Local Studies Officer

Closing Date
Contact Officer
Anna Namuren, Local Studies Team Leader
Contact Number
(02) 8711 7597
Liverpool City Council, NSW


Local Studies Officer

  • Organisation Unit: Library Info Museum Services
  • Location: Liverpool City Library, Liverpool
  • Package: $69,384.92 - $76,028.11
  • Tenure: 1 x Permanent Full Time, 35 Hours, 5 days per week (across a 7 day Monday-Sunday bandwidth)
  • Closing: 18 June 2021


At Liverpool City Library, we’re looking for a team member who is passionate about history and heritage.

As Local Studies Officer, you will support the services and programs which help to document, preserve and share Liverpool’s rich cultural heritage with the community.

Reporting to the Local Studies Team Leader, you will be based at Liverpool City Library. The role is customer-focused and you will be carrying out original cataloging of heritage collections and guiding access to those collections. You will also respond to local and family enquiries and research content for publication and our public programs. Your experience with digitisation and preservation of multiple formats, will improve access to a collection that tells the unique stories of the Liverpool. As would experience in research and support for school curriculum, professional researchers, and family history.You will also fulfil regular on-desk shifts at the library, including regular night and weekends.

Salary will be dependent upon the relevant skills, experience, and competencies of the successful applicant.

For further information about the position please contact Anna Namuren, Local Studies Team Leader on (02) 8711 7597. 

How to Apply: Please click the 'Apply Now' button below. Applicants must submit a covering letter, current resume and response to the selection criteria questions which will be shown once you commence your application.

Click here for a copy of the position description

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident. For Temporary positions, you need a visa that gives you permission to work in Australia.


Coordinator Learning and Information Services

Closing Date
Contact Officer
Contact Number
Townsville City Council, QLD


Coordinator Learning and Information Services

Lifestyle Economy Environment and Planning - Culture and Lifestyle | Teaching/Education, Arts/Culture

Closing date: 08/06/2021

  • Permanent Full-Time opportunity available
  • Graduate or post-graduate qualifications in Librarianship
  • Blue Card is mandatory
  • LGO 7 ($95,658 - $101,521 per annum + superannuation) based on skills, qualifications and experience

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia.

We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains over $5.4b worth of community assets including water and wastewater network and treatment, bridges, drainage, roads, waste management, community facilities, sporting venues and more. We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We lead creation of a city for this and future generations by focusing on our transition to a circular economy that is resilient to social, financial and environmental shocks.

We are a Council led by our community to create an exciting and dynamic future.

Townsville City Council is growing Townsville.

About the role

This position will lead the Learning and Information Services Team in the management of co-designing, planning, and delivering of services for and with the community delivered in branch, externally and online, transitioning to a mature sustainable model. Services include experiences designed for early years with a focus on literacy, children and youth (including school holiday programs), readers engagement, local history, lifestyle, technology, corporate research and Aboriginal and Torres Strait Islander engagement ensuring that all activities are inclusive and celebrate diversity.

As part of the Library Leadership Team, this position works across a matrix structure of Planning and Business Development, Operations and Resources and Customer Service where each team member plays a functional role to ensure excellent service delivery.

About you

Our ideal candidate will have: 

  • Demonstrated extensive knowledge of the connecting formal and information learning internally and with community, industry, and other stakeholders.
  • Demonstrated skills in design thinking and service design.
  • Excellent knowledge of current trends and developments in public library services as they relate to the delivery of Learning and Information Services to customers.
  • High level experience in building and leading a team and supporting individual capability growth across team members, to enhance resource capability and capacity to meet customer needs, including problem solving skills.
  • Ability to influence others working to deliver services within a matrix delivery environment including change management skills.

For further information review the Position Description and/or click Apply Now below. 

Closing Date: 11:45 pm, Tuesday 8 June 2021

What We Offer

  • 17.5% annual leave loading 
  • Up to 5 weeks annual leave
  • Up to 3 weeks Personal/Carers Leave
  • 14 weeks paid Parental Leave
  • Domestic and Family Violence Leave
  • Natural Disaster Leave
  • Long Service Leave available pro rata after seven years
  • Up to *13.5% Superannuation employer contribution for contributing members
  • Salary Sacrifice opportunities
  • Learning and Development opportunities
  • Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
  • Employee Loyalty Program offering discounts at selected local businesses
  • Employee Assistance Program
  • Active Family Social Club
  • Flexible working arrangements

Position Description: - N00893_Coordinator Learning and Information Services_New Template_250521_PD.pdf


Children's/Youth Services Librarian

Closing Date
Contact Officer
Jonathan Gosden
Contact Number
(03) 9896 4320
Whitehorse Manningham Libraries, VIC


Children's/Youth Services Librarian

Applications closing on 09 June 2021, 11:00 PM

Position Number BR 2
Ongoing - Part Time
(87 hours per four week period)

Band 5 $74,995 - $86,559 (pro rata)

Whitehorse Manningham Libraries is seeking an energetic, flexible and pro-active Youth Services Librarian to develop and deliver programs and collections for children and young adults. 

About the Role

 Whilst working as a Youth Services Librarian you will:

  • Design and deliver programs and collections for children and young adults
  • Provide literacy support to parents
  • Contribute to the development of regional and branch youth services policies and plans
  • Foster partnerships within the community that supports early literacy
  • Provide quality customer focused information services in the library branch

About You

To be successful in this role you must have:

  • Strong information and communication skills
  • Formal qualifications in librarianship and be eligible for Associate membership to ALIA
  • A love for early literacy and children
  • The ability to undertake a supervisory role when required
  • Strong team work skills
  • A love of storytelling and program delivery
  • The ability to promote the library to children, young adults and their families.

Rostered shifts will include weekdays, evenings and weekends.  Whilst this position is currently located at the Blackburn Library, the successful applicant may be required to work at any of the Whitehorse Manningham Libraries.

This position is subject to a satisfactory Working with Children Check and Police Check prior to commencement.

All applicants are required to read the position description prior to submitting an application.  For instructions on how to apply and a copy of the position description click on the links.

All applications must be submitted via the Apply Link on the Whitehorse Manningham Libraries website (preferred) or directly to applicants@wml.vic.gov.au.  Applications which do not include all the required information may not be considered.

Only shortlisted applicants will be contacted.

For further information, contact Jonathan Gosden on (03) 9896 4320.

Applications close 11 pm Wednesday 9 June, 2021

apply here

Manager, Community, Culture and Libraries

Closing Date
Contact Officer
Contact Number
Moree Plains Shire Council, NSW


Manager, Community, Culture and Libraries

Job No: 135771 | Location: Moree

  • Exciting opportunity for an experienced and highly organised professional to work in a varied role!
  • Join a supportive Local Council recognised as an 'Employer of Choice'
  • Total salary package value circa $103,000 inclusive of 9.5% super PLUS additional benefits including salary sacrificing options, relocation assistance up to $5,000 (available for discussion), a lease back vehicle valued at $10,000, uniform allowance and regular RDOs every 3 weeks!

About the Opportunity

Moree Plains Shire Council now has a newly created opportunity for a Manager of Community, Culture and Libraries to join their Community Library team in Moree, Northern NSW, approximately 1.5 hours drive from the Queensland border. Some occasional travel to other libraries will be included.

Reporting to the Director of Planning and Community Development, you will primarily be responsible for contributing to the organisation's goals by providing leadership, strategic direction, budget oversight, planning and mentoring to the functional areas of; community development, The Dhiiyaan Centre (Aboriginal Culture and History Centre), Big Sky Libraries (Regional Library Co-operative) and the Moree Plains Community Libraries.

This is a permanent, full-time position working 35 hours per week, 8:30am to 5:00pm Monday to Friday.

More specifically, your day-to-day responsibilities will include (but will not be limited to):

  • Providing strong leadership to the team leaders of each functional area to achieve the strategic outcomes for each area;
  • Taking responsibility for the development and monitoring of budgets across the functional areas, including operational and grant or project funding;
  • Ensuring that the role of electronic systems is effective and efficient to meet the evolving needs of the functional areas by collaborating with team leaders; and
  • Planing, developing and monitoring the implementation of marketing strategies and activities in conjunction with the communications section of the Moree Plains Shire Council and library network staff.

To read the full position description, click here.

About You

To be considered for this role you will have Tertiary level qualifications at degree level in Social Sciences, Library or Community Services along with a significant level of demonstrated experience managing relevant services (e.g., Libraries). 

You will need to be an enthusiastic and highly organised worker with fantastic negotiation and communication skills, rendering you with the ability to provide strong leadership and mentor other team members and maintain effective working relationships with stakeholders. In order to effectively coach and mentor other team members it is important that you have prior supervisory experience and effective team building skills. You will be required to deal with controversial issues and have the ability to adapt and maintain flexibility in an environment of continuous change and innovation.

As you will be heavily involved in working with a variety of stakeholders throughout the community, it is vital that you possess experience working with Aboriginal and rural communities in conjunction with a comprehensive understanding of such communities. A vital part of your role will be doing your part to make the community a better place.

In addition to the essential requirements listed above, there are a number of desirable requirements which would be ideal for the successful candidate to possess. Being in possession of additional qualifications in Business, Administration or a similar related field would be highly regarded. It is also important to note that experience working in a cooperative library environment in conjunction with a knowledge and understanding of electronic Library Management Systems will be an added advantage.

Please note: You will be required to obtain a valid class 'C' Australian driver's licence with the ability to drive a manual vehicle and a current NSW Working with Children Check prior to commencing employment.

About the Benefits

In return for your hard work and dedication, the successful candidate will be rewarded with an attractive salary package valued circa $103,000negotiable based on your qualifications and experience.

This package comprises of an outstanding range of benefits, including:

  • 9.5% superannuation;
  • A rostered day off every 3 weeks;
  • Salary sacrificing options;
  • Relocation assistance up to $5,000;
  • Full private use of a lease back vehicle valued at $10,000; and
  • a uniform allowance.

You will also benefit from tremendous professional development opportunities working and learning from the Director of Planning and Community Engagement!

About the Organisation

Moree Plains Shire Council’s mission is to lead the way in fostering a healthy, positive and well-resourced community. Council is recognised as an Employer Of Choice and is committed to providing employees with a happy and healthy working life experience in order to foster a productive workforce.

Ideally nestled on the New South Wales and Queensland border, Moree is a town rich in culture, heritage, agriculture and natural assets with each component intertwining to define the characteristics of both the town and the community. With an old-world ambience, it offers a fantastic family-friendly lifestyle, affordable housing and plenty of infrastructure including cafes, restaurants, art galleries and more.

If you are looking for an exciting opportunity to take your career to the next level - Apply Now!

Inaugural Country Libraries Grants Program - Closing Friday 4 June 2021


Inaugural Country Libraries Grants Program

Overview and Background

In 2021 the Australian educational charity LBW Trust launched a new annual fundraising initiative – National Backyard Cricket (NBYC) (https://www.nationalbackyardcricket.com/).

The concept is simple: Friends and families organise a game of cricket - in the park, at the beach, at home - and raise funds for a range of worthy educational causes.

Historically the LBW Trust has raised funds for disadvantaged students in cricket-playing nations around the world. With NBYC, it decided it also wanted to support an Australian cause, and with the assistance of Friends of Libraries Australia (FOLA), we agreed that country public libraries were the perfect recipients of our efforts.

Country libraries deliver essential educational and employment-related services, and they play a critical, and under-recognised, role in the cultural and economic life of regional communities. Because of the small populations they serve, they also struggle for funding, particularly when compared to their city cousins.

This year’s NBYC took place during the month of January. Despite the shadow of Covid restrictions, the event attracted thousands of people who participated in more than 150 cricket games and raised more than $27,000 for Australia’s country public libraries. It was a fabulous beginning!

We are already planning next January’s NBYC, and we have established a relationship with the Australian Public Libraries Alliance (APLA) to generate more awareness, increase participation, and raise more funds for country public libraries. We will have more to say about the upcoming NBYC in coming months. In the meantime, we need to disburse the funds raised this year, and FOLA is assisting NBYC in developing a simple, fair, and direct way to do so.

Next Steps: A Simple Application Process to Receive Your Grant

Our objective is to make direct grants to country libraries that will support the work already being undertaken in any of the following areas:

  • Educational programs related to technology literacy, career and employment opportunity development, and pathways from school to further education and employment.
  • English as an Additional Language lessons for refugees or others.
  • Increased access to physical resources, including computers and related hardware.
  • Other education-related programs and initiatives.

Grants will be made based on several factors, including:

  • Compliance with the application terms.
  • The number and geographic representation of applications received.

Grants will range from $500 to $1,500. Grant applications will be reviewed by NBYC and FOLA, and all decisions will be final.

Applications have been extended to Friday 4 June 2021.

Successful applicants will be notified no later than 30 June 2021.

The application is available via the following link and can be accessed from any web browser.

APPLY NOW - https://bit.ly/3ndiEEJ

We hope you will apply, and that you will also share this information with other country libraries in your region and across Australia.

Many thanks for your enthusiasm and support for what we hope will become an annual event in support of Australia’s country public libraries. If you have any questions, you may reach us at: folafriends@gmail.com or at jgoodman@betterlibraries.org.au.

Jack Goodman                                               Daniel Ferguson

President, FOLA                                             Executive Director, FOLA


Service Improvement Librarian

Closing Date
Contact Officer
Liz Parker, Service Design & Engagement Supervisor
Contact Number
(02) 9777 7926
Willoughby City Council , NSW


Service Improvement Librarian

  • Position Number: S100-21-032
  • Closing Date: 09-06-2021 05:00 PM


Salary Neg from $78,396 – $81,397 P/A +Super 

Are you a creative thinker who can improve library services and deliver innovative solutions based on evidence and data? Do you enjoy engaging with the community to anticipate and meet community needs? Join the Service Design and Engagement Team at the busy Willoughby City Library. 

In this position you will contribute to the development and delivery of improvements to library services with a focus on innovation and technology. 

To be successful you will have relevant tertiary library qualifications recognised by ALIA (or equivalent) together with experience in undertaking research projects including experience in analysing, reporting and presenting data to guide service development. 

You will also have demonstrated skills in the use of new technologies to improve services and experience in marketing and communications. 

Enquiries: Liz Parker, Service Design & Engagement Supervisor on (02) 9777 7926

Applications close:  9 June 2021

Applications must address all of the selection criteria outlined in the Position Description.

Apply here online.

At Willoughby we believe in a culture of Inspired People; Inspired Performance and demonstrate this through our values of Lead, Learn, Care, Share and Deliver.  

Willoughby City Council is committed to providing a flexible, diverse and inclusive workplace for all employees.

Vacancy Options: View The Job Description (PD - Service Improvement Librarian May 2021.pdf)

Apply For This Position


Children's and Youth Librarian

Closing Date
Contact Officer
Contact Number
North Sydney Council, NSW


Children's and Youth Librarian

Job No: NSYD71 | Location: North Sydney

  • Salary Range from: $77,557.19 to $92,609.08 pa + 9.5% superannuation
  • + $1,000 pa transport allowance 
  • 35 hours per week with access to flexi time

North Sydney Council administers the North Sydney local government area on Sydney’s picturesque lower North Shore. Our 400 employees look after 77,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD. Our aim is to ensure North Sydney remains a welcoming, well-designed, safe and beautiful environment for residents, workers and visitors.

An exciting opportunity currently exists for an experienced Children’s & Youth Librarian to join the Library Services department at Stanton Library in North Sydney.  This position leads the Children’s and Youth library team in planning, delivering and evaluating high quality Library programs and services for children and young people. It is responsible for ensuring that library spaces, facilities and resources support and encourage literacy, creativity and lifelong learning and reflect current and emerging communities in the North Sydney LGA.

This position requires availability for rostered customer service shifts across the full range of library opening hours, including evenings and weekends.


  • Eligible for professional membership of ALIA (graduate professional qualification) or another library qualification together with extensive relevant experience.
  • Experience in the development and implementation of specialised library services for children and youth (eg. collections, programs, reader engagement and events).
  • Demonstrated capability in developing and delivering early literacy, storytelling and related programs for young children (aged 0-5).
  • Demonstrated experience in engaging and building rapport with children, families and community groups.
  • Well-developed oral and written communication skills and interpersonal skills.
  • Demonstrated experience in providing a high level of customer service.


  • Team supervision experience and the ability to lead, develop and support staff.
  • Professional experience in a public library environment
  • Experience in using Aurora (AIT) Library Management System.
  • Knowledge of WHS and EEO principles and practice.

Why work at North Sydney Council?

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

North Sydney Council as an employer offers excellent employee benefits such as:

  • Excellent work-life balance with a 35-hour working week with access to flex-time for indoor workers or fortnightly RDO’s for outdoor workers
  • Enjoy an easy walk to spectacular harbour views during lunch
  • Freedom to direct contributions to any compliant superannuation fund
  • A holistic health and well-being program offering exercise classes, flu vaccinations, skin checks, a touch football team, weekly fruit deliveries, health seminars and more
  • Access to employee recognition and reward program
  • Free access to counselling sessions through our Employee Assistance Program
  • Free financial advice by a certified Financial Planner
  • Monetary transport allowance
  • Invitations to local government events, training and planning sessions
  • Access to corporate social events at picturesque harbour locations
  • Casual dress days in support of charities and not-for-profit organisations

To view the Position Description, Click Here 

How to apply

Applicants are required to submit a cover letter, resume and answer the selection criteria questions below.

Please note: “It is an offence under the Commission for Children & Young People 1998 Act for a person convicted of a serious sex offence to apply for this position.”

Closing Date: 09 June 2021 - 11.30pm 

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply. North Sydney Council fosters the concept of equity and fairness across all facets of employment including recruitment, promotion, training and equity of access to benefits for staff.


Team Leader Children’s Programs and Services

Closing Date
Contact Officer
Elizabeth Arkles, Coordinator Library Programs and Services
Contact Number
(03) 8734 2623
Wyndham City Libraries, VIC


Team Leader Children’s Programs and Services

  • Leading the Children’s Librarians to deliver a range of fun and engaging learning programs
  • Permanent full-time – Working across the 5 Library branches
  • Salary from $91,063.04 plus super and fortnightly RDO

We are Wyndham, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Wyndham City Libraries are invested in providing quality Library services that meet the needs of our community.  We are committed to remaining ahead of the curve when it comes to future trends in Library service delivery and this role underpins the success in providing the services our customers know and love.

Shape new possibilities. Be part of something more.

A bit about the role

Working across our five Library branches, the Team Leader Children’s Programs and Services will oversee the management of the Library’s children’s programs and services, ensuring they meet the needs of young families in the community as well as providing a high level of information services to the Wyndham Community.

You will benefit from a supportive team environment and ongoing professional development whilst utilising your diverse library service experience and people skills.

Your proven leadership and people skills, substantial related industry experience and/or relevant tertiary qualifications will provide you with the knowledge and skills required to succeed in this diverse role. Skills in effective planning, time management and excellent communication are essential and experience in events will be highly regarded.

What you’ll deliver

  • Excellent leadership to the Children’s team who are based across five locations
  • Successful and professional delivery of planned children’s programs, including special events, author visits, competitions and tie-ins with council initiatives, in both online and in person formats
  • Successful partnerships with internal and external stakeholders, including community organisations and council service units such as MCH, and Kindergartens
  • A diverse and appealing collection that reflects the interests and needs of young families

What you’ll bring

  • Highly developed oral and written communication and organisational skills
  • Experience in planning and delivering programs or events
  • A clear and detailed understanding of public library practices and knowledge of trends in the provision of services and programs for children
  • Degree or Graduate Diploma in Information Management or equivalent with relevant experience or lesser formal tertiary qualifications and substantial relevant related experience
  • A positive, curious and flexible mind

If you enjoy a busy environment, wish to contribute to our growing community and encourage a love of reading and books, then we would love to hear from you.

Be part of something more

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?

What’s next?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Elizabeth ArklesCoordinator Library Programs and Services on (03) 8734 2623.  

Applications will be accepted until 11:59pm Sunday, 6 June 2021.

We are a proud equal opportunity employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide safe and inclusive environments where everyone can grow and succeed.

Additional Information


Library Senior Customer Service Officer (Part-time)

Closing Date
Contact Officer
Contact Number
The Hills Shire Council, NSW


Library Senior Customer Service Officer (Part-time)

Castle Hill, Australia | Reference: 5504093

About the role:

An opportunity exists for an experienced Senior Customer Service Officer to join our Library Services team. Based initially at Castle Hill Library, the successful applicant must be willing to work at any of Council's Libraries.

Hours will be as rostered and include day and evening shifts:

  • Monday and Tuesday: 7 hours
  • Wednesday: 3.5 hours
  • One (1) weekend every six (6) weeks

Duties include:

  1. Supervise day to day operations of the library service desk/library branch;
  2. Resolve high level or escalated customer requests, enquiries and complaints;
  3. Assist with the delivery of programs and activities
  4. Assist with library marketing and customer engagement initiatives
  5. Other duties specified by the supervisor/manager.

About you:

To be considered for this role you will possess:

  1. Tertiary qualifications in Library Studies or a related field;
  2. Experience in supervising staff;
  3. Experience in a fast paced customer service environment;
  4. Experience in dealing with diverse cultures and age groups.

Working with us:

THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Proactive Wellbeing Initiatives and Working for the Community.

Position details:

Permanent Part-time, Position Number: S0405, Salary: From $38.60 per hour + Superannuation

Next steps:

Please review the Position Description and Job Demands available on Council's Careers Page and submit your application online at www.thehills.nsw.gov.au by 5pm on Tuesday 8 June 2021.

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

Applications Close: 08 June 2021

apply now

Senior Library Assistant (Heritage)

Closing Date
Contact Officer
Marilyn Gallo, Heritage Services Librarian
Contact Number
(02) 97250190
Fairfield City Council, NSW


Senior Library Assistant (Heritage)

Applications closing on 11 June 2021, 05:00 PM


The Senior Library Assistant (Heritage) assists with the development and delivery of the Library and Museum & Gallery’s Heritage Services.

In this role the Senior Library Assistant (Heritage) also:

Assists in researching, developing, implementing and evaluating best practice within the specialist Heritage field with the aim of providing, promoting, preserving and managing access to and use of the Library Heritage and Museum & Gallery’s Collections.

The position may be required to work in any of the Libraries which customer service is a priority.

It provides customer service and business support services, managing requests and enquiries from Library customers and other stakeholders to contribute to the efficient provision of a core business service to Council’s customers. The position also collaborates with business units, providing specialist operational support, developing relationships to enhance service delivery and managing key information or systems to facilitate the delivery of business objectives and meet user and customer needs.

The position may also contribute to the delivery of key projects incorporating research, planning, delivery, evaluation and the management and/or co-ordination of Council systems, programs or events, liaising with internal or external stakeholders to achieve successful project, system or program outcomes.

The requirements listed below are representative of the knowledge, skills, abilities and/or minimum qualifications necessary to perform the essential functions of the position.


  1. Interpersonal and relationship building skills and experience to facilitate interactions with customers and stakeholders for the provision of service delivery
  2. Communication skills including oral, written and verbal skills for consulting, collaborating and interacting with customers and to provide professional responses to enquiries, including heritage requests bookings and complaints
  3. Skills and experience working within a customer service environment with the ability to achieve a high level of customer satisfaction combined with the ability to respond appropriately to customer requests and meet customer service requirements
  4. Organisation and time management skills combined with the ability to work unsupervised, handling competing priorities to adapt to fluctuating workloads and changing priorities
  5. Ability to apply initiative and problem solve on issues encountered in day-to-day activities and in the response to customers’ requests and issues to determine and implement an appropriate course of action
  6. Skills and experience in administration with the ability to manage and maintain information and library management systems such as customer records or computerised room and program bookings or other library related information
  7. Experience in developing and implementing procedures and guidelines related to service delivery may be required
  8. Experience in all MS Office applications (Excel, Word), including email and internet as well as databases and point of sales systems
  9. Appropriate qualifications and industry experience in a relevant field
  10. A current Working with Children Check


  1. Certificate II, III or IV in library and information studies
  2. History or museum study qualifications, experience in information research and/or training in heritage collection management and/or archival practices
  3. Knowledge of and experience in the Local Government environment
  4. Current New South Wales Driver Licence or ability to obtain


  • Permanent part-time position, 28 hours per fortnight
  • This position is a Grade 3, salary range is $ 59,046 p.a.(pro-rata) with progression to $ 63,586 p.a.(pro-rata) on demonstrated competencies, with performance progression to $ 69167 p.a. (pro-rata).
  • A uniform is provided.

FURTHER CONTACTS:  Enquiries regarding the position should be directed to Marilyn Gallo, Heritage Services Librarian on (02) 97250190 or a position description is available by contacting Fairfield City Museum & Gallery on (02) 97250190.

CLOSING DATE:  Friday, 11 June 2021

HOW TO APPLY:  Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia, and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage.




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