge of the safe and effective set-up and operation of multimedia and Audio-Visual equipment, including sound, recording and lighting equipment
  • Experience in the development and production of high-quality audio-visual collateral
  • Proficiency in office software applications and in the use of audio-visual editing software (including closed caption standards)
  • Knowledge of and experience in a range of audio-visual formats.

Applications must include:

  • A cover letter addressed to the Chief Executive Officer, Sally Both
  • A resume
  • Response to the Key Selection Criteria

The position description and information on how to apply are available in the links above.

All applications must be submitted via the library website (preferred) or directly to applicants@wml.vic.gov.au

Applications close 5.00pm Monday 28 December 2020.

Enquiries: Katie Norton (03) 9872 8612

apply now

Program Instructor

Closing Date
Contact Officer
Katie Norton
Contact Number
(03) 9872 8612
Location
Whitehorse Manningham Libraries, VIC

 

Program Instructor

Applications closing on 28 December 2020, 05:00 PM

PROGRAM INSTRUCTOR

 (56 hours per four-week period) 

TEMPORARY

(1 March 2021 - 30 September 2021)

Whitehorse Manningham Libraries are currently recruiting for a Temporary Part Time Program Instructor. This new role will support Whitehorse Manningham Libraries in the delivery of a grant funded pilot program providing the opportunity for adults living with an intellectual disability to gain work-ready skills through work experience in library events management.

The program instructor will design and deliver the program curriculum, train library staff, and create a framework with recommendations for replication or extension of the pilot program. Program participants in conjunction with project partners will design, plan and host a public library event, encouraging visibility of people living with a disability and increasing participant employability.

The key objectives of the position are to:

  • Design, develop and document a library events management course curriculum based on participants’ needs
  • Deliver training to nominated WML staff members, focusing on effective communication with program participants
  • Deliver program to project participants in conjunction with nominated WML staff
  • Evaluate and monitor participant progress
  • Support participants to design, plan, host and evaluate a public library event in accordance with risk management, contracts, occupational health and safety and budget requirements.

It is expected that the successful applicant will have:

  • Relevant qualifications and experience
  • Demonstrated understanding of current professional issues within disability support provision
  • Ability to foster and maintain positive partnerships with key stakeholders
  • Demonstrated experience in the successful development, delivery and evaluation of programs
  • Ability to achieve required budget outcomes
  • Demonstrated, sound oral, written and influencing skills.

Applications must include:

  • A cover letter addressed to the Chief Executive Officer, Sally Both
  • A resume
  • Response to the Key Selection Criteria

Please read the Position Description and Candidate Information Pack available in the links above prior to applying.

 All applications must be submitted via the apply link (preferred) or directly to applicants@wml.vic.gov.au.

Applications close 5.00pm Monday 28 December 2020.

Enquiries: Katie Norton (03) 9872 8612

apply now

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