Library Engagement and Experience Lead

Closing Date
Contact Officer
Adam Cooper, Head of Libraries
Contact Number
City of Port Phillip Council, VIC


Library Engagement and Experience Lead

  • Salary Range Band 7 $104,946 - $117,440 plus 11% Super
  • Permanent Full time opportunity (35 hours per week) 
  • Will be required to work across all sites in the Port Phillip Libraries network
  • Evening and weekend work is a requirement of this role

About the Organisation 

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.

About the Role

The Library Engagement and Experience Lead provides exceptional leadership to our Adult Programs, Children’s and Youth Services and Communications and Promotions Librarians. You will also lead the strategic development and delivery of activities and experiences that drive community participation and satisfaction across our library service. 

You will bring extensive knowledge and expertise to help shape our programs, services, spaces, and collections to reach the ambitious goals outlined in the Library Action Plan 2021-2026 and to exceed the expectations of our community. 

As an inspirational leader you will embed a human-centred culture of meaningful community engagement within our team to ensure the customer is at the heart of everything we do. You will be passionate about the community building potential of our libraries and will inspire our staff to take the service to the next level. 


  • Lead the effective delivery of community learning, participation and outreach programs with an emphasis on partnerships
  • Ensure that programs and activities delivered by team members align with the Library Action Plan 2021-2026 and other relevant Council Plans
  • Lead and support the effective delivery of community engagement and consultation projects and initiatives across the service
  • Lead the service in delivering customer experience improvements and enhancements across all touch points including both physical and digital 
  • Collaborate with relevant Council teams to effectively market and promote library services to reach a broader spectrum of the community 
  • Provide leadership, guidance, and coach team members to build capability and foster a positive working environment

Skills and Experience 

  • Significant industry experience working at a senior level in a library or community development role 
  • Significant experience in leading large and diverse teams in a library or community development setting
  • Extensive knowledge and experience in planning and delivery of community building and community engagement programs 
  • Strong leadership and management skills with the ability to develop, mentor and coach staff 


People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community. 


  • We offer a workplace which accommodates your working style and needs. 
  • Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
  • Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).

Security Requirements and Professional Obligations      

Pre-employment screening will apply to all appointments.  

Prior to a formal letter of offer, preferred applicants will be asked to provide:

  • Evidence of mandatory qualifications/registrations/licences,
  • Sufficient proof of their right to work in Australia, and                                                       
  • Sufficient proof of their identity. 
  • Evidence of COVID-19 Vaccination or valid medical exemption in line with City of Port Phillip Vaccination Policy 
  • Complete a National Police Check completed via City of Port Phillip’s Provider.
  • Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).  

How to Apply


All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.

Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.

Further information can be obtained by contacting Adam Cooper, Head of Libraries via email

 Applications close 11.59pm Sunday 21 April 2024 | Apply With Council

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Shane Turner (Recruitment Advisor) on phone 0421 757 521 or email: