Citylibraries - Learning and Information Services Officer
Community Environment and Lifestyle - Community and Lifestyle | Information Management/Library
Closing date: 29/02/2024
- Full Time Permanent Position (9-day fortnight)
- Certificate IV in Training and Assessment.
- Working with Children Blue card
- LGO 3 ($69,993 - $75,558 per annum + superannuation) per annum + superannuation) based on skills, qualifications and experience
Why Choose Us
Townsville City Council is the largest local government authority in Northern Australia.
We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.
Our organisation provides and maintains over $7b worth of community assets including water and wastewater network and treatment, bridges, drainage, roads, waste management, community facilities, sporting venues and more. We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.
We lead creation of a city for this and future generations by focusing on our transition to a circular economy that is resilient to social, financial and environmental shocks.
We are a Council led by our community to create an exciting and dynamic future.
Townsville City Council is growing Townsville.
About the role
The Learning and Information Services Officer is responsible for the delivery of Learning and Information Services in accordance with the Library Services Strategic Plan and works as part of the Learning and Information Services Team, as suppliers to the Operations Support and Planning and Business Development Teams of the library.
This position has clear expectations to role model the performance standards, values, behaviours and attitudes that are integral to our workplace culture and stakeholder reputation as an organisation of excellence. This position plays a key role in the Learning and Information Services Team and working collaboratively across Council to champion our purpose of Growing Townsville and to deliver the Corporate Plan in consultation with the Townsville Community. This position is accountable to the General Manager Culture and Lifestyle and will be focused on the needs and aspirations of the Townsville community; growing and managing customer relationships, developing a culture of customer-centricity and personal accountability; and reshaping how we deliver services to maximise value.
About you
Our ideal applicant will have:
- Diploma or Associate Diploma in Library and Information Studies or other similar qualifications or experience in a related field.
- Certificate IV in Training and Assessment.
- Current “C” class driver’s licence.
- Current Working with Children Blue Card.
- Intermediate level negotiation and problem-solving skills.
- High level digital fluency with a focus on mentoring and training.
- High level ability and enthusiasm to learn new processes, practices and procedures which support the high-end delivery of a quality customer experience.
- High level written and oral communication skills, with the ability to communicate to a variety of audiences where information is well articulated and easily understood by all with a demonstrated experience in tailoring communication to meet the needs of these customers and/or suppliers.
- Demonstrated experience in working in a team environment and supporting team outputs to achieve high quality outcomes through a collaborative approach, whilst applying a learning philosophy within the delivery of service.
- Excellent time management practices that support efficient practice.
- Demonstrated high level experience and ability to build strong business partnering networks with a view to building strong consultative relationships.
- Work on weekends and evenings will be required.
- Demonstrated experience role modelling a positive safety culture and adherence to the Health Safety Management Systems through visible leadership and exercising due diligence and management of compliance and legislative obligations.
Applications should be submitted through the 'Apply' button and include a Cover Letter (maximum 2 pages), Resume outlining previous academic and work experience and must include attachments of the relevant qualifications and licenses, relating to the role.
For further information review the Position Description.
Closing Date: 11.45pm Thursday 29th February 2024
What We Offer
- 17.5% annual leave loading
- Up to 5 weeks annual leave
- Up to 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Long Service Leave available pro rata after seven years
- Up to *13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Learning and Development opportunities
- Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au for a confidential discussion.
Attachments:- N00844, N00857, N00883, N01000_Learning and Information Services Officer_Updated_July2021.pdf