Library Systems Support Officer

Closing Date
Contact Officer
Salina Khao, Senior Coordinator Library Services 
Contact Number
(02) 8757 9476
Cumberland City Council, NSW



Library Systems Support Officer

Job No: CC220746 | Location: Merrylands

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcomebelong and succeed.


The Libraries team operate eight (8) locations across the Cumberland LGA and assist customers and members of the public with locating materials, answering questions and providing guidance on research strategies.

The team also hold a wide variety of events across these locations, ranging from educational and cultural programs to social and community-building activities.

We have an exciting opportunity within the Library Systems Team for a tech savvy and dynamic individual to engage and provide support to our internal and external stakeholders in the library space. Reporting to the Team Leader Library Systems and Technical Support, the Library Systems Officer is responsible for the delivery of training programs, support/troubleshooting of customers, Library staff, public hardware, networked applications and operation of Library Management System. Ensuring the consistency of service through efficient operation of all technological applications used across the Library service.

The successful applicant will require:


  • Diploma – Library/Information Studies (TAFE)
  • Eligible for Library Technician membership of ALIA
  • Demonstrated ability to work autonomously whilst managing competing priorities and deadlines
  • Demonstrated ability to liaise effectively with a wide range of staff, customers and vendors
  • Demonstrated understanding of current technology issues and trends in the public library environment
  • Well-developed literacy, numeracy and oral communication skills
  • Well-developed interpersonal and customer service skills
  • Current driver’s license

About this role: 

  • Permanent, full-time position
  • 70 hour fortnight, Monday to Saturday, working on a rotating roster between 8:00am to 8:00pm
  • Access to Council's 9 day fortnight Rostered Day Off (RDO) arrangement
  • Located at Council's Merrylands and Auburn Library and may be required to work across any of Council’s Library locations.

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

  • Grade 8 of the Cumberland Salary Structure with a salary range of $1,291.32 to $1,485.02 per week, plus 11% superannuation
  • The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role


  • We promote work-life balance and offer flexible working arrangements including working from home opportunities or an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements
  • Training and professional development opportunities available to develop skills and grow your career
  • Leave entitlements including annual leave, 15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
  • Three (3) additional grant days of paid leave over Christmas (where applicable)
  • Corporate Health Insurance discounts
  • Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
  • Subsidies to assist with the cost of wellness and fitness activities
  • Free access to Council owned swimming pools
  • Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).


Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process. 

What you'll need to have for this role:

  • The right to live and work in Australia
  • Be able to provide information for pre-employment checks required for the position
  • Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required
  • Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council’s COVID-19 Vaccination Procedure.

EnquiriesTelephone Salina Khao, Senior Coordinator Library Services on (02) 8757 9476 for further information.

Closing date: 11:59pm, Wednesday 15 May 2024 


To submit your application for this position, please complete the questionnaire.  You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.

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