Team Leader Collection Services

Community Development | Library Services, Community Development

• $102,067 to $108,107 per annum, plus superannuation
• Full-time, permanent
• CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

Are you a qualified library professional ready to lead and inspire? As Team Leader Collection Services, you’ll shape and maintain high-quality adult collections for the City of Perth Library, using data, community feedback, and insights to keep resources relevant and engaging. You’ll also lead a small, committed team, helping to deliver a welcoming and responsive library experience.

Key Responsibilities

Reporting to the Coordinator Library and Town Hall, you will:

• Oversee and develop adult library collections to a capital city standard, applying professional expertise.
• Monitor usage, community needs, and trends to guide selection, budgeting, and ensure customer-focused collections.
• Manage acquisitions and budgets across multiple purchasing streams, ensuring accurate and timely delivery of stock.
• Lead and support a small team, fostering high-level customer service, staff development, and smooth day-to-day operations.

About You

To succeed in this role, you will have:

• Tertiary qualifications in Library and Information Studies.
• Minimum 3 years’ experience in collection management and stock selection.
• Understanding of WA public library services, including State Library procedures, and familiarity with cataloguing and classification principles.
• Strong problem-solving, organisational, and customer service skills, with the ability to work autonomously and manage time effectively.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa)
• Fitness for work via a pre-employment medical
• A Working with Children’s Check, or eligible to obtain
• A satisfactory National Police Clearance (dated within 3 months).

 How to Apply

Please apply online by clicking the ‘APPLY’ link below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a cover letter that concisely addresses the Selection Criteria; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5pm AWST on Sunday, 7 December 2025. Applications may be considered, and interviews conducted prior to, the closing date.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.
For further information please contact Joanne Karagiannis, Team Leader Technical Services, 08 9461 3575, joanne.karagiannis@cityofperth.wa.gov.au.

Attachments:- Application Pack - Team Leader Collection Services.pdf

APPLY 

Senior Customer Service Officer (S0690)

Library Services, Castle Hill Library

• Permanent, full-time opportunity
• Supportive team culture

We are seeking a highly motivated and customer-oriented individuals to join our Library Services team as Senior Customer Service Officers. The successful candidate will have exemplary customer service skills and enjoy interacting with community members of different ages, abilities and cultures.

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.

What this role looks like:

• Supervise day to day operations of the library service desk/branch.
• Provide exceptional customer service to library customers, ensuring their needs are met with a friendly and helpful approach.
• Resolve high level or escalated customer requests, enquiries and complaints.
• Actively participate in the planning and delivery of Library programs and activities targeting customers from diverse cultures, abilities and age groups, including presenting regular children’s programs.
• Based at Castle Hill Library, the successful candidate will be required to work at any branch of The Hills Shire Library Service as rostered including evenings and weekends.

What are we seeking in our new team member:

• Minimum 3 years in a similar role with experience in a fast-paced customer service environment.
• Tertiary qualifications in Library & Information Services or related field or currently undertaking.
• Driver License Class C – NSW (excluding learners) and a valid Working with Children Check.

Benefits of working with us:

S0690 Library Senior Customer Service Officer – permanent, full-time position.

Competitive rates of pay starting at $81K per annum, (excluding superannuation). In addition to competitive rates of pay paid weekly, we offer additional benefits to staff including paid training to keep your skills up to date, opportunity to earn individual and organisational bonus payments, discounted membership to our state-of-the-art Waves Fitness & Aquatic Centre, access to a Fitness Passport and an active Social Club.

Next steps:

Please review the Position Description available on Council’s Careers Page and include a cover letter that includes:

• A brief response (max. 100 words) to: “What is your greatest strength when delivering customer service”

Please apply via Careers | The Hills Shire Council (nsw.gov.au) by 5pm on 1 December 2025. Please note that applications are assessed upon receipt. As you may be contacted, and interviews may be held prior, to the closing date, early submission of applications is encouraged.

People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at hr@thehills.nsw.gov.au.

Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

Apply on Council Website

Senior Customer Service Officer (S0513)

Library Services, Castle Hill Library

• Permanent, part-time opportunity (21 hrs per week)
• Supportive team culture

We are seeking a highly motivated and customer-oriented individuals to join our Library Services team as Senior Customer Service Officers. The successful candidate will have exemplary customer service skills and enjoy interacting with community members of different ages, abilities and cultures.

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.

What this role looks like:

• Supervise day to day operations of the library service desk/branch.
• Provide exceptional customer service to library customers, ensuring their needs are met with a friendly and helpful approach.
• Resolve high level or escalated customer requests, enquiries and complaints.
• Actively participate in the planning and delivery of Library programs and activities targeting customers from diverse cultures, abilities and age groups, including presenting regular children’s programs.
• Based at Castle Hill Library, the successful candidate will be required to work at any branch of The Hills Shire Library Service as rostered including evenings and weekends.

What are we seeking in our new team member:

• Minimum 3 years in a similar role with experience in a fast-paced customer service environment.
• Tertiary qualifications in Library & Information Services or related field or currently undertaking.
• Driver License Class C – NSW (excluding learners) and a valid Working with Children Check.

Benefits of working with us:

S0513 Library Senior Customer Service Officer, working 21 hrs per week as per below:

Wednesday 7 hours as rostered

Thursday 7 hours as rostered

Friday 7 hours as rostered

Competitive rates of pay starting at $44.74 per hour, (excluding superannuation). In addition to competitive rates of pay paid weekly, we offer additional benefits to staff including paid training to keep your skills up to date, opportunity to earn individual and organisational bonus payments, discounted membership to our state-of-the-art Waves Fitness & Aquatic Centre, access to a Fitness Passport and an active Social Club.

Next steps:

Please review the Position Description available on Council’s Careers Page and include a cover letter that includes:

• A brief response (max. 100 words) to: “What is your greatest strength when delivering customer service”

Please apply via Careers | The Hills Shire Council (nsw.gov.au) by 5pm on 1 December 2025. Please note that applications are assessed upon receipt. As you may be contacted, and interviews may be held prior, to the closing date, early submission of applications is encouraged.

People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at hr@thehills.nsw.gov.au.

Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

Apply on Council Website

Senior Customer Service Officer (S0397)

Library Services, Castle Hill Library

• Permanent, part-time opportunity (20 hrs per week)
• Supportive team culture

We are seeking a highly motivated and customer-oriented individuals to join our Library Services team as Senior Customer Service Officers. The successful candidate will have exemplary customer service skills and enjoy interacting with community members of different ages, abilities and cultures.

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.

What this role looks like:

• Supervise day to day operations of the library service desk/branch.
• Provide exceptional customer service to library customers, ensuring their needs are met with a friendly and helpful approach.
• Resolve high level or escalated customer requests, enquiries and complaints.
• Actively participate in the planning and delivery of Library programs and activities targeting customers from diverse cultures, abilities and age groups, including presenting regular children’s programs.
• Based at Castle Hill Library, the successful candidate will be required to work at any branch of The Hills Shire Library Service as rostered including evenings and weekends.

What are we seeking in our new team member:

• Minimum 3 years in a similar role with experience in a fast-paced customer service environment.
• Tertiary qualifications in Library & Information Services or related field or currently undertaking.
• Driver License Class C – NSW (excluding learners) and a valid Working with Children Check.

Benefits of working with us:

S0397 Library Senior Customer Service Officer, working 20 hrs per week as per below:

Sunday 12.15pm – 5.15pm

Monday 7.5 hours as rostered

Tuesday 7.5 hours as rostered

Competitive rates of pay starting at $44.74 per hour, (excluding superannuation). In addition to competitive rates of pay paid weekly, we offer additional benefits to staff including paid training to keep your skills up to date, opportunity to earn individual and organisational bonus payments, discounted membership to our state-of-the-art Waves Fitness & Aquatic Centre, access to a Fitness Passport and an active Social Club.

Next steps:

Please review the Position Description available on Council’s Careers Page and include a cover letter that includes:

• A brief response (max. 100 words) to: “What is your greatest strength when delivering customer service”

Please apply via Careers | The Hills Shire Council (nsw.gov.au) by 5pm on 1 December 2025. Please note that applications are assessed upon receipt. As you may be contacted, and interviews may be held prior, to the closing date, early submission of applications is encouraged.

People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at hr@thehills.nsw.gov.au.

Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

Apply on Council Website

CUSTOMER SERVICE OFFICER (S0598)

LIBRARY SERVICES

• Permanent part time 17.5 hours per week
• Supportive team culture

We are seeking a highly motivated and customer-oriented individual to join our Library Services team as a Customer Service Officer. The successful candidate will have exemplary customer service skills and enjoy interacting with community members of different ages, abilities and cultures.

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued.

What these roles looks like:

• Provide exceptional customer service to library users.
• Assist customers with the use of library resources and technology
• Participate in the delivery of programs and activities including presenting regular children’s programs.
• Based at Vinegar Hill Memorial Library at Rouse Hill the successful candidate will be required to work at any branch of The Hills Shire Library Service including evenings and weekends.
• Permanent part time 17.5 hours per week every Sunday, Monday & Tuesday

        What are we seeking in our new team member:

• HSC or equivalent
• Driver License (Full, P1 or P2, Class C – NSW) and a valid Working with Children Check
• Experience in a high volume, fast paced customer service environment.
• Experience in the use of technology for service delivery.

         Benefits of working with us:

Competitive rates of pay starting at $38.96 per hour (excluding superannuation). In addition to competitive rates of pay paid weekly, we offer additional benefits to staff including paid training to keep your skills up to date, opportunity to earn individual and organisational bonus payments, discounted membership to our state-of-the-art Waves Fitness & Aquatic Centre, access to a Fitness Passport and an active Social Club.

        Next steps:

Please review the Position Description available on Council’s Careers Page and include a cover letter that includes:

• A brief response (max. 100 words) to: “What is your greatest strength when delivering customer service”

Apply via Careers | The Hills Shire Council (nsw.gov.au) by 5pm on 27 November 2025. . Please note that applications are assessed upon receipt. As you may be contacted, and interviews may be held prior, to the closing date, early submission of applications is encouraged

People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at hr@thehills.nsw.gov.au

Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

Apply on Council Website

Coordinator – Library Services

Castle Hill Library

• Join the Library leadership team
• Permanent, full-time opportunity

We’re looking for a proactive and community-focused Coordinator to play a key role in delivering high- quality library services to our community. In this position, you will coordinate day-to-day operations of the library, support staff in providing exceptional customer service, and contribute to the development and delivery of programs. If you are looking for a challenging role where you can make a difference, we would love to hear from you.

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.

What this role looks like:

• Manage the operations of Castle Hill Library including daily rostering, staff management and development, technology issues, conflict resolution and service development.
• Inspire and enthuse team members to deliver high quality customer service, utilising leading edge technology solutions, promoting self-service and concierge style delivery methods.
• Develop, implement and review merchandising and promotional plans for the Castle Hill Library in conjunction with Development Officer Community Engagement to ensure maximum utilisation of the facility.
• Engage with the Community within the Castle Hill Library catchment to ensure services and activities meet Community need.

What are we seeking in our new team member:

• Relevant experience in customer focused high volume library branches
• Degree or post graduate qualification in Library & Information Studies or related discipline.
• Drivers Licence (Class C) - NSW
• Working with Children Check or willingness to obtain one

Benefits of working with us:

Competitive rates of pay starting 100K per annum, excluding super, paid weekly, paid training to keep your skills up to date, opportunity for bonus payments, Fitness Passport and discounted membership to Waves Fitness& Aquatics Centre, onsite café, free undercover parking, and an active Social Club.

Next steps:

Please review the Position Description and apply via Careers | The Hills Shire Council (nsw.gov.au) by 5pm on 28 November 2025. Please note that applications are assessed upon receipt. As you may be contacted, and interviews may be held prior, to the closing date, early submission of applications is encouraged.

People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at hr@thehills.nsw.gov.au.

Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

Apply on Council Website

Library Officer in Charge Merbein

Applications closing on 27 November 2025, 04:00 PM

• Reference Number: R2696
• Job Type: Full Time Position
• Package: Band 5 of Council’s Current Enterprise Agreement commencing at $77,725.96 per annum plus statutory superannuation.
• Position Description: R2696-Position-Description-Library-Officer-in-Charge-Merbein.pdf

Application Form

Council’s Libraries & Knowledge Hubs Branch is looking for a dynamic Library Officer in Charge to join us in delivering a vibrant library service that connects, inspires, and supports our community.

This position will require the successful applicant to work 140 hours within a four (4) week work cycle which includes two Saturday shifts.

About the Opportunity

This position supports the delivery of an efficient and effective public library service that meets the needs of the Mildura Rural City Council community.

What you will bring

Ideally the successful applicant will have the following:

• Library Technician qualification recognised by the Australian Library and Information Association and/or several years’ experience in the Library industry.
• Experience working in a library environment
• Experience working in customer service
• Ability to use computer technology, Office software and the Internet
• Current Australian Drivers Licence.
• Ability to obtain a valid National Police Check.
• Ability to obtain a valid Working with Children Check

Salary and Conditions

The position is classified within Band 5 of Council’s Current Enterprise Agreement commencing at $77,725.96 per annum plus statutory superannuation.

Benefits

As an employee you will have access to benefits such as:

• Flexible Work Arrangements (Flextime, Purchase of Additional Leave)
• Financial recognition upon successful annual performance review, including either progression through banding structure or end-of-band bonus payment.
• Study Support Program with Paid Study Leave and Financial Contribution to Qualification Fees
• Learning and Professional Development Opportunities
• Access to Flare Employee Benefits for savings on everyday living
• Support for Families: 16 weeks Paid Parental Leave or 32 weeks at Half Pay
• Bi-Annual Employee Recognition Celebration for Milestones and Achievements
• Employee Health and Wellbeing Initiatives: Discounted Health Insurance and Gym Memberships
• Employee Assistance Program: Free Counselling for Employees and Immediate Family Members
• Active Social Clubs
• For a full list of councils benefits please visit our website: https://www.mildura.vic.gov.au/Council/Careers/Employee-Benefits

Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment.

Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.

Applying for this position

All applications must include:

• A completed Job Application Form
• A resume
• A covering letter

Applicants that do not address the key selection criteria in their application may not be considered

Submit your application

By email to: humanresources@mildura.vic.gov.au
All emailed applications will be acknowledged.

In person to: Mildura Rural City Council, 108 Madden Avenue, Mildura

By mail to:

Chief Executive Officer
Mildura Rural City Council
PO Box 105
MILDURA VIC 3502

More information
Call Human Resources on (03) 5018 8197
Email humanresources@mildura.vic.gov.au

Senior Library Assistant

 Closing date: 30/11/2025 11:59 PM AUS Eastern Standard Time

 Location: Fairfield LGA

 Department: Library Services

 Employment type: Permanent Full Time

 Work Arrangement: On-site

THE POSITION:

Provides customer service and business support services, managing requests and enquiries from Library customers and other stakeholders to contribute to the efficient provision of a core business service to Council’s customers. The position also collaborates with business units, providing specialist operational support, developing relationships to enhance service delivery, and managing key information or systems to facilitate the delivery of business objectives and meet user and customer needs.

The position may also contribute to the delivery of key projects incorporating research, planning, delivery, evaluation, and the management and/or co-ordination of Council systems, programs or events, liaising with internal or external stakeholders to achieve successful project, system or program outcomes.

ESSENTIAL:

The position will:

• Need a motivated professional to provide an efficient and effective library and information service to meet the needs of the community across our 5 libraries – Whitlam Library Cabramatta, Fairfield Library, Bonnyrigg Library, Wetherill Park and Smithfield Community Library.
• Have strong communication and interpersonal skills with the ability to establish and maintain effective working and customer relationships.
• Perform customer service duties with a focus on creating a positive customer experience outcome.
• Apply initiative, be a strong team player and problem solve on issues encountered in day-to-day activities and in the response to customers’ requests and issues to determine and implement an appropriate course of action.
• Have administration skills to manage and maintain information and library management systems.
• Be required to work within a library roster, including evening and weekends.
• Have a Certificate III in Library and Information Services as a minimum.

SALARY & EMPLOYMENT CONDITIONS:

• Permanent full-time position, 70 hours per fortnight
• This position is a Grade 3, salary range is $68,436 p.a.with progression to $75,538 p.a. on demonstrated competencies, with performance progression to $80,166 p.a., plus 12% Super
• A penalty rate in lieu of weekend work
• A uniform is provided

FURTHER CONTACTS: Enquiries regarding the position should be directed to Lilly Sanchez on 0438 285 117 or a position description is available by contacting Sharon Allard on (02) 9725 0359.

CLOSING DATE: Applications close at 11:59pm, 30 November 2025 | Apply Now

HOW TO APPLY: Applications must address the knowledge, skills, qualifications and experience required in the PositionDescription. A position description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage

PO BOX 21 BRADLEY CUTTS

FAIRFIELD NSW 1860 GENERAL MANAGER

Library Assistant – Systems Innovation

 Closing date: 25/11/2025 11:59 PM AUS Eastern Standard Time

 Location: Lane Cove Library, Library Walk, Lane Cove

 Department: Library

 Employment type: Part-Time

 Work Arrangement: On-site

• Part Time 22.5 hours per week (Wednesday - Saturday including an evening shift)
• Great Team
• Access to Training and Development Opportunities

About the company

Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated and experienced Library Assistant - Systems Innovation to join our team.

Located on the lower North Shore, our leafy suburbs have a vibrant and diverse village atmosphere. We aim to provide “best value” services and facilities to the community whilst ensuring a sustainable future and are committed to creating a thoughtful, protective and inclusive community that supports children and young people to feel empowered, safe and protected.

If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community, we want to hear from you.

About the role

You will be responsible for the provision of quality customer service in the Lane Cove Library and assisting with the processing and maintenance of Library collections.

About you

The successful candidate will have:

• Higher School Certificate or equivalent qualifications and experience
• A demonstrated commitment to the provision of high-quality customer service
• An ability to work in a team environment
• An ability to work under pressure and prioritise tasks
• Demonstrated strong and effective verbal communication and interpersonal skills
• A demonstrated ability to refer matters to senior staff on duty as appropriate
• An ability to work evening and weekend shifts as required
• A current ‘Paid Worker – Working with Children Check’ Clearance (NSW)
• Previous public library experience
• Demonstrated book and audiovisual processing skills

What we offer

We hire great people with a wide variety of skills, experience and backgrounds maintaining always that inclusion and diversity lie at the heart of what we do. For those who join us we offer:

• Flexible work practices aimed at achieving work/life balance
• An employee wellness program and discounted gym memberships
• Annual performance bonuses and salary reviews
• Extensive professional development and training opportunities
• The convenience of being close to shops, cafes, an aquatic centre and a gym.

How to apply:

Please click on “Apply now” and complete the information requested. Applications are to include a resume, cover letter and answers to the online questions.

Further information regarding this role can be found in the Position Description or by contacting Jillian Yau on (02) 9911 3634.

Salary range:

$1138 per week (+ super) to $1317 per week (+ super) paid on a pro-rata basis dependent on the skills, qualifications and relevant experience of the suitable candidate.

Closing date:

Applications close 25 November 2025 | Apply Now

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life.

Readers Services and Programs Librarian

Melbourne, Victoria, Australia

Job Description

Reader Services and Programs Librarian

Reference number: 10858

Closing date: 11:00pm, Wednesday 26 November 2025

• Part-time permanent position.
• Working 28 hours, 4 days a week.
• Salary commencing at $45.40 per hour, plus 12% superannuation, commensurate with skills and experience.
• Library Band 5.

The Opportunity 

Moonee Valley City Council is seeking an enthusiastic and motivated library professional to join our Libraries and Learning team as a Readers Services and Programs Librarian at the Sam Merrifield Library. Working as part of a professional and friendly team, you will deliver high quality customer service, develop engaging adult programs, and manage the adult collection to meet the learning and recreational needs of the Moonee Valley community.

Key Responsibilities

• Deliver a proactive, customer-focused approach to library service across all locations.
• Supervise and support staff as the shift supervisor, ensuring the efficient daily operation of the library.
• Develop, deliver and evaluate a range of adult programs in consultation with internal and external partners.
• Manage and develop the adult collections at Sam Merrifield Library, including regular collection review and promotion.
• Coordinate reader services and engagement initiatives, including author talks and writing workshops.
• Support and model Council’s commitment to child safety and inclusion in all programs and services.

Skills & Experience

The ideal candidate will hold a tertiary qualification eligible for professional membership of the Australian Library and Information Association (ALIA) and bring demonstrated experience in delivering high quality customer service within a public library environment. You will have a sound knowledge of library collection management principles, including weeding and promotion of collections, and the ability to develop, deliver and evaluate adult programs that foster community learning and engagement. Strong interpersonal and communication skills are essential, along with the ability to supervise, motivate and collaborate effectively with team members and stakeholders. You will demonstrate proficiency in using and supporting a wide range of technologies, including digital library resources, and show a proactive, adaptable approach to service delivery in a dynamic library environment.

Next Steps

Applications must include a resume and a cover letter (no more than two pages) that respond to the Key Selection Criteria in the Position Description available below. 

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description and or contact Matthew Mallard, Team Leader Sam Merrifield Library (03) 9243 1972 to seek further insights to the role.

Moonee Valley City Council (MVCC) prioritises wellbeing as everyone has the right to feel safe and well in the workplace. Our Health, Safety and Wellbeing document outlines our commitment represents our commitment to co-create, maintain and grow a safe, supportive and inclusive work environment which enables our people to be their best.

Responsibilities

Key Responsibilities

• Develop and deliver a range of engaging readers services and programs that promote and encourage the use of the library collections
• Manage, develop and promote the adult lending collections at the Sam Merrifield Library in coordination with the Team Leader and the Collections Coordinator.
• Supervise and support staff when rostered as the senior person on duty or when the Team Leader is not on site.
• Provide high-quality customer service to the Moonee Valley Community.

Qualifications

A tertiary qualification acceptable for professional membership (librarian) of the Australian Library and Information Association (ALIA).

About Us

Moonee Valley is a great place to live, work and visit. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. 

Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.

Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby. We have excellent public transport at our doorstep as well as cycling access for our employees.

At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone’s unique skills and attributes.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email H2@mvcc.vic.gov.au or call (03) 9243 1122.

Primary Contact Name: Matthew Mallard T: 03 9243 1972

Alternate Contact Name: Shauna McEwan M: 0447 337 223

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